(ss) Shared-Server to (gs) Grid-Service Migration Tool At this time we would like to encourage all of our (ss) Shared-Server customers to migrate to the (gs) Grid-Service. You will benefit from all the new features offered with our latest clustered technology. For more details please see the (gs) section of our website. To take advantage of this o ... Applies To: (ss)

How can I upgrade my (gs) Grid-Service Lite to the (gs) Grid-Service? The following article will show you how to upgrade your service from a (gs) Grid-Service Lite to the full (gs) Grid-Service plan. Login to the AccountCenter. Click on your Primary Domain. Click on Upgrade Server. Now you should see a page providing the Upgrade details. Choose the (gs) Grid ... Applies To: (gs)

Vulnerability Scanning & Backported Security Fixes Virtually all network-based security auditing services (Hacker Safe, Control Scan, etc.) and some vulnerability scanning tools work by detecting the version numbers of the software being run on your server. Those version numbers are then queried against a database of known, security vulnerabili ... Applies To: All Service Types

How can I generate a Support PIN? This guide will provide instructions for generating a Support PIN, which can be used for contacting (mt) Media Temple. Login to the AccountCenter Click on the Support Tab, and then click on Support PIN Now simply click on Generate PIN Once created you will see a new 4 digit number that ... Applies To: All Service Types

Strong Password Guidelines This guide is provided to help you create strong passwords. The first step in protecting your services and online privacy is creating and maintaining a strong password. To help you choose a secure password, we've outline some of the best practices to assure you have a secure password. NOTE: ... Applies To: All Service Types

How can I Change my AccountCenter Password? Changing your AccountCenter password for your (mt) Media Temple account can be accomplished by performing the following steps: Login to the AccountCenter. Click on the CONTACTS tab. Click on the edit Icon for the account you wish to edit. Enter your new password in the two boxes. Click on ... Applies To: All Service Types

How can I change the password for the Server Administrator? This guide will show you how to change the password for the Server Administrator on your (gs) Grid-Service. Login to your (mt) AccountCenter. Click on your Primary Domain. Click on Server Administrator: Click on Change Password to change the password: Click on Save to finish. Revisio ... Applies To: (gs)

How can I change email passwords? This guide will show a Server Adminstrator how to change the password for their Email Users. NOTE: Email users can change their own password via uControl. Please remember to use strong passwords. You can find a strong password generator at https://www.grc.com/passwords.htm. Login to the ... Applies To: (gs)

Understanding the GPU Tool Background: A GPU (Grid Performance Unit) is equal to: 1000 GPUs is equivalent to running a continuous 10% load on one processor for the month. You can use up to 1.38 GPU's per hour and not go over the 1000 GPU limit 1 GPU = 7.24% of 1 CPU for 1 hour NOTE: The above numbers are based on a 30 d ... Applies To: (gs)

How can I determine if my (dv) has been compromised? This guide shows some of the advanced steps to search for and find compromised scripts/hacks/malware that might be running on your (dv) Dedicated-Virtual Server. This article has the following dependencies: If your server has become severely compromised, it is highly recommended to reinstal ... Applies To: All (dv)

Using .htaccess files An .htaccess file is a plain text file containing Apache web server directives. These directives can be used to change how your webserver handles incoming requests, including turning on directory indexing or creating custom error pages. These directives apply to the files in the directory whe ... Applies To: All Service Types

How do I make a payment? DETAILS: You have two main options under the "Make a Payment" section: Pay off the current balance Pay a different amount Your payment methods are: Credit Card (Master Card, Visa, Discover and American Express) PayByCheck PayPal Payments will be applied immediately if the client chooses the ... Applies To: All Service Types

AntiVirus Programs / SpyWare Programs Symptoms of Viruses: Your computer suddenly slows down. This can be more noticeable if your computer is connected to a network. Any unexpected changes in the content of your files. The virus may reduce security, which may allow intruders to remotely access your computer or network. Windows Ope ... Applies To: All Service Types

Scheduled Maintenance on network resources at (mt) Media Temple. (mt) Media Temple performs periodic health and wellness maintenance to our network, servers, and data center facilities which we generally label as "Scheduled Maintenance". These actions sometimes cause periodic service disruption which we avoid whenever possible. Generally such actions are con ... Applies To: All Service Types

(mt) AccountCenter information The (mt) AccountCenter is the main secure interface for all clients to manage their accounts and services with (mt) Media Temple. Some of its features include: Overview - Basic information about the AccountCenter. Domains - Add, view, or manage your domains, and manager your server(s) and ser ... Applies To: All Service Types

(mt) Media Temple Customer Referral Program DETAILS: If you are a current (mt) Media Temple customer you may begin taking advantage of our referral program immediately. When the client you are referring orders a new service via our on-line process there is a field on the Complete Order screen marked Referral Domain. This field needs to b ... Applies To: All Service Types

FAQ: Update Option Program (UOP) Briefly describes the (UOP) Update Option Program and how it will affect customers. DETAILS: Q: Why does (mt) Media Temple have the Update Option Program (UOP)? A: We conduct regular software updates for Plesk and related applications for a variety of reasons: Many customers complained abou ... Applies To: All (dv)

Closing a Service or Account (mt) Media Temple appreciates the opportunity to be of service to all of its customers. Using the AccountCenter you can request to close a service or account by following the steps below. Log into the AccountCenter and click directly on the 'Billing' tab or use this link to be taken there dir ... Applies To: All Service Types

Migrate from a (dv) 3.0 to a new (dv) 3.5 server This article is to help guide customers in migrating from a (dv) 3.0 server to the new (dv) 3.5 server. To start the migration you will need to have both servers active at the same time. Start by ordering your new (dv) 3.5 server via the (mt) AccountCenter. You can also contact our Sales Depar ... Applies To: (dv) 3.0

Migrate from a (dv) 2.0 to a new (dv) 3.5 server This article is to help guide customers in migrating from a (dv) 2.0 server to the new (dv) 3.5 server. To start the migration you will need to have both servers active at the same time. Start by ordering your new (dv) 3.5 server via the (mt) AccountCenter. You can also contact our Sales Depar ... Applies To: (dv) 2.0

How do I move the DNS for a domain to another server on my account? The following guide will show you how to direct the DNS traffic on your domain from one (mt) Media Temple service to another service contained within the same account. If you need to move the domain a service on another (mt) Media Temple account please click here. Here are the steps needed to p ... Applies To: All Service Types

Logging into the AccountCenter The following guide will provide information about the AccountCenter authentication process, and how to reset your login information. The following information is also used for authorization when you contacting our Support Department by telephone. Primary Domain - This can be the primary ... Applies To: All Service Types

Viewing disk usage on your (gs) Grid-Service A disk usage report shows how much disk space is currently being used on your (gs) Grid-Service. The full (gs) Grid-Service allows for 100GB, while the (gs) Grid-Service Lite offers 5GB. Please use the following steps to check your disk space usage. If you are using a large amount of space, ... Applies To: (gs)

How can I find my (mt) Media Temple account number? The following steps will show you how to identify your (mt) Media Temple Account Number. Your account number is unique to you and is the number associated with your entire (mt) account which encompasses all of the associated services and contacts. Login to your AccountCenter On the Overview P ... Applies To: All Service Types

Using (mt) Media Temple Credit This FAQ will address the usage of hosting credit received from (mt) Media Temple. (mt) Store Credit is typically applied to your account by a customer referral, System Incident, or some other form of concession made by our Billing Department. Frequently Asked Questions Where can I see my a ... Applies To: All Service Types

(gs) Grid-Service Server Guide The Server Guide provides comprehensive information particular to your (gs) Grid-Service. It can be accessed via the GridControls section of the AccountCenter. How can I access my Server Guide? Login to your AccountCenter. Click on the Primary Domain for your (gs) Grid-Service. Click on Se ... Applies To: (gs)

How much am I charged for bandwidth overages? UPDATE: As of April 24th, 2009 all bandwidth overages have been reduced from $2.56/GB to $0.50/GB If you exceed the bandwidth included with your hosting service you will automatically be charged for any overages at a rate of $0.50 per gigabyte (GB). Please note that we constantly monitor th ... Applies To: All Service Types

How can I view Current Bandwidth Usage? DETAILS: If you want to view your current bandwidth statistics as well as a forecast it can be done through the AccountCenter. Log into the AccountCenter Click on the "DOMAINS" tab Click on your primary domain. Click on the "Bandwidth Reports" icon. (NOTE: on a (gs) server it is the same icon ... Applies To: All (dv)

Adding a new hosting service in the AccountCenter You can add any new service offered by (mt) Media Temple in your AccountCenter. At this time this includes a (gs) Grid-Service, a (dv) Dedicated-Virtual Server, or even a new domain registration to use with an existing service. This article refers to adding just a new Hosting Service. Log i ... Applies To: All Service Types

Removing an IP ban Our network includes a number of security measures to ensure a clean, trouble-free environment for your hosting services. One of these features is an automatic mechanism that is intended to stop brute-force log-in attacks. This system monitors log-in attempts from FTP, SSH, and SMTP services. T ... Applies To: (gs), (ss)

How do I transfer ownership of an account to another (mt) Media Temple customer? For issues relating to account ownership disputes, please refer to the Account Transfer guidelines located on the Legal section of our website. (mt) Account Transfer Guidelines: Go there now → (mt) Legal: Go there now → Revisions: 02-24-2009: Article Creation Applies To: All Service Types

Getting started with your (gs) Grid-Service The following article will get you familiar with your new (mt) Media Temple hosting account, including the AccountCenter, our world-renowned support department, and the rest of the (mt) tools that come with your new service. In a few moments you will receive your Account Welcome Letter and Ser ... Applies To: (gs)

Join the (mt) User Forums Joining the User Forums is easy! Unlike most other forums you've used, the registration process involves nothing more than choosing a unique username. If you are the contact on multiple (mt) accounts, you can even associate them all with the same forum username. This helps you keep your identit ... Applies To: All Service Types

How do I enable root access to my (dv)? For security purposes we don't provision (dv) servers with root access enabled by default. Root access can easily be enabled via the admin section of the AccountCenter. Log into your AccountCenter and select your (dv) Dedicated-Virtual Server from the Domains drop-down menu: Select the Roo ... Applies To: (dv) 3.5

(dv) Migration Overview and Preliminary Steps Information regarding migrating from an (ss) Shared-Server or (gs) Grid-Service to a (dv) Dedicated-Virtual Server. DETAILS: Switching from an (ss) Shared-Server or (gs) Grid-Service to a (dv) Dedicated-Virtual Server is not an upgrade. This is considered a migration. (mt) Media Temple will s ... Applies To: All Service Types

Managing your billing or contact information This article tells you how to update your billing or contact information online. DETAILS: Keeping your billing and contact information up-to-date is the best way for you to avoid problems with your account and guarantees that we can get a hold of you quickly when you have problems. In order t ... Applies To: All Service Types

Getting started with your (dv) Dedicated-Virtual Server The following article will get you familiar with your new (mt) Media Temple hosting account, including the (mt) AccountCenter, the Plesk Control Panel, our world-renowned support department and the rest of the (mt) tools that come with your new service. In a few moments, your Account Welcome L ... Applies To: (dpv) Nitro, All (dv)