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Using the Upgrade Server tool Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV, DV Developer, (dv), (ve) Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview This article explains how to upgrade or downgrade your (mt) Media Temple ser ... Applies To: (dv) 4.0, (ve), All DV, DV Dedicated, DV Developer, Grid

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How to find your Grid Cluster and Storage Segment Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Overview The Grid is made up of several clusters. Each individual Grid service resides on a particular cluster. Each cluster is broken down into "storage segments", where the data for these services is stored. This g ... Applies To: Grid

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How do I access my Parallels Power Panel? Applies to: All DV Difficulty: Easy Time: 5 Tools needed: Account Center access Applies to: DV Developer Difficulty: Easy Time: 5 Tools needed: Account Center access Overview For your DV Developer, you can monitor resources, stop/start services, configure firewall rules, repair yo ... Applies To: (dv) 4.0, (ve), All DV, DV, DV Developer

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How do I disable the CloudFlare service? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The CloudFlare service can easily be disabled for any domain, at any time, in your Account Center. Instructions On the Overview page, scroll down to your Add-On Services sect ... Applies To: (dv) 4.0, (ve), Grid

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Viewing Disk Usage on the Grid Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A disk usage report shows how much disk space is currently being used on your Grid. The Grid allows for 100GB. Instructions Please use the following steps to check your disk space usage. I ... Applies To: Grid

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How do I view or print my invoice statements? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Whenever you need an invoice statement for a charge or balance on your account, you can find these invoices inside your Account Center at any time. Your Account Center maintains ... Applies To: All Service Types

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Logging in to the Account Center Applies to: All Service Types Difficulty: Easy Time: 5 Tools needed: Account Center access Overview The following guide will provide information about the AccountCenter authentication process, and how to reset your login information. The following information is also used for authorizat ... Applies To: All Service Types

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How do I request a backup restoration? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: Premium Wo ... Applies To: (ve), All DV, Grid

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How do I change my primary domain? Applies to: Grid Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: All DV Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: Account Center access Overview This article provides details on h ... Applies To: (ve), All DV, Grid

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How do I remove an IP ban? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview Our network includes a number of security measures to ensure a clean, trouble-free environment for your hosting services. One of these features is an automatic mechanism that is ... Applies To: All Service Types

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How much am I charged for bandwidth overages? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview If you exceed the bandwidth included with your hosting service, you will automatically be charged for any overages at a rate of $0.15 per gigabyte (GB). Please note that we con ... Applies To: All Service Types

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Why is my account suspended? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview Accounts can be suspended for various reasons. This article provides the most common reasons for suspension and what can be done to resolve. TIP: For billing or account-relate ... Applies To: All Service Types

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How can I find my (mt) Media Temple account number? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Your account number is unique to you and is the number associated with your entire (mt) account which encompasses all of the associated services and contacts. Instructions The ... Applies To: All Service Types

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How do I enable 2-Step Verification for Google Apps for Work? Applies to: Google Apps for Work Difficulty: Easy Time Needed: 10 Tools Required: Google Apps for Work Admin Console Access Overview Google Apps for Work provides the option of turning on two-step verification for your user accounts. This provides an extra layer of security to your user ... Applies To: All Service Types

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How do I add more licenses or seats in Google Apps for Work? Applies to: Google Apps for Work Difficulty: Easy Time Needed: 10 Tools Required: Account Center Access Overview This article details how to add seats to your Google Apps for Work service. Be aware that the number of users you can create is limited to the number of user licenses or "sea ... Applies To: Google Apps for Work

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What is my site number? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview This article provides details about site numbers on the Grid. If possible, we encourage you to remember your site number as you will find it is used with many of the services (such as FTP, S ... Applies To: Grid

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CloudTech Security Pack Applies to: Grid Difficulty: Easy Time Needed: Variable Tools Required: AccountCenter Access Applies to: All DV Difficulty: Easy Time Needed: Variable Tools Required: AccountCenter Access Overview The CloudTech Security Pack service is a new suite of comprehensive site security tools to ... Applies To: All Service Types

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How can I generate a Support PIN? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support over the phone, you must provide a Support PIN or your AccountCenter password to authenticate. T ... Applies To: All Service Types

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How do I view my bandwidth usage? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview Use the Ac ... Applies To: All Service Types

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Choosing Your Hosting Service Applies to: All Services Difficulty: Easy Time Needed: n/a Tools Required: n/a Overview (mt) Media Temple provides multiple web hosting options for a variety of uses and needs. While any of the services mentioned below are built to host websites, each website carries different needs that ... Applies To: All Service Types, DV, DV Dedicated, DV Developer, Grid, Managed Hosting, Premium WordPress, Virb

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How do I change or update account passwords? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access, Plesk adminsitrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Account Center acce ... Applies To: (dv) 4.0, DV, Grid

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How can I change the password for the Server Administrator? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview This guide will show you how to change the password for the Server Administrator on your Grid. This is different than your Account Center password. You'll need to set this password to log in ... Applies To: Grid

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Server Guide Applies to: Grid Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: All VPS Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The Server Guide provides comprehensive information particular to your hosting service. It can be accessed from the Acc ... Applies To: (ve), All DV, DV, DV Developer, Grid

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How do I view my chat history? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple now offers live chat support in the Account Center. This article provides instructions on how to access your chat history. Please keep in mind that chat histor ... Applies To: All Service Types

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Getting started with the Grid Applies to: Grid Difficulty: Medium Time Needed: 60 Tools Required: Account Center access Overview The following article will get you familiar with your new Grid hosting account, including the Account Center, our world-renowned support department, and the rest of the (mt) tools that com ... Applies To: Grid

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Server Status NOTE: Good news! If you have Fully Managed hosting or CloudTech Security, then your DV has Monitoring! You can view your DV's status directly from the AccountCenter. This will give you a detailed history of your server's resource usage. You may notice that the RAM percentage will often diff ... Applies To: All DV, Managed Hosting

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Using the Monitoring Panel in the Account Center Applies to: Fully Managed Hosting Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview The (mt) Media Temple Monitoring panel allows you to monitor the response time, activity and resource utilization on up to 5 of your domains. The sections below provide more ... Applies To: All Service Types

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How can I change my Account Center password? Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: Account Center access Overview Whether you're doing your "every six-months" security update or just feel like typing something different when you log in, you will occasionally need to update your Account Center passwor ... Applies To: All Service Types

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FAQ: I received a notice that my DV server has been temporarily disabled. Applies to: All DV Services Difficulty: Easy Time Needed: 10 min Tools Required: Root Access Overview Greetings. If you are reading this, most likely you have received a notice regarding a spike in network activity on your (mt) Media Temple service. When network overuse is detected, our s ... Applies To: (dv) 4.0, All DV, Developer Dedicated, DV, DV Dedicated, DV Developer

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Managing Your Contact Information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article explains how to add or edit contact information for your account. All types of contacts have broad access to your AccountCenter and to your server(s). An AccountCenter contact ... Applies To: All Service Types

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How do I respond to a support request? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview As a general practice, whenever you contact (mt) Media Temple Support, you will receive a support request that summarizes the call. There are times when you will need to respond ... Applies To: All Service Types

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CloudTech Disk Usage Management Applies to: Grid Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview CloudTech On-Demand is an à la carte premium support offering. It provides specialized assistance for t ... Applies To: (dv) 4.0, All DV, CloudTech, DV, Grid

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How do I submit a support request? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview You may submit a support request at any time via your Account Center. Instructions Log into your Account Center. Click on SUPPORT and select OPEN A SUPPORT REQUEST from the ... Applies To: All Service Types

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CloudTech On-Demand Services Applies to: Grid Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview Our award-winning CloudTech team can assist you with a limited selection of "à la carte" premium sup ... Applies To: All DV, CloudTech, DV, Grid

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Close a Service or Account Applies to: Difficulty: Easy Time: 5 Tools needed: AccountCenter access (Account Owner) Follow these instructions to close one of your (mt) Media Temple services or your entire account. CAUTION: For data protection purposes, only the listed owner of a (mt) Media Temple account can close ... Applies To: All Service Types

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Billing Information Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access This article explains how to monitor and manage your billing preferences. All actions listed in this article require you to be logged into your Account Center. Log into the Account Center ... Applies To: All Service Types

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How do I update my credit card? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview You can update your credit card information at any time in the Account Center. Instructions Sign in to the Account Center. From the Overview page hover over the Billing tab, ... Applies To: All Service Types

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Manual Payment Methods Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview Most (mt) Media Temple accounts are set up for automatic payments from the primary credit card on file. This means anytime a charge occurs on the account, the primary credit car ... Applies To: All Service Types

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Using the Security Panel in the Account Center Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview The (mt) Media Temple Security panel allows you to monitor the status of up to 5 of your domains. The panel shows the results for three separate scan types. Malware, vulnerabilities and spam. ... Applies To: All Service Types

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AccountCenter Information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Introduction The (mt) Media Temple AccountCenter is the main secure interface for all clients to manage their accounts and services with (mt). Navigating the main menu Overview The Overview ... Applies To: All Service Types

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Managing Multiple (mt) Media Temple Accounts Applies to: All Services Difficulty: Easy Time Needed: 5 minutes Tools Required: AccountCenter Access Overview This article will help you easily switch between multiple (mt) Media Temple accounts within the AccountCenter. Instructions Log into your (mt) AccountCenter. Once logged in ... Applies To: All Service Types

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AccountCenter Contact roles Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview All types of Contacts have broad access to your AccountCenter and to your server(s). An AccountCenter Contact can: Access and modify your service(s). View some or all of your b ... Applies To: All Service Types

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What is an access domain? Applies to: Grid Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: Premium WordPress Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article provides all t ... Applies To: (ve), Grid

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How do I add a domain or subdomain to my server? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview It's easy to add a domain or subdomain to any of your (mt) Media Temple servers. A subdomain is a domain that is part of a top-level domain. For example, example.com is a top-le ... Applies To: All Service Types

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CloudTech Always-On Applies to: All DV Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview CloudTech Always-On is monthly, subscription-based premium support offering. It provides specialized assistance for the DV and DV product line. CloudTech helps clients of all sizes and techni ... Applies To: (dv) 4.0, CloudTech, DV

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Getting started with your Managed Hosting services Applies to: Managed Hosting Difficulty: Easy Time Needed: 10 Tools Required: None Overview (mt) Media Temple's Managed Hosting solution is easy to setup and get started with. The following article will help you you get started with your new Managed Hosting service. Getting Started Setti ... Applies To: Managed Hosting

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Account verification Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview The Account Verification process is used in the following situations: An Account Owner and/or listed Contact is unable to log into their AccountCenter, and does not have access to the primary ... Applies To: All Service Types

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FAQ: AccountCenter Contact Invitations Applies to: All Services Difficulty: Easy Time Needed: 10 min Tools Required: AccountCenter Access Overview Effective August 11, 2014, (mt) Media Temple is making changes to our AccountCenter login and contact management systems that will help you better manage your web assets across mult ... Applies To: All Service Types

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Manage Your Email Subscription Preferences Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can now choose which notifications you would like to receive from us. We recommend checking the boxes for all maintenance-related categories. Instructions 1. Log into your ... Applies To: All Service Types

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Creating a Single Login for Multiple (mt) Accounts Applies to: All Services Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter Access Overview This article will help you streamline and simplify your AccountCenter experience by creating a single login for all of your (mt) Media Temple accounts. Once this process is complete, y ... Applies To: All Service Types

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How do I transfer ownership of a (mt) Media Temple account? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Occasionally, a situation arises in which ownership of a (mt) Media Temple account needs to be transferred from one individual to another. Such situations can generally be divided into "in conta ... Applies To: All Service Types

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How do I view my web statistics? Applies to: DV, (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview The DV has a program that tracks your statistics. You may view these statistics within Plesk. Instructions Built-in statistics for the DV If you have several subscriptions associated ... Applies To: (dv) 4.0, DV

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Obtaining a copy of (mt)'s W9 form or tax ID Applies to: All Difficulty: Easy Time Needed: 5 minutes Tools Required: None Overview For filing purposes, some businesses and organizations require the tax identification number of all companies they do business with. This article explains how to request a copy of (mt) Media Temple's W ... Applies To: All Service Types

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(mt) Media Temple Customer Referral Program Applies to: All Services Difficulty: Easy Time: 5 Tools needed: None Overview If you are a current (mt) Media Temple customer, you may begin taking advantage of our referral program immediately. After the referred customer is with us for 60 days, a one-time credit equal to their first m ... Applies To: All Service Types

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How do I re-open a closed account? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview (mt) Media Temple accounts are closed for two reasons: A request to close has been processed on the account after being submitted by the listed account owner. The account was suspended for an ... Applies To: All Service Types

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Closing your IP address add-on service Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter and Plesk administrator access Applies to: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A single DV or (ve) Server from (mt) Media Temple can accommodate up ... Applies To: (dv) 4.0, (ve), Developer Dedicated, DV, DV Dedicated, DV Developer

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Strong Password Guidelines Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview Creating and using strong passwords is an important part of your server security. NOTE: If your old password was compromised, make ... Applies To: All Service Types

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CloudTech 1:1 Consultation Applies to: Grid Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview CloudTech On-Demand is an à la carte premium support offering. It provides specialized assistance for t ... Applies To: All DV, Grid

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DV Server Repair & Diagnostics tools Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This guide provides instructions on using the Repair and Diagnostics tools. Parallels Power Panel The Parallels Power Panel is where you can go to quickly access simple monitoring tools, ... Applies To: All DV

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Domain Disputes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article explains (mt) Media Temple policy related to domain disputes. Defining ownership Account Owner. The highest authority of a single specific Account is the Account Owner. Individua ... Applies To: All Service Types

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What is AVS confirmation? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview AVS is an acronym for Address Verification Service. (mt) Media Temple utilizes this when processing new account orders. This article is a step-by-step guide to prevent new orders from failing to ... Applies To: All Service Types

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Affiliate FAQs Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview A list of the most frequently asked questions about the (mt) Affiliate Program. How do I sign up? Just point your browser to (mt) Media Temple's affiliate page and complete the sign up form. ... Applies To: All Service Types

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Ordering additional IP addresses Applies to: All DV & (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides you details on how to purchase additional IP addresses for any DV server or (ve) Server. By default, all (mt) Media Temple services come with one IP address ... Applies To: (ve), All DV

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Authentication policy Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you will need to provide a Support PIN or your AccountCenter password. Our policy is to not provide any account ... Applies To: All Service Types

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How do I transfer a domain to another server on my account? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You may find you want to move a domain between two servers on the same (mt) account. The following steps will show you how to point the DNS for that domain to the new server. You ... Applies To: All Service Types

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How can I create an affiliate DirectLink? Applies to: All Service Types Difficulty: Medium Time Needed: 15 Tools Required: Affiliate account Overview This article will walk you through creating and using an affiliate DirectLink URL for your website. DirectLinks is an advanced feature that allows you to link directly to our site ... Applies To: All Service Types

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How do I add an affiliate banner to my site? Applies to: All Service Types Difficulty: Medium Time Needed: 15 Tools Required: Affiliate account, FTP client, plain text editor Overview This article will walk you through adding an affiliate banner to your website. Requirements Before you start, be sure to have handy: Your affiliat ... Applies To: All Service Types

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Using (mt) Media Temple Credit Applies to: All services Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This FAQ will address the usage of hosting credit received from (mt) Media Temple. (mt) Store Credit is typically applied to your account by a customer referral, System Incident, or some other ... Applies To: (ve), All DV, Grid