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CloudTech Security Pack Applies to: Grid Difficulty: Easy Time Needed: Variable Tools Required: AccountCenter Access Applies to: All DV Difficulty: Easy Time Needed: Variable Tools Required: AccountCenter Access Overview The CloudTech Security Pack service is a new suite of comprehensive site security tools to ... Applies To: All Service Types

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How do I re-open a closed account? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview (mt) Media Temple accounts are closed for two reasons: A request to close has been processed on the account after being submitted by the listed account owner. The account was suspended for an ... Applies To: All Service Types

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Getting started with the Grid Applies to: Grid Difficulty: Medium Time Needed: 60 Tools Required: AccountCenter access Overview The following article will get you familiar with your new Grid hosting account, including the AccountCenter, our world-renowned support department, and the rest of the (mt) tools that come ... Applies To: Grid

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How do I view my bandwidth usage? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Use the Acc ... Applies To: All Service Types

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How do I add a domain or subdomain to my server? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview It's easy to add a domain or subdomain to any of your (mt) Media Temple servers. A subdomain is a domain that is part of a top-level domain. For example, example.com is a top-le ... Applies To: All Service Types

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Choosing your hosting service Applies to: All Services Difficulty: Easy Time Needed: n/a Tools Required: n/a Overview (mt) Media Temple provides multiple web hosting options for a variety of uses and needs. While any of the services mentioned below are built to host websites, each website carries different needs that ... Applies To: All Service Types, DV Dedicated, DV Developer, Grid, Managed Hosting, Premium WordPress, Virb

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What is an access domain? Applies to: Grid Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: Premium WordPress Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article provides all t ... Applies To: (ve), Grid

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CloudTech Always-On Applies to: All DV Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview CloudTech Always-On is monthly, subscription-based premium support offering. It provides specialized assistance for the DV and DV product line. CloudTech helps clients of all sizes and techni ... Applies To: (dv) 4.0, CloudTech, DV

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Using the Upgrade Server tool Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV & (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Developer Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applie ... Applies To: (dv) 4.0, (ve), All DV, DV Dedicated, DV Developer, Grid

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Getting started with your Managed Hosting services Applies to: Managed Hosting Difficulty: Easy Time Needed: 10 Tools Required: None Overview (mt) Media Temple's Managed Hosting solution is easy to setup and get started with. The following article will help you you get started with your new Managed Hosting service. Getting Started Setti ... Applies To: Managed Hosting

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How do I view my web statistics? Applies to: DV Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview The DV server has a program that tracks your statistics. You may view these statistics within Plesk. The DV ... Applies To: (dv) 4.0, DV

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Closing your IP address add-on service Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter and Plesk administrator access Applies to: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A single DV or (ve) Server from (mt) Media Temple can accommodate up ... Applies To: (dv) 4.0, (ve), Developer Dedicated, DV, DV Dedicated, DV Developer

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How do I change or update account passwords? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk adminsitrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, ... Applies To: (dv) 4.0, DV, Grid

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Manual Payment Methods Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Most (mt) Media Temple accounts are set up for automatic payments from the primary credit card on file. This means anytime a charge occurs on the account, the primary credit card ... Applies To: All Service Types

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How to find your Grid Cluster and Storage Segment Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Overview The Grid is made up of several clusters. Each individual Grid service resides on a particular cluster. Each cluster is broken down into "storage segments", where the data for these services is stored. This g ... Applies To: Grid

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How do I transfer ownership of a (mt) Media Temple account? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Occasionally, a situation arises in which ownership of a (mt) Media Temple account needs to be transferred from one individual to another. Such situations can generally be divided into "in conta ... Applies To: All Service Types

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CloudTech On-Demand Applies to: Grid Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview CloudTech On-Demand is an à la carte premium support offering. It provides specialized assistance fo ... Applies To: All DV, CloudTech, DV, Grid

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Strong Password Guidelines Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview Creating and using strong passwords is an important part of your server security. NOTE: If your old password was compromised, make ... Applies To: All Service Types

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CloudTech Disk Usage Management Applies to: Grid Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview CloudTech On-Demand is an à la carte premium support offering. It provides specialized assistance for t ... Applies To: (dv) 4.0, All DV, CloudTech, DV, Grid

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CloudTech 1:1 Consultation Applies to: Grid Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview CloudTech On-Demand is an à la carte premium support offering. It provides specialized assistance for t ... Applies To: All DV, Grid

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How much am I charged for bandwidth overages? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview If you exceed the bandwidth included with your hosting service, you will automatically be charged for any overages at a rate of $0.15 per gigabyte (GB). Please note that we con ... Applies To: All Service Types

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How do I remove an IP ban? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Our network includes a number of security measures to ensure a clean, trouble-free environment for your hosting services. One of these features is an automatic mechanism that is ... Applies To: All Service Types

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How do I view my chat history? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview As we announced in December, we have been rolling out chat as a channel to contact our Customer Support team. This article provides instructions on how to access your chat histor ... Applies To: All Service Types

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DV Server Repair & Diagnostics tools Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This guide provides instructions on using the Repair and Diagnostics tools. Parallels Power Panel The Parallels Power Panel is where you can go to quickly access simple monitoring tools, ... Applies To: All DV

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How do I request a backup restoration? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Our system ... Applies To: (ve), All DV, Grid

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Server status Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access You can view your DV server's or (ve) Server's health directly from the AccountCenter. This will give yo ... Applies To: (dv) 4.0, (ve)

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How can I generate a Support PIN? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you must provide a Support PIN or your AccountCenter password. This guide will provide instruc ... Applies To: All Service Types

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Logging into the AccountCenter Applies to: All Service Types Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The following guide will provide information about the AccountCenter authentication process, and how to reset your login information. The following information is also used for authorizati ... Applies To: All Service Types

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AccountCenter information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Introduction The (mt) Media Temple AccountCenter is the main secure interface for all clients to manage their accounts and services with (mt). Navigating the tabs Overview The Overview page co ... Applies To: All Service Types

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Why is my account suspended? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Accounts can be suspended for various reasons. This article provides the most common reasons for suspension and what can be done to resolve. TIP: For billing or account-related ... Applies To: All Service Types

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How do I change my primary domain? Applies to: Grid Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: All DV Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article provides details on how t ... Applies To: (ve), All DV, Grid

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Managing your contact information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article explains how to add or edit a contact for your account. All types of contacts have broad access to your AccountCenter and to your server(s). An AccountCenter contact can: Ac ... Applies To: All Service Types

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How do I access my Parallels Power Panel? Applies to: DV server Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: (ve) Server Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview For your (ve) Server, you can monitor resources, stop/start services, configure firewall rules, repair your ... Applies To: (dv) 4.0, (ve)

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Billing information Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access This article explains how to monitor and manage your billing preferences. All actions listed in this article require you to be logged into your AccountCenter. Log into the AccountCenter. ... Applies To: All Service Types

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Close a service or account Applies to: Difficulty: Easy Time: 5 Tools needed: AccountCenter access (Account Owner) Follow these instructions to close one of your (mt) Media Temple services or your entire account. CAUTION: For data protection purposes, only the listed owner of a (mt) Media Temple account can close s ... Applies To: All Service Types

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Adding and managing servers Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article provides details about managing servers within your AccountCenter. Adding/Ordering a server The following are steps to ordering a new server: Sign in to your AccountCenter. Hov ... Applies To: All Service Types

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Account verification Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview The Account Verification process is used in the following situations: An Account Owner and/or listed Contact is unable to log into their AccountCenter, and does not have access to the primary ... Applies To: All Service Types

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Domain Disputes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article explains (mt) Media Temple policy related to domain disputes. Defining ownership Account Owner. The highest authority of a single specific Account is the Account Owner. Individua ... Applies To: All Service Types

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Introduction to your account with (mt) Media Temple Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction Here's a short list of helpful hints on getting started with your new account at (mt) Media Temple. AccountCenter The AccountCenter is the main secure interface for you to manage your acc ... Applies To: All Service Types

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How do I view or print my invoice statements? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Whenever you need an invoice statement for a charge or balance on your account, you can find these invoices inside your AccountCenter at any time. Your AccountCenter maintains a ... Applies To: All Service Types

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What is AVS confirmation? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview AVS is an acronym for Address Verification Service. (mt) Media Temple utilizes this when processing new account orders. This article is a step-by-step guide to prevent new orders from failing to ... Applies To: All Service Types

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Affiliate FAQs Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview A list of the most frequently asked questions about the (mt) Affiliate Program. How do I sign up? Just point your browser to (mt) Media Temple's affiliate page and complete the sign up form. ... Applies To: All Service Types

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Ordering additional IP addresses Applies to: All DV & (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides you details on how to purchase additional IP addresses for any DV server or (ve) Server. By default, all (mt) Media Temple services come with one IP address ... Applies To: (ve), All DV

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(mt) Media Temple Customer Referral Program Applies to: All Services Difficulty: Easy Time: 5 Tools needed: None Overview If you are a current (mt) Media Temple customer, you may begin taking advantage of our referral program immediately. After the referred customer is with us for 60 days, a one-time credit equal to their first mo ... Applies To: All Service Types

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How can I find my (mt) Media Temple account number? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Your account number is unique to you and is the number associated with your entire (mt) account which encompasses all of the associated services and contacts. Instructions The f ... Applies To: All Service Types

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What is my site number? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides details about site numbers on the Grid. If possible, we encourage you to remember your site number as you will find it is used with many of the services (such as FTP, SS ... Applies To: Grid

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How can I change my AccountCenter password? Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview Whether you're doing your "every six-months" security update or just feel like typing something different when you log in, you will occasionally need to update your AccountCe ... Applies To: All Service Types

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How do I update my credit card? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can update your credit card information at any time in the AccountCenter. Instructions Sign in to the AccountCenter. From the Overview page hover over the Billing tab, clic ... Applies To: All Service Types

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Server Guide Applies to: Grid Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: All DV Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: (ve) Server Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The Server Guide provides compre ... Applies To: (ve), All DV, Grid

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Viewing disk usage on your Grid Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A disk usage report shows how much disk space is currently being used on your Grid. The Grid allows for 100GB. Instructions Please use the following steps to check your disk space usage. If ... Applies To: Grid

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How can I change the password for the Server Administrator? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This guide will show you how to change the password for the Server Administrator on your Grid. This is different than your AccountCenter password. You'll need to set this password to log ... Applies To: Grid

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Manage your email subscription preferences Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can now choose which notifications you would like to receive from us. We recommend checking the boxes for all maintenance-related categories. Instructions 1. Log into your A ... Applies To: All Service Types

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Authentication policy Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you will need to provide a Support PIN or your AccountCenter password. Our policy is to not provide any account ... Applies To: All Service Types

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AccountCenter Contact roles Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview All types of Contacts have broad access to your AccountCenter and to your server(s). An AccountCenter Contact can: Access and modify your service(s). View some or all of your bi ... Applies To: All Service Types

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How do I submit a support request? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You may submit a support request at any time via your AccountCenter. Instructions Log into your AccountCenter. Hover over the Support tab and click on Open a Support Request, s ... Applies To: All Service Types

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How do I respond to a support request? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview As a general practice, whenever you contact (mt) Media Temple Support, you will receive a support request that summarizes the call. There are times when you will need to respond ... Applies To: All Service Types

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How do I transfer a domain to another server on my account? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You may find you want to move a domain between two servers on the same (mt) account. The following steps will show you how to point the DNS for that domain to the new server. You ... Applies To: All Service Types

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How can I create an affiliate DirectLink? Applies to: All Service Types Difficulty: Medium Time Needed: 15 Tools Required: Affiliate account Overview This article will walk you through creating and using an affiliate DirectLink URL for your website. DirectLinks is an advanced feature that allows you to link directly to our site ... Applies To: All Service Types

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How do I add an affiliate banner to my site? Applies to: All Service Types Difficulty: Medium Time Needed: 15 Tools Required: Affiliate account, FTP client, plain text editor Overview This article will walk you through adding an affiliate banner to your website. Requirements Before you start, be sure to have handy: Your affiliat ... Applies To: All Service Types

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Using (mt) Media Temple Credit Applies to: All services Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This FAQ will address the usage of hosting credit received from (mt) Media Temple. (mt) Store Credit is typically applied to your account by a customer referral, System Incident, or some other ... Applies To: (ve), All DV, Grid

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How to upgrade/downgrade your (ve) server TIP: This page has moved. Please see: Using the Upgrade Server tool. Applies To: (ve)

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How can I upgrade my Grid Lite to the Grid? TIP: This page has moved. Please see: Using the Upgrade Server tool. Applies To: (dv) 3.5, (dv) 4.0, (ve), Grid