Support / KnowledgeBase

Using the Upgrade Server tool Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 3. ... Applies To: (dv) 4.0, (dv) Nitro, (gs), (ve), All (dv)

Join the (mt) User Forums TIP: This page has moved. Please see: Accessing the (mt) Community Forums. Applies To: All Service Types

Getting started with your (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The following article will get you familiar with your new (dv) Dedicated-Virtual Server, including the (mt) AccountCenter, the Plesk Control Panel, our world-renowned support department a ... Applies To: All (dv)

How do I view my web statistics? Applies to: (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview The (dv) Dedicated-Virtual Server has a program that tracks your statistics. End of Life Warning Th ... Applies To: All (dv)

Logging into the AccountCenter Applies to: All Service Types Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The following guide will provide information about the AccountCenter authentication process, and how to reset your login information. The following information is also used for authorizati ... Applies To: All Service Types

AccountCenter information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Introduction The (mt) Media Temple AccountCenter is the main secure interface for all clients to manage their accounts and services with (mt). Navigating the tabs Overview The Overview page co ... Applies To: All Service Types

How do I request a backup? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Our syste ... Applies To: (gs), (ve), All (dv)

Managing your contact information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article explains how to add or edit a contact for your account. All types of contacts have broad access to your AccountCenter and to your server(s). An AccountCenter contact can: Ac ... Applies To: All Service Types

How do I transfer ownership of a (mt) Media Temple account? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Occasionally, a situation arises in which ownership of a (mt) Media Temple account needs to be transferred from one individual to another. Such situations can generally be divided into "in conta ... Applies To: All Service Types

How do I access my Parallels Power Panel? Applies to: (dv) Dedicated-Virtual Server Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: (ve) Server Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview For your (ve) Server, you can monitor resources, stop/start services, configure firewall ... Applies To: (dv) 4.0, (ve)

Billing information Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access This article explains how to monitor and manage your billing preferences. All actions listed in this article require you to be logged into your AccountCenter. Log into the AccountCenter. ... Applies To: All Service Types

Close a service or account Applies to: Difficulty: Easy Time: 5 Tools needed: AccountCenter access (Account Owner) Follow these instructions to close one of your (mt) Media Temple services or your entire account. CAUTION: For data protection purposes, only the listed owner of a (mt) Media Temple account can close s ... Applies To: All Service Types

What is an access domain? Applies to: (gs) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article provides all the information you may want to know about "access domains". An access domain is a unique host ... Applies To: (gs), (ve)

Getting started with your (gs) Grid-Service Applies to: (gs) Difficulty: Medium Time Needed: 60 Tools Required: AccountCenter access Overview The following article will get you familiar with your new (gs) Grid-Service hosting account, including the AccountCenter, our world-renowned support department, and the rest of the (mt) too ... Applies To: (gs)

Closing your IP address add-on service Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter and Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter and Plesk administrator access Applies to: (ve) Server Difficulty: Easy Time Needed: 10 To ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0, (dv) Nitro, (ve), (ve) Nitro

Adding and managing servers Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article provides details about managing servers within your AccountCenter. Adding/Ordering a server The following are steps to ordering a new server: Sign in to your AccountCenter. Hov ... Applies To: All Service Types

Account verification Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview The Account Verification process is used in the following situations: An Account Owner and/or listed Contact is unable to log into their AccountCenter, and does not have access to the primary ... Applies To: All Service Types

How do I re-open a closed account? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview (mt) Media Temple accounts are closed for two reasons: A request to close has been processed on the account after being submitted by the listed account owner. The account was suspended for an ... Applies To: All Service Types

Domain Disputes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article explains (mt) Media Temple policy related to domain disputes. Defining ownership Account Owner. The highest authority of a single specific Account is the Account Owner. Individua ... Applies To: All Service Types

Introduction to your account with (mt) Media Temple Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction Here's a short list of helpful hints on getting started with your new account at (mt) Media Temple. AccountCenter The AccountCenter is the main secure interface for you to manage your acc ... Applies To: All Service Types

How do I view or print my invoice statements? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Whenever you need an invoice statement for a charge or balance on your account, you can find these invoices inside your AccountCenter at any time. Your AccountCenter maintains a ... Applies To: All Service Types

What is AVS confirmation? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview AVS is an acronym for Address Verification Service. (mt) Media Temple utilizes this when processing new account orders. This article is a step-by-step guide to prevent new orders from failing to ... Applies To: All Service Types

Why is my account suspended? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Accounts can be suspended for various reasons. This article provides the most common reasons for suspension and what can be done to resolve. TIP: For billing or account-related ... Applies To: All Service Types

Ordering OttoTune Services Applies to: All (dv) Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview OttoTune is an à la carte support service offering specialized assistance for (dv) Dedicated-Virtual Servers. OttoTune helps customers of all sizes and technical abilities to successfull ... Applies To: All (dv)

Affiliate FAQs Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview A list of the most frequently asked questions about the (mt) Affiliate Program. How do I sign up? Just point your browser to (mt) Media Temple's affiliate page and complete the sign up form. ... Applies To: All Service Types

Ordering additional IP addresses Applies to: All (dv) & (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides you details on how to purchase additional IP addresses for any (dv) Dedicated-Virtual Server or (ve) Server. By default, all (mt) Media Temple services co ... Applies To: (ve), All (dv)

(mt) Media Temple Customer Referral Program Applies to: All Services Difficulty: Easy Time: 5 Tools needed: None Overview If you are a current (mt) Media Temple customer, you may begin taking advantage of our referral program immediately. After the referred customer is with us for 60 days, a one-time credit equal to their first mo ... Applies To: All Service Types

How do I view my bandwidth usage? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Use the ... Applies To: All Service Types

How can I find my (mt) Media Temple account number? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Your account number is unique to you and is the number associated with your entire (mt) account which encompasses all of the associated services and contacts. Instructions The f ... Applies To: All Service Types

How do I view my chat history? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview As we announced in December, we have been rolling out chat as a channel to contact our Customer Support team. This article provides instructions on how to access your chat histor ... Applies To: All Service Types

What is my site number? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides details about site numbers on the (gs) Grid-Service. If possible, we encourage you to remember your site number as you will find it is used with many of the services (su ... Applies To: (gs)

Manual Payment Methods Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Most (mt) Media Temple accounts are set up for automatic payments from the primary credit card on file. This means anytime a charge occurs on the account, the primary credit card ... Applies To: All Service Types

HOWTO: Change or update various account passwords Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk adminsitrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCent ... Applies To: (gs), All (dv)

Strong Password Guidelines Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Creating and using strong passwords is an important par ... Applies To: All Service Types

How can I change my AccountCenter password? Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview Whether you're doing your "every six-months" security update or just feel like typing something different when you log in, you will occasionally need to update your AccountCe ... Applies To: All Service Types

How do I update my credit card? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can update your credit card information at any time in the AccountCenter. Instructions Sign in to the AccountCenter. From the Overview page hover over the Billing tab, clic ... Applies To: All Service Types

How do I change my primary domain? Applies to: (gs) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: All (dv) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article provides details on h ... Applies To: (gs), (ve), All (dv)

How do I remove an IP ban? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Our network includes a number of security measures to ensure a clean, trouble-free environment for your hosting services. One of these features is an automatic mechanism that is ... Applies To: All Service Types

How much am I charged for bandwidth overages? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Bandwidth overages are $0.15/GB. If you exceed the bandwidth included with your hosting service, you will automatically be charged for any overages at a rate of $0.15 per gigabyt ... Applies To: All Service Types

Server Guide Applies to: (gs) Grid-Service Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: All (dv) Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: (ve) Server Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The Server Guide ... Applies To: (gs), (ve), All (dv)

Viewing disk usage on your (gs) Grid-Service Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A disk usage report shows how much disk space is currently being used on your (gs) Grid-Service. The (gs) Grid-Service allows for 100GB. Instructions Please use the following steps to check ... Applies To: (gs)

How can I change the password for the Server Administrator? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This guide will show you how to change the password for the Server Administrator on your (gs) Grid-Service. This is different than your AccountCenter password. You'll need to set this pas ... Applies To: (gs)

How can I generate a Support PIN? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you must provide a Support PIN or your AccountCenter password. This guide will provide instruct ... Applies To: All Service Types

Server status Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access You can view your (dv) Dedicated-Virtual Server's or (ve) Server's health directly from the ... Applies To: (dv) 4.0, (ve)

Manage your email subscription preferences Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can now choose which notifications you would like to receive from us. We recommend checking the boxes for all maintenance-related categories. Instructions 1. Log into your A ... Applies To: All Service Types

Authentication policy Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you will need to provide a Support PIN or your AccountCenter password. Our policy is to not provide any account ... Applies To: All Service Types

Scheduled Maintenance on network resources at (mt) Media Temple Applies to: All Service Types Difficulty: Easy Time: 5 Tools needed: None (mt) Media Temple performs periodic health and wellness maintenance on our network, servers, and data center facilities. This is considered scheduled maintenance. (mt) Media Temple also takes necessary maintenance a ... Applies To: All Service Types

AccountCenter Contact roles Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview All types of Contacts have broad access to your AccountCenter and to your server(s). An AccountCenter Contact can: Access and modify your service(s). View some or all of your bi ... Applies To: All Service Types

How do I add a domain or subdomain to my server? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview It's easy to add a domain or subdomain to any of your (mt) Media Temple servers. A subdomain is a domain that is part of a top-level domain. For example, example.com is a top ... Applies To: All Service Types

How do I submit a support request? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You may submit a support request at any time via your AccountCenter. Instructions Log into your AccountCenter. Hover over the Support tab and click on Open a Support Request, s ... Applies To: All Service Types

How do I respond to a support request? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview As a general practice, whenever you contact (mt) Media Temple Support, you will receive a support request that summarizes the call. There are times when you will need to respond ... Applies To: All Service Types

(ve) Server Repair & Diagnostics tools Applies to: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This guide provides instructions on using the Repair and Diagnostics tools. Parallels Power Panel The Parallels Power Panel is where you can go to quickly access simple monitoring too ... Applies To: (ve)

How do I transfer a domain to another server on my account? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You may find you want to move a domain between two servers on the same (mt) account. The following steps will show you how to point the DNS for that domain to the new server. You ... Applies To: All Service Types

How can I create an affiliate DirectLink? Applies to: All Service Types Difficulty: Medium Time Needed: 15 Tools Required: Affiliate account Overview This article will walk you through creating and using an affiliate DirectLink URL for your website. DirectLinks is an advanced feature that allows you to link directly to our site ... Applies To: All Service Types

How do I add an affiliate banner to my site? Applies to: All Service Types Difficulty: Medium Time Needed: 15 Tools Required: Affiliate account, FTP client, plain text editor Overview This article will walk you through adding an affiliate banner to your website. Requirements Before you start, be sure to have handy: Your affiliat ... Applies To: All Service Types

Using (mt) Media Temple Credit Applies to: All services Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This FAQ will address the usage of hosting credit received from (mt) Media Temple. (mt) Store Credit is typically applied to your account by a customer referral, System Incident, or some other ... Applies To: (gs), (ve), All (dv)

How to find your Cluster and Storage Segment Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Your (gs) Grid-Service resides on one of our Clusters. Each Cluster has multiple Storage Segments that houses all of your data. This guide will show you how to find this information within your Server Guide. ... Applies To: (gs)

How to upgrade/downgrade your (ve) server TIP: This page has moved. Please see: Using the Upgrade Server tool. Applies To: (ve)

How can I upgrade my (gs) Grid-Service Lite to the (gs) Grid-Service? TIP: This page has moved. Please see: Using the Upgrade Server tool. Applies To: (dv) 3.5, (dv) 4.0, (gs), (ve)