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Using Email Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: Premium WordPress Difficulty: Easy Time Needed: 10 Tools Requi ... Applies To: All Service Types

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Introduction to uControl Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Email account Introduction The uControl panel is a tool for individual email accounts on the Grid. It provides email users with a central place to edit various settings for their specific email names. This feature allows ... Applies To: Grid

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How do I create an email alias/forwarder? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview T ... Applies To: (dv) 4.0, DV, Grid

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Can I have a static IP address on the Grid? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Overview To better answer this question, we must first explain how IP addresses work on the Grid. Due to the architecture of the Grid, incoming and outgoing connections will function differently. By default, your Gr ... Applies To: Grid

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How can I create an SPF record for my domain? Applies to: Grid Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: All DV Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: Premium WordPress Difficulty: Easy Time ... Applies To: (ve), All DV, Domain Registrations, DV, DV Developer, Grid

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Install an Alternate Webmail Application to the Grid Applies to: Grid Difficulty: Hard Time Needed: 20 Tools Required: SSH, vi knowledge Overview The Grid provides the Mail by (mt) webmail application, built off of @Mail, by default. This can be reached by simply navigating to http://webmail.example.com/. There are many other options ava ... Applies To: Grid

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Creating an email account Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: Premium W ... Applies To: (dv) 4.0, Grid

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Getting started with Mail by (mt) Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Email account, Internet access Applies to: Premium WordPress Difficulty: Easy Time Needed: 10 Tools Required: Email account, Internet access Overview We are proud to introduce you to our latest product for Grid custom ... Applies To: Grid, Premium WordPress

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How can I change my email password? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview W ... Applies To: (dv) 4.0, DV, Grid

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Outgoing Email Limitations Service Type: Grid Difficulty: N/A Time Needed: 10 Tools Required: Email address Service Type: DV Difficulty: N/A Time Needed: 2 Tools Required: N/A Service Type: DV Developer Difficulty: N/A Time Needed: 2 Tools Required: N/A Service Type: (dv) 4.0 Difficulty: N/A Time Needed: 2 ... Applies To: (dv) 4.0, (ve), All DV, Grid

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Email Troubleshooting - Bouncebacks Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you, or one of your contacts, have received a bounceback message when attempting to send email, this article will help you. Go th ... Applies To: (dv) 3.5, (dv) 4.0, DV, Grid

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How can I set up email in Outlook? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Email account, Outlook Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Email account, Outlook Introduction This article is provided as a courtesy to our customers to help you configure your Outlook s ... Applies To: All DV, Grid

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Using Webmail Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Email account Introduction Your Grid comes with webmail a ... Applies To: (dv) 4.0, DV, Grid

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How can I configure email in Windows Live Mail? Applies to: Grid Difficulty: Easy Time Needed: 15 Tools Required: Email address, Windows Live Mail Applies to: DV Difficulty: Easy Time Needed: 15 Tools Required: Email address, Windows Live Mail Introduction The following tutorial is provided as a courtesy to our customers to help yo ... Applies To: All DV, Grid

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How can I configure email in Apple Mail? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail Overview Apple Mail is the default email client that comes with every Mac using OS X 10.0 or later. This guide will show you how to c ... Applies To: All DV, Grid

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How can I configure email in Thunderbird? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Email account, Thunderbird Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Email account, Thunderbird Introduction Mozilla Thunderbird is a free, open source, cross-platform e-mail and news client de ... Applies To: All DV, Grid

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Change Default Certificates for SMTP, IMAP, and POP3 over SSL Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access, Plesk administrator access Applies to: DV 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access, Plesk administrator access Overview By using SSL for email, you ensure ... Applies To: (dv) 4.0, DV

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Why was my email blocked by (mt) Media Temple's spam filter? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview You may receive a "451" error message from (mt) Media Temple's mail servers similar to the one below. Temporarily Unavailable - GRID service has exceeded sending limit for email containing spam ... Applies To: All Service Types

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How can I raise Courier-IMAP connections for my server? Applies to: All DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview By default, Plesk and the Courier-IMAP email server drastically limit the number of inbound connections to prevent users from opening up too many concurrent sessions. Unfortunat ... Applies To: All DV

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How do I view email headers for a message? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Email client or webmail access Introduction This is a simple resource on how to read the full email headers, also known as long headers or internet headers, from an email message in various email clients. He ... Applies To: All Service Types

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How do I view the mail queue in Plesk? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This article will show you how to access your server's mail queue through Plesk. This can ... Applies To: (dv) 4.0, DV

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How do I enable an alternate SMTP port? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview SMTP is an abbreviation for Simple Mail Transfer Protocol, a data transmission format used to send email. The ... Applies To: (dv) 4.0, DV, Grid

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How do I migrate email between servers using IMAP? Applies to: Grid Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: Third-party mail application Applies to: All DV Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: Third-party mail application Overview ... Applies To: Developer Dedicated, Grid

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Rejecting all email for nonexistent users Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This article will ... Applies To: (dv) 4.0, DV, Grid

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How do I change or update account passwords? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk adminsitrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, ... Applies To: (dv) 4.0, DV, Grid

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Troubleshooting SMTP problems Applies to: Grid Difficulty: Medium Time: 25 Tools needed: email client Applies to: DV Difficulty: Medium Time: 25 Tools needed: email client Overview This article covers several common SMTP (outgoing email) errors and possible solutions. Feel free to skip to the section that seems mos ... Applies To: All DV, Grid

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How do I enable or disable local mail for my domain? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Introducti ... Applies To: (dv) 4.0, DV, Grid

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Create a Catch-All Email Account Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview T ... Applies To: (dv) 4.0, DV, Grid

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How do I set up spam filtering for my server? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Introductio ... Applies To: (dv) 4.0, DV, Grid

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Creating an autoresponder Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Enabling ... Applies To: (dv) 4.0, DV, DV Dedicated, Grid

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Troubleshooting common issues with email Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Getting started Email covers a broad category of services. Some errors are easy to diagnose while others require a bit of investigation. This ... Applies To: All DV, Grid

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Email Troubleshooting - Testing POP/IMAP Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Overview This guide will show you how to test the POP3 and IMAP services running on your DV server. We also show you remedies to common problems. Requirements Before you start, this article ... Applies To: All DV

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Modify the number of SpamAssassin processes Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access or SSH, root or sudo access, vi knowledge Applies to: DV 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access or SSH, root or sudo access, vi knowledge Overview Yo ... Applies To: All DV

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Disabling RBL spam protection Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview RBL, short for Realtime Blackhole List, is a list of IP addresses whose owners refuse to s ... Applies To: (dv) 4.0, DV

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How many email addresses can I add to my whitelist and blocklists? Applies to: DV Difficulty: Easy Time Needed: 5 Tools Required: none Applies to: DV 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, Plesk administrator access Overview By default, Plesk 11.5 does not place restrictions on the number of email addresses listed in your whiteli ... Applies To: (dv) 4.0

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How do I rebuild my mail configuration files? Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, root or sudo access, vi knowledge Applies to: DV server 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root or sudo access, vi knowledge Introduction The service qmailpostfix is a mail transfer agent ( ... Applies To: (dv) 4.0, DV

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Checking the Mail Log Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Overview This guide will help beginners on the DV server find and view their email log file(s). Requirements You must use your server's root user or a sudo user. Connecting via SSH to your server ... Applies To: (dv) 4.0, All DV, DV

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Why can't I delete messages from the Inbox folder in Horde webmail? Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Symptom You are no longer able to delete a message from the Inbox folder in Horde webmail. You receive the following error message: Horde webmail error: 'There was an error deleting messages from the folder "Inbo ... Applies To: (dv) 4.0

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Clear email queues Applies to: DV Difficulty: Medium Time Needed: 20 minutes Tools Required: SSH, root access Applies to: DV 4.0 Difficulty: Medium Time Needed: 20 minutes Tools Required: SSH, root access, qmHandle READ ME FIRST This article is provided as a courtesy. Installing, configuring, and troubles ... Applies To: (dv) 3.5, (dv) 4.0, All DV

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Maximum email message size Applies to: Grid Difficulty: Easy Time: 5 Tools needed: None Limits The Grid imposes the following size limitations on all incoming and outgoing email: Through local mail client: 25MB total, including message and attachment(s). Through webmail: 10MB total, including message and attach ... Applies To: Grid

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How can I set up email on my iPhone or iPod Touch? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: iPhone/iPod touch Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: iPhone/iPod touch Introduction This article will show you how to manually configure your iPhone or iPod touch with your Grid hosting ... Applies To: All DV, Grid

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"Disk Quota Exceeded" errors in emails Applies to: DV Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview This error occurs when you have a disk quota for an account exceeded or one of your email users no longer ha ... Applies To: (dv) 4.0, DV

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Increasing qmail sending limits Applies to: DV 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access, vi knowledge Overview The default configuration for qmail on the DV servers may be considered relatively conservative if you are sending large amounts of email in a short period of time. This ... Applies To: All DV

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Email Troubleshooting - Duplicate Emails Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview If you receive multiple copies of the same email, there may be a connection problem somewhere ... Applies To: (dv) 3.5, (dv) 4.0, Grid

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Email Troubleshooting - Missing Emails Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article covers several causes for missing email and links for instructions on adjusting your spam filter (a common reason for m ... Applies To: All DV, DV, Grid

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Email Troubleshooting - Mailbox Size Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root or sudo access Overview Having an over-full inbox can cause a variety of email problems, including slow performance, tim ... Applies To: All DV, Grid

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Email Troubleshooting - Spam From My Address Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you're getting a lot of bouncebacks and/or complaints that you are sending spam, one of two things could be happening. You may be ... Applies To: All DV, Grid

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Email Troubleshooting - New Domain Checklist and DNS Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Overview If you've just pointed your domain over to (mt) Media Temple, please go through this art ... Applies To: (dv) 3.5, (dv) 4.0, DV, Grid

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Common issues with Apple Mail Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Overview Apple Mail is the default email client that comes with every Mac ... Applies To: All DV, Grid

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Importing Your Contacts Into Webmail Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Overview Did you know you can import your address book/contact list into webmail? It is a pretty handy feature. Here we will show you how. Instructions The first thing you will need to do is export your contact lis ... Applies To: Grid

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Exporting Your Contacts From Webmail Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following guide will show you how to export your contacts from webmail for use in another email client/program. Instructions Open (mt) Media Temple webmail my pointing your browser to http://webmail. ... Applies To: Grid

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How do I use Gmail to view my (mt) Media Temple email? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Gmail account Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Gmail account Introduction Gmail is a free, advertising-supported email service provided by Google. Google Apps is a service from Google ... Applies To: All DV, Grid

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How do I point my mail to Google Apps? Applies to: All Hosting Platforms Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Google Apps account Overview Google Apps is a service from Google providing independently customizable versions of several Google products under a custom domain name. Requirements ... Applies To: All Service Types

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Set up third-party email applications Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None CloudTech Can Help! If you’re having trouble with the steps in this article, additional assistance is available via CloudTech, our premium services division. Our expert engineers can tweak and tune your ... Applies To: All Service Types

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How can I set up email on an iPad? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Email address, iPad Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Email address, iPad Introduction This article will show you how to setup your iPad with your Grid DV server email account(s) using ... Applies To: All DV, Grid

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Why do emails disappear from my trash and spam folders? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Introduction Many of us have once deleted an email message to then later decide we actually need it. For this reason, it is important to know how long messages will stay in your trash folder before they are permanen ... Applies To: Grid

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Setting up email in Postbox Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Email account, Postbox Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Email account, Postbox Overview This article is will help you set up an IMAP email connection to your (mt) Media Temple service ... Applies To: All DV, Grid

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How do I set up email on an Android phone? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Android device, email address Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Android device, email address Overview The following article will guide you through configuring your email on an Android ... Applies To: All DV, Grid

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Setting up email for BlackBerry Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: BlackBerry device Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: BlackBerry device Introduction This article is provided as a courtesy to our customers to help you configure your BlackBerry to work ... Applies To: All Service Types, Grid

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How do I override the Autodiscover service for my domain? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple servers are pre-configured with Autodiscover. The Autodiscover service makes it easier to configure email clients like Outlook 2011 and some mobile phones. Req ... Applies To: All Service Types

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Plesk Error: "Failed to open sendmail [/var/qmail/bin/sendmail] for execution". Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Symptoms I am trying to send a message from Webmail but the following error appears: Failed to open sendmail [/var/qmail/bin/sendmail] for execution. The same error is also seen in the log fil ... Applies To: All DV

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Changing SpamAssassin to check emails larger than 250KB Applies to: All DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, root or sudo access, vi knowledge Overview By default, SpamAssassin will not check emails larger than 250 KB. This parameter is set to prevent SpamAssassin from generating a large load on the server. Requirement ... Applies To: All DV

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When does SpamAssassin begin to use the spam filter database for filtering mails? Applies to: All DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Introduction According to the Spamassassin documentation, the Bayes system is not activated until a certain number of ham (non-spam) and spam has been learned. The default is 200 of each ... Applies To: All DV

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Checking your outgoing mail server (Is Port 25 blocked?) Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: SSH Introduction Many email clients and services use port 25 for SMTP to send out emails. However an ISP (Internet Service Provider) may block port 25 in order to prevent spamming by its customers. This art ... Applies To: All Service Types

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Understanding an email header Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction This guide is provided to learn how to read and understand an email header. To understand an email header, we need to analyze the life of the email. Most of the time, it appears that email i ... Applies To: All Service Types

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Bounce message errors on DV servers Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Introduction The following errors may be received when sending email from your DV server. All of these errors link directly to their respective Parallels article. READ ME FIRST The publishing of this information d ... Applies To: (dv) 3.0, (dv) 3.5

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Sending or viewing emails using telnet Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Email account Introduction When troubleshooting email issues, it may be useful to read or send emails from your server directly using the telnet application. This guide shows some basic steps to send an email ... Applies To: All Service Types

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How do I change the SpamAssassin template for messages recognized as spam? Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Overview You can add your own template to /etc/mail/spamassassin/local.cf. There is an example one at /usr/share/spamassassin/10_default_prefs.cf. Requirements Before you start, this article ... Applies To: All DV