Introduction to uControl The uControl panel is a tool for individual email accounts. It provides email users with a central place to edit various settings for their specific email names. This feature allows the Administrator or Owner of the account to give their users more privacy by enabling them to manage their own p ... Applies To: (gs)

Enabling / Disabling local mail for (dv) & (dpv) Dedicated-Virtual Servers. When a domain is added within Plesk and your AccountCenter a mail service is automatically created. At that point any messages sent between (mt) Media Temple hosted services will attempt to deliver locally if a mail service is active for the receiving domain. If the domain is not actually usin ... Applies To: (dpv) Nitro, All (dv)

Increasing qmail sending limits WARNING: (mt) Media Temple only supports the basic operation and up-time of our (dv) & (dpv) Dedicated-Virtual Servers. Please consult our Scope of Support for further details. Customers should proceed with caution as this article is UNSUPPORTED by (mt) Media Temple and Plesk. The defa ... Applies To: All (dv)

Enabling queuelifetime for Qmail This guide will show you how to enable the queuelifetime option in Plesk. This file defines how long your server will attempt to process or deliver an email before bouncing it to the originating sender defined in the header of the email message. Login to your (dv) (dpv) Dedicated-Virtual Serv ... Applies To: All (dv)

Disabling RBL spam protection TIP: If you choose to use RBL's on your server please limit the number of lists you query. This will impact the performance of your mail server. To disable the RBL spam protection feature on your (dv) Dedicated-Virtual Server please do the following: Log into your Plesk Control Panel. Cho ... Applies To: All (dv)

Changing Spamassassin to check emails larger than 250KB Spamassassin by default will not check emails larger than 250 KB. This is limited to prevent spamassassin from generating a large load on the server. This article has been mirrored from the Parallels Knowledge Base as a courtesy to our (dv) Dedicated-Virtual Server customers. As they are the a ... Applies To: All (dv)

How do I change the welcome message in Horde Webmail? This article will explain how to change the name of Horde in the "welcome to Horde" message when logging into the webmail interface. This article has been mirrored from the Parallels Knowledge Base as a courtesy to our (dv) Dedicated-Virtual Server customers. As they are the authoritative sour ... Applies To: All (dv)

When does Spamassassin begin to use the Spam filter database for filtering mails? According to the Spamassassin documentation the Bayes system is not activated until a certain number of ham (non-spam) and spam has been learned. The default is 200 of each ham and spam messages. It means that Spamassassin begins to filter mails (according to your trainings) after 200 spam mail ... Applies To: All Service Types

Managing Mail Groups in Plesk This article will show you how to setup and manage mail groups using the Plesk Control Panel. A mail group simply allows you to create one email address, which can then be used to forward mail to multiple email users on the same domain. NOTE: We are using mt-example.com as an example. Please ... Applies To: All (dv)

Horde webmail error: 'There was an error deleting messages from the folder "Inbox". [TRYCREATE] Mailbox does not exist.' This article has been mirrored from the Parallels Knowledge Base as a courtesy to our (dv) Dedicated-Virtual Server customers. As they are the authoritative source of the information covered in this topic we encourage you to check their original article since this content is subject to change. ... Applies To: All (dv)

How do I create email accounts on my (dv) Dedicated-Virtual Server? This article will teach you how to create new email users on your (dv) Dedicated-Virtual server. Webmail access is also address at the bottom of this article. Setting up email is very simple. It consists of two basic steps: Adding one or more users on your hosting service. Configuring your c ... Applies To: (dpv) Nitro, All (dv)

(dv) Add an Alternate SMTP Mail Port Often Media Temple customers find themselves unable to send mail using the default SMTP port 25. Usually this happens because the customer's internet connection is being limited by the following: Restrictive firewalls are usually put in place where the public is provided access to the Interne ... Applies To: All (dv)

Email Program Setup Tutorials The following is a collection of articles for configuring various email programs. Before setting up your email client we suggest reading Using Email with your (mt) Media Temple Services. Outlook Express and Outlook 2002 How to setup email in Outlook Express and Outlook 2002 Outlook 2003 ... Applies To: All Service Types

Using Email with your (mt) Media Temple services Your (mt) Media Temple service is always ready to accept messages from anyone using an email client such as Microsoft Outlookor Apple Mail. POP and IMAP are the two most common email protocols on the internet. They both allow an email client to communicate with your services, but they do so in ... Applies To: All Service Types

HOWTO: SPF - All Purpose NOTE: The authoritative source for this information can be found here: http://www.openspf.org/SPF_Record_Syntax . SUMMARY: Sender Policy Framework (SPF) is a relatively new method of fighting spam. As more time passes, this protocol will be used as one of the standard methods of fighting s ... Applies To: All Service Types

How to View Email Headers This is a simple resource on how to read the full email headers, also known as long headers or internet headers, from an email message in various email clients. Headers include such details as sender, recipient, subject, sending time stamp, receiving time stamps, and much more. They are very ... Applies To: All Service Types

ISP Outgoing SMTP Server Listing. Today many ISPs (Internet Service Providers) block the use of third-party SMTP servers, such as those for your (mt) Media Temple service. This is to prevent spamming on their networks, and many make this change without warning their customers. Please use the guide Checking your Outgoing Mail S ... Applies To: All Service Types

Sending Email via an SMTP Server SUMMARY: This is a general overview of guidelines for sending and troubleshooting outgoing / SMTP email on your domain. It is important to remember that (mt) Media Temple has secured your outbound mail server to only allow valid email users to send email through your server. This prevents Spamm ... Applies To: All Service Types

Troubleshooting SMTP problems SMTP or sending mail problems are common and usually easy to troubleshoot. This document will help customers troubleshoot SMTP problems on all (mt) Media Temple hosting platforms. The first step in any troubleshooting procedure is to try to identify and recreate the problem. Use your mail progr ... Applies To: All Service Types

How do I move my emails from one address to another? Email can be easily transferred from one IMAP email account to another using any modern email program. The information below is a simple guideline. These steps can vary depending on the email program used. NOTE: If your domain has not propagated to the new account, then you can set up your ... Applies To: All Service Types

Understanding an Email Header. The following guide is provided to learn how to read and understand an email header. To understand an email header we need to analyze the life of the email. Most of the time it appears that email is passed directly from the sender directly to the recipient. This isn't true: a typical email pas ... Applies To: All Service Types

Sending or viewing emails using telnet When troubleshooting email issues it may be useful to read or send emails from your server directly using the telnet application. This guide shows some basic steps to send an email from your server, and how to check your email using telnet. TIP: This article assumes that you know how to get ... Applies To: All Service Types

Troubleshooting common issues with email The following information will help assist you in troubleshooting email-related issues. If further help is needed please open a Support Request in the AccountCenter with your exact details. Understanding Email Limits (ss) / (gs) Outgoing Email Limitations The (ss) and (gs) services allow y ... Applies To: All Service Types

Outgoing Email Limitations There are 2 limits you need to be aware of regarding our (ss) and (gs) server outgoing mail limits: 50 emails per minute 500 emails an hour Sending at a rate higher than this may result in account suspension. In addition to any emails you would send from your email accounts in your day-to-da ... Applies To: (gs), (ss)

"Disk Quota Exceeded" errors in emails This error occurs when you have a disk quota for an account exceeded, or an email user no longer has enough space for the message being sent to them. Symptoms: You can no longer recieve emails. Emails bounce with a Disk Quota Exceeded error. Webmail stops working. Can not upload using FTP, e ... Applies To: (ss)

Maximum email message size The mail server may impose limitations on the maximum size of a email message that can be sent through the server which may cause errors. DETAILS: The maximum message size of an email that can be sent and received through the server is 10MB (the total size of the message itself and any attachmen ... Applies To: (gs), (ss)

Getting Started with SquirrelMail Webmail SquirrelMail is a standards-based webmail package written in PHP. SquirrelMail has all the functionality you would want from an email client, including strong MIME support, address books, and folder manipulation. Login Enter your username in the name field (if in doubt: <username>@< ... Applies To: (gs), (ss)

Why do I get duplicate emails? Once in a while customers may receive a single email message more than one time. The messages are identical, with matching content and "Sent" dates. This article explains one common reason for receiving duplicate messages. How Email Servers Deliver Mail Assume that we're talking about a messag ... Applies To: All Service Types

Can I have a static IP Address on the (gs) Grid-Service? To better answer this question we must first explain how IP Addresses work on the (gs) Grid-Service. Due to the architecture of the (gs) Grid-Service incoming and outgoing connections will function differently. Let's first discuss IP Addresses for incoming connections. By default your (gs) Grid ... Applies To: (gs)

How can I change email passwords? This guide will show a Server Adminstrator how to change the password for their Email Users. NOTE: Email users can change their own password via uControl. Please remember to use strong passwords. You can find a strong password generator at https://www.grc.com/passwords.htm. Login to the ... Applies To: (gs)

(gs) HOWTO: Import your Address Book to WebMail Did you know you can import your address book in CSV format to your @mail webmail application. DETAILS: First thing you will need to do is export your address book in CSV format. Consult your email program's help files on how to do this. Login to your webmail Click on 'Tools' > 'Address ... Applies To: (gs)

(gs) HOWTO: Override Default Webmail Application. SUMMARY: The (gs) Grid-Service utilizes a webmail application called "@mail" that we have set up. By default, this can be reached by simply navigating to http://webmail.mt-example.com/ . Although this software is very flexible and easy to use, we understand that there are many other options a ... Applies To: (gs)

How do I create email accounts on my (gs) Grid-service? This article will teach you how to create new email users on your (gs) Grid-service. Webmail access is also address at the bottom of this article. Setting up email is very simple. It consists of two basic steps: Adding one or more users on your hosting service. Configuring your computer's em ... Applies To: (gs)

How to Enable or Disable local mail for your (gs) Grid-Service? Symptoms If you are unable to create an email alias because your domain is not available in the drop-down list of your domains. If you have recently added a domain to your service that did not have MX records resolving to (mt) Media Temple your email for that domain is disabled by default. If ... Applies To: (gs)

I attempted to send an email and it was rejected. The message was "Possible email abuse detected". Your message may have had characteristics matching those of a typical spam message. As per our Acceptable Usage Policy, our systems were not able to allow your message to be sent because it was determined to be a possible spamming attempt. Spam is a large problem on the Internet and can lead to ... Applies To: (gs)

(ss) How can I create an email blackhole? Customers that use the catch-all email function may notice that they get excessive amounts of spam to certain invalid email addresses. This article shows you how to create a blackhole for those addresses which will delete any email that comes in for them. DETAILS: If you are using the catch-a ... Applies To: (ss)

Setting up and troubleshooting formmail Overview Official documentation for formmail.pl can be found at http://www.scriptarchive.com/formmail.html. "FormMail is a generic HTML form to e-mail gateway that parses the results of any form and sends them to the specified users. This script has many formatting and operational options, mos ... Applies To: (gs), (ss)

(ss) Creating and using a catch-all email This article discusses the setup and use of a "catch-all" email addresses. DETAILS: A "catch-all" email address is really just a special 'email alias' and not actually an 'email account' or 'email user' itself. Catch-all email is also sometimes referred to as 'wildcard email'. Disabled by def ... Applies To: (ss)

How can I create an email alias/forwarder on the (ss) Shared-Server? This article tells you what an alias is and how to create one using the WebControl panel. DETAILS: "Email aliases" is a powerful feature of your hosting service that allows you to have an unlimited number of email address that forward to multiple destinations. Email aliases are commonly used ... Applies To: (ss)

(gs) Mail Protect setup and usage The following guide will show you how to mange the spam filter settings for your (gs) Grid-Service. MailProtect (Global Settings) Login to your (ac) AccountCenter Click on your Primary Domain Click on MailProtect (Anti-Spam) Configure your settings: Delivery: Move spam into IMAP sub ... Applies To: (gs)

(ss) policy regarding disruptive POP/IMAP email users Customers who check their inordinately large boxes too often may have their email moved to avoid disruption of service on (ss) Shared-Servers. DETAILS: To help ensure a high quality of service for our (ss) Shared-Server customers (mt) Media Temple has implemented checks to limit the ability o ... Applies To: (ss)

(dv) 30 second email delay with Plesk Things you will need: Root access and SSH access to your (dv) A basic understanding of the vim editor DETAILS: The SMTP mail service provided by the Plesk Control Panel system is configured by default to do a number of remote verification checks when clients connect to send mail. These ve ... Applies To: All (dv)

(gs) Creating an email alias/forwarder DETAILS: Email aliases are a powerful feature of your hosting service that allow you to have an unlimited number of email addresses that forward to multiple destinations. Email aliases are commonly used to receive email at a particular address that map to multiple email addresses. Often custome ... Applies To: (gs)

Using Gmail to view your (mt) Media Temple email NOTE: mt-example.com is used as an example. Please be sure to replace this text with the proper information for your site or server. The following tutorial is provided as a courtesy to our customers to help you configure your mail software to work with (mt) Media Temple's hosting solutions. T ... Applies To: All Service Types

(dv) HOWTO: Raise Courier-IMAP Connections By default, Plesk and the Courier-IMAP email server drastically limit the number of inbound connections to prevent users from opening up too many concurrent sessions. Unfortunately, this restriction can impact legitimate users who have multiple computers connecting to the Courier-IMAP server fr ... Applies To: (dv) 3.0, (dv) 3.5

Why do emails disappear from my trash and spam folders? Many of us have once deleted an email message to then later decide we actually need it. For this reason it is important to know how long messages will stay in your trash folder before they are permanently deleted. The fact is that these settings can change depending on what email clients you u ... Applies To: (gs)

(dv) hotmail and yahoo mail spam flagging issue An increase in emails from (dv) servers being flagged as spam by hotmail, yahoo and other major mail service providers. It seems that they are starting to perform PTR record checks on the server name. NOTE: We strongly recommend using SPF records or DomainKeys to fix this issue. The following ... Applies To: All (dv)

Getting Started with Roundcube Webmail (mt) Media Temple offers Roundcube as one of our Webmail choices on the (gs) Grid-Service. RoundCube is a web interface that can access your email through a web browser. It has all the functionality you would expect from a modern email client, including MIME support, address book, folder manip ... Applies To: (gs)

Exporting your Address Book (contacts) from @Mail The following guide will show you how to export your contacts from the @Mail webmail client. WARNING: In order to export your contacts you must login to the Advanced Mozilla or Advanced IE6+ versions of @Mail. Login to @mail (Advanced Versions Only). Click on Tools > Address Book. Clic ... Applies To: All Service Types

Importing your Address Book (contacts) into Roundcube Roundcube offers the ability to import your Address Book contacts. First you will need to export your contacts as a vCard from your current address book application. TIP: Here are some useful guides to exporting your contacts from other mail clients: Apple Mail Microsoft Outlook @Mail ... Applies To: (gs)

Rejecting all emails for nonexistent users This article will show you how to reject all emails from nonexistent users. This configuration is recommended as it will reduce the amount of junk mail you receive. Login to Plesk Click on Domains Click on your domain Click on Mail Click on Preferences Set Mail to nonexistent user to R ... Applies To: (dpv) Nitro, (dv) 3.0, (dv) 3.5

(gs) Sending Mail using Ruby On Rails WARNING: (mt) Media Temple only supports the basic operation and up-time of our (gs) Application Container Technology. Please consult our Scope of Support for further details. Ruby on Rails resources Initial Setup HOWTO Ruby on Rails Troubleshooting Summary: While it is definitely poss ... Applies To: (gs)

Creating Email Accounts The following links will show you how to add an email account to all of our current hosting platforms. After creating an email account you can use your newly created address in your email program of choice, or use our webmail service. How do I create email accounts on my (gs) Grid-Service? Ho ... Applies To: All Service Types

(dv) 3.x: Proper usage of email login credentials in an external Email application. If you are having problems connecting an external email program (such as Outlook, Apple Mail, or Mozilla Thunderbird) to your email account on your (dv) Dedicated-Virtual v3.x Server, please make sure that you are using the full email address as the user name. This applies to both sending and r ... Applies To: (dpv) Nitro, (dv) 3.0, (dv) 3.5

Clear email queues using qmHandle Details When the mail queue on a (dv) Dedicated-Virtual Server has messages stacked up you can use the tool qmHandle. Download qmHandle from SourceForge. You actually only need the script 'qmHandle' so use that if you have it handy. Upload it to the server and untar it if necessary. You may d ... Applies To: All (dv)

(gs) Create a Email Catch The following guide will show you how to create a catch-all on the (gs) Grid-Service. Warning: It is important to note that adding a catch-all has been known to produce more spam. It is also advisable that you do not forward a catch-all to a external email address. Create a Catch-All ... Applies To: (gs)