Using Email Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Introduction to email Your (mt) Media Temple service is alwa ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Introduction to uControl Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction The uControl panel is a tool for individual email accounts on the (gs) Grid-Service. It provides email users with a central place to edit various settings for their specific email names. This feature all ... Applies To: (gs)

How do I point my mail to Google Apps? Applies to: All Hosting Platforms Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Google Apps account Overview Google Apps is a service from Google providing independently customizable versions of several Google products under a custom domain name. Requirements B ... Applies To: All Service Types

Creating a POP/IMAP email account Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (gs), All (dv)

How can I change default certificates for SMTP, IMAP, and POP3 over SSL? Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, Plesk administrator access Overview By using SSL for email, you ensure that c ... Applies To: (dv) 3.5, (dv) 4.0

Adding SSL Encryption to your mail server TIP: This page has moved. Please see: How can I change default certificates for SMTP, IMAP, and POP3 over SSL? Applies To: All (dv)

Set up third-party email applications Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Third-party applications There are many great email applications that work with all of our services. Below are just a few to choose from: Android Homepage | Set up guide Apple Mail Homepage | Set up guid ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

HOWTO: Change or update various account passwords Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk adminsitrator access Overview Please refer to this page for assistance changing the passwords assoc ... Applies To: (gs), All (dv)

Can I have a static IP address on the (gs) Grid-Service? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview To better answer this question, we must first explain how IP addresses work on the (gs) Grid-Service. Due to the architecture of the (gs) Grid-Service, incoming and outgoing connections will function differe ... Applies To: (gs)

HOWTO: Set up email on the iPhone or the iPod Touch Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: iPhone/iPod touch Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: iPhone/iPod touch Introduction This article will show you how to configure your iPhone or iPod touch with your (gs) Grid-Service ( ... Applies To: (gs), All (dv)

Enable spam filter for (dv) Dedicated-Virtual Server 4.0 TIP: This page has moved. Please see: How do I set up spam filtering for my server? Applies To: All (dv)

How can I set up email in Outlook? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Outlook Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: Outlook Introduction This article is provided as a courtesy to our customers to help you configure your Outlook software to work with (mt) Media ... Applies To: (gs), All (dv)

How do I enable an alternate SMTP port? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, root access, SSH, vi ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How can I create an SPF record for my domain? Applies to: (gs) Grid-Service Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (dv) Dedicated-Virtual Server Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Server Difficulty: Easy Time: 10 Tools needed: AccountCenter access Ov ... Applies To: (gs), (ve), All (dv)

How can I configure email in Apple Mail? Applies to: (gs) Difficulty: Easy Time Needed: 15 Tools Required: Apple Mail Applies to: (dv) Difficulty: Easy Time Needed: 15 Tools Required: Apple Mail Overview Apple Mail is the default email client that comes with every Mac using OS X 10.0 or later. This guide will show you how t ... Applies To: (gs), All (dv)

Getting started with SquirrelMail webmail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction SquirrelMail is a standards-based webmail package written in PHP. SquirrelMail has all the functionality you would want from an email client, including strong MIME support, address books, and folder mani ... Applies To: (gs)

How can I configure email in Thunderbird? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Thunderbird Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Thunderbird Introduction Mozilla Thunderbird is a free, open source, cross-platform e-mail and news client developed by the Mozilla Foun ... Applies To: (gs), All (dv)

Using Gmail to view your (mt) Media Temple email Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Gmail account Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Gmail account Introduction Gmail is a free, advertising-supported email service provided by Google. Google Apps is a service from Goog ... Applies To: (gs), All (dv)

Why do emails disappear from my trash and spam folders? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction Many of us have once deleted an email message to then later decide we actually need it. For this reason, it is important to know how long messages will stay in your trash folder before they are permanen ... Applies To: (gs)

How do I enable or disable local mail for your server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I set up email on an Android phone? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Android device, email address Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Android device, email address Overview The following article will guide you through configuring your email on an Andro ... Applies To: (gs), All (dv)

How can I change my email password? TIP: This page has moved. Please see: How can I change my email password? Applies To: (gs)

How can I change my email password? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

"Disk Quota Exceeded" errors in emails Applies to: (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview This error occurs when you have a disk quota for an account exceeded, or one of your email users no ... Applies To: (dv) 3.5, (dv) 4.0

How do I move my emails from one address to another? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email client Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email client Introduction Email can be easily transferred from one IMAP email account to another using any modern email program. The in ... Applies To: (gs), All (dv)

How do I create a mailing list in Plesk? TIP: This page has moved. Please see: How do I create a mailing list in Plesk? Applies To: (dv) 3.5, (dv) 4.0

Rejecting all email for nonexistent users Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This ar ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How can I configure email in Windows Live Mail? Applies to: (gs) Difficulty: Easy Time Needed: 15 Tools Required: Email address, Windows Live Mail Applies to: (dv) Difficulty: Easy Time Needed: 15 Tools Required: Email address, Windows Live Mail Introduction The following tutorial is provided as a courtesy to our customers to help ... Applies To: (gs), All (dv)

How can I set up email in Entourage? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction Entourage was an e-mail client and personal information manager developed by Microsoft for Mac OS 8.5 and higher. Entourage w ... Applies To: (gs), All (dv)

How can I set up email on an iPad? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email address, iPad Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email address, iPad Introduction This article will show you how to setup your iPad with your (gs) Grid-Service (dv) Dedicated-Vi ... Applies To: (gs), All (dv)

Setting up email in Postbox Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Postbox Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Postbox Overview This article is will help you set up an IMAP email connection to your (mt) Media Temple servi ... Applies To: (gs), All (dv)

How can I set up email in Outlook 2003? TIP: This page has moved. Please see: How can I set up email in Outlook? Applies To: (gs), All (dv)

How can I set up email in Outlook 2007? TIP: This page has moved. Please see: How can I set up email in Outlook? Applies To: (gs), All (dv)

When does SpamAssassin begin to use the spam filter database for filtering mails? Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Introduction According to the Spamassassin documentation, the Bayes system is not activated until a certain number of ham (non-spam) and spam has been learned. The default is 200 of each ... Applies To: All (dv)

"Disk Quota Exceeded" errors in email TIP: This page has moved. Please see: "Disk Quota Exceeded" errors in emails. Applies To: (dv) 3.0, (dv) 3.5

Using Webmail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: Email account Introduction Your (gs) Grid-Servi ... Applies To: (dv) 3.0, (dv) 3.5, (gs)

Enabling queuelifetime for qmail Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Overview This guide will show you how to enable the queuelifetime option in Plesk. This is a file that defines how long your server will attempt to process or deliver an email before bouncing it to ... Applies To: All (dv)

How do I change the welcome message in Horde webmail? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root, vi knowledge Introduction This article will explain how to change the name of Horde in the "Welcome to Horde" message when logging into the webmail interface. Requirements Before starting, you ... Applies To: All (dv)

Changing SpamAssassin to check emails larger than 250KB Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: root, vi knowledge Overview SpamAssassin by default will not check emails larger than 250 KB. This is limited to prevent SpamAssassin from generating a large load on the server. Instructions If you would like to chan ... Applies To: All (dv)

Maximum email message size Applies to: (gs) Grid-Service Difficulty: Easy Time: 5 Tools needed: None Limits The (gs) Grid-Service imposes the following size limitations on outgoing email: Through local mail client: 50 MB total, including message and attachment(s). Through webmail: 10 MB total, including message ... Applies To: (gs)

Creating a catch-all email account Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction The following guide will show you how to create a catch-all on the (gs) Grid-Service. It is important to note that adding a catc ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro, (gs)

How to view email headers Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction This is a simple resource on how to read the full email headers, also known as long headers or internet headers, from an email message in various email clients. Headers include such details ... Applies To: All Service Types

Sending or viewing emails using telnet Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction When troubleshooting email issues, it may be useful to read or send emails from your server directly using the telnet application. This guide shows some basic steps to send an email from you ... Applies To: All Service Types

Increasing qmail sending limits Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root, vi knowledge (mt) Media Temple only supports the basic operation and up-time of our (dv) & (dpv) Dedicated-Virtual Servers. Please consult our Scope of Support for further details. Customers should pro ... Applies To: All (dv)

How do I create email accounts on my (gs) Grid-service? TIP: This page has moved. Please see: Creating a POP/IMAP email account. Applies To: (gs)

How do I create email accounts on my (dv) Dedicated-Virtual Server? TIP: This page has moved. Please see: Creating a POP/IMAP email account. Applies To: (dv) Nitro, All (dv)

(gs) Install an alternate webmail application Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview The (gs) Grid-Service provides several webmail applications. By default, this can be reached by simply navigating to http://webmail.example.com/. There are many other options available for a w ... Applies To: (gs)

Understanding an email header Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction This guide is provided to learn how to read and understand an email header. To understand an email header, we need to analyze the life of the email. Most of the time, it appears that email i ... Applies To: All Service Types

Outgoing Email Limitations Service Type: (gs) Grid-Service Difficulty: Easy Time Needed: 10 Tools Required: Email address Limits The following two limits both apply to the number of emails sent from your (gs) Grid-Service: 50 emails per minute 500 emails an hour You could send up to 50 emails per minute for 10 ... Applies To: (gs)

Troubleshooting SMTP problems Applies to: (gs) Grid-Service Difficulty: Medium Time: 25 Tools needed: email client Applies to: (dv) Dedicated-Virtual Server Difficulty: Medium Time: 25 Tools needed: email client Overview This article covers several common SMTP (outgoing email) errors and possible solutions. Feel f ... Applies To: All Service Types

Enabling / Disabling local mail for (dv) & (dpv) Dedicated-Virtual Servers. TIP: This page has moved. Please see: How to enable or disable local mail for your server? for more information. Applies To: (dv) 3.0, (dv) 3.5

Add an email user for (dv) 4.0 TIP: This page has moved. Please see: Creating a POP/IMAP email account. Applies To: (dv) 4.0

HOWTO: Set the default email account on the iPhone TIP: This page has moved. Please see: HOWTO: Set up email on the iPhone or the iPod Touch. Applies To: All Service Types

(dv) 3.x Proper usage of email login credentials in an external email application TIP: This page has moved. Please see: Using Email: Email information. Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

(gs) Create an email catch-all TIP: This page has moved. Please see: Creating a catch-all email account. Applies To: (gs)

(gs) HOWTO: Create folders in Roundcube Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, web browser Overview Roundcube is a web-based IMAP email client written in the PHP programming language. In order for Roundcube to work properly, you may need to create a Trash folder. You may want to creat ... Applies To: (gs)

How do I set up spam filtering for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Clear email queues using qmHandle TIP: This page has moved. Please see: (dv):Clear email queues with qmHandle. Applies To: All (dv)

Error deleting messages from the folder Inbox in Horde webmail Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Symptom You are no longer able to delete a message from the Inbox folder in Horde webmail. You receive the following error message: Horde webmail error: 'There was an error deleting messages from the folder & ... Applies To: All (dv)

Common issues with Apple Mail Applies to: (gs), All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None FAQs Q: What's the best way to assure my emails in Mail are backed up? A: Mac OS X comes with a feature called Time Machine which will maintain backups of your entire machine including emails in Mail wh ... Applies To: (gs), All (dv)

Disabling RBL spam protection Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview RBL, short for Realtime Blackhole List, is a list of IP addresses whose owners ref ... Applies To: (dv) 3.5, (dv) 4.0

Creating an autoresponder Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5, (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0, (dv) Nitro, (gs)

Viewing qmail logs Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Overview This guide will help beginners on the (dv) Dedicated-Virtual find and view their qmail log files. Instructions In order to see the mail log files, you should be logged into SSH as root. Th ... Applies To: All (dv)

(dv) Hotmail and Yahoo mail spam flagging issue Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Symptom: An increase in emails from (dv) servers being flagged as spam by hotmail, yahoo and other major mail service providers. It seems that they are starting to perform PTR r ... Applies To: All (dv)

(gs) HOWTO: Import your Address Book to WebMail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Did you know you can import your address book in CSV format to your @mail webmail application? Instructions First thing you will need to do is export your address book in CSV format. Consult your email progr ... Applies To: (gs)

(dv) HOWTO: Raise Courier-IMAP Connections Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview By default, Plesk and the Courier-IMAP email server drastically limit the number of inbound connections to prevent users from opening up too many concurrent sessions. Unfortunat ... Applies To: All (dv)

Creating an email alias/forwarder Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article explains how to create email aliases an ... Applies To: (dv) 3.5, (gs)

I attempted to send an email and it was rejected. The message was "Possible email abuse detected." Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Your message may have had characteristics matching those of a typical spam message. As per our Acceptable Usage Policy, our systems were not able to allow your message to be sent because it was determined to ... Applies To: (gs)

Exporting your address book (contacts) from Atmail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following guide will show you how to export your contacts from the Atmail webmail client. Instructions WARNING: In order to export your contacts, you must log into the Advanced Mozilla or Advanced IE6+ ve ... Applies To: (gs)

Importing your address book (contacts) into Roundcube Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction Roundcube offers the ability to import your Address Book contacts. First you will need to export your contacts as a vCard from your current address book application. TIP: Here are some useful guides to ex ... Applies To: (gs)

Getting started with Roundcube webmail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction (mt) Media Temple offers Roundcube as one of our webmail choices on the (gs) Grid-Service. Roundcube is a web interface that can access your email through a web browser. It has all the functionality you ... Applies To: (gs)

Setting up email for BlackBerry Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: BlackBerry device Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: BlackBerry device Introduction This article is provided as a courtesy to our customers to help you configure your BlackBerry to wo ... Applies To: (gs), All Service Types

Troubleshooting common issues with email Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Getting started Email covers a broad category of services. Some errors are easy to diagnose, and others require a bit of investigation. T ... Applies To: (gs), All (dv)