Support / KnowledgeBase

How can I see my server's resource usage statistics? Applies to: (dv) 4.5 Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access, AccountCenter access Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access, AccountCenter access Applies to: (dv) 3.5 Difficulty: Medium Time Ne ... Applies To: (dv) 3.5, (dv) 4.0, (dv) 4.5

Troubleshooting (dv) Memory Issues Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access READ ME FIRST Please keep in mind that the (dv) Dedicated-Virtual server is a self-manag ... Applies To: (dv) 4.0, (dv) 4.5

Using Webmail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: Email account Introduction Your (gs) Grid-Service ... Applies To: (dv) 3.0, (dv) 3.5, (gs)

Tips on migrating to a (dv) 4.5 from an older (dv) Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools Required: None Migration instructions and tips We recommend reading this ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

Backup Options Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Power Panel login credent ... Applies To: (ve), All (dv)

How do I assign an IP address in Plesk? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Move a domain from one IP address on your (dv) Dedicated-Virtual Server to a new I ... Applies To: (dv) 3.5, (dv) 4.0

Adding a domain in Plesk Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This guide will show you how to add a domain for your (dv) Dedicated-Virtual Serv ... Applies To: (dv) 3.5, (dv) 4.0

Using the Plesk Migration Manager Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 90+ Tools Required: SSH, root Introduction This article walks you through using Plesk's built-in Migration Manager, so you can easily migrate your websites from one (dv) Dedicated-Virtual Server to another. You may also be able to us ... Applies To: (dv) 3.5, (dv) 4.0

How do I enable an alternate SMTP port? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, root access, SSH, vi kn ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

"Disk Quota Exceeded" errors in emails Applies to: (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview This error occurs when you have a disk quota for an account exceeded or one of your email users no l ... Applies To: (dv) 3.5, (dv) 4.0

How do I change the time zone on my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access or SSH / FTP access Applies to: (dv) 4.0 Difficulty: Medium Time: 10 Tools needed: SSH or Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time: 10 Tools needed: SSH or Plesk administr ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

What is a "Client" in Plesk? Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: (dv) 3.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview The Client feature in Plesk allows you to create one or more Plesk user accounts with access to speci ... Applies To: (dv) 3.0, (dv) 3.5

Getting started guide for Plesk Customer & Business Manager Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 60 Tools Required: Plesk Customer & Business Manager installed Overview This article assumes that you have already performed the steps outlined in this article: Installation and Usage of Plesk Billing Bundle. READ ME FIRST Please ... Applies To: (dv) 4.0

Installation and Usage of Plesk Billing Bundle Applies to: (dv) 4.0 Difficulty: Hard Time Needed: 30 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 30 Tools Required: SSH, root access, vi knowledge Overview This article explains how to install the Plesk Customer & Business M ... Applies To: (dv) 3.5, (dv) 4.0

Migrating your websites to the (dv) Dedicated-Virtual Server Applies to: All (dv) Difficulty: Medium Time Needed: 60 Tools Required: SSH, FTP client, DNS Control Overview Whether you have a site with just static html pages or a dynamic database-driven one, this migration guide will help you get started with your new (dv) Dedicated-Virtual Server. ... Applies To: All (dv)

Managing a MySQL database with phpMyAdmin Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: AccountCenter access, database user login Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access, database user login Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Too ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How can I reboot my server? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Parallels Power Panel access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Virtuozzo Power Panel access Applies to: (ve) Difficulty: Easy Time Needed ... Applies To: (ve), All (dv)

How do I enable a Plesk add-on? Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview "Add-On" features for Plesk can be purchased from Parallels. There are many feat ... Applies To: (dv) 3.5, (dv) 4.0

Remove a domain in Plesk Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 3 Tools Required: Plesk administrator access Overview This article will assist you to remove a domain in Plesk for your (dv) Dedicated-Virtual Server 4.0. Instructions Log into the Plesk Control Panel for your domain. See Figure 1: Ti ... Applies To: (dv) 4.0

Making it Better: Install Plesk Health Monitor (PHM) Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 30 minutes Tools Required: SSH, root access (dv) 4.0 - Making it Better This article is part of the (dv) Dedicated-Virtual Server - Making it Better series, which details advanced enhancements and customizations to your (dv) Dedicated-V ... Applies To: (dv) 4.0

Managing your disk usage Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, AccountCenter access Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Introduction ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I upgrade Plesk? Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Overview Prior to June 26, 2012, (dv) Dedicated-Virtual 4.0 Servers were provisioned with Plesk 10.4. Since the product release, Plesk has released a new version upgrade. Currently, this s ... Applies To: (dv) 4.0

Backing up your server using the Snapshot Backup tool Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Req ... Applies To: (dv) 3.5, (dv) 4.0, (ve)

Creating additional FTP/SFTP users Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access or root access, SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Require ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Finding Plesk domains exceeding disk quota Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Overview This article will show you which domains on your (dv) Dedicated-Virtual Server have exceeded their quotas as defined in Plesk. NOTE: For other handy tips like this one, you should visit ple ... Applies To: All (dv)

How can I make the Key Update Deferral emails stop? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root or sudo access, vi knowledge or email client Overview Parallels Plesk Panel daily maintenance script establishes a connection with the Parallels Licensing server and initiates periodic license update procedu ... Applies To: (dv) 4.0

(dv) Creating a subdomain in Plesk Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview In the Domain Name System (DNS) hierarchy, a subdomain is a domain that is part o ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

Where do I download the Plesk Mobile Manager? Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 10 Tools Required: Plesk administrator access or Internet access Overview Parallels Plesk Panel Mobile Manager is a premium version of Parallels Plesk Panel Mobile Monitor which gives administrators access to the most important inform ... Applies To: (dv) 4.0

How do I view the mail queue in Plesk? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview If you cannot send e-mail through your mail server, this can mean that your mail ... Applies To: (dv) 3.5, (dv) 4.0

(dv) Plesk shared and exclusive IPs Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Plesk allows IP addresses to be either shared or exclusive. This determines wheth ... Applies To: (dv) 3.5, (dv) 4.0

How do I keep Plesk up to date? Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Overview You can keep Plesk updated automatically. This article will walk you through the easy steps. If you are running a version older than 11, please see How do I upgrade Plesk? for ins ... Applies To: (dv) 4.0

Customize your Plesk subscription Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Subscription is an instance of service plan assigned to a customer. To provide a particular customer with services and resources offered with a service plan, you subscribe the custo ... Applies To: (dv) 4.0

How do I add a reseller in Plesk? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview The Reseller allows you to resell your (dv) Dedicated-Virtual Server's physical resources, such as disk space and RAM, and then give your purchaser access to the Server Administ ... Applies To: (dv) 4.0

Plesk users explained Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Plesk 11 incorporates a few different kinds of users. Some are specific to the Plesk control panel suite, while others are used on web servers everywhere. Understanding the kinds of ... Applies To: (dv) 4.0

Control Panel user Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Plesk allows you to create many kinds of Control Panel users. These users can log into the Plesk Control Panel and gain access to a customized set of features for web administration ... Applies To: (dv) 4.0

Which version of Plesk do I have? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator acc ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

How can I change my Plesk admin password? Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access or SSH, vi knowledge Overview Parallels Plesk Panel allows a server administrator to set up new websites, reseller accounts, e-mail accounts, and DNS entries through a web-based interface. The adm ... Applies To: All (dv)

Enable Mailman in Plesk Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview The following steps will show you how to enable Mailman on the (dv) Dedicated-Vir ... Applies To: (dv) 3.0, (dv) 3.5

Rejecting all email for nonexistent users Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This ar ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Where do I change the server default page? Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview This article provides the path if you would like to change the defaul ... Applies To: (dv) 3.5

Restarting services in Plesk Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, SSH, root or sudo access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, SSH, root or sudo access Overview You may need to restart one o ... Applies To: (dv) 3.5, (dv) 4.0

Enable SSH Terminal for FTP user within Plesk Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview The following will show you how to enable the SSH Terminal for any domain in Ples ... Applies To: (dv) 3.5, (dv) 4.0

Securing your (dv) Server Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.x Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Before you start This article has the following dependencies: Please be cauti ... Applies To: All (dv)

How do I enable or disable named on my server? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access Overview BIND is by far the most widely used DNS software on the Internet and is fully compliant wit ... Applies To: (dv) 3.5, (dv) 4.0, (dv) Nitro

(dv) Configuring log rotation Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview All connections to the Web server and requests for files that were not found on t ... Applies To: (dv) 3.5, (dv) 4.0, (dv) Nitro

Where are the access_log and error_log files for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I restore my server using a Snapshot Backup? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk adminstrator or root access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk adminstrator or root access Applies to: (ve) Difficulty: Easy Time Needed ... Applies To: (dv) 3.5, (dv) 4.0, (ve)

How do I enable or disable local mail for my domain? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How can I change my email password? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Using Application Vault Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview The Application Vault is a completely customizable repository of site application ... Applies To: (dv) 3.5, (dv) 4.0

Managing your files with File Manager Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I create a database? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (gs), All (dv)

How do I create a mailing list in Plesk? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview A mailing list is a group e-mail address with a number of subscribed users. Maili ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

Creating a catch-all email account Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro, (gs)

Three Plesk panels Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Overview Your (dv) Dedicated-Virtual Server 4.0 comes with Plesk 11 and access to three different Plesk control panels. Each panel is used for specific purposes. Control Panel - The Plesk Control Panel lets you ... Applies To: (dv) 4.0

(dv) How do I enable FastCGI? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, Plesk administrator access Overview This article will explain how to configure a domain on your ( ... Applies To: (dv) 3.5, (dv) 4.0

How can I change my Plesk interface? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Depending on how you would like to use your (dv), Plesk Panel provides two different views you can choose from to manage your domain(s). For more information on the interface vi ... Applies To: (dv) 4.0

Creating a POP/IMAP email account Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Create your webspace or subscription Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 15 Tools Required: Plesk administrator access Overview The Plesk 11 Control Panel uses webspaces and subscriptions to manage access to your domains and various control panel features. Webspace Webspace is an isolated piece of hosting r ... Applies To: (dv) 4.0

Plesk first-time setup Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk administrator access Overview Plesk is the control panel for your (dv) Dedicated-Virtual Server 4.0. When you newly provision or revert your (dv) to default, you will need to set Plesk up b ... Applies To: (dv) 4.0

Create a MySQL database for (dv) 4.0 TIP: This page has moved. Please see: How do I create a database? Applies To: (dv) 4.0

Add an email user for (dv) 4.0 TIP: This page has moved. Please see: Creating a POP/IMAP email account. Applies To: (dv) 4.0

Troubleshooting Plesk access error Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Overview "Access for administrator from address xx.xx.xx.xx is restricted in accordance with IP Access restriction policy currently applied." This message means that Plesk IP access policy ... Applies To: All (dv)

Managing your email user in Plesk Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Introduction Every (dv) Dedicated-Virtual Server with Plesk installed will allow email users to login to control their individual email accounts. Users will have a central place to edit various settings for their ... Applies To: (dv) 3.5

Installing Plesk Language Packs Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, Plesk administrator access Overview Your (dv) Dedicated-Virtual Server includes a license that su ... Applies To: (dv) 3.5, (dv) 4.0

Plesk Error: "The domain is still suspended for the following reason: Domain is expired" Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Overview If your website is offline you might be receiving the following message by email: "Error: The domain is still suspended for the following reason: Domain is expired" This occurs because the doma ... Applies To: (dv) 3.5

(dv) HOWTO: Retrieve keys Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Whenever you upgrade or downgrade your Plesk domain license for your (dv) Dedicat ... Applies To: (dv) 3.5, (dv) 4.0

How do I purchase a Snapshot Backup? Applies to: All (dv), (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The Snapshot Backup preserves the entire state of your server, from the core configuration files down to the emails. Recommended use: Preserve a working version of your serv ... Applies To: (ve), All (dv)

Installing Dr. Web Antivirus TIP: This page has moved. Please see: Plesk 8 (dv) 3.x - Using Dr. Web AntiVirus. Applies To: (dv) 3.0, (dv) 3.5

Plesk 8 (dv) 3.x - Changing a customer's Plesk control panel passwords Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: None Video Tutorial Series End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Info ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Plesk 8 (dv) 3.x - Suspending a hosting account End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Information. Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

(dv) Backing up and restoring your files TIP: This page has moved. Please see: Backup Options. Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Plesk 8 (dv) 3.x - Creating a domain user End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Information. Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Plesk 8 (dv) 3.x - Deleting a hosting account End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Information. Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Remove MailMan from Plesk Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root or sudo access Overview Mailman is a web-based email distribution list manager. With an email distribution list, you can send an email message to a single address and have it automatically distributed to a ... Applies To: (dv) 3.5

Plesk 8 (dv) 3.x - Using SpamAssassin TIP: This page has moved. Please see: How do I set up spam filtering for my server? Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Plesk 8 (dv) 3.x Video Tutorials Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview The following suite of articles are suggested viewing for our (dv) 3.x product line. End of Life Warning This service has a pending End of Life. Please move to a current service as ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Plesk 8 (dv) 3.x - Creating a web user End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Information. Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Plesk 8 (dv) 3.x - Using Crontab TIP: This page has moved. Please see: Using Cron. Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Plesk 8 (dv) 3.x - Password protecting a directory TIP: This page has moved. Please see: Password protecting directories. Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Installing New Applications Using APS TIP: This page has moved. Please see: Using Application Vault. Applies To: (dv) 3.5

Plesk 8 (dv) 3.x - Creating a custom button Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: None Video Tutorial Series End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Info ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Plesk 8 (dv) 3.x - Editing your company profile & password Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: None Video Tutorial Series End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Info ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Plesk 8 (dv) 3.x - Changing the skeleton file Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: None Video Tutorial Series End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Info ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Plesk 8 (dv) 3.x - Adding your logo to the control panel & changing skins Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: None Video Tutorial Series End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Info ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Plesk 8 (dv) 3.x - Generating a hosting account report Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: None Video Tutorial Series End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Info ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro, All Service Types

Plesk 8 (dv) 3.x - Creating a domain pointer Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: None Video Tutorial Series End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Info ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Plesk 8 (dv) 3.x - Modifying a hosting account Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: None Video Tutorial Series End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Info ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Plesk 8 (dv) 3.x - Creating a new hosting account Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: None Video Tutorial Series End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Info ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Plesk 8 (dv) 3.x - Creating templates (hosting plans) Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: None Video Tutorial Series End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Info ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Plesk 8 (dv) 3.x - Customizing your desktop Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: None Video Tutorial Series End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Info ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Plesk 8 (dv) 3.x - Changing your control panel skin Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: None Video Tutorial Series End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Info ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Viewing domains with PHP enabled Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview There isn't a way in Plesk to see which domains have PHP enabled without individually checking them one by one. One easy alternative to find out which domains have PHP enabl ... Applies To: (dv) 3.5

Managing files owned by the 'apache' user Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, vi knowledge or Plesk adminstrator access Overview Frequently, PHP scripts create files and directories that are owned by the user apache. These files cannot be deleted by the administrative user. READ ME FIRST ... Applies To: All (dv)

Site Preview Issues in Plesk Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, SSH, vi knowledge Overview Plesk features a Site Preview option that allows you to view your website even if DNS for your domain hasn't updated. End of Life Warning This service has a p ... Applies To: (dv) 3.5

Plesk 8 (dv) 3.x - Creating an email alias TIP: This page has moved. Please see: Creating an email alias/forwarder. Applies To: (dv) 3.0, (dv) 3.5

How do I create email accounts on my (dv) Dedicated-Virtual Server? TIP: This page has moved. Please see: Creating a POP/IMAP email account. Applies To: (dv) Nitro, All (dv)

Using Awstats on your (dv) Dedicated-Virtual Server TIP: This page has moved. Please see: How do I view my web statistics? Applies To: All (dv)

How do I block certain email addresses from sending mail to my server? TIP: This page has moved. Please see: How can I block specific incoming emails? Applies To: (dv) 4.0

Whitelisting or blacklisting an email user TIP: This page has moved. Please see: How can I block specific incoming emails? Applies To: (dv) 3.0, (dv) 3.5

How many email addresses can I add to my whitelist and blocklists? Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Overview By default, Plesk allows you to have 100 email addresses listed in your whitelist and blacklists ... Applies To: (dv) 3.5, (dv) 4.0

Port list for Plesk services Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Which ports need to be opened for all Plesk services to work with a firewall? Generally, it depends on which services are running on the server. All the default ports which can be used by Plesk/services ... Applies To: All (dv)

Reset Plesk lockout from login failures Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access Overview The Plesk Control Panel includes a security feature that automatically locks users from logging in incorrectly multiple times within a specified time frame. By default, this is set to 3 login ... Applies To: All (dv)

Add SpamAssassin filtering for all Plesk users TIP: This page has moved. Please see: How do I set up spam filtering for my server? Applies To: All (dv)

How do I change default language for AWStats? TIP: This page has moved. Please see: (dv):Change AWStats default language. Applies To: All (dv)

Can I manually extract files from backups created by Plesk? Applies to: All (dv) Difficulty: Hard Time Needed: 30 Tools Required: Plesk Backup, Mac, Stuffit Overview The backup file generated by the Plesk Backup utility is a multi-part mime-encoded file. In other words, it is not a simple archive file that can be "unzipped" to access i ... Applies To: All (dv)

How do I reset an IP to show the default Plesk page? Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access, vi knowledge Overview Once you have set a domain to be the default domain for a specific IP address in Plesk, you will not be able to deselect that particular domain. At this point, you onl ... Applies To: All (dv)

Removing a default domain from one of your IP addresses in Plesk Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access Overview Once you have set a domain to be the default domain for a specific IP address in Plesk, you will not be able to deselect that particular domain. At this point, you only have the option of s ... Applies To: (dv) 3.0, (dv) 3.5

What can I do if I am unable to start the qmail service in Plesk? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The service qmail is a mail transfer agent (MTA) that runs on your (dv) Dedicated-Virtual Server. Requirements Before you start, this article has the following dependencies: ... Applies To: All (dv)

Use www prefix with subdomain Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 10 Tools Required: root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 10 Tools Required: root access, vi knowledge Applies to: (dv) 3.0 Difficulty: Medium Time Needed: 10 Tools Required: root access, vi kno ... Applies To: (dv) 2.0, (dv) 3.0, (dv) 3.5, (dv) 4.0

Enable user management of spam filtering for Plesk TIP: This page has moved. Please see: How do I set up spam filtering for my server? Applies To: (dv) 3.5, (dv) 4.0

Adding a subdomain in Plesk TIP: This page has moved. Please see: (dv) Creating a subdomain in Plesk. Applies To: All (dv)

How do I create a mailing list in Plesk? TIP: This page has moved. Please see: How do I create a mailing list in Plesk? Applies To: (dv) 3.5, (dv) 4.0

Creating a wildcard SSL certificate in Plesk Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Since version 8.0.1, Plesk allows you to create and use certificates for wildcard domain names, e.g. *.mt-example.com. Instructions A wildcard certificate can be created the same w ... Applies To: All (dv)

Troubleshooting "Plesk is misconfigured" error Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This article is for users who find the following message "Service is not available now, probably your Plesk is misconfigured." when logging into Plesk. Most likely, this m ... Applies To: All (dv)

What is the difference between domain disk space and hard disk quota? Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview This articles covers basic information on the different quotas in Plesk and what each quota setting means. Quotas can be useful to limit your domains use of disk space on the server thus preventing one d ... Applies To: All (dv)

14 Character password limit in Plesk Control Panel Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview This is a known and documented issue with Plesk, as explained in their article. They have an arbitrary 14-character limit in the actual html field for password creation. If you had previously used our to ... Applies To: All (dv)

Changing the Plesk Administrator email address Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview In the Plesk Control Panel, you can set your email address for the Plesk Administrator. This address is used for all system-related messages. The address is also stored in the following files on your ser ... Applies To: All (dv)

Plesk error: "gzip: stdout: Broken pipe" when attempting to backup domains Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Symptom Full error during the backup is: 23:19:25 INFO Executing bundle producer: /bin/tar -C '/var/www/vhosts/domain.tld/statistics/webstat' -f - -c . 23:19:25 INFO Executing bundle producer: /bin/tar -C ... Applies To: All (dv)

Does Plesk support international characters in domain names? Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Since 'Plesk 7 Reloaded', the Plesk Control Panel includes complete support for the International Domain Naming conventions and their characters. UTF8 character support is integrated as part of t ... Applies To: All (dv)

Can I browse all of my server files from Plesk? TIP: This page has moved. Please see: Managing your files with File Manager. Applies To: All (dv)

Using root login with Plesk Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: root Overview If you have enabled root access you can login to your Plesk Control Panel using the username root and the password you created. This will give you complete access to Plesk, and the File Manager within Vi ... Applies To: All (dv)

Creating and installing a free self-signed SSL Certificate Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview If you do not want to purchase an SSL certificate for your domain, but still wish to secure your site, you can create a self-signed certificate and install it on your web server. Al ... Applies To: (dv) 3.0, (dv) 3.5

Adding SSL Encryption to your mail server TIP: This page has moved. Please see: How can I change default certificates for SMTP, IMAP, and POP3 over SSL? Applies To: All (dv)

Limit the number of recipients in a mail message in Plesk Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH Overview Since Plesk 8.4 version, it is possible to limit maximum number of recipients for an email message. Requirements Before you start, this article has the following dependencies: You must have SSH access s ... Applies To: All (dv)

Plesk Error: "Failed to open sendmail [/var/qmail/bin/sendmail] for execution". Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Symptoms I am trying to send a message from Webmail but the following error appears: Failed to open sendmail [/var/qmail/bin/sendmail] for execution. The same error is also seen in the log f ... Applies To: All (dv)

Changing SpamAssassin to check emails larger than 250KB Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root or sudo access, vi knowledge Overview By default, SpamAssassin will not check emails larger than 250 KB. This parameter is set to prevent SpamAssassin from generating a large load on the server. Requireme ... Applies To: All (dv)

When does SpamAssassin begin to use the spam filter database for filtering mails? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Introduction According to the Spamassassin documentation, the Bayes system is not activated until a certain number of ham (non-spam) and spam has been learned. The default is 200 of ea ... Applies To: All (dv)

How do I set the default site for an IP address? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview You can select and change which of your domains your IP address points to by maki ... Applies To: (dv) 3.5, (dv) 4.0

Plesk 8 (dv) 3.x - Monitoring site resources & statistics Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: None Video Tutorial Series End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Info ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Plesk 8 (dv) 3.x - Changing your passwords Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access For (dv) 3.x servers End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtua ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Modify the number of SpamAssassin processes Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access or SSH, root or sudo access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access or SSH, root or sudo access, vi knowledge Ov ... Applies To: All (dv)

Plesk 8 (dv) 3.x - Using Dr. Web AntiVirus Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview You may want to consider installing ClamAV as a free alternative antivirus application, available from http://clamav.com/. Please note that clamav is a command-line only tool that c ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Plesk 8 (dv) 3.x - Managing your DNS zones End of Life Warning This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Information. Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

How do I purchase a Plesk unlimited domains license? Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Our (dv) Dedicated-Virtual Server comes with a 100 domain Plesk license. The Plesk unlimited domains license is available at $15 per month. Instructions Submit a support request You may ... Applies To: (dv) 4.0

Using Webalizer on your (dv) Dedicated-Virtual Server TIP: This page has moved. Please see: How do I view my web statistics? Applies To: (dv) 3.5

Website Statistics on the (dv) Dedicated-Virtual Server TIP: This page has moved. Please see: How do I view my web statistics? Applies To: All (dv)

Plesk 8 (dv) 3.x - Creating a mail forwarder (redirect) TIP: This page has moved. Please see: Creating an email alias/forwarder. Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro

Removing News Feed from Horde TIP: This article has moved. Please see: (dv):Disable Horde news feed. Applies To: All (dv)

Plesk 8 (dv) 3.x - Using SSH Terminal Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: None Video Tutorial Series Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro