Support / KnowledgeBase

Working with a hacked or compromised server Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SFTP Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SFTP NOTE: Remember that it is your responsibility to maintain the security of any scripts or applications you choose to install and use on y ... Applies To: (gs), All (dv)

Security Resources Applies to: All Service Types Difficulty: Hard Time Needed: 30 Tools Required: None Overview This is a new hub for security resources. We'll include anything that we believe our customers might find valuable. You'll see some content created by us, and we'll also link to handy third-party ... Applies To: (dv) 4.0, (gs), All Service Types

Securing your (dv) Server Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.x Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Before you start This article has the following dependencies: Please be cauti ... Applies To: All (dv)

How do I restore my data from an (mt) backup? Applies to: (gs) Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, FTP Applies to: All (dv) Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, root or sudo access, FTP Applies to: All (ve) Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, root or s ... Applies To: (gs), (ve), All (dv)

Backup Options Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Power Panel login credent ... Applies To: (ve), All (dv)

How do I request a backup? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Our syste ... Applies To: (gs), (ve), All (dv)

Recover from a site hack or compromise Applies to: All Service Types Difficulty: Hard Time Needed: 60 Tools Required: SSH, SFTP READ ME FIRST This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media Temple. Please take ... Applies To: All Service Types

How can I determine if my (dv) has been compromised? Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access READ ME FIRST This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media Temple. Please take ... Applies To: All (dv)

How to uncover malicious code/malware files Applies to: Difficulty: Hard Time: 1 hour Tools needed: SSH Overview An unfortunate side-effect of being online is the fact that you are continually being probed for weaknesses by ne'er do wells. Be it your computer, your internet provider, or your website, someone is almost always trying ... Applies To: All Service Types

HOWTO: Change or update various account passwords Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk adminsitrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCent ... Applies To: (gs), All (dv)

Strong Password Guidelines Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Creating and using strong passwords is an important par ... Applies To: All Service Types

How do I restore my server using a Snapshot Backup? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk adminstrator or root access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk adminstrator or root access Applies to: (ve) Difficulty: Easy Time Needed ... Applies To: (dv) 3.5, (dv) 4.0, (ve)

Increase PHP security with PHPSecInfo Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: FTP client Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client Overview PHPSecInfo provides the security equivalent of the phpinfo() function. It is not a replacement for secure development ... Applies To: (gs), All (dv)

Prevent hotlinking with a .htaccess file Applies to: (gs) Difficulty: Medium Time Needed: 15 Tools Required: FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview Hotlinking refers to linking directly to non-html objects on other servers, s ... Applies To: (gs), All (dv)

Vulnerability Scanning & Backported Security Fixes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Virtually all network-based security auditing services (Hacker Safe, Control Scan, etc.) and some vulnerability scanning tools work by detecting the version numbers of the software being run on ... Applies To: All Service Types

Block a specific IP address from accessing your website Applies to: (gs) Difficulty: Medium Time Needed: 15 Tools Required: FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview If you have annoying visitors, site scrapers, or spammers, you may find it us ... Applies To: (gs), All (dv)

(ve) Server Repair & Diagnostics tools Applies to: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This guide provides instructions on using the Repair and Diagnostics tools. Parallels Power Panel The Parallels Power Panel is where you can go to quickly access simple monitoring too ... Applies To: (ve)