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CloudTech Always-On Applies to: All DV Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview CloudTech Always-On is monthly, subscription-based premium support offering. It provides specialized assistance for the DV and DV product line. CloudTech helps clients of all sizes and techni ... Applies To: (dv) 4.0, CloudTech, DV

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CloudTech On-Demand Applies to: Grid Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview CloudTech On-Demand is an à la carte premium support offering. It provides specialized assistance fo ... Applies To: All DV, CloudTech, DV, Grid

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System Paths and log file locations Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following is a list of paths to commonly used directories ... Applies To: (dv) 4.0, DV, Grid

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Understanding the GPU tool Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A GPU (Grid Performance Unit) is equal to: 1000 GPUs is equivalent to running a continuous 10% load on one processor for the month. You can use up to 2.78 GPU's per hour and not go over the ... Applies To: Grid

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Retrieve Plesk License Keys Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Whenever you upgrade or downgrade your Plesk domain license for your DV server or DV, you will need to Retrieve Keys to apply the license. The DV 4.0 and DV both come with a 100-domai ... Applies To: (dv) 4.0, DV

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Where are the access_log and error_log files for my server? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Y ... Applies To: (dv) 4.0, DV, Grid

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Backup Options Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: FTP, SSH, or CloudTech Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: DV Developer Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access A ... Applies To: (dv) 4.0, (ve), CloudTech, DV, DV Developer, Grid

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Is mod_gzip installed on the Grid? Applies to: Grid Difficulty: Medium Time Needed: 10 Tools Required: FTP, plain text editor or SSH access, vi knowledge Overview Since the Grid runs the newer Apache 2, mod_gzip has been replaced by the more flexible and configurable mod_deflate. Essentially, this means that if you are ... Applies To: Grid

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How do I set the path for open_basedir? Applies to: Grid Difficulty: Medium Time Needed: 10 Tools Required: Plain text editor, FTP client or AccountCenter access Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: Plesk Applies to: DV 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi know ... Applies To: (dv) 4.0, DV, Grid

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Making it Better: Basic Apache performance tuning (httpd) Applies to: All DV Difficulty: Hard Time Needed: 60 Tools Required: None DV - Making it Better This article is part of the DV - Making it Better series, which details advanced enhancements and customizations to your DV server. This article is provided as a courtesy. Installing, configu ... Applies To: (dv) 4.0, All DV, DV

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(mt) Software Versions Applies to: Grid Difficulty: n/a Time Needed: n/a Tools Required: n/a Applies to: (dv) 4.0 Difficulty: n/a Time Needed: n/a Tools Required: n/a Applies to: DV Difficulty: n/a Time Needed: n/a Tools Required: n/a Applies to: DV Developer Difficulty: n/a Time Needed: n/a Tools Required: n ... Applies To: (dv) 4.0, DV, DV Developer, Grid

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How do I purchase a Snapshot Backup? Applies to: All DV, (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The Snapshot Backup preserves the entire state of your server, from the core configuration files down to the emails. Recommended use: Preserve a working version of your serve ... Applies To: (ve), All DV

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How do I view my web statistics? Applies to: DV, (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview The DV has a program that tracks your statistics. You may view these statistics within Plesk. Instructions Built-in statistics for the DV If you have several subscriptions associated ... Applies To: (dv) 4.0, DV

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Setting up private nameservers Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Overview This article explains how to use your DV server as an authoritative nameserver using o ... Applies To: (dv) 4.0, DV

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How do I enable root access to my DV? Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview "Root" is the superuser of your server, with wide-reaching access privileges. In some rare cases, enabling root access may be required when configuring your server. Root access is not enabl ... Applies To: All DV

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How do I enable the server-status page on my server? Applies to: All DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The status module allows a server administrator to find out how well their server is performing. An HTML page is presented that gives the current server statistics in an easily ... Applies To: All DV

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DV HOWTO: Misc. performance tuning Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview This article will provide further ways to optimize your DV. The objective of this article is to make configuration changes that will allow your DV server to run with less memory / ... Applies To: All DV

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Troubleshooting DV Memory Issues Applies to: DV 4.0 Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access Applies to: DV Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access READ ME FIRST Please keep in mind that the DV product is a self-administered hosting solution. ... Applies To: (dv) 4.0, DV

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How can I raise Courier-IMAP connections for my server? Applies to: All DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview By default, Plesk and the Courier-IMAP email server drastically limit the number of inbound connections to prevent users from opening up too many concurrent sessions. Unfortunat ... Applies To: All DV

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How do I enable or disable named on my server? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview BIND is by far the most widely used DNS software on the Internet and is fully compliant wi ... Applies To: (dv) 4.0, All DV, DV, DV Dedicated, DV Developer

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How do I change the time zone on my server? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access or SSH / FTP access Applies to: All DV Difficulty: Medium Time: 10 Tools needed: SSH or Plesk administrator access Overview Follow these instructions to change the time zone on your Grid. Instructi ... Applies To: (dv) 3.5, (dv) 4.0, DV, Grid

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How do I set the default site for an IP address? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview You can select and change which of your domains your IP address points to by making a simp ... Applies To: (dv) 4.0, DV

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Edit PHP Safe Mode on a DV Server Applies to: DV Difficulty: Easy Time: 10 Tools needed: SSH Applies to: DV 4.0 Difficulty: Easy Time: 10 Tools needed: SSH For a discussion of Safe Mode and security, please see PHP Safe Mode, Problems, and Workarounds first. Disable Safe Mode Globally in SSH You can edit your php.ini ... Applies To: All DV

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Making it Better: Basic MySQL performance tuning (MySQLd) Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, phpMyAdmin access Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root, vi knowledge Introduction The following is just one simple way to get started with optimizing your M ... Applies To: (dv) 4.0, All DV, DV, Grid

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DV Developer's Tools Package Listing Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None "Developer Tools" can easily be enabled via the admin section of the AccountCenter. The installation will typically take 10 to 15 minutes. They are required for compiling applications utilizing tools such as make and ... Applies To: All DV

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How can I see my server's resource usage statistics? Applies to: DV Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access, AccountCenter access Applies to: DV 4.0 Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access, AccountCenter access Overview This article shows you the important syste ... Applies To: (dv) 4.0, DV

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Restore a Server using a Snapshot Backup Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator or root access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator or root access Applies to: DV Developer Difficulty: Easy Time Needed ... Applies To: (dv) 4.0, (ve), DV, DV Developer

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Managing your disk usage Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, AccountCenter access Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Introduction This article will show you various ways to monitor your server's disk space. Each hosting p ... Applies To: (dv) 4.0, DV, Grid

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DV Tech Specs - Complete package listing Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Overview Here is the full list of all the packages installed on your DV server. Version numbers are subject to change in the future. For addi ... Applies To: (dv) 4.0, DV

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Where do I download Plesk's mobile Server Manager and Server Monitor? Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: Plesk administrator access or Internet access Applies to: DV 4.0 Difficulty: Medium Time Needed: 10 Tools Required: Plesk administrator access or Internet access Overview Parallels Plesk Panel's mobile Server Manager ... Applies To: (dv) 4.0, DV

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How do I enable CloudFlare? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFlare ... Applies To: (dv) 4.0, (ve), Grid

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Why is my vhost file not being used by Apache? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The most common reason for the Apache webserver not being able to use your vhost f ... Applies To: (dv) 4.0, DV

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Overview: File Permissions Applies to: Most Linux servers Difficulty: Medium to Hard Time Needed: 20 Tools Required: SSH Access READ ME FIRST This article is provided as a courtesy; some of the material covered is outside the scope of support provided by (mt) Media Temple. Please take a moment to review the Statem ... Applies To: All Service Types

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Session save path errors and the vhost.conf Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Session support in PHP is of a way to preserve certain data across subsequent acce ... Applies To: (dv) 4.0, DV

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Configuring Log Rotation Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview All connections to the Web server and requests for files that were not found on the server ... Applies To: (dv) 4.0, DV, DV Dedicated

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How do I increase the MySQL connections for my server? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge Applies to: DV 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge Overview The MySQL SmartPool v.2 for the ... Applies To: (dv) 4.0, DV, Grid

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CloudTech Disk Usage Management Applies to: Grid Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview CloudTech On-Demand is an à la carte premium support offering. It provides specialized assistance for t ... Applies To: (dv) 4.0, All DV, CloudTech, DV, Grid

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CloudTech 1:1 Consultation Applies to: Grid Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview CloudTech On-Demand is an à la carte premium support offering. It provides specialized assistance for t ... Applies To: All DV, Grid

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CloudTech Security Audit Applies to: All DV Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview CloudTech On-Demand is an à la carte premium support offering. It provides specialized assistance for the Grid and DV servers. CloudTech helps clients of all sizes and technical abilities to ... Applies To: All DV

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Back Up Your Server Using the Snapshot Backup Tool Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: DV Developer Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Requi ... Applies To: (dv) 4.0, (ve), DV, DV Developer

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Getting started guide for Plesk Customer & Business Manager Applies to: DV Difficulty: Easy Time Needed: 60 Tools Required: Plesk Customer & Business Manager installed Applies to: DV 4.0 Difficulty: Easy Time Needed: 60 Tools Required: Plesk Customer & Business Manager installed Overview This article assumes that you have already perfo ... Applies To: (dv) 4.0, DV

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Plesk first-time setup Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk administrator access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview Plesk is the control panel for your DV server 4.0. When you newly provision or revert yo ... Applies To: (dv) 4.0, DV

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How do I assign an IP address in Plesk? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This article will walk you through moving a domain on your DVDV server from one IP address ... Applies To: (dv) 4.0, DV

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PCI compliance at (mt) Media Temple Applies to: DV Difficulty: Medium Time Needed: Varies Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Medium Time Needed: Varies Tools Required: Plesk administrator access Applies to: Grid Difficulty: Medium Time Needed: Varies Tools Required: AccountCenter acces ... Applies To: (ve), All DV, Developer Dedicated, DV Dedicated, Grid

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DV Server Repair & Diagnostics tools Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This guide provides instructions on using the Repair and Diagnostics tools. Parallels Power Panel The Parallels Power Panel is where you can go to quickly access simple monitoring tools, ... Applies To: All DV

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How do I enable FastCGI? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview R ... Applies To: (dv) 4.0, Grid

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How do I add a subdomain to CloudFlare? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can easily add a subdomain to your CloudFlare service. This article will show you how! A subdomain is a domain that is a subsection of what is often called a parent domain. For example, ... Applies To: Grid

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Basic troubleshooting & tips for CloudFlare Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFlare ... Applies To: (ve), All DV, Grid

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How do I access my Parallels Power Panel? Applies to: DV server Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: (ve) Server Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview For your (ve) Server, you can monitor resources, stop/start services, configure firewall rules, repair your ... Applies To: (dv) 4.0, (ve)

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How do I reduce my GPU usage? Applies to: Grid Difficulty: Medium Time Needed: 30 Tools Required: AccountCenter access, SSH READ ME FIRST This article is provided as a courtesy. Troubleshooting the functionality and efficiency of web applications is outside the scope of support provided by (mt) Media Temple. Please ta ... Applies To: Grid

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How do I configure bind to start on reboot? Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access Overview Since most of our customers use the (mt) Media Temple nameservers by default, we have disabled named (bind) from starting during the boot sequence. However, if you are running your own private ... Applies To: All DV

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How do I configure AWStats to show the country of site visitors? Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Overview By default, AWStats does not show the source country for visitors viewing a domain. Requirements Before you start, this article has the following dependencies: You must have S ... Applies To: All DV

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Prevent deletion of Webalizer statistics Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Webstats of certain domains are being deleted the beginning of every week. How do I prevent this? This happens when the Incremental directive in Webalizer is not enabled. Requir ... Applies To: All DV

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How do I change the FTP session timeout on a DV server? Applies to: All DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, Root Access Overview This article has been mirrored from the Parallels Knowledge Base as a courtesy to our DV server customers. As they are the authoritative source of the information covered in this topic, we en ... Applies To: All DV

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How do I disable SSH login for the root user? Applies to: All DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview With a good password, you can limit your exposure to a brute force attack. However, it may still be possible. Although technically unsupported by (mt) Media Temple, the followin ... Applies To: All DV

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How do I use the Redirect Domains tool? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The AccountCenter contains a powerful and easy-to-use tool to create redirects for your Grid hosted domains. This simple GUI, graphic user interface, allows you to create a 301 Redirect comma ... Applies To: Grid

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How do I change the SpamAssassin template for messages recognized as spam? Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Overview You can add your own template to /etc/mail/spamassassin/local.cf. There is an example one at /usr/share/spamassassin/10_default_prefs.cf. Requirements Before you start, this article ... Applies To: All DV

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How do I disable the CloudFlare service? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The CloudFlare service can easily be disabled for any domain, at any time, in your AccountCenter. Instructions Log into your AccountCenter. On the Overview page, scroll down to ... Applies To: (dv) 4.0, (ve), Grid