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Using MySQLTuner Applies to: (gs) Difficulty: Medium Time Needed: 60 Tools Required: SSH, MySQL GridContainer Applies to: All (dv) Difficulty: Medium Time Needed: 60 Tools Required: SSH, root Overview MySQLTuner is a script written in Perl that allows you to review a MySQL installation quickly and mak ... Applies To: (gs), All (dv)

Troubleshooting (dv) Memory Issues Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access Applies to: DV Managed Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access READ ME FIRST Please keep in mind that the DV product is a self-administered hosting s ... Applies To: (dv) 4.0, DV Managed

Working with a hacked or compromised server Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SFTP Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SFTP NOTE: Remember that it is your responsibility to maintain the security of any scripts or applications you choose to install and use on y ... Applies To: (gs), All (dv)

(gs) Backing Up Site Content Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: FTP, SSH Overview This list is not meant to be comprehensive, but rather more of an introduction. There are other tools available for your operating system that would work equally well. These can range from both manual ... Applies To: (gs)

Securing your (dv) Server Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.x Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Before you start This article has the following dependencies: Please be cauti ... Applies To: All (dv)

How do I generate a MySQL report? Applies to: (gs) Difficulty: Medium Time Needed: 30 Tools Required: AccountCenter access, MySQL GridContainer Applies to: All (dv) Difficulty: Medium Time Needed: 60 Tools Required: SSH, root or sudo access Overview The following will show you the steps to run a MySQL Report on your M ... Applies To: (gs)

Why is my website slow? Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview This article will help you determine what is causing your website to load slowly and how to fix it. ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I restore my data from an (mt) backup? Applies to: (gs) Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, FTP Applies to: All (dv) Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, root or sudo access, FTP Applies to: All (ve) Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, root or s ... Applies To: (gs), (ve), All (dv)

Making it Better: Basic Apache performance tuning (httpd) Applies to: (dv) 4.0 Difficulty: Hard Time Needed: 60 Tools Required: None Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge (dv ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

How do I clear my browser's cache? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Clearing your web browser's cache can help with viewing recently changed web pages if they are not displaying properly. The following describes how to clear the cache for some of today's popular ... Applies To: All Service Types

Email troubleshooting - mailbox size Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root or sudo access Overview Having an over-full inbox can cause a variety of email problems, including slow performance, t ... Applies To: (gs), All (dv)

How do I increase the PHP upload limits? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: All (gs) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge (mt) Media Temple makes a concerted effort to ensure the accuracy of this conte ... Applies To: (gs), All (dv)

How do I view email headers for a message? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Email client or webmail access Introduction This is a simple resource on how to read the full email headers, also known as long headers or internet headers, from an email message in various email clients. He ... Applies To: All Service Types

Troubleshooting common issues with email Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Getting started Email covers a broad category of services. Some errors are easy to diagnose while others require a bit of investigation. Th ... Applies To: (gs), All (dv)

Why do emails disappear from my trash and spam folders? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction Many of us have once deleted an email message to then later decide we actually need it. For this reason, it is important to know how long messages will stay in your trash folder before they are permanen ... Applies To: (gs)

Common issues with Apple Mail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Overview Apple Mail is the default email client that comes with every M ... Applies To: (gs), All (dv)

Disabling RBL spam protection Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview RBL, short for Realtime Blackhole List, is a list of IP addresses whose owners ref ... Applies To: (dv) 3.5, (dv) 4.0

Troubleshooting SMTP problems Applies to: (gs) Grid-Service Difficulty: Medium Time: 25 Tools needed: email client Applies to: (dv) Dedicated-Virtual Server Difficulty: Medium Time: 25 Tools needed: email client Overview This article covers several common SMTP (outgoing email) errors and possible solutions. Feel fr ... Applies To: All Service Types

"Disk Quota Exceeded" errors in emails Applies to: (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview This error occurs when you have a disk quota for an account exceeded or one of your email users no l ... Applies To: (dv) 3.5, (dv) 4.0

Clear email queues Applies to: DV Managed Difficulty: Medium Time Needed: 20 minutes Tools Required: SSH, root access Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 minutes Tools Required: SSH, root access, qmHandle Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root a ... Applies To: (dv) 3.5, (dv) 4.0, All (dv)

Sourcing spam on your (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 30 Tools Required: Plesk administrator, SSH, root or sudo access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 30 Tools Required: Plesk administrator, SSH, root or sudo access, vi knowledge Introduction This art ... Applies To: All (dv)

How do I check to see if POP3/IMAP are running, and how do I fix any problems? Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Overview This guide will show you how to test the POP3 and IMAP services running on your (dv) Dedicated-Virtual Server. We also show you remedies to common problems. Requirements Before y ... Applies To: All (dv)

Flushing DNS Cache Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction When your computer visits a website for the first time, it stores the website's DNS information in a local cache. The next time you visit that website, it will first look at this cache for a ... Applies To: All Service Types

How do I reduce my GPU usage? Applies to: (gs) Grid-Service Difficulty: Medium Time Needed: 30 Tools Required: AccountCenter access, SSH READ ME FIRST This article is provided as a courtesy. Troubleshooting the functionality and efficiency of web applications is outside the scope of support provided by (mt) Media Temp ... Applies To: (gs)

Why can't I connect to my MySQL database from PHP? Applies to: (gs) Difficulty: Medium Time: 30 Tools needed: AccountCenter access, FTP Applies to: All (dv) Difficulty: Medium Time: 30 Tools needed: Plesk administrator access, FTP Overview This article contains the basic information you need to connect from PHP to your MySQL database o ... Applies To: (gs), All (dv)

Using .htaccess files Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: FTP, plain text editor Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: FTP, plain text editor Introduction The .htaccess file is a powerful tool for modifying your Apache configuration on a per ... Applies To: (gs), All (dv)

AntiVirus Programs / SpyWare Programs Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Symptoms of Viruses Your computer suddenly slows down. This can be more noticeable if your computer is connected to a network. Any unexpected changes in the content of your files. The virus may reduce s ... Applies To: All Service Types

How do I configure bind to start on reboot? Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access Overview Since most of our customers use the (mt) Media Temple nameservers by default, we have disabled named (bind) from starting during the boot sequence. However, if you are running your own privat ... Applies To: All (dv)

How can I reboot my server? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Parallels Power Panel access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Virtuozzo Power Panel access Applies to: (ve) Difficulty: Easy Time Needed ... Applies To: (ve), All (dv)

Solving the (gs) WordPress SSL redirect loop Applies to: (gs) Grid-Service Difficulty: Easy Time Needed: 5 minutes Tools Required: File Manager, FTP, or SSH access Overview On occasion, adding an SSL to a WordPress site on the (gs) Grid-Service will cause the site to appear to perform an endless redirect to a "different" site. (This ... Applies To: (gs)

Outgoing Email Limitations Service Type: (gs) Grid-Service Difficulty: Easy Time Needed: 10 Tools Required: Email address Service Type: (dv) Dedicated-Virtual Server Difficulty: Easy Time Needed: 10 Tools Required: Email address Service Type: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: Email ad ... Applies To: (dv) 4.0, (gs), (ve)

Managing your disk usage Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, AccountCenter access Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Introduction ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

General slowness caused by excessive includes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Symptoms Web page loads slowly. Elements of the page don't load. The page seems to "hang" before loading a certain element, and then loads quickly. READ ME FIRST This article is provided as a courtes ... Applies To: All Service Types

How do I increase the MySQL connections for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge Overview The MySQL SmartPool v.2 ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Optimizing your (dv) server Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Overview This article will sum ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

How do I set the path for open_basedir? Applies to: (gs) Difficulty: Medium Time Needed: 10 Tools Required: Plain text editor, FTP client or AccountCenter access Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 10 Tools Re ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

(dv) HOWTO: Misc. performance tuning Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview This article will provide further ways to optimize your (dv). The objective of this article is to make configuration changes that will allow your (dv) server to run with less me ... Applies To: All (dv)

Troubleshooting CGI/PERL scripts Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview This a ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Email troubleshooting - spam from my address Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you're getting a lot of bouncebacks and/or complaints that you are sending spam, one of two things could be happening. You ... Applies To: (gs), All (dv)

SSH known_hosts issues Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: SSH Introducton READ ME FIRST This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media Temple. Pl ... Applies To: All Service Types

How do I override the Autodiscover service for my domain? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple servers are pre-configured with Autodiscover. The Autodiscover service makes it easier to configure email clients like Outlook 2011 and some mobile phones. Req ... Applies To: All Service Types

How can I make the Key Update Deferral emails stop? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root or sudo access, vi knowledge or email client Overview Parallels Plesk Panel daily maintenance script establishes a connection with the Parallels Licensing server and initiates periodic license update procedu ... Applies To: (dv) 4.0

(dv) Session save path errors and the vhost.conf Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Session support in PHP is of a way to preserve certain data across subseq ... Applies To: (dv) 3.5, (dv) 4.0

How do I view the mail queue in Plesk? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview If you cannot send e-mail through your mail server, this can mean that your mail ... Applies To: (dv) 3.5, (dv) 4.0

Restarting services in Plesk Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, SSH, root or sudo access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, SSH, root or sudo access Overview You may need to restart one o ... Applies To: (dv) 3.5, (dv) 4.0

How do I enable or disable named on my server? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access Overview BIND is by far the most widely used DNS software on the Internet and is fully compliant wit ... Applies To: (dv) 3.5, (dv) 4.0, (dv) Nitro

Where are the access_log and error_log files for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I restore my server using a Snapshot Backup? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk adminstrator or root access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk adminstrator or root access Applies to: (ve) Difficulty: Easy Time Needed ... Applies To: (dv) 3.5, (dv) 4.0, (ve)

How do I set up spam filtering for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I enable or disable local mail for my domain? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Troubleshooting Plesk access error Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Overview "Access for administrator from address xx.xx.xx.xx is restricted in accordance with IP Access restriction policy currently applied." This message means that Plesk IP access policy ... Applies To: All (dv)

Why am I seeing a 403 Forbidden error message? Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview The 403 Forbidden error is an HTTP status code which means that accessing the ... Applies To: (gs), All (dv)

Why can't I delete messages from the Inbox folder in Horde webmail? Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Symptom You are no longer able to delete a message from the Inbox folder in Horde webmail. You receive the following error message: Horde webmail error: 'There was an error deleting messages from the folder & ... Applies To: All (dv)

Plesk Error: "The domain is still suspended for the following reason: Domain is expired" Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Overview If your website is offline you might be receiving the following message by email: "Error: The domain is still suspended for the following reason: Domain is expired" This occurs because the doma ... Applies To: (dv) 3.5

Using telnet Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Telnet is often used when diagnosing problems, to manually ... Applies To: (gs), (ve), All (dv)

Server status Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access You can view your (dv) Dedicated-Virtual Server's or (ve) Server's health directly from the ... Applies To: (dv) 4.0, (ve)

Compressing web pages with mod_deflate Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview The mod_deflate module allows the Apache2 web service to compress files and deliver them to clients (browsers) that can handle them. With mod_deflate you can compress HTML, text or XML fil ... Applies To: All (dv)

SSI troubleshooting Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access, plain text editor, FTP client Overview Server Side Includes (SSI) is a simple interpreted server-side scripting language used almost exclusively for the Internet. The most frequent use of ... Applies To: All (dv)

Managing files owned by the 'apache' user Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, vi knowledge or Plesk adminstrator access Overview Frequently, PHP scripts create files and directories that are owned by the user apache. These files cannot be deleted by the administrative user. READ ME FIRST ... Applies To: All (dv)

Viewing qmail logs Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Overview This guide will help beginners on the (dv) Dedicated-Virtual find and view their qmail log files. Requirements You must have SSH access set up for root or a sudo user. Connecting via SSH ... Applies To: All (dv)

How can I create a phpinfo.php page? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: FTP, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP, plain text editor Overview You can use a phpinfo() page to view the current PHP information for your server. This file o ... Applies To: (gs), All (dv)

Site Preview Issues in Plesk Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, SSH, vi knowledge Overview Plesk features a Site Preview option that allows you to view your website even if DNS for your domain hasn't updated. End of Life Warning This service has a p ... Applies To: (dv) 3.5

(dv) 3.5 Auto-tuning your server Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access Overview (mt) Media Temple has a tool that will allow you to easily optimize your (dv) Dedicated-Virtual Server 3.5. MIB (Make It Better) contains preset configurations hosted on our internal reposito ... Applies To: All (dv)

Reset Plesk lockout from login failures Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access Overview The Plesk Control Panel includes a security feature that automatically locks users from logging in incorrectly multiple times within a specified time frame. By default, this is set to 3 login ... Applies To: All (dv)

What can I do if I am unable to start the qmail service in Plesk? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The service qmail is a mail transfer agent (MTA) that runs on your (dv) Dedicated-Virtual Server. Requirements Before you start, this article has the following dependencies: ... Applies To: All (dv)

"Disk Quota Exceeded" errors in email TIP: This page has moved. Please see: "Disk Quota Exceeded" errors in emails. Applies To: (dv) 3.0, (dv) 3.5

Troubleshooting "Plesk is misconfigured" error Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This article is for users who find the following message "Service is not available now, probably your Plesk is misconfigured." when logging into Plesk. Most likely, this m ... Applies To: All (dv)

14 Character password limit in Plesk Control Panel Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview This is a known and documented issue with Plesk, as explained in their article. They have an arbitrary 14-character limit in the actual html field for password creation. If you had previously used our to ... Applies To: All (dv)

Why do I receive a wrong certificate error via HTTPS? Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview If you receive a wrong SSL certificate error when you open any domain via HTTPS, this article may help. Requirements Before you start, this article has the following dependenci ... Applies To: All (dv)

Common maillog errors for (dv) Dedicated-Virtual Servers Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following errors may be received when sending email and may also be visible in your maillog at /usr/local/psa/var/log/mai ... Applies To: (dv) 3.0, (dv) 3.5

Limit the number of recipients in a mail message in Plesk Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH Overview Since Plesk 8.4 version, it is possible to limit maximum number of recipients for an email message. Requirements Before you start, this article has the following dependencies: You must have SSH access s ... Applies To: All (dv)

Plesk Error: "Failed to open sendmail [/var/qmail/bin/sendmail] for execution". Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Symptoms I am trying to send a message from Webmail but the following error appears: Failed to open sendmail [/var/qmail/bin/sendmail] for execution. The same error is also seen in the log f ... Applies To: All (dv)

Enabling queuelifetime for qmail Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Overview This guide will show you how to enable the queuelifetime option in Plesk. This is a file that defines how long your server will attempt to process or deliver an email before bouncin ... Applies To: All (dv)

Understanding the dig command Applies to: All Service Types Difficulty: Medium Time Needed: 10 Tools Required: None Overview The command dig is a tool for querying DNS nameservers for information about host addresses, mail exchanges, nameservers, and related information. This tool can be used from any Linux (Unix) o ... Applies To: All Service Types

Using the traceroute command Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Using traceroute to diagnose network routing issues When you connect to another computer, your traffic does not go directly to the machine you are attempting to connect to. Instead it goes thro ... Applies To: All Service Types

How do I find my current IP address? Applies to: All Services Difficulty: Easy Time Needed: 10 Tools Required: Internet access Overview Every device connected to the public Internet is assigned a unique number known as an Internet Protocol (IP) address. IP addresses consist of four sets of numbers separated by periods, e.g ... Applies To: All Service Types

Checking your outgoing mail server (Is Port 25 blocked?) Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: SSH Introduction Many email clients and services use port 25 for SMTP to send out emails. However an ISP (Internet Service Provider) may block port 25 in order to prevent spamming by its customers. This art ... Applies To: All Service Types

Determining the source domain for emails generated from PHP scripts Applies to: All (dv) Difficulty: Hard Time Needed: 20 Tools Required: SSH, root or sudo access Overview To determine the domain for the PHP script that is sending mail, please follow the commands below. Requirements Before you start, this article has the following dependencies: You mu ... Applies To: All (dv)

How do I set the upload_tmp_dir? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The temporary directory is used for storing files when a file is uploaded. This directory must be writable by whichever user PHP is running as. If not specified, PHP will use ... Applies To: All (dv)

Resolve Apache error: "PHP Fatal error: [ionCube Loader]" Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access, vi knowledge Symptoms When you are trying to start Apache, the following error appears in the Apache error log: PHP Fatal error: [ionCube Loader] The Loader must appear as the first entry i ... Applies To: All (dv)

Why is my vhost file not being used by Apache? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The most common reason for the Apache webserver not being able to use you ... Applies To: (dv) 3.5, (dv) 4.0

Prevent deletion of Webalizer statistics Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Webstats of certain domains are being deleted the beginning of every week. How do I prevent this? This happens when the Incremental directive in Webalizer is not enabled. Requ ... Applies To: All (dv)

How do I enable the server-status page on my server? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The status module allows a server administrator to find out how well their server is performing. An HTML page is presented that gives the current server statistics in an easil ... Applies To: All (dv)

Troubleshooting common issues with cron jobs Applies to: (gs) Difficulty: Medium Time Needed: 15 Tools Required: SSH, vi knowledge Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, vi knowledge Overview Cron jobs are commands that your service runs at a specified interval and, as such, can be difficult ... Applies To: (gs), All (dv)

PHP Safe Mode, problems and work-arounds Service Type: (gs) Grid-Service Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Service Type: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, vi knowledge Overview This article is about PHP Safe Mode, security, and Safe Mode workarounds. Default s ... Applies To: (gs), All (dv)

Reverting PHP5 for (dv) 3.0 after a migration Applies to: (dv) 3.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Overview This article provides a general walkthrough on how to remove the upgrade to PHP5 on a (dv) 3.0 Dedicated-Virtual Server after you have migrated to a new (dv). Requirements Y ... Applies To: (dv) 3.5

How can I raise Courier-IMAP connections for my server? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview By default, Plesk and the Courier-IMAP email server drastically limit the number of inbound connections to prevent users from opening up too many concurrent sessions. Unfortun ... Applies To: All (dv)

Understanding an email header Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction This guide is provided to learn how to read and understand an email header. To understand an email header, we need to analyze the life of the email. Most of the time, it appears that email i ... Applies To: All Service Types

Modify the number of SpamAssassin processes Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access or SSH, root or sudo access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access or SSH, root or sudo access, vi knowledge Ov ... Applies To: All (dv)

Bounce message errors on (dv) Dedicated-Virtual Servers Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction The following errors may be received when sending email from your (dv) Dedicated-Virtual Server. All of these errors link directly to their respective Parallels article. READ ME FIRST The publishing ... Applies To: (dv) 3.0, (dv) 3.5

HOWTO: Use ping to find network problems Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Internet access Overview Packet INternet Groper (Ping) allows you to quickly verify the connectivity of your Internet connection to our servers. Ping attempts to transmit a packet from your computer to a webs ... Applies To: All Service Types

How do I rebuild my qmail configuration files? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root or sudo access, vi knowledge Instroduction The service qmail is a mail transfer agent (MTA) that runs on your (dv) Dedicated-Virtual Server. This article has been mirrored from the Parallels Knowledge Base ... Applies To: All (dv)

How do I fix my FTP timestamps? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root, vi knowledge Overview Symptom The time zone is set correctly in Linux, but FTP reports incorrect timestamps. Closer inspection reveals that the FTP timestamps are set to GMT instead of following the corr ... Applies To: All (dv)

Why is my domain not showing up yet? Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: None Overview There can be several reasons as to why your website is not yet displaying. This article is a technical introduction to DNS and nameservers, with a focus on how they work in the context of web hosting. P ... Applies To: All Service Types

Making directories browsable, solving 403 errors Applies to: (gs) Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: (dv) 4.0 Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time: 10 Tools needed: FTP, plain tex ... Applies To: (gs), All (dv)

Errors logging into phpMyAdmin Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: MySQL database user login credentials Symptoms It's not unusual to type in an incorrect username or password when logging into phpMyAdmin. However, a failed login can sometimes lead to a frustrating experience: When y ... Applies To: (gs)

Basic troubleshooting & tips for CloudFlare Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFl ... Applies To: (gs), (ve), All (dv)

Maximum email message size Applies to: (gs) Grid-Service Difficulty: Easy Time: 5 Tools needed: None Limits The (gs) Grid-Service imposes the following size limitations on outgoing email: Through local mail client: 50 MB total, including message and attachment(s). Through webmail: 10 MB total, including message ... Applies To: (gs)

(ve) Server Repair & Diagnostics tools Applies to: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This guide provides instructions on using the Repair and Diagnostics tools. Parallels Power Panel The Parallels Power Panel is where you can go to quickly access simple monitoring too ... Applies To: (ve)

How do I remove an email account from my iPhone? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: iPhone, email account READ ME FIRST The publishing of this information does not imply support of this article. This article is provided solely as a courtesy to our customers. Please take a moment to review th ... Applies To: All Service Types

Why am I experiencing session errors? Applies to: (gs) Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge or FTP, plain text editor Symptoms Randomly being logged out of your PHP application. Sessions are not saving when transitioning from HTTP to HTTPS protocols. If a PHP session needs to begin in HTTP a ... Applies To: (gs)

Why is my uploaded file 0 bytes? Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: FTP access, FileZilla Symptom Using FileZilla, you just uploaded a file and it reads as 0 bytes. READ ME FIRST The publishing of this information does not imply support of this article. This article is provided solely ... Applies To: (gs)

How do I change the SpamAssassin template for messages recognized as spam? Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Overview You can add your own template to /etc/mail/spamassassin/local.cf. There is an example one at /usr/share/spamassassin/10_default_prefs.cf. Requirements Before you start, this articl ... Applies To: All (dv)

(dv) Hotmail and Yahoo mail spam flagging issue Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Symptom: An increase in emails from (dv) servers being flagged as spam by hotmail, yahoo and other major mail service providers. It seems that they are starting to perform PTR r ... Applies To: All (dv)

(gs) AMFPHP incompatibilty with PHP 5.2 Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview AMFPHP is a free open-source PHP implementation of the Action Message Format(AMF). AMFPHP was, at one point, incompatible with PHP 5.2 and later versions. However, it now appears that this issue has been res ... Applies To: (gs)

Email troubleshooting - duplicate emails Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview If you receive multiple copies of the same email, there may be a connection problem somewhe ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Email troubleshooting - missing emails Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article covers several causes for missing email and links for instructions on adjusting your spam filter (a common reason fo ... Applies To: (gs), All (dv)

Email troubleshooting - bouncebacks Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you, or one of your contacts, have received a bounceback message when attempting to send email, this article will help you. Go ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Email troubleshooting - new domain checklist and DNS Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Overview If you've just pointed your domain over to (mt) Media Temple, please go through t ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

What is a domain warning for 1-Click installations? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access and DNS control Overview On occasion, you may run across a Domain Warning message when using the 1-Click tool. This article provides steps to correct this. If you received the error in Figure 1, you c ... Applies To: (gs)

Why am I getting a 500 Internal Server Error message? Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: Plain text editor, FTP client Overview 500 Internal Server Error is a generic error message, given when no more specific message is suitable. There are a number of causes for a 500 Internal Server Error to ... Applies To: All Service Types