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How do I restore my data from a CloudTech Secure Local Backup? Applies to: Grid Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, FTP Overview This article will walk you through the process of restoring your content using a backup created by the (mt) Media Temple Secure Local Backup service. If you are creating backups through a custo ... Applies To: Grid

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How do I increase the PHP upload limits? Applies to: All DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: All Grid Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: Premium WordPress Difficulty: Medium Time Needed: 10 Tools Required: FTP ... Applies To: All DV, Grid

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Server status You can view your DV's health directly from the AccountCenter. This will give you insight into the live performance of your server from either an executive or a detailed viewpoint. You may notice that the RAM percentage will often differ from the one shown in the Power User Panel, because that ... Applies To: (ve), All DV

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Where are the access_log and error_log files for my server? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Y ... Applies To: (dv) 4.0, DV, Grid

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Why is my website slow? Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview This article will help you determine what is causing your website to load slowly and how to fix it. ... Applies To: (dv) 3.5, (dv) 4.0, Grid

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Working with a hacked or compromised server Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SFTP Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SFTP NOTE: Remember that it is your responsibility to maintain the security of any scripts or applications you choose to install and use on you ... Applies To: All DV, Grid

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Using the traceroute command Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Using traceroute to diagnose network routing issues When you connect to another computer, your traffic does not go directly to the machine you are attempting to connect to. Instead it goes thr ... Applies To: All Service Types

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Using Ping to Find Network Problems Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Internet access Overview Packet INternet Groper (Ping) allows you to quickly verify the connectivity of your Internet connection to our servers. Ping attempts to transmit a packet from your computer to a webs ... Applies To: All Service Types

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Backing Up Site Content on the Grid Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: FTP, SSH Overview The Grid doesn't come with built-in backup functionality. In general, you'll want to backup your website data using a third-party FTP client or a specialized backup tool. Below you'll find a list of so ... Applies To: Grid

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How do I set the path for open_basedir? Applies to: Grid Difficulty: Medium Time Needed: 10 Tools Required: Plain text editor, FTP client or AccountCenter access Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: Plesk Applies to: DV 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi know ... Applies To: (dv) 4.0, DV, Grid

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Making it Better: Basic Apache performance tuning (httpd) Applies to: All DV Difficulty: Hard Time Needed: 60 Tools Required: None DV - Making it Better This article is part of the DV - Making it Better series, which details advanced enhancements and customizations to your DV server. This article is provided as a courtesy. Installing, configu ... Applies To: (dv) 4.0, All DV, DV

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Outgoing Email Limitations Service Type: Grid Difficulty: N/A Time Needed: 10 Tools Required: Email address Service Type: DV Difficulty: N/A Time Needed: 2 Tools Required: N/A Service Type: DV Developer Difficulty: N/A Time Needed: 2 Tools Required: N/A Service Type: (dv) 4.0 Difficulty: N/A Time Needed: 2 ... Applies To: (dv) 4.0, (ve), All DV, Grid

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Email Troubleshooting - Bouncebacks Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you, or one of your contacts, have received a bounceback message when attempting to send email, this article will help you. Go th ... Applies To: (dv) 3.5, (dv) 4.0, DV, Grid

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Managing files owned by the 'apache' user Applies to: All DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge, or Plesk Power Panel access Overview By default, when a PHP script on the DV server writes to the filesystem, any subsequent files/folders will be owned by the user apache. The only two users who ca ... Applies To: All DV

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How do I enable the server-status page on my server? Applies to: All DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The status module allows a server administrator to find out how well their server is performing. An HTML page is presented that gives the current server statistics in an easily ... Applies To: All DV

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DV HOWTO: Misc. performance tuning Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview This article will provide further ways to optimize your DV. The objective of this article is to make configuration changes that will allow your DV server to run with less memory / ... Applies To: All DV

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Troubleshooting DV Memory Issues Applies to: DV 4.0 Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access Applies to: DV Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access READ ME FIRST Please keep in mind that the DV product is a self-administered hosting solution. ... Applies To: (dv) 4.0, DV

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How can I raise Courier-IMAP connections for my server? Applies to: All DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview By default, Plesk and the Courier-IMAP email server drastically limit the number of inbound connections to prevent users from opening up too many concurrent sessions. Unfortunat ... Applies To: All DV

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How do I view email headers for a message? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Email client or webmail access Introduction This is a simple resource on how to read the full email headers, also known as long headers or internet headers, from an email message in various email clients. He ... Applies To: All Service Types

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How do I enable or disable named on my server? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview BIND is by far the most widely used DNS software on the Internet and is fully compliant wi ... Applies To: (dv) 4.0, All DV, DV, DV Dedicated, DV Developer

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How do I view the mail queue in Plesk? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This article will show you how to access your server's mail queue through Plesk. This can ... Applies To: (dv) 4.0, DV

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Making directories browsable, solving 403 errors Applies to: Grid Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: All DV Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Overview Make a directory web-browsable. For example, if you have several file ... Applies To: All DV, Grid

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Start, stop, or restart system services on your DV Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, or SSH & root access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, or SSH & root access Overview You may need to start, stop or restart ... Applies To: (dv) 4.0, DV

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Sourcing spam on your DV server Applies to: DV 4.0 Difficulty: Medium Time Needed: 30 Tools Required: Plesk administrator, SSH, root or sudo access, vi knowledge Introduction This article has been mirrored from the Parallels Knowledge Base as a courtesy to our DV server customers. As they are the authoritative source ... Applies To: All DV

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How do I reboot my server? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Parallels Power Panel access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Parallels Power Panel access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools ... Applies To: (dv) 3.5, (dv) 4.0, (ve), All DV, DV, DV Developer

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Troubleshooting SMTP problems Applies to: Grid Difficulty: Medium Time: 25 Tools needed: email client Applies to: DV Difficulty: Medium Time: 25 Tools needed: email client Overview This article covers several common SMTP (outgoing email) errors and possible solutions. Feel free to skip to the section that seems mos ... Applies To: All DV, Grid

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Restore a Server using a Snapshot Backup Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator or root access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator or root access Applies to: DV Developer Difficulty: Easy Time Needed ... Applies To: (dv) 4.0, (ve), DV, DV Developer

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Understanding the dig command Applies to: All Service Types Difficulty: Medium Time Needed: 10 Tools Required: None Overview The command dig is a tool for querying DNS nameservers for information about host addresses, mail exchanges, nameservers, and related information. This tool can be used from any Linux (Unix) o ... Applies To: All Service Types

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Managing your disk usage Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, AccountCenter access Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Introduction This article will show you various ways to monitor your server's disk space. Each hosting p ... Applies To: (dv) 4.0, DV, Grid

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How do I enable or disable local mail for my domain? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Introducti ... Applies To: (dv) 4.0, DV, Grid

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Securing your DV server Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Applies to: DV 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Before you start This article has the following dependencies: Please be cautious when ... Applies To: All DV

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How do I set up spam filtering for my server? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Introductio ... Applies To: (dv) 4.0, DV, Grid

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Requesting a Call from Support Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Our AccountCenter now allows you to request a call from a support agent to speak with you about any issues you are having with your (mt) Media Temple services. Instructions C ... Applies To: All Service Types

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Troubleshooting common issues with email Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Getting started Email covers a broad category of services. Some errors are easy to diagnose while others require a bit of investigation. This ... Applies To: All DV, Grid

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Email Troubleshooting - Testing POP/IMAP Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Overview This guide will show you how to test the POP3 and IMAP services running on your DV server. We also show you remedies to common problems. Requirements Before you start, this article ... Applies To: All DV

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Modify the number of SpamAssassin processes Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access or SSH, root or sudo access, vi knowledge Applies to: DV 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access or SSH, root or sudo access, vi knowledge Overview Yo ... Applies To: All DV

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Disabling RBL spam protection Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview RBL, short for Realtime Blackhole List, is a list of IP addresses whose owners refuse to s ... Applies To: (dv) 4.0, DV

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Why is my vhost file not being used by Apache? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The most common reason for the Apache webserver not being able to use your vhost f ... Applies To: (dv) 4.0, DV

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How do I rebuild my mail configuration files? Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, root or sudo access, vi knowledge Applies to: DV server 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root or sudo access, vi knowledge Introduction The service qmailpostfix is a mail transfer agent ( ... Applies To: (dv) 4.0, DV

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Checking the Mail Log Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Overview This guide will help beginners on the DV server find and view their email log file(s). Requirements You must use your server's root user or a sudo user. Connecting via SSH to your server ... Applies To: (dv) 4.0, All DV, DV

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Session save path errors and the vhost.conf Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Session support in PHP is of a way to preserve certain data across subsequent acce ... Applies To: (dv) 4.0, DV

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Why can't I delete messages from the Inbox folder in Horde webmail? Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Symptom You are no longer able to delete a message from the Inbox folder in Horde webmail. You receive the following error message: Horde webmail error: 'There was an error deleting messages from the folder "Inbo ... Applies To: (dv) 4.0

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Clear email queues Applies to: DV Difficulty: Medium Time Needed: 20 minutes Tools Required: SSH, root access Applies to: DV 4.0 Difficulty: Medium Time Needed: 20 minutes Tools Required: SSH, root access, qmHandle READ ME FIRST This article is provided as a courtesy. Installing, configuring, and troubles ... Applies To: (dv) 3.5, (dv) 4.0, All DV

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Maximum email message size Applies to: Grid Difficulty: Easy Time: 5 Tools needed: None Limits The Grid imposes the following size limitations on all incoming and outgoing email: Through local mail client: 25MB total, including message and attachment(s). Through webmail: 10MB total, including message and attach ... Applies To: Grid

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How do I increase the MySQL connections for my server? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge Applies to: DV 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge Overview The MySQL SmartPool v.2 for the ... Applies To: (dv) 4.0, DV, Grid

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How do I make my FTP timestamps display the correct time zone? Applies to: All DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, root, vi knowledge Overview This article will show you how to modify the FTP timestamp settings to reflect your server's local time zone. This is useful in situations where the FTP log files show a different defa ... Applies To: All DV

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Troubleshooting CGI/PERL scripts Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: SSH, vi knowledge Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, vi knowledge Overview This article provides some basic troubleshooting steps to follow for CGI and Perl scripts. This article i ... Applies To: (dv) 3.5, (dv) 4.0, Grid

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"Disk Quota Exceeded" errors in emails Applies to: DV Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview This error occurs when you have a disk quota for an account exceeded or one of your email users no longer ha ... Applies To: (dv) 4.0, DV

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Stopping Plesk key update deferral notifications Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root or sudo access, vi knowledge or email client Overview Parallels Plesk Panel daily maintenance script establishes a connection with the Parallels Licensing server and initiates periodic license update procedure ... Applies To: All DV

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Why can't I connect to my MySQL database from PHP? Applies to: Grid Difficulty: Medium Time: 30 Tools needed: AccountCenter access, FTP Applies to: All DV Difficulty: Medium Time: 30 Tools needed: Plesk administrator access, FTP Overview This article contains the basic information you need to connect from PHP to your MySQL database on ... Applies To: All DV, Grid

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PHP Safe Mode, Problems, and Workarounds Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, vi knowledge Overview This article is about PHP Safe Mode, Security, and Safe Mode Workarounds. Default Settings Safe Mode ... Applies To: (dv) 4.0, DV, Grid

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Email Troubleshooting - Duplicate Emails Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview If you receive multiple copies of the same email, there may be a connection problem somewhere ... Applies To: (dv) 3.5, (dv) 4.0, Grid

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Email Troubleshooting - Missing Emails Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article covers several causes for missing email and links for instructions on adjusting your spam filter (a common reason for m ... Applies To: All DV, DV, Grid

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Email Troubleshooting - Mailbox Size Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root or sudo access Overview Having an over-full inbox can cause a variety of email problems, including slow performance, tim ... Applies To: All DV, Grid

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Email Troubleshooting - Spam From My Address Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you're getting a lot of bouncebacks and/or complaints that you are sending spam, one of two things could be happening. You may be ... Applies To: All DV, Grid

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Email Troubleshooting - New Domain Checklist and DNS Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Overview If you've just pointed your domain over to (mt) Media Temple, please go through this art ... Applies To: (dv) 3.5, (dv) 4.0, DV, Grid

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DV Server Repair & Diagnostics tools Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This guide provides instructions on using the Repair and Diagnostics tools. Parallels Power Panel The Parallels Power Panel is where you can go to quickly access simple monitoring tools, ... Applies To: All DV

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What is a domain warning for 1-Click installations? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access and DNS control Note: This article assumes that you will be taking your site live upon installation. If you're site is still in development, you may continue to use your access domain to preview your si ... Applies To: Grid

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Common issues with Apple Mail Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Overview Apple Mail is the default email client that comes with every Mac ... Applies To: All DV, Grid

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Using telnet Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Telnet is often used when diagnosing problems, to manually "tal ... Applies To: (ve), All DV, Grid

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General slowness caused by excessive includes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Symptoms Web page loads slowly. Elements of the page don't load. The page seems to "hang" before loading a certain element, and then loads quickly. READ ME FIRST This article is provided as a courtes ... Applies To: All Service Types

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Using MySQLTuner Applies to: Grid Difficulty: Medium Time Needed: 60 Tools Required: SSH, MySQL GridContainer Applies to: All DV Difficulty: Medium Time Needed: 60 Tools Required: SSH, root Overview MySQLTuner is a script written in Perl that allows you to review a MySQL installation quickly and make ... Applies To: All DV, Grid

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Why is my domain not showing up yet? Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: None Overview There can be several reasons as to why your website is not yet displaying. This article is a technical introduction to DNS and nameservers, with a focus on how they work in the context of web hosting. ... Applies To: All Service Types

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Basic troubleshooting & tips for CloudFlare Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFlare ... Applies To: (ve), All DV, Grid

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How do I generate a MySQL report? Applies to: Grid Difficulty: Medium Time Needed: 30 Tools Required: AccountCenter access, MySQL GridContainer Applies to: All DV Difficulty: Medium Time Needed: 60 Tools Required: SSH, root or sudo access Overview The following will show you the steps to run a MySQL Report on your MyS ... Applies To: Grid

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How do I clear my browser's cache? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Clearing your web browser's cache can help with viewing recently changed web pages if they are not displaying properly. The following describes how to clear the cache for some of today's popular ... Applies To: All Service Types

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Why do emails disappear from my trash and spam folders? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Introduction Many of us have once deleted an email message to then later decide we actually need it. For this reason, it is important to know how long messages will stay in your trash folder before they are permanen ... Applies To: Grid

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Flushing DNS Cache Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction When your computer visits a website for the first time, it stores the website's DNS information in a local cache. The next time you visit that website, it will first look at this cache for a ... Applies To: All Service Types

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How do I reduce my GPU usage? Applies to: Grid Difficulty: Medium Time Needed: 30 Tools Required: AccountCenter access, SSH READ ME FIRST This article is provided as a courtesy. Troubleshooting the functionality and efficiency of web applications is outside the scope of support provided by (mt) Media Temple. Please ta ... Applies To: Grid

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Using .htaccess files Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: FTP, plain text editor Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: FTP, plain text editor Introduction The .htaccess file is a powerful tool for modifying your Apache configuration on a per-d ... Applies To: All DV, Grid

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How do I configure bind to start on reboot? Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access Overview Since most of our customers use the (mt) Media Temple nameservers by default, we have disabled named (bind) from starting during the boot sequence. However, if you are running your own private ... Applies To: All DV

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Solving the Grid WordPress SSL redirect loop Applies to: Grid Difficulty: Easy Time Needed: 5 minutes Tools Required: File Manager, FTP, or SSH access Overview On occasion, adding an SSL to a WordPress site on the Grid will cause the site to appear to perform an endless redirect to a "different" site. (This might look like the dread ... Applies To: Grid

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SSH known_hosts issues Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: SSH Introducton READ ME FIRST This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media Temple. Pl ... Applies To: All Service Types

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How do I override the Autodiscover service for my domain? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple servers are pre-configured with Autodiscover. The Autodiscover service makes it easier to configure email clients like Outlook 2011 and some mobile phones. Req ... Applies To: All Service Types

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Troubleshooting Plesk access error Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Overview "Access for administrator from address xx.xx.xx.xx is restricted in accordance with IP Access restriction policy currently applied." This message means that Plesk IP access policy w ... Applies To: All DV

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Why am I seeing a 403 Forbidden error message? Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: FTP client, plain text editor Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview The 403 Forbidden error is an HTTP status code which means that accessing the p ... Applies To: All DV, Grid

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Compressing web pages with mod_deflate Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview The mod_deflate module allows the Apache2 web service to compress files and deliver them to clients (browsers) that can handle them. With mod_deflate you can compress HTML, text or XML files ... Applies To: All DV

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How can I create a phpinfo.php page? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: FTP, plain text editor Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: FTP, plain text editor Overview You can use a phpinfo() page to view the current PHP information for your server. This file out ... Applies To: All DV, Grid

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Why do I receive a wrong certificate error via HTTPS? Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview If you receive a wrong SSL certificate error when you open any domain via HTTPS, this article may help. Requirements Before you start, this article has the following dependencies ... Applies To: All DV

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Plesk Error: "Failed to open sendmail [/var/qmail/bin/sendmail] for execution". Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Symptoms I am trying to send a message from Webmail but the following error appears: Failed to open sendmail [/var/qmail/bin/sendmail] for execution. The same error is also seen in the log fil ... Applies To: All DV

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How do I find my current IP address? Applies to: All Services Difficulty: Easy Time Needed: 10 Tools Required: Internet access Overview Every device connected to the public Internet is assigned a unique number known as an Internet Protocol (IP) address. IP addresses consist of four sets of numbers separated by periods, e.g ... Applies To: All Service Types

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Checking your outgoing mail server (Is Port 25 blocked?) Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: SSH Introduction Many email clients and services use port 25 for SMTP to send out emails. However an ISP (Internet Service Provider) may block port 25 in order to prevent spamming by its customers. This art ... Applies To: All Service Types

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How do I set the upload_tmp_dir? Applies to: All DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The temporary directory is used for storing files when a file is uploaded. This directory must be writable by whichever user PHP is running as. If not specified, PHP will use th ... Applies To: All DV

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Resolve Apache error: "PHP Fatal error: [ionCube Loader]" Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access, vi knowledge Symptoms When you are trying to start Apache, the following error appears in the Apache error log: PHP Fatal error: [ionCube Loader] The Loader must appear as the first entry in ... Applies To: All DV

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Prevent deletion of Webalizer statistics Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Webstats of certain domains are being deleted the beginning of every week. How do I prevent this? This happens when the Incremental directive in Webalizer is not enabled. Requir ... Applies To: All DV

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Troubleshooting common issues with cron jobs Applies to: Grid Difficulty: Medium Time Needed: 15 Tools Required: SSH, vi knowledge Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, vi knowledge Overview Cron jobs are commands that your service runs at a specified interval and, as such, can be difficult to ... Applies To: All DV, Grid

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Understanding an email header Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction This guide is provided to learn how to read and understand an email header. To understand an email header, we need to analyze the life of the email. Most of the time, it appears that email i ... Applies To: All Service Types

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Bounce message errors on DV servers Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Introduction The following errors may be received when sending email from your DV server. All of these errors link directly to their respective Parallels article. READ ME FIRST The publishing of this information d ... Applies To: (dv) 3.0, (dv) 3.5

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Errors logging into phpMyAdmin Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: MySQL database user login credentials Symptoms It's not unusual to type in an incorrect username or password when logging into phpMyAdmin. However, a failed login can sometimes lead to a frustrating experience: When y ... Applies To: Grid

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Why am I experiencing session errors? Applies to: Grid Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge or FTP, plain text editor Symptoms Randomly being logged out of your PHP application. Sessions are not saving when transitioning from HTTP to HTTPS protocols. If a PHP session needs to begin in HTTP a ... Applies To: Grid

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Why is my uploaded file 0 bytes? Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: FTP access, FileZilla Symptom Using FileZilla, you just uploaded a file and it reads as 0 bytes. READ ME FIRST The publishing of this information does not imply support of this article. This article is provided solely ... Applies To: Grid

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How do I change the SpamAssassin template for messages recognized as spam? Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Overview You can add your own template to /etc/mail/spamassassin/local.cf. There is an example one at /usr/share/spamassassin/10_default_prefs.cf. Requirements Before you start, this article ... Applies To: All DV

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Why am I getting a 500 Internal Server Error message? Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: Plain text editor, FTP client Overview 500 Internal Server Error is a generic error message, given when no more specific message is suitable. There are a number of causes for a 500 Internal Server Error to ... Applies To: All Service Types