Enabling / Disabling local mail for (dv) & (dpv) Dedicated-Virtual Servers. When a domain is added within Plesk and your AccountCenter a mail service is automatically created. At that point any messages sent between (mt) Media Temple hosted services will attempt to deliver locally if a mail service is active for the receiving domain. If the domain is not actually usin ... Applies To: (dpv) Nitro, All (dv)

Increasing qmail sending limits WARNING: (mt) Media Temple only supports the basic operation and up-time of our (dv) & (dpv) Dedicated-Virtual Servers. Please consult our Scope of Support for further details. Customers should proceed with caution as this article is UNSUPPORTED by (mt) Media Temple and Plesk. The defa ... Applies To: All (dv)

Enabling queuelifetime for Qmail This guide will show you how to enable the queuelifetime option in Plesk. This file defines how long your server will attempt to process or deliver an email before bouncing it to the originating sender defined in the header of the email message. Login to your (dv) (dpv) Dedicated-Virtual Serv ... Applies To: All (dv)

Disabling RBL spam protection TIP: If you choose to use RBL's on your server please limit the number of lists you query. This will impact the performance of your mail server. To disable the RBL spam protection feature on your (dv) Dedicated-Virtual Server please do the following: Log into your Plesk Control Panel. Cho ... Applies To: All (dv)

Changing Spamassassin to check emails larger than 250KB Spamassassin by default will not check emails larger than 250 KB. This is limited to prevent spamassassin from generating a large load on the server. This article has been mirrored from the Parallels Knowledge Base as a courtesy to our (dv) Dedicated-Virtual Server customers. As they are the a ... Applies To: All (dv)

How do I rebuild my qmail configuration files? This article has been mirrored from the Parallels Knowledge Base as a courtesy to our (dv) Dedicated-Virtual Server customers. As they are the authoritative source of the information covered in this topic we encourage you to check their original article since this content is subject to change. ... Applies To: All (dv)

Plesk Error: "Failed to open sendmail [/var/qmail/bin/sendmail] for execution". This article has been mirrored from the Parallels Knowledge Base as a courtesy to our (dv) Dedicated-Virtual Server customers. As they are the authoritative source of the information covered in this topic we encourage you to check their original article since this content is subject to change. ... Applies To: All (dv)

How do I change the welcome message in Horde Webmail? This article will explain how to change the name of Horde in the "welcome to Horde" message when logging into the webmail interface. This article has been mirrored from the Parallels Knowledge Base as a courtesy to our (dv) Dedicated-Virtual Server customers. As they are the authoritative sour ... Applies To: All (dv)

When does Spamassassin begin to use the Spam filter database for filtering mails? According to the Spamassassin documentation the Bayes system is not activated until a certain number of ham (non-spam) and spam has been learned. The default is 200 of each ham and spam messages. It means that Spamassassin begins to filter mails (according to your trainings) after 200 spam mail ... Applies To: All Service Types

How do I check to see if POP3/IMAP are running, and how do I fix any problems? This guide will show you how to test the POP3 and IMAP services running on your (dv) Dedicated-Virtual Server. We also show you remedies to common problems. This article has been mirrored from the Parallels Knowledge Base as a courtesy to our (dv) Dedicated-Virtual Server customers. As they ar ... Applies To: All (dv)

Managing Mail Groups in Plesk This article will show you how to setup and manage mail groups using the Plesk Control Panel. A mail group simply allows you to create one email address, which can then be used to forward mail to multiple email users on the same domain. NOTE: We are using mt-example.com as an example. Please ... Applies To: All (dv)

Limit the number of recipients in a mail message in Plesk This article has been mirrored from the Parallels Knowledge Base as a courtesy to our (dv) Dedicated-Virtual Server customers. As they are the authoritative source of the information covered in this topic we encourage you to check their original article since this content is subject to change. ... Applies To: All (dv)

Horde webmail error: 'There was an error deleting messages from the folder "Inbox". [TRYCREATE] Mailbox does not exist.' This article has been mirrored from the Parallels Knowledge Base as a courtesy to our (dv) Dedicated-Virtual Server customers. As they are the authoritative source of the information covered in this topic we encourage you to check their original article since this content is subject to change. ... Applies To: All (dv)

How do I create email accounts on my (dv) Dedicated-Virtual Server? This article will teach you how to create new email users on your (dv) Dedicated-Virtual server. Webmail access is also address at the bottom of this article. Setting up email is very simple. It consists of two basic steps: Adding one or more users on your hosting service. Configuring your c ... Applies To: (dpv) Nitro, All (dv)

(dv) Add an Alternate SMTP Mail Port Often Media Temple customers find themselves unable to send mail using the default SMTP port 25. Usually this happens because the customer's internet connection is being limited by the following: Restrictive firewalls are usually put in place where the public is provided access to the Interne ... Applies To: All (dv)

Email Program Setup Tutorials The following is a collection of articles for configuring various email programs. Before setting up your email client we suggest reading Using Email with your (mt) Media Temple Services. Outlook Express and Outlook 2002 How to setup email in Outlook Express and Outlook 2002 Outlook 2003 ... Applies To: All Service Types

Using Email with your (mt) Media Temple services Your (mt) Media Temple service is always ready to accept messages from anyone using an email client such as Microsoft Outlookor Apple Mail. POP and IMAP are the two most common email protocols on the internet. They both allow an email client to communicate with your services, but they do so in ... Applies To: All Service Types

HOWTO: SPF - All Purpose NOTE: The authoritative source for this information can be found here: http://www.openspf.org/SPF_Record_Syntax . SUMMARY: Sender Policy Framework (SPF) is a relatively new method of fighting spam. As more time passes, this protocol will be used as one of the standard methods of fighting s ... Applies To: All Service Types

How to View Email Headers This is a simple resource on how to read the full email headers, also known as long headers or internet headers, from an email message in various email clients. Headers include such details as sender, recipient, subject, sending time stamp, receiving time stamps, and much more. They are very ... Applies To: All Service Types

ISP Outgoing SMTP Server Listing. Today many ISPs (Internet Service Providers) block the use of third-party SMTP servers, such as those for your (mt) Media Temple service. This is to prevent spamming on their networks, and many make this change without warning their customers. Please use the guide Checking your Outgoing Mail S ... Applies To: All Service Types

Sending Email via an SMTP Server SUMMARY: This is a general overview of guidelines for sending and troubleshooting outgoing / SMTP email on your domain. It is important to remember that (mt) Media Temple has secured your outbound mail server to only allow valid email users to send email through your server. This prevents Spamm ... Applies To: All Service Types

Troubleshooting SMTP problems SMTP or sending mail problems are common and usually easy to troubleshoot. This document will help customers troubleshoot SMTP problems on all (mt) Media Temple hosting platforms. The first step in any troubleshooting procedure is to try to identify and recreate the problem. Use your mail progr ... Applies To: All Service Types

How do I move my emails from one address to another? Email can be easily transferred from one IMAP email account to another using any modern email program. The information below is a simple guideline. These steps can vary depending on the email program used. NOTE: If your domain has not propagated to the new account, then you can set up your ... Applies To: All Service Types

Understanding an Email Header. The following guide is provided to learn how to read and understand an email header. To understand an email header we need to analyze the life of the email. Most of the time it appears that email is passed directly from the sender directly to the recipient. This isn't true: a typical email pas ... Applies To: All Service Types

Sending or viewing emails using telnet When troubleshooting email issues it may be useful to read or send emails from your server directly using the telnet application. This guide shows some basic steps to send an email from your server, and how to check your email using telnet. TIP: This article assumes that you know how to get ... Applies To: All Service Types

Troubleshooting common issues with email The following information will help assist you in troubleshooting email-related issues. If further help is needed please open a Support Request in the AccountCenter with your exact details. Understanding Email Limits (ss) / (gs) Outgoing Email Limitations The (ss) and (gs) services allow y ... Applies To: All Service Types

HOWTO: Setup email in Apple Mail Things you will need: Your domain name: mt-example.com Your Email address: username@mt-example.com (Creating Email Accounts - All purpose). Your email password. Choose IMAP or POP - Please see Using Email with your (mt) Media Temple services for more details. Its important to realize this can ... Applies To: All Service Types

Bounce message errors on (dv) Dedicated-Virtual Servers This article has been mirrored from the Parallels Knowledge Base as a courtesy to our (dv) Dedicated-Virtual Server customers. As they are the authoritative source of the information covered in this topic we encourage you to check their original article since this content is subject to change. ... Applies To: (dpv) Nitro, (dv) 3.0, (dv) 3.5

Plesk 8 (dv) 3.x - Creating an email alias Revisions: 07-20-2009: Minor Fixes Applies To: (dv) 3.0, (dv) 3.5

How can I use Squirrelmail instead of Horde as my webmail client? This article has been mirrored from the Parallels Knowledge Base as a courtesy to our (dv) Dedicated-Virtual Server customers. As they are the authoritative source of the information covered in this topic we encourage you to check their original article since this content is subject to change. ... Applies To: All (dv)

Common maillog errors for (dv) Dedicated-Virtual Servers This article has been mirrored from the Parallels Knowledge Base as a courtesy to our (dv) Dedicated-Virtual Server customers. As they are the authoritative source of the information covered in this topic we encourage you to check their original article since this content is subject to change. ... Applies To: All (dv)

(dv) 3.x: Proper usage of email login credentials in an external Email application. If you are having problems connecting an external email program (such as Outlook, Apple Mail, or Mozilla Thunderbird) to your email account on your (dv) Dedicated-Virtual v3.x Server, please make sure that you are using the full email address as the user name. This applies to both sending and r ... Applies To: (dpv) Nitro, (dv) 3.0, (dv) 3.5