How do I enable root access to my (dv)? For security purposes we don't provision (dv) servers with root access enabled by default. Root access can easily be enabled via the admin section of the AccountCenter. Log into your AccountCenter and select your (dv) Dedicated-Virtual Server from the Domains drop-down menu: Select the Roo ... Applies To: (dv) 3.5

FAQ: Update Option Program (UOP) Briefly describes the (UOP) Update Option Program and how it will affect customers. DETAILS: Q: Why does (mt) Media Temple have the Update Option Program (UOP)? A: We conduct regular software updates for Plesk and related applications for a variety of reasons: Many customers complained abou ... Applies To: All (dv)

Vulnerability Scanning & Backported Security Fixes Virtually all network-based security auditing services (Hacker Safe, Control Scan, etc.) and some vulnerability scanning tools work by detecting the version numbers of the software being run on your server. Those version numbers are then queried against a database of known, security vulnerabili ... Applies To: All Service Types

How can I generate a Support PIN? This guide will provide instructions for generating a Support PIN, which can be used for contacting (mt) Media Temple. Login to the AccountCenter Click on the Support Tab, and then click on Support PIN Now simply click on Generate PIN Once created you will see a new 4 digit number that ... Applies To: All Service Types

Strong Password Guidelines This guide is provided to help you create strong passwords. The first step in protecting your services and online privacy is creating and maintaining a strong password. To help you choose a secure password, we've outline some of the best practices to assure you have a secure password. NOTE: ... Applies To: All Service Types

How can I Change my AccountCenter Password? Changing your AccountCenter password for your (mt) Media Temple account can be accomplished by performing the following steps: Login to the AccountCenter. Click on the CONTACTS tab. Click on the edit Icon for the account you wish to edit. Enter your new password in the two boxes. Click on ... Applies To: All Service Types

How do I make a payment? DETAILS: You have two main options under the "Make a Payment" section: Pay off the current balance Pay a different amount Your payment methods are: Credit Card (Master Card, Visa, Discover and American Express) PayByCheck PayPal Payments will be applied immediately if the client chooses the ... Applies To: All Service Types

AntiVirus Programs / SpyWare Programs Symptoms of Viruses: Your computer suddenly slows down. This can be more noticeable if your computer is connected to a network. Any unexpected changes in the content of your files. The virus may reduce security, which may allow intruders to remotely access your computer or network. Windows Ope ... Applies To: All Service Types

Scheduled Maintenance on network resources at (mt) Media Temple. (mt) Media Temple performs periodic health and wellness maintenance to our network, servers, and data center facilities which we generally label as "Scheduled Maintenance". These actions sometimes cause periodic service disruption which we avoid whenever possible. Generally such actions are con ... Applies To: All Service Types

(mt) AccountCenter information The (mt) AccountCenter is the main secure interface for all clients to manage their accounts and services with (mt) Media Temple. Some of its features include: Overview - Basic information about the AccountCenter. Domains - Add, view, or manage your domains, and manager your server(s) and ser ... Applies To: All Service Types

(mt) Media Temple Customer Referral Program DETAILS: If you are a current (mt) Media Temple customer you may begin taking advantage of our referral program immediately. When the client you are referring orders a new service via our on-line process there is a field on the Complete Order screen marked Referral Domain. This field needs to b ... Applies To: All Service Types

Logging into the AccountCenter The following guide will provide information about the AccountCenter authentication process, and how to reset your login information. The following information is also used for authorization when you contacting our Support Department by telephone. Primary Domain - This can be the primary ... Applies To: All Service Types

(dv) Migration Overview and Preliminary Steps Information regarding migrating from an (ss) Shared-Server or (gs) Grid-Service to a (dv) Dedicated-Virtual Server. DETAILS: Switching from an (ss) Shared-Server or (gs) Grid-Service to a (dv) Dedicated-Virtual Server is not an upgrade. This is considered a migration. (mt) Media Temple will s ... Applies To: All Service Types

Managing your billing or contact information This article tells you how to update your billing or contact information online. DETAILS: Keeping your billing and contact information up-to-date is the best way for you to avoid problems with your account and guarantees that we can get a hold of you quickly when you have problems. In order t ... Applies To: All Service Types

Migrating your websites to the (dv) Dedicated-Virtual Server Whether you have a site with just static html pages or a dynamic database-driven one, this Migration Guide should prove to help you get started with your new (dv) Dedicated-Virtual Server. This document is by no means comprehensive but it should cover the basics to get you on your way. Before ... Applies To: (dpv) Nitro, All (dv)

Installation and Usage of Plesk Billing Bundle The Plesk Billing Bundle will provide integrated tools within Plesk to bill your own customers. This software is especially useful if you are using your (dv) Dedicated-Virtual Server to resell hosting services. This software can be installed and used at no additional cost and is part of your de ... Applies To: (dv) 3.5