Using SSH keys on your server Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: SSH Overview An SSH key will let you automatically log into your server from one particular computer without needing to enter your password. This is convenient if you make frequent SSH and scp connections t ... Applies To: All Service Types

HOWTO: Change or update various account passwords Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk adminsitrator access Overview Please refer to this page for assistance changing the passwords assoc ... Applies To: (gs), All (dv)

Account verification Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Verification forms are used when an Account Owner and/or listed Contact is unable to log into their AccountCenter, and do not have access to the primary email address on file for their account. ... Applies To: All Service Types

Manual Payment Methods Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Most (mt) Media Temple accounts are set up for automatic payments from the primary credit card on file. This means anytime a charge occurs on the account, the primary credit card ... Applies To: All Service Types

Domain Disputes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article explains (mt) Media Temple policy. Defining ownership Account Owner. The highest authority of a single specific Account is the Account Owner. Individual services that are associate ... Applies To: All Service Types

How do I respond to a support request? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview As a general practice, whenever you contact (mt) Media Temple Support, you will receive a support request that summarizes the call. There are times when you will need to respond ... Applies To: All Service Types

How do I submit a support request? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You may submit a support request at any time via your AccountCenter. Instructions Log into your AccountCenter. Hover over the Support tab and click on Open a Support Request, s ... Applies To: All Service Types

How do I view or print my invoice statements? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Whenever you need an invoice statement for a charge or balance on your account, you can find these invoices inside your AccountCenter at any time. Your AccountCenter maintains a ... Applies To: All Service Types

AccountCenter Contact roles Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview All types of Contacts have broad access to your AccountCenter and to your server(s). An AccountCenter Contact can: Access and modify your service(s). View some or all of your bi ... Applies To: All Service Types

How do I update my credit card? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can update your credit card information at any time in the AccountCenter. Instructions Sign in to the AccountCenter. From the Overview page hover over the Billing tab, clic ... Applies To: All Service Types

Billing information Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access This article explains how to monitor and manage your billing preferences. All actions listed in this article require you to be logged into your AccountCenter. Log into the AccountCenter. ... Applies To: All Service Types

Database users on the (gs) Grid-Service Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides instructions on how to change the password for database users on the (gs) Grid-Service. You can find more database information within your Server Guide. Database User T ... Applies To: (gs)

Using the Upgrade Server tool Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools Req ... Applies To: (dv) 3.5, (dv) 4.0, (gs), (ve)

Authentication policy Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you will need to provide a Support PIN or your AccountCenter password. Our policy is to not provide any account ... Applies To: All Service Types

What is my site number? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides details about site numbers on the (gs) Grid-Service. If possible, we encourage you to remember your site number. You will find it is used with many of the services (such ... Applies To: (gs)

Manage your email subscription preferences Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can now choose which notifications you would like to receive from us. We recommend checking the boxes for all maintenance-related categories. Instructions 1. Log into your A ... Applies To: All Service Types

(mt) Media Temple Customer Referral Program Applies to: All Services Difficulty: Easy Time: 5 Tools needed: None Overview If you are a current (mt) Media Temple customer you may begin taking advantage of our referral program immediately. After the referred customer is with us for 60 days, a one-time credit equal to their first mon ... Applies To: All Service Types

How do I add a domain or subdomain to my server? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview It's easy to add a domain or subdomain to any of your (mt) Media Temple servers. A subdomain is a domain that is part of a top-level domain. For example, example.com is a top ... Applies To: All Service Types

How can I change the password for the Server Administrator? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This guide will show you how to change the password for the Server Administrator on your (gs) Grid-Service. This is different than your AccountCenter password. You'll need to set this pas ... Applies To: (gs)

How can I generate a Support PIN? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you must provide a Support PIN or your AccountCenter password. Results This guide will provide ... Applies To: All Service Types

Managing your contact information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article explains how to add or edit a contact for your account. All types of contacts have broad access to your AccountCenter and to your server(s). An AccountCenter contact can: Acc ... Applies To: All Service Types

How do I remove an IP ban? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Our network includes a number of security measures to ensure a clean, trouble-free environment for your hosting services. One of these features is an automatic mechanism that is ... Applies To: All Service Types

Migrating your websites to the (gs) Grid-Service Applies to: (gs) Difficulty: Medium Time Needed: 60 Tools Required: SSH, FTP Client, DNS Control Overview Whether you have a site with just static html pages or a dynamic database-driven one, this migration guide should help you get started with your new (gs) Grid-Service. This document ... Applies To: (gs)

AccountCenter information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Introduction The (mt) Media Temple AccountCenter is the main secure interface for all clients to manage their accounts and services with (mt). Navigating the tabs Overview The Overview page conta ... Applies To: All Service Types

How do I view my web statistics? Applies to: (gs) Grid-Service Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview Urchin ... Applies To: (gs), All (dv)

How can I change my AccountCenter password? Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview Whether you're doing your every-six-months security update or just feel like typing something different when you log in, you will occasionally need to update your AccountCenter passwor ... Applies To: All Service Types

Managing/Ordering servers Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article provides details about managing servers within your AccountCenter. Adding/Ordering a server The following are steps to ordering a new server: Sign in to your AccountCenter. Hover ... Applies To: All Service Types

View bandwidth usage Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Use the AccountCenter bandwidth monitor to stay on top of your bandwidth use and any overage charges. Instructions Sign into the AccountCenter. Click on your primary domain for ... Applies To: All Service Types

What is an "Access Domain"? Applies to: (gs) Grid-Service Difficulty: Easy Time: 5 Tools needed: None Applies to: (ve) Server Difficulty: Easy Time: 5 Tools needed: None This article provides all the information you may want to know about access domains. For the (gs) Grid-Service The access domain is a unique h ... Applies To: (gs), (ve)

Logging into the AccountCenter Applies to: All Service Types Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The following guide will provide information about the AccountCenter authentication process, and how to reset your login information. The following information is also used for authorizati ... Applies To: All Service Types

Server Guide Applies to: (gs) Grid-Service Difficulty: Easy Time: 5 Tools needed: None Applies to: All (dv) Difficulty: Easy Time: 5 Tools needed: None Applies to: (ve) Server Difficulty: Easy Time: 5 Tools needed: None The Server Guide provides comprehensive information particular to your host ... Applies To: (gs), (ve), All (dv)

Getting started with your (gs) Grid-Service Applies to: (gs) Difficulty: Medium Time Needed: 60 Tools Required: None This article will get you familiar with your new (gs) Grid-Service hosting account, including the AccountCenter, our world-renowned support department, and the rest of the (mt) tools that come with your new service. ... Applies To: (gs)

How to find your Cluster and Storage Segment Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Your (gs) Grid-Service resides on one of our Clusters. Each Cluster has multiple Storage Segments that houses all of your data. This guide will show you how to find this information within your Server Guide. ... Applies To: (gs)

Viewing disk usage on your (gs) Grid-Service Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview A disk usage report shows how much disk space is currently being used on your (gs) Grid-Service. The (gs) Grid-Service allows for 100GB. Instructions Please use the following steps to check your disk space us ... Applies To: (gs)

Strong Password Guidelines Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Creating and using strong passwords is an important part of your server security. NOTE: If your old password was compromised, make sure that your new password is very different from your old one ... Applies To: All Service Types

Scheduled Maintenance on network resources at (mt) Media Temple Applies to: All Service Types Difficulty: Easy Time: 5 Tools needed: None (mt) Media Temple performs periodic health and wellness maintenance on our network, servers, and data center facilities. This is considered scheduled maintenance. (mt) Media Temple also takes necessary maintenance a ... Applies To: All Service Types