Vulnerability Scanning & Backported Security Fixes Virtually all network-based security auditing services (Hacker Safe, Control Scan, etc.) and some vulnerability scanning tools work by detecting the version numbers of the software being run on your server. Those version numbers are then queried against a database of known, security vulnerabili ... Applies To: All Service Types

How can I generate a Support PIN? This guide will provide instructions for generating a Support PIN, which can be used for contacting (mt) Media Temple. Login to the AccountCenter Click on the Support Tab, and then click on Support PIN Now simply click on Generate PIN Once created you will see a new 4 digit number that ... Applies To: All Service Types

Strong Password Guidelines This guide is provided to help you create strong passwords. The first step in protecting your services and online privacy is creating and maintaining a strong password. To help you choose a secure password, we've outline some of the best practices to assure you have a secure password. NOTE: ... Applies To: All Service Types

How can I Change my AccountCenter Password? Changing your AccountCenter password for your (mt) Media Temple account can be accomplished by performing the following steps: Login to the AccountCenter. Click on the CONTACTS tab. Click on the edit Icon for the account you wish to edit. Enter your new password in the two boxes. Click on ... Applies To: All Service Types

How do I make a payment? DETAILS: You have two main options under the "Make a Payment" section: Pay off the current balance Pay a different amount Your payment methods are: Credit Card (Master Card, Visa, Discover and American Express) PayByCheck PayPal Payments will be applied immediately if the client chooses the ... Applies To: All Service Types

AntiVirus Programs / SpyWare Programs Symptoms of Viruses: Your computer suddenly slows down. This can be more noticeable if your computer is connected to a network. Any unexpected changes in the content of your files. The virus may reduce security, which may allow intruders to remotely access your computer or network. Windows Ope ... Applies To: All Service Types

Scheduled Maintenance on network resources at (mt) Media Temple. (mt) Media Temple performs periodic health and wellness maintenance to our network, servers, and data center facilities which we generally label as "Scheduled Maintenance". These actions sometimes cause periodic service disruption which we avoid whenever possible. Generally such actions are con ... Applies To: All Service Types

(mt) AccountCenter information The (mt) AccountCenter is the main secure interface for all clients to manage their accounts and services with (mt) Media Temple. Some of its features include: Overview - Basic information about the AccountCenter. Domains - Add, view, or manage your domains, and manager your server(s) and ser ... Applies To: All Service Types

(mt) Media Temple Customer Referral Program DETAILS: If you are a current (mt) Media Temple customer you may begin taking advantage of our referral program immediately. When the client you are referring orders a new service via our on-line process there is a field on the Complete Order screen marked Referral Domain. This field needs to b ... Applies To: All Service Types

Logging into the AccountCenter The following guide will provide information about the AccountCenter authentication process, and how to reset your login information. The following information is also used for authorization when you contacting our Support Department by telephone. Primary Domain - This can be the primary ... Applies To: All Service Types

(dv) Migration Overview and Preliminary Steps Information regarding migrating from an (ss) Shared-Server or (gs) Grid-Service to a (dv) Dedicated-Virtual Server. DETAILS: Switching from an (ss) Shared-Server or (gs) Grid-Service to a (dv) Dedicated-Virtual Server is not an upgrade. This is considered a migration. (mt) Media Temple will s ... Applies To: All Service Types

Managing your billing or contact information This article tells you how to update your billing or contact information online. DETAILS: Keeping your billing and contact information up-to-date is the best way for you to avoid problems with your account and guarantees that we can get a hold of you quickly when you have problems. In order t ... Applies To: All Service Types

Removing an IP ban Our network includes a number of security measures to ensure a clean, trouble-free environment for your hosting services. One of these features is an automatic mechanism that is intended to stop brute-force log-in attacks. This system monitors log-in attempts from FTP, SSH, and SMTP services. T ... Applies To: (gs), (ss)

How do I change the database password on my (gs) Grid-Service? Changing your database password is accomplished through the (gs) GridControls available for you within the AccountCenter. NOTE: Text in this color is used as an example. Please be sure to replace this text with the proper information for your site or server. There are two different type ... Applies To: (gs)

How can I change the password for the Server Administrator? This guide will show you how to change the password for the Server Administrator on your (gs) Grid-Service. Login to your (mt) AccountCenter. Click on your Primary Domain. Click on Server Administrator: Click on Change Password to change the password: Click on Save to finish. Revisio ... Applies To: (gs)

How can I change email passwords? This guide will show a Server Adminstrator how to change the password for their Email Users. NOTE: Email users can change their own password via uControl. Please remember to use strong passwords. You can find a strong password generator at https://www.grc.com/passwords.htm. Login to the ... Applies To: (gs)

Understanding the GPU Tool Background: A GPU (Grid Performance Unit) is equal to: 1000 GPUs is equivalent to running a continuous 10% load on one processor for the month. You can use up to 1.38 GPU's per hour and not go over the 1000 GPU limit 1 GPU = 7.24% of 1 CPU for 1 hour NOTE: The above numbers are based on a 30 d ... Applies To: (gs)

Viewing disk usage on your (gs) Grid-Service A disk usage report shows how much disk space is currently being used on your (gs) Grid-Service. The full (gs) Grid-Service allows for 100GB, while the (gs) Grid-Service Lite offers 5GB. Please use the following steps to check your disk space usage. If you are using a large amount of space, ... Applies To: (gs)

(gs) Grid-Service Server Guide The Server Guide provides comprehensive information particular to your (gs) Grid-Service. It can be accessed via the GridControls section of the AccountCenter. How can I access my Server Guide? Login to your AccountCenter. Click on the Primary Domain for your (gs) Grid-Service. Click on Se ... Applies To: (gs)

How to find your Cluster and Storage Segment Your (gs) Grid-Service resides on one of our Clusters. Each Cluster has multiple Storage Segments that houses all of your data. This guide will show you how to find this information within your Server Guide. The cluster is the permanent home for your (gs) Grid-Service, while the Storage Segme ... Applies To: (gs)

How do I move my websites between (gs) Grid-Services? Moving a site from one (gs) Grid-Service to another can vary in difficulty and time-investment depending on what needs moving. Before you begin, you will of course need to have two (gs) Grid-Services. You may add the service through your AccountCenter. NOTE: This article is intended for a ... Applies To: (gs)

Migrating your websites to the (gs) Grid-Service Whether you have a site with just static html pages or a dynamic database-driven one, this Migration Guide should help you get started with your new (gs) Grid-Service. This document is by no means comprehensive, but it should cover the basics to get you on your way. Moving your sites to (mt) ... Applies To: (gs)