Email Program Setup Tutorials The following is a collection of articles for configuring various email programs. Before setting up your email client we suggest reading Using Email with your (mt) Media Temple Services. Outlook Express and Outlook 2002 How to setup email in Outlook Express and Outlook 2002 Outlook 2003 ... Applies To: All Service Types

Using Email with your (mt) Media Temple services Your (mt) Media Temple service is always ready to accept messages from anyone using an email client such as Microsoft Outlookor Apple Mail. POP and IMAP are the two most common email protocols on the internet. They both allow an email client to communicate with your services, but they do so in ... Applies To: All Service Types

HOWTO: SPF - All Purpose NOTE: The authoritative source for this information can be found here: http://www.openspf.org/SPF_Record_Syntax . SUMMARY: Sender Policy Framework (SPF) is a relatively new method of fighting spam. As more time passes, this protocol will be used as one of the standard methods of fighting s ... Applies To: All Service Types

How to View Email Headers This is a simple resource on how to read the full email headers, also known as long headers or internet headers, from an email message in various email clients. Headers include such details as sender, recipient, subject, sending time stamp, receiving time stamps, and much more. They are very ... Applies To: All Service Types

ISP Outgoing SMTP Server Listing. Today many ISPs (Internet Service Providers) block the use of third-party SMTP servers, such as those for your (mt) Media Temple service. This is to prevent spamming on their networks, and many make this change without warning their customers. Please use the guide Checking your Outgoing Mail S ... Applies To: All Service Types

Sending Email via an SMTP Server SUMMARY: This is a general overview of guidelines for sending and troubleshooting outgoing / SMTP email on your domain. It is important to remember that (mt) Media Temple has secured your outbound mail server to only allow valid email users to send email through your server. This prevents Spamm ... Applies To: All Service Types

Troubleshooting SMTP problems SMTP or sending mail problems are common and usually easy to troubleshoot. This document will help customers troubleshoot SMTP problems on all (mt) Media Temple hosting platforms. The first step in any troubleshooting procedure is to try to identify and recreate the problem. Use your mail progr ... Applies To: All Service Types

How do I move my emails from one address to another? Email can be easily transferred from one IMAP email account to another using any modern email program. The information below is a simple guideline. These steps can vary depending on the email program used. NOTE: If your domain has not propagated to the new account, then you can set up your ... Applies To: All Service Types

Understanding an Email Header. The following guide is provided to learn how to read and understand an email header. To understand an email header we need to analyze the life of the email. Most of the time it appears that email is passed directly from the sender directly to the recipient. This isn't true: a typical email pas ... Applies To: All Service Types

Sending or viewing emails using telnet When troubleshooting email issues it may be useful to read or send emails from your server directly using the telnet application. This guide shows some basic steps to send an email from your server, and how to check your email using telnet. TIP: This article assumes that you know how to get ... Applies To: All Service Types

Troubleshooting common issues with email The following information will help assist you in troubleshooting email-related issues. If further help is needed please open a Support Request in the AccountCenter with your exact details. Understanding Email Limits (ss) / (gs) Outgoing Email Limitations The (ss) and (gs) services allow y ... Applies To: All Service Types

HOWTO: Setup email in Apple Mail Things you will need: Your domain name: mt-example.com Your Email address: username@mt-example.com (Creating Email Accounts - All purpose). Your email password. Choose IMAP or POP - Please see Using Email with your (mt) Media Temple services for more details. Its important to realize this can ... Applies To: All Service Types

Outgoing Email Limitations There are 2 limits you need to be aware of regarding our (ss) and (gs) server outgoing mail limits: 50 emails per minute 500 emails an hour Sending at a rate higher than this may result in account suspension. In addition to any emails you would send from your email accounts in your day-to-da ... Applies To: (gs), (ss)

Maximum email message size The mail server may impose limitations on the maximum size of a email message that can be sent through the server which may cause errors. DETAILS: The maximum message size of an email that can be sent and received through the server is 10MB (the total size of the message itself and any attachmen ... Applies To: (gs), (ss)

Getting Started with SquirrelMail Webmail SquirrelMail is a standards-based webmail package written in PHP. SquirrelMail has all the functionality you would want from an email client, including strong MIME support, address books, and folder manipulation. Login Enter your username in the name field (if in doubt: <username>@< ... Applies To: (gs), (ss)

Can I have a static IP Address on the (gs) Grid-Service? To better answer this question we must first explain how IP Addresses work on the (gs) Grid-Service. Due to the architecture of the (gs) Grid-Service incoming and outgoing connections will function differently. Let's first discuss IP Addresses for incoming connections. By default your (gs) Grid ... Applies To: (gs)

How can I change email passwords? This guide will show a Server Adminstrator how to change the password for their Email Users. NOTE: Email users can change their own password via uControl. Please remember to use strong passwords. You can find a strong password generator at https://www.grc.com/passwords.htm. Login to the ... Applies To: (gs)

(gs) HOWTO: Import your Address Book to WebMail Did you know you can import your address book in CSV format to your @mail webmail application. DETAILS: First thing you will need to do is export your address book in CSV format. Consult your email program's help files on how to do this. Login to your webmail Click on 'Tools' > 'Address ... Applies To: (gs)

How do I create email accounts on my (gs) Grid-service? This article will teach you how to create new email users on your (gs) Grid-service. Webmail access is also address at the bottom of this article. Setting up email is very simple. It consists of two basic steps: Adding one or more users on your hosting service. Configuring your computer's em ... Applies To: (gs)

How to Enable or Disable local mail for your (gs) Grid-Service? Symptoms If you are unable to create an email alias because your domain is not available in the drop-down list of your domains. If you have recently added a domain to your service that did not have MX records resolving to (mt) Media Temple your email for that domain is disabled by default. If ... Applies To: (gs)

I attempted to send an email and it was rejected. The message was "Possible email abuse detected". Your message may have had characteristics matching those of a typical spam message. As per our Acceptable Usage Policy, our systems were not able to allow your message to be sent because it was determined to be a possible spamming attempt. Spam is a large problem on the Internet and can lead to ... Applies To: (gs)

(gs) Mail Protect setup and usage The following guide will show you how to mange the spam filter settings for your (gs) Grid-Service. MailProtect (Global Settings) Login to your (ac) AccountCenter Click on your Primary Domain Click on MailProtect (Anti-Spam) Configure your settings: Delivery: Move spam into IMAP sub ... Applies To: (gs)

(gs) Creating an email alias/forwarder DETAILS: Email aliases are a powerful feature of your hosting service that allow you to have an unlimited number of email addresses that forward to multiple destinations. Email aliases are commonly used to receive email at a particular address that map to multiple email addresses. Often custome ... Applies To: (gs)

Blocking outbound connections over Port 25 Effective June 9, 2009 we will start blocking all outgoing mail attempts that establish a direct MX connection over port 25 on the (gs) Grid-Service platform. This change is NOT intended to have any impact on your ability to send/receive email using programs like Microsoft Outlook and Apple Ma ... Applies To: (gs)

Why do emails disappear from my trash and spam folders? Many of us have once deleted an email message to then later decide we actually need it. For this reason it is important to know how long messages will stay in your trash folder before they are permanently deleted. The fact is that these settings can change depending on what email clients you u ... Applies To: (gs)

Exporting your Address Book (contacts) from @Mail The following guide will show you how to export your contacts from the @Mail webmail client. WARNING: In order to export your contacts you must login to the Advanced Mozilla or Advanced IE6+ versions of @Mail. Login to @mail (Advanced Versions Only). Click on Tools > Address Book. Clic ... Applies To: All Service Types

(gs) Create a Email Catch The following guide will show you how to create a catch-all on the (gs) Grid-Service. Warning: It is important to note that adding a catch-all has been known to produce more spam. It is also advisable that you do not forward a catch-all to a external email address. Create a Catch-All ... Applies To: (gs)