Using the traceroute command Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Using traceroute to diagnose network routing issues When you connect to another computer, your traffic does not go directly to the machine you are attempting to connect to. Instead it goes thro ... Applies To: All Service Types

Using telnet Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Telnet is often used when diagnosing problems, to manually ... Applies To: (gs), (ve), All (dv)

How do I find my current IP address? Applies to: All Services Difficulty: Easy Time Needed: 10 Tools Required: None Overview Every device connected to the public Internet is assigned a unique number known as an Internet Protocol (IP) address. IP addresses consist of four sets of numbers separated by periods, e.g. 127.0.0.1 ... Applies To: All Service Types

HOWTO: Use ping to find network problems Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Packet INternet Groper (Ping) allows you to quickly verify the connectivity of your Internet connection to our servers. Ping attempts to transmit a packet from your computer to a website on the ... Applies To: All Service Types

Where are the access_log and error_log files for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

(gs) Backing Up Site Content Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: FTP, SSH Overview This list is not meant to be comprehensive, but rather more of an introduction. There are other tools available for your operating system that would work equally well. These can range from both manual ... Applies To: (gs)

Why can't I connect to my MySQL database from PHP? Applies to: (gs) Difficulty: Medium Time: 30 Tools needed: AccountCenter access, FTP Applies to: All (dv) Difficulty: Medium Time: 30 Tools needed: Plesk administrator access, FTP Overview This article contains the basic information you need to connect from PHP to your MySQL database ... Applies To: (gs), All (dv)

Making directories browsable, solving 403 errors Applies to: (gs) Grid-Service Difficulty: Easy Time: 5 Tools needed: None Applies to: (dv) Dedicated-Virtual Server 4.0 Difficulty: Easy Time: 5 Tools needed: None Applies to: (dv) Dedicated-Virtual Server 3.5 Difficulty: Easy Time: 5 Tools needed: None Overview Make a directory we ... Applies To: (gs), All (dv)

Checking your outgoing mail server (Is Port 25 blocked?) Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: SSH Introduction Many email clients and services use port 25 for SMTP to send out emails. However an ISP (Internet Service Provider) may block port 25 in order to prevent spamming by its customers. This art ... Applies To: All Service Types

Working with a hacked or compromised server Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SFTP Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SFTP NOTE: Remember that it is your responsibility to maintain the security of any scripts or applications you choose to install and use on ... Applies To: (gs), All (dv)

Why do emails disappear from my trash and spam folders? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction Many of us have once deleted an email message to then later decide we actually need it. For this reason, it is important to know how long messages will stay in your trash folder before they are permanen ... Applies To: (gs)

How can I create a phpinfo.php page? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: FTP, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP, plain text editor Overview You can use a phpinfo() page to view the current PHP information for your server. This file o ... Applies To: (gs), All (dv)

Using .htaccess files Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: FTP, plain text editor Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: FTP, plain text editor Introduction The .htaccess file is a powerful tool for modifying your Apache configuration on a pe ... Applies To: (gs), All (dv)

(gs) AMFPHP incompatibilty with PHP 5.2 Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview AMFPHP is a free open-source PHP implementation of the Action Message Format(AMF). AMFPHP was, at one point, incompatible with PHP 5.2 and later versions. However, it now appears that this issue has been res ... Applies To: (gs)

How do I restore my data from an (mt) backup? Applies to: (gs) Difficulty: Medium - Hard Time Needed: 30 - 60 Tools Required: SSH, FTP Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access, FTP Applies to: All (ve) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access ... Applies To: (gs), (ve), All (dv)

Maximum email message size Applies to: (gs) Grid-Service Difficulty: Easy Time: 5 Tools needed: None Limits The (gs) Grid-Service imposes the following size limitations on outgoing email: Through local mail client: 50 MB total, including message and attachment(s). Through webmail: 10 MB total, including message ... Applies To: (gs)

Sending or viewing emails using telnet Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction When troubleshooting email issues, it may be useful to read or send emails from your server directly using the telnet application. This guide shows some basic steps to send an email from you ... Applies To: All Service Types

Understanding an email header Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction This guide is provided to learn how to read and understand an email header. To understand an email header, we need to analyze the life of the email. Most of the time, it appears that email i ... Applies To: All Service Types

Using MySQLTuner Applies to: (gs) Difficulty: Medium Time Needed: 60 Tools Required: SSH, MySQL GridContainer Applies to: All (dv) Difficulty: Medium Time Needed: 60 Tools Required: SSH, root Overview MySQLTuner is a script written in Perl that allows you to review a MySQL installation quickly and ma ... Applies To: (gs), All (dv)

Understanding the dig command Applies to: All Service Types Difficulty: Medium Time Needed: 10 Tools Required: None Overview The command dig is a tool for querying DNS nameservers for information about host addresses, mail exchanges, nameservers, and related information. This tool can be used from any Linux (Unix) o ... Applies To: All Service Types

Flushing DNS Cache Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction When your computer visits a website for the first time, it stores the website's DNS information in a local cache. The next time you visit that website, it will first look at this cache f ... Applies To: All Service Types

Outgoing Email Limitations Service Type: (gs) Grid-Service Difficulty: Easy Time Needed: 10 Tools Required: Email address Limits The following two limits both apply to the number of emails sent from your (gs) Grid-Service: 50 emails per minute 500 emails an hour You could send up to 50 emails per minute for 10 ... Applies To: (gs)

Troubleshooting SMTP problems Applies to: (gs) Grid-Service Difficulty: Medium Time: 25 Tools needed: email client Applies to: (dv) Dedicated-Virtual Server Difficulty: Medium Time: 25 Tools needed: email client Overview This article covers several common SMTP (outgoing email) errors and possible solutions. Feel f ... Applies To: All Service Types

Domain warning for 1-Click installations Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access and DNS control Overview On occasion, you may run across a Domain Warning message when using the 1-Click tool. This article provides steps to correct this. If you received the error in Figure 1, you c ... Applies To: (gs)

How do I set up spam filtering for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Why am I seeing a 403 Forbidden error message? Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview The 403 Forbidden error is an HTTP status code that means that accessing the ... Applies To: (gs), All (dv)

Common issues with Apple Mail Applies to: (gs), All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None FAQs Q: What's the best way to assure my emails in Mail are backed up? A: Mac OS X comes with a feature called Time Machine which will maintain backups of your entire machine including emails in Mail wh ... Applies To: (gs), All (dv)

Basic troubleshooting & tips for CloudFlare Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFl ... Applies To: (gs), (ve), All (dv)

Why am I getting a 500 Internal Server Error message? Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: Plain text editor, FTP client Overview 500 Internal Server Error is a generic error message, given when no more specific message is suitable. There are a number of causes for a 500 Internal Server Error to ... Applies To: All Service Types

Errors logging into phpMyAdmin Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Database user login Symptoms It's not unusual to type in an incorrect username or password when logging into phpMyAdmin. However, a failed login can sometimes lead to a frustrating experience: When you immediately attempt ... Applies To: (gs)

AntiVirus Programs / SpyWare Programs Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Symptoms of Viruses Your computer suddenly slows down. This can be more noticeable if your computer is connected to a network. Any unexpected changes in the content of your files. The virus may reduce se ... Applies To: All Service Types

Clearing your browser's cache Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Clearing your browser's cache can help with viewing recently changed web pages when they are not showing up properly. The following procedures provide steps to clear the cache for a variety of br ... Applies To: All Service Types

Troubleshooting common issues with email Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Getting started Email covers a broad category of services. Some errors are easy to diagnose, and others require a bit of investigation. T ... Applies To: (gs), All (dv)

Movable Type Dynamic Template Bug Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Symptoms Part or all of your website generates 403 Forbidden errors after enabling dynamic templates in Movable Type. If the blog is installed in the document root of your site, every attempt to view a pa ... Applies To: All Service Types

Troubleshooting CGI/PERL scripts Applies to: (gs) Grid-Service Difficulty: Medium Time: 20 Tools needed: ssh Applies to: (dv) Dedicated-Virtual Server Difficulty: Medium Time: 20 Tools needed: ssh This article provides some basic troubleshooting steps to follow for CGI and Perl scripts. Please keep in mind that (mt) Me ... Applies To: (gs), All (dv)