Q&A Regarding Database Password Updates (March 2010) This article has been provided to help answer some of the common questions customers may have regarding the "Database User Password Change" email notification that was sent to (gs) Grid-Service customers. Question: Who does this change affect? Answer: All (mt) Media Temple customers with at ... Applies To: (gs)

Viewing your web statistics Urchin is installed on all (gs) Grid-Service hosting services. This article tells you how to get to your Urchin statistics. Details: (gs) Grid-Server Log into your AccountCenter Click on 'Urchin' NOTES: Web statistics for sub domains and alternate domains are all compiled into one log ... Applies To: (gs), (ss)

Using Environment Variables in PHP This article explains the basics of using environment variables in PHP scripts to maximize portability. (mt) Media Temple platforms provide many useful environment variables specific to each user account. These are available to the PHP scripting language, and their use can greatly increase the ... Applies To: All Service Types

Common SSH Commands DETAILS: Not all of these commands will run on all Hosting Products. This is a list of Common commands that can be run from root / SSH access. I. Basic Commands A. Retrieve Plesk Admin Password cat /etc/psa/.psa.shadow B. Change Directory (cd) cd /path/to/directory/ C. Listing Files/SubFolder ... Applies To: All Service Types

Pointing Multiple Domains to the Same Alternate Domain Folder Sometimes you want to simply point another domain to an alternate domain's folder. This article will show you how to do just that. Example: You have mt-example.com as a primary and alt-example.com as an alternate. You want alt-example.com to serve the same content as mt-example.com. DETAILS: ... Applies To: (gs), (ss)

General Slowness caused by excessive includes Many webpages contain references to other sites on or off of the (mt) Media Temple network. Because of how browsers and some scripts work excessive off-network includes may result in a perceived slowness of your website. DETAILS: Your webpage uses a POPular javascript to create menu effects. Th ... Applies To: All Service Types

Understanding basic vi (visual editor) vi (visual editor) is included with all (mt) Media Temple services. vi is a full screen editor and has two modes of operation. Command Mode - every character entered is a command. This is the default mode when you start vi. Insert Mode - this mode allows you to edit. To enter insert mode si ... Applies To: All Service Types

Movable Type Dynamic Template Bug Part or all of a web site generates 403 errors after enabling dynamic templates. DETAILS: How to recreate: Log into movable type. Click on the "Templates" link for any blog that is setup. Under "Build Options", select either "Build Only Archive Templates Dynamically" or "Set Each Template' ... Applies To: All Service Types

Using Authorize.NET with Miva Merchant This article explains how to use the Authorize.NET module with Miva Merchant Details: Several steps must be taken to make the Authorize.NET module for Miva Merchant function properly in a (ss) Shared-Server environment at (mt) Media Temple. If you are attempting to set this up, and see the fo ... Applies To: All Service Types

System Paths DETAILS: (mt) Media Temple provides this article as a courtesy to our customers. Although the instructions and information herein have been tested and known to work in most cases, they may not function properly in every case or scenario. As a result, this article is not supported by (mt) Media ... Applies To: All Service Types

Using SSH in Putty (Windows) Putty is a free software application for Windows 95,98, XP, & Vista which can be used to make a SSH Connection. You can find the application at http://www.chiark.greenend.org.uk/~sgtatham/putty/ Download Putty from http://www.chiark.greenend.org.uk/~sgtatham/putty/ Save it to your C:\WIN ... Applies To: All Service Types

Troubleshooting CGI/PERL scripts The information in this article will help website administrators troubleshoot CGI/PERL problems. (mt) Media Temple's Linux hosting services have powerful, full featured CGI/PERL handling capabilities which rarely, or never cease to operate correctly. Years of experience has proven to both (mt) ... Applies To: All Service Types

SSH known_hosts issues DETAILS: When a domain has been moved from one server to another an issue with SSH logins may occur. The warning dialog that most SSH programs give looks something like this: @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ @ WARNING: REMOTE HOST IDENTIFICATION HAS CHANGED! @ @@@@@@@ ... Applies To: All Service Types

Using a SSH Config File By creating a local configuration file for ssh you can create shortcuts for servers you frequently access, in addition to configuring more advanced options. For the purposes of this article we will show you how to create a shortcut for a (gs) Grid-Service and (dv) Dedicated-Virtual Server, inc ... Applies To: All Service Types

Using rewrite rules mod_rewrite is a module that uses a rule-based rewriting engine (based on a regular-expression parser) to rewrite requested URLs on the fly. The *very* basic examples presented here will redirect a browser trying to access a website to another address on the server. Mod_rewrite has many other i ... Applies To: All Service Types

Using the history command All of our services are currently running on Linux. In Linux there is a very useful command to show you all of the last commands that have been recently used. The command is simply called history, but can also be accessed by looking at your .bash_history in your home folder. By default the his ... Applies To: All Service Types

How do I redirect my site using a .htaccess file? This document will explain how to create a .htaccess file to redirect your site or site content. This will not redirect any emails for your domains. WARNING: As a configuration file, .htaccess is very powerful. Even the slightest syntax error (like a missing space) can result in your conten ... Applies To: All Service Types

Block a specific IP Address from accessing your Website If you have annoying visitors, site scrapers, or spammers, you may find it useful to block these users from accessing your website content. You can block bad visitors by IP Address (or blocks of IP Addresses) using a .htaccess file. Below are some useful examples: Secure Directories by IP Addr ... Applies To: All Service Types

Using SSH in Terminal.app (Mac OSX) This following article will teach you how to make a SSH Connection to your (mt) Media Temple service using the Terminal application in OS X. Step 1: Adding Terminal to the dock (Optional) Open your Macintosh HD and go to the Applications folder. Now open the Utilities folder. Next look for ... Applies To: (gs)

Connecting via SSH to your (gs) Grid-Service SSH is a way to access your hosting account in a secure way. Using an SSH client you can perform standard Linux operations on your server remotely via the command-line. Step 1: Obtaining access For security purposes, your (gs) Grid-Service comes with the SSH option disabled by default. If yo ... Applies To: (gs)

Creating an alternate domain What is an alternate domain? On (mt) Media Temple services an alternate domain is simply an additional domain on your (mt) service. For example, your primary domain may be mt-example.com, but you can have an alternate domain of alt-example.com. An alternate domain will function as its own webs ... Applies To: (gs)

Can I have a static IP Address on the (gs) Grid-Service? To better answer this question we must first explain how IP Addresses work on the (gs) Grid-Service. Due to the architecture of the (gs) Grid-Service incoming and outgoing connections will function differently. Let's first discuss IP Addresses for incoming connections. By default your (gs) Grid ... Applies To: (gs)

Is Imagemagick installed on the (gs) Grid-Service? ImageMagick is a software suite to create, edit, and compose bitmap images. It can read, convert and write images in a variety of formats. The functionality of ImageMagick is typically utilized from the command-line or you can use the features from programs written in your favorite programming ... Applies To: (gs)

Installing WordPress using the 1-Click Application Tool WordPress is a state-of-the-art blogging platform with a focus on aesthetics, web standards, and usability. Using our 1-click installer in the AccountCenter is the easiest way to start blogging today. You can also view a video of this installation made by WordPress themselves at wordpress.tv. ... Applies To: (gs)

Working with a hacked or compromised server NOTE: Remember that it is your responsibility to maintain the security of any scripts or applications you choose to install and use on your hosted service. For more details please read our Statement of Support. An exploited or hacked server is one that is no longer fully under your control. ... Applies To: All Service Types

How can I change the domain name for my WordPress blog? This article will show you how to change the domain name for a WordPress site on your (gs) Grid-Service. In this example we will move 1234.mtwordcamp.com to just mt-example.com. However this can be accomplished between any domain or subdomain you wish. Login to the Admin panel of WordPress u ... Applies To: (gs)

Using SSH Keys on your server Using ssh keys on your (mt) Media Temple service provides a convenient way for you to access your service securely from your home computer. With an ssh key you do not have to enter your password each time. Before proceeding make sure you have read the information below carefully. Let's begin ... Applies To: All Service Types

How can I install and use pear modules on the (gs) Grid-Service? Details: Pear is pre-installed and available for use on (gs) Grid-Services. The path to Pear is '/usr/local/php-x.x.x-x/share/pear' where php-x.x.x-x is replaced by the version of php that is active on your site. The installation directories have already been added to your include_path so not ... Applies To: (gs)

Installing PECL extensions The following are the steps required to install most PECL extensions on the (gs) Grid-Service. You can find a list of PECL extensions at http://pecl.php.net/packages.php. Create the following directories on your service: mkdir /home/#####/data/lib mkdir /home/#####/data/lib/php/ Run the comm ... Applies To: (gs)

How can I stream a quicktime video clips on the (ss) Shared-Server? This document will walk you through getting a video file to stream using your (ss) Shared-Servers streaming service. Details: Upload the movie clip to be streamed to the /var/www/html/_qt/ folder, in this case it was named sample.mov, this file is installed on your (ss) server when we provis ... Applies To: (ss)

(gs) Is mod_gzip installed on the Grid-Service? Answer Since the (gs) runs the newer Apache 2, mod_gzip has been replaced by the more flexible and configurable mod_deflate. This essentially means that if you are seeking to find a way to disable mod_gzip for any reason, you actually don't need to do anything since we are not using it at al ... Applies To: (gs)

(gs) What is my Site Number? This article explains site numbers, and what they are commonly used for. DETAILS: The site number is a unique number assigned to each (gs) Grid-Service and sent in the Service Activation Letter email. It is also located in the Server Guide, which is available in your AccountCenter. Revisi ... Applies To: (gs)

Using Subversion Subversion (SVN) is a version control system initiated in 2000 by CollabNet Inc. It is used to maintain current and historical versions of files such as source code, web pages, and documentation. Subversion is well-known in the open source community and is used on many open source projects, in ... Applies To: (gs)

Troubleshooting Common Issues with Cron Jobs NOTE: For more information on how to setup a cron job on your service, please see http://kb.mediatemple.net/questions/243/ Details: Cron jobs are commands that your service runs at a specified interval, and as such can be difficult to troubleshoot. Although we can't help troubleshoot your ... Applies To: All Service Types

Blocking outbound connections over Port 25 Effective June 9, 2009 we will start blocking all outgoing mail attempts that establish a direct MX connection over port 25 on the (gs) Grid-Service platform. This change is NOT intended to have any impact on your ability to send/receive email using programs like Microsoft Outlook and Apple Ma ... Applies To: (gs)

(gs) Mime type listing Details: Various mime types are pre-configured for use on the Grid. If you would like to add a custom mime-type for use on your website you can do so by using an .htaccess file: Create a file named '.htaccess' in the directory in which you will place the files that need mime type customizatio ... Applies To: (gs)

Installing Perl modules on the (gs) Grid-Service The following article will show you how to install Perl modules on the (gs) Grid-Service. You can find many perl modules by visiting http://search.cpan.org. NOTE: Whenever you see ##### please replace it with your site number. You can find a list of perl modules already installed on the (gs) ... Applies To: (gs)

Installing Mercurial on the (gs) Grid-Service Mercurial is a fast, lightweight Source Control Management system designed for efficient handling of very large distributed projects, similar to other 'versioning' tools such as subversion and git. Please consult Mercurial’s official website for further information. This article has the follo ... Applies To: (gs)

Using Git Git is an open-source version control system designed to handle very large projects with speed and efficiency. Git falls in the category of distributed source code management tools, similar to CVS, Subversion (svn), or Bazaar. Every Git working directory is a full-fledged repository with comple ... Applies To: (gs)

Installing Joomla This guide will teach you how to perform a typical Joomla installation on (mt) Media Temple's Grid-Service. NOTE: This guide does not show you how to upgrade Joomla. For upgrading information please visit Joomla.org. Please remember that this guide is only provided as a courtesy. The version ... Applies To: (gs)

Preventing multiple password prompts when using svn (subversion) This article has the following dependencies: Please make sure you have a basic understanding of SSH and have access enabled. This article assumes you already have configured a working repository on your (gs) Grid-Service. mt-example.com is used as an example. Please be sure to replace this ... Applies To: (gs)

Pointing your sub-domain to a sub-directory on another domain The example below will create a new sub-domain on a (gs) Grid-Service named sub.mt-example.com that will actually serve content from the already existing sub-directory named sub located at mt-example.com/sub. These steps will NOT mirror or copy the content. All traffic to the new sub-domain wi ... Applies To: All Service Types

Prevent search engines from indexing your websites Web Robots, also known as Web Wanderers, Crawlers, or Spiders, are programs that traverse the web automatically. Search engines, such as Google or Yahoo, use them to index the web content of your site. However they can also be used inappropriately, such as spammers using them to scan for email ... Applies To: All Service Types

Enabling vi syntax colors The following guide will show you how to enable syntax colors for VI/VIM. NOTE: These colors are subject to appear different based on your terminal/ssh application's ability to display colors. Some will be unable to display the colors completely. Login to your (mt) Media Temple serv ... Applies To: (gs), All (dv)

Understanding Urchin Statistics Understanding Urchin Statistics Traffic Sessions Graph - A 'Session' is defined as a series of clicks on your site by an individual visitor during a specific period of time. A Session is initiated when the visitor arrives at your site, and it ends when the browser is closed or there is a per ... Applies To: (gs)

Installed perl modules The following list includes all of the currently installed perl modules installed on our (gs) Grid-Service platform as of 06-09-2008. We will be sure to update this list whenever we add/remove perl modules. Due to the complex nature of the (gs) we require additional time before installing any ... Applies To: (gs)