Managing Domains Service Type: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, DNS control Overview This article provides details on managing domains within your AccountCenter. If you are looking for domain registration information, including managing WHOIS info, ... Applies To: All Service Types

Introduction to uControl Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction The uControl panel is a tool for individual email accounts on the (gs) Grid-Service. It provides email users with a central place to edit various settings for their specific email names. This feature all ... Applies To: (gs)

Ordering an SSL certificate from (mt) Media Temple Applies to: (gs) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (dv) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: n/a Tools needed: n/a Follow these instructions to order an SSL Certificate from (mt) ... Applies To: (gs), (ve), All (dv)

Can I have a static IP address on the (gs) Grid-Service? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview To better answer this question, we must first explain how IP addresses work on the (gs) Grid-Service. Due to the architecture of the (gs) Grid-Service, incoming and outgoing connections will function differe ... Applies To: (gs)

How do I point my mail to Google Apps? Applies to: All Hosting Platforms Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Google Apps account Overview Google Apps is a service from Google providing independently customizable versions of several Google products under a custom domain name. Requirements B ... Applies To: All Service Types

Creating a POP/IMAP email account Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (gs), All (dv)

Creating additional FTP/SFTP users Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access or root access, SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Require ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

SSH known_hosts issues Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: SSH Introducton When a domain has been moved from one server to another an issue with SSH logins may occur. The warning dialog that most SSH programs give looks something like this: @@@@@@@@@@@@@@@@@@@@@@@ ... Applies To: All Service Types

Using Git Applies to: (gs) Difficulty: Hard Time Needed: 30 Tools Required: SSH, vi knowledge Overview Git is a free and open source, distributed version control system designed to handle everything from small to very large projects with speed and efficiency. Git falls in the category of distribu ... Applies To: (gs)

Set up third-party email applications Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Third-party applications There are many great email applications that work with all of our services. Below are just a few to choose from: Android Homepage | Set up guide Apple Mail Homepage | Set up guid ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Using the traceroute command Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Using traceroute to diagnose network routing issues When you connect to another computer, your traffic does not go directly to the machine you are attempting to connect to. Instead it goes thro ... Applies To: All Service Types

Using telnet Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Telnet is often used when diagnosing problems, to manually ... Applies To: (gs), (ve), All (dv)

Using the history command Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: SSH Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: SSH Overview All of our services are currently running on Linux. In Linux, ... Applies To: (dv) 4.0, (gs), (ve)

HOWTO: (gs) SVN multiple users Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview This article explains how to set up and connect to svn repos on a (gs) Grid-Service with multiple users. The authoritative documentation for Subversion can be found on their website. Requirem ... Applies To: (gs)

HOWTO: Use ping to find network problems Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Packet INternet Groper (Ping) allows you to quickly verify the connectivity of your Internet connection to our servers. Ping attempts to transmit a packet from your computer to a website on the ... Applies To: All Service Types

Export and import MySQL databases Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH Overview This article will show you how to export a copy of your MySQL database, and how to import an SQL database backup file to your d ... Applies To: (gs), All (dv)

How do I enable CloudFlare? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFl ... Applies To: (dv) 4.0, (gs), (ve)

How do I disable the CloudFlare service? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The CloudFlare service can easily be disabled for any domain, at any time, in your AccountCenter. Instructions Log into your AccountCenter. On the Overview page, scroll down to ... Applies To: (dv) 4.0, (gs), (ve)

Basic MySQL performance tuning (MySQLd) Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, phpMyAdmin access Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root, vi knowledge Introduction The following is just one simple way to get started with optimizing y ... Applies To: (gs), All (dv)

How do I add a subdomain to CloudFlare? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can easily add a subdomain to your CloudFlare service. This article will show you how! A subdomain is a domain that is part of a top-level domain. For example, example.com is a top-level ... Applies To: (gs)

Why am I seeing a CloudFlare error message? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview On ocassion, you may encounter an error message with CloudFlare. This article address the most common errors. Common error messages "Error processing request" Sympto ... Applies To: All Service Types

Managing a MySQL database with phpMyAdmin Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: AccountCenter access, database user login Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access, database user login Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 T ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

HOWTO: Change or update various account passwords Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk adminsitrator access Overview Please refer to this page for assistance changing the passwords assoc ... Applies To: (gs), All (dv)

Where are the access_log and error_log files for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Setting up external MySQL connections Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, SSH Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH Introduction When attempting to connect externally to your MySQL server through a database-management software, such a ... Applies To: (gs), All (dv)

(gs) Is mod_gzip installed on the Grid? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Since the (gs) runs the newer Apache 2, mod_gzip has been replaced by the more flexible and configurable mod_deflate. Essentially, this means that if you are seeking to find a way to disable mod_gzip for any ... Applies To: (gs)

(gs) Backing Up Site Content Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: FTP, SSH Overview This list is not meant to be comprehensive, but rather more of an introduction. There are other tools available for your operating system that would work equally well. These can range from both manual ... Applies To: (gs)

Migrate to a (dv) from a (gs) Applies to: (gs) Difficulty: Medium Time Needed: 60 Tools Required: FTP client, DNS control Overview This article will guide you through migrating your website from a (gs) Grid-Service to a (dv) Dedicated-Virtual Server. You will need to place the order for the new (dv) service through ... Applies To: (gs)

Understanding the GPU tool Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A GPU (Grid Performance Unit) is equal to: 1000 GPUs is equivalent to running a continuous 10% load on one processor for the month. You can use up to 1.38 GPU's per hour and not go over ... Applies To: (gs)

How do I move my websites between (gs) Grid-Services? Applies to: (gs) Difficulty: Hard Time Needed: 120 Tools Required: SSH, FTP Client, DNS Control Overview Moving a site from one (gs) Grid-Service to another can vary in difficulty and time-investment depending on what needs moving. Before you begin, you will of course need to have two ( ... Applies To: (gs)

How can I edit the php.ini file? Applies to: (gs) Grid-Service Difficulty: Medium Time Needed: 20 Tools Required: AccountCenter access, SSH enabled, FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access Overview The php.ini file is the default configurat ... Applies To: (gs), All (dv)

Tunnel local MySQL server through SSH Applies to: (gs) Difficulty: Medium Time Needed: 10 Tools Required: SSH Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH Overview This article explains how to tunnel a MySQL connection through SSH. This is useful when you want to execute MySQL commands or dev ... Applies To: (gs), All (dv)

Edit my.cnf for MySQL GridContainer Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: AccountCenter access, MySQL GridContainer Overview CAUTION: The methods described in this article are to be attempted by EXPERT USERS ONLY. The only support provided for this advanced configuration is the "Revert ... Applies To: (gs)

Why can't I connect to my MySQL database from PHP? Applies to: (gs) Difficulty: Medium Time: 30 Tools needed: AccountCenter access, FTP Applies to: All (dv) Difficulty: Medium Time: 30 Tools needed: Plesk administrator access, FTP Overview This article contains the basic information you need to connect from PHP to your MySQL database ... Applies To: (gs), All (dv)

How do I create a database? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (gs), All (dv)

(gs) Database naming scheme Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Introduction All new databases created on the (gs) Grid-Service follow this naming pattern: db00000_dbname Viewing databases You can view all of your database names in the AccountCenter. Log into ... Applies To: (gs)

Making directories browsable, solving 403 errors Applies to: (gs) Grid-Service Difficulty: Easy Time: 5 Tools needed: None Applies to: (dv) Dedicated-Virtual Server 4.0 Difficulty: Easy Time: 5 Tools needed: None Applies to: (dv) Dedicated-Virtual Server 3.5 Difficulty: Easy Time: 5 Tools needed: None Overview Make a directory we ... Applies To: (gs), All (dv)

HOWTO: Set up email on the iPhone or the iPod Touch Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: iPhone/iPod touch Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: iPhone/iPod touch Introduction This article will show you how to configure your iPhone or iPod touch with your (gs) Grid-Service ( ... Applies To: (gs), All (dv)

Database users on the (gs) Grid-Service Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides instructions on how to change the password for database users on the (gs) Grid-Service. You can find more database information within your Server Guide. Database User T ... Applies To: (gs)

Using the Upgrade Server tool Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools Req ... Applies To: (dv) 3.5, (dv) 4.0, (gs), (ve)

How can I set up email in Outlook? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Outlook Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: Outlook Introduction This article is provided as a courtesy to our customers to help you configure your Outlook software to work with (mt) Media ... Applies To: (gs), All (dv)

Authentication policy Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you will need to provide a Support PIN or your AccountCenter password. Our policy is to not provide any account ... Applies To: All Service Types

How can I determine if my (dv) has been compromised? Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Overview This guide shows some of the advanced steps to search for and find compromised scripts/hacks/malware that might be running on your (dv) Dedicated-Virtual Server. Requirements This article ... Applies To: All (dv)

Working with a hacked or compromised server Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SFTP Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SFTP NOTE: Remember that it is your responsibility to maintain the security of any scripts or applications you choose to install and use on ... Applies To: (gs), All (dv)

How can I create an SPF record for my domain? Applies to: (gs) Grid-Service Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (dv) Dedicated-Virtual Server Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Server Difficulty: Easy Time: 10 Tools needed: AccountCenter access Ov ... Applies To: (gs), (ve), All (dv)

How can I configure email in Apple Mail? Applies to: (gs) Difficulty: Easy Time Needed: 15 Tools Required: Apple Mail Applies to: (dv) Difficulty: Easy Time Needed: 15 Tools Required: Apple Mail Overview Apple Mail is the default email client that comes with every Mac using OS X 10.0 or later. This guide will show you how t ... Applies To: (gs), All (dv)

Installing an SSL Certificate Applies to: (gs) Difficulty: Medium Time Needed: 30 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Getting started with SquirrelMail webmail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction SquirrelMail is a standards-based webmail package written in PHP. SquirrelMail has all the functionality you would want from an email client, including strong MIME support, address books, and folder mani ... Applies To: (gs)

Using Transmit for FTP/SFTP Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Transmit Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Transmit Overview Transmit is a Mac OS X application used for FTP and SFTP. The first thing you'll need to do is download a copy of Tra ... Applies To: (gs), All (dv)

Using FileZilla for FTP/SFTP Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: FileZilla Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FileZilla Introduction FileZilla is a free, open source FTP client for Windows, Mac OS X, and Linux. It supports both FTP and SFTP, and ca ... Applies To: (gs), All (dv)

Using Dreamweaver for FTP/SFTP Applies to: (gs) Grid-Service Difficulty: Easy Time: 10 Tools needed: Dreamweaver Applies to: (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Dreamweaver Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: Dreamweaver Overview This article shows you the correct settings f ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Using Fetch for FTP/SFTP Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Fetch Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Fetch Overview Fetch is a Mac OS X application used to connect to a server using FTP or SFTP. The first thing you need to do is download and i ... Applies To: (gs), All (dv)

How can I configure email in Thunderbird? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Thunderbird Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Thunderbird Introduction Mozilla Thunderbird is a free, open source, cross-platform e-mail and news client developed by the Mozilla Foun ... Applies To: (gs), All (dv)

Using Gmail to view your (mt) Media Temple email Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Gmail account Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Gmail account Introduction Gmail is a free, advertising-supported email service provided by Google. Google Apps is a service from Goog ... Applies To: (gs), All (dv)

Why do emails disappear from my trash and spam folders? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction Many of us have once deleted an email message to then later decide we actually need it. For this reason, it is important to know how long messages will stay in your trash folder before they are permanen ... Applies To: (gs)

How can I enable Zend on the (gs) Grid-Service? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: SSH access, AccountCenter access Zend Optimizer and PHP 5.2 The (gs) Grid-Service comes with support for the Zend Optimizer and is fully ready to use when you provision the server. Zend Optimizer is a free runtime applica ... Applies To: (gs)

How can I create a phpinfo.php page? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: FTP, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP, plain text editor Overview You can use a phpinfo() page to view the current PHP information for your server. This file o ... Applies To: (gs), All (dv)

Which PHP modules are included with your version of PHP? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview The (gs) Grid-Service has two versions of PHP available for your use. Current version Visit the links below to view phpinfo pages for the latest versions of PHP4 and PHP5 running on the Grid. PHP5 - phpinf ... Applies To: (gs)

How can I specify the PHP version on the (gs) Grid-Service? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, plain text editor, FTP client Overview The (gs) Grid-Service offers you the option of choosing between several different versions of PHP. Any new domains added to your (gs) Grid-Service will default ... Applies To: (gs)

What is my site number? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides details about site numbers on the (gs) Grid-Service. If possible, we encourage you to remember your site number. You will find it is used with many of the services (such ... Applies To: (gs)

Manage your email subscription preferences Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can now choose which notifications you would like to receive from us. We recommend checking the boxes for all maintenance-related categories. Instructions 1. Log into your A ... Applies To: All Service Types

Using .htaccess files Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: FTP, plain text editor Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: FTP, plain text editor Introduction The .htaccess file is a powerful tool for modifying your Apache configuration on a pe ... Applies To: (gs), All (dv)

Why is allow_url_fopen disabled on the (gs) Grid-Service? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: FTP, plain text editor or SSH access Overview The PHP parameter allow_url_fopen has been disabled in both our PHP4 and PHP5 environments for the (gs) Grid-Service. If enabled, allow_url_fopen allows PHP's file functio ... Applies To: (gs)

(gs) AMFPHP incompatibilty with PHP 5.2 Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview AMFPHP is a free open-source PHP implementation of the Action Message Format(AMF). AMFPHP was, at one point, incompatible with PHP 5.2 and later versions. However, it now appears that this issue has been res ... Applies To: (gs)

How do I enable or disable local mail for your server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I set up email on an Android phone? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Android device, email address Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Android device, email address Overview The following article will guide you through configuring your email on an Andro ... Applies To: (gs), All (dv)

How can I change my email password? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I restore my data from an (mt) backup? Applies to: (gs) Difficulty: Medium - Hard Time Needed: 30 - 60 Tools Required: SSH, FTP Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access, FTP Applies to: All (ve) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access ... Applies To: (gs), (ve), All (dv)

Using the Point to Another Server tool Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can easily move your DNS zone file from one server to another on your account. TIP: Please remember that any DNS changes in general can take up to 24-48 hours to fully propaga ... Applies To: All Service Types

How do I add a domain or subdomain to my server? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview It's easy to add a domain or subdomain to any of your (mt) Media Temple servers. A subdomain is a domain that is part of a top-level domain. For example, example.com is a top ... Applies To: All Service Types

How can I install and use PEAR modules on the (gs) Grid-Service? Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH Overview PEAR is short for PHP Extension and Application Repository and is pronounced just like the fruit. The purpose of PEAR is to provide: A structured library of open-source code for PHP users. A system for cod ... Applies To: (gs)

Using SSH in PuTTY (Windows) Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, SSH enabled Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Overview P ... Applies To: All Service Types

How can I change the password for the Server Administrator? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This guide will show you how to change the password for the Server Administrator on your (gs) Grid-Service. This is different than your AccountCenter password. You'll need to set this pas ... Applies To: (gs)

AccountCenter information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Introduction The (mt) Media Temple AccountCenter is the main secure interface for all clients to manage their accounts and services with (mt). Navigating the tabs Overview The Overview page conta ... Applies To: All Service Types

How do I view my web statistics? Applies to: (gs) Grid-Service Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview Urchin ... Applies To: (gs), All (dv)

How do I change a web user's password? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Web users allow you to you restrict access to a directory on your (gs) Grid-Service. Requirements You will need to already have a Password Protected Directory with a web user. For more informa ... Applies To: (gs)

Installing Joomla Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, FTP client Overview This guide will teach you how to perform a typical Joomla installation on the (gs) Grid-Service. NOTE: This guide does not show you how to upgrade Joomla. For upgrading informatio ... Applies To: (gs)

What is my server's IP address? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Every (mt) Media Temple hosting service has an IP address associated with it. This article will show you how to locate this in your Server Guide. Instructions Log into your Acc ... Applies To: All Service Types

How can I lower or raise the TTL for my domain? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Introduction It is possible to raise and lower the TTL (Time To Live) value for your domains hosted at (mt) Media Temple. TTL is the value that determines how long your current DNS settin ... Applies To: All Service Types

How do I edit my domain's nameservers? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This is a quick step-by-step walkthrough for changing your nameservers in the (mt) Media Temple AccountCenter. Nameservers are responsible for resolving, a special process in whi ... Applies To: All Service Types

How do I use the Redirect Domains tool? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The AccountCenter contains a powerful and easy-to-use tool to create redirects for your (gs) hosted domains. This simple GUI, graphic user interface, allows you to create a 301 Redirect comma ... Applies To: (gs)

How can I test/preview my website before switching DNS? Applies to: (gs) Grid-Service Difficulty: Easy Time: 5 Tools needed: None Applies to: (dv) 4.0 Difficulty: Easy Time: 5 Tools needed: None Applies to: (dv) 3.5 Difficulty: Easy Time: 5 Tools needed: None There are a few different ways to preview your site before DNS resolves it to ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

What is a domain auth code? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A domain authorization code is a unique 6- to 32-character code assigned to a domain. It is designed to prevent fraudulent or unauthorized transfers. This code is an extra safety ... Applies To: All Service Types

How do I enable domain privacy for my domain? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Domain privacy is a new service provided by (mt) Media Temple and protects your personal contact information. From your AccountCenter, you can access this new feature. Instructi ... Applies To: All Service Types

Default MySQL character set and collation Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None The default character set for MySQL at (mt) Media Temple is latin1, with a default collation of latin1_swedish_ci. This is a common type of ... Applies To: (gs), All (dv)

Publishing Apple iWeb sites Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: iWeb Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: iWeb Overview Starting with Apple's iLife '09, you can now easily publish your web content to any hosting service via FTP. The followin ... Applies To: (gs), All (dv)

Managing/Ordering servers Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article provides details about managing servers within your AccountCenter. Adding/Ordering a server The following are steps to ordering a new server: Sign in to your AccountCenter. Hover ... Applies To: All Service Types

How can I configure email in Windows Live Mail? Applies to: (gs) Difficulty: Easy Time Needed: 15 Tools Required: Email address, Windows Live Mail Applies to: (dv) Difficulty: Easy Time Needed: 15 Tools Required: Email address, Windows Live Mail Introduction The following tutorial is provided as a courtesy to our customers to help ... Applies To: (gs), All (dv)

How can I set up email in Entourage? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction Entourage was an e-mail client and personal information manager developed by Microsoft for Mac OS 8.5 and higher. Entourage w ... Applies To: (gs), All (dv)

How can I set up email on an iPad? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email address, iPad Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email address, iPad Introduction This article will show you how to setup your iPad with your (gs) Grid-Service (dv) Dedicated-Vi ... Applies To: (gs), All (dv)

Setting up email in Postbox Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Postbox Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Postbox Overview This article is will help you set up an IMAP email connection to your (mt) Media Temple servi ... Applies To: (gs), All (dv)

How can I set up email in Outlook 2003? TIP: This page has moved. Please see: How can I set up email in Outlook? Applies To: (gs), All (dv)

How can I set up email in Outlook 2007? TIP: This page has moved. Please see: How can I set up email in Outlook? Applies To: (gs), All (dv)

Password protecting directories Applies to: (gs) Difficulty: Easy Time Needed: 20 Tools Required: AccountCenter access or SSH, FTP client Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access or SSH, FTP client Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Requi ... Applies To: (dv) 3.5, (gs)

Managing your files with File Manager Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I redirect my site using a .htaccess file? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview This document will explain how to create a .htaccess file to redirect your site or site content. This will not redirect any emails for your domains. CAUTION: As a configuration file, .htaccess i ... Applies To: All Service Types

Using .htaccess rewrite rules Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Plain text editor, FTP Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Plain text editor, FTP Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Plain text editor, FTP Overview T ... Applies To: (gs), (ve), All (dv)

Using Webmail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: Email account Introduction Your (gs) Grid-Servi ... Applies To: (dv) 3.0, (dv) 3.5, (gs)

Maximum email message size Applies to: (gs) Grid-Service Difficulty: Easy Time: 5 Tools needed: None Limits The (gs) Grid-Service imposes the following size limitations on outgoing email: Through local mail client: 50 MB total, including message and attachment(s). Through webmail: 10 MB total, including message ... Applies To: (gs)

Creating a catch-all email account Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction The following guide will show you how to create a catch-all on the (gs) Grid-Service. It is important to note that adding a catc ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro, (gs)

How to view email headers Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction This is a simple resource on how to read the full email headers, also known as long headers or internet headers, from an email message in various email clients. Headers include such details ... Applies To: All Service Types

Sending or viewing emails using telnet Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction When troubleshooting email issues, it may be useful to read or send emails from your server directly using the telnet application. This guide shows some basic steps to send an email from you ... Applies To: All Service Types

View bandwidth usage Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Use the AccountCenter bandwidth monitor to stay on top of your bandwidth use and any overage charges. Instructions Sign into the AccountCenter. Click on your primary domain for ... Applies To: All Service Types

Connecting via SSH to your server Applies to: (gs) Difficulty: Medium Time: 20 Tools needed: AccountCenter access, SSH enabled Applies to: All (dv) Difficulty: Medium Time: 20 Tools needed: AccountCenter access, SSH enabled Applies to: (ve) Difficulty: Medium Time: 20 Tools needed: AccountCenter access, SSH Introdu ... Applies To: All Service Types

How do I transfer my domain registration to or from (mt) Media Temple? Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article outlines the general steps for transferring a domain registration. It is relevant for transfers both to and away from (mt) Media Temple. (mt) Media Temple is able to register ... Applies To: All Service Types

(gs) Install an alternate webmail application Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview The (gs) Grid-Service provides several webmail applications. By default, this can be reached by simply navigating to http://webmail.example.com/. There are many other options available for a w ... Applies To: (gs)

Understanding an email header Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction This guide is provided to learn how to read and understand an email header. To understand an email header, we need to analyze the life of the email. Most of the time, it appears that email i ... Applies To: All Service Types

Using MySQLTuner Applies to: (gs) Difficulty: Medium Time Needed: 60 Tools Required: SSH, MySQL GridContainer Applies to: All (dv) Difficulty: Medium Time Needed: 60 Tools Required: SSH, root Overview MySQLTuner is a script written in Perl that allows you to review a MySQL installation quickly and ma ... Applies To: (gs), All (dv)

Reasons for a domain transfer to fail Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview There are several common reasons why a domain registration transfer can fail. Awaiting owner response/approval This error is reported when the current registrant/owner did not approve the trans ... Applies To: All Service Types

What is an "Access Domain"? Applies to: (gs) Grid-Service Difficulty: Easy Time: 5 Tools needed: None Applies to: (ve) Server Difficulty: Easy Time: 5 Tools needed: None This article provides all the information you may want to know about access domains. For the (gs) Grid-Service The access domain is a unique h ... Applies To: (gs), (ve)

Outgoing Email Limitations Service Type: (gs) Grid-Service Difficulty: Easy Time Needed: 10 Tools Required: Email address Limits The following two limits both apply to the number of emails sent from your (gs) Grid-Service: 50 emails per minute 500 emails an hour You could send up to 50 emails per minute for 10 ... Applies To: (gs)

(gs) Create an email catch-all TIP: This page has moved. Please see: Creating a catch-all email account. Applies To: (gs)

Domain warning for 1-Click installations Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access and DNS control Overview On occasion, you may run across a Domain Warning message when using the 1-Click tool. This article provides steps to correct this. If you received the error in Figure 1, you c ... Applies To: (gs)

(gs) HOWTO: Create folders in Roundcube Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, web browser Overview Roundcube is a web-based IMAP email client written in the PHP programming language. In order for Roundcube to work properly, you may need to create a Trash folder. You may want to creat ... Applies To: (gs)

How do I set up spam filtering for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Installing PECL extensions Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview PECL is a repository for PHP Extensions, providing a directory of all known extensions and hosting facil ... Applies To: (gs), All (dv)

How can I install ionCube loader libraries on the (gs) Grid-Service? TIP: This page has moved. Please see: (gs):Install ionCube loader libraries. Applies To: (gs)

Why am I seeing a 403 Forbidden error message? Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview The 403 Forbidden error is an HTTP status code that means that accessing the ... Applies To: (gs), All (dv)

Common issues with Apple Mail Applies to: (gs), All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None FAQs Q: What's the best way to assure my emails in Mail are backed up? A: Mac OS X comes with a feature called Time Machine which will maintain backups of your entire machine including emails in Mail wh ... Applies To: (gs), All (dv)

Basic troubleshooting & tips for CloudFlare Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFl ... Applies To: (gs), (ve), All (dv)

Why am I getting a 500 Internal Server Error message? Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: Plain text editor, FTP client Overview 500 Internal Server Error is a generic error message, given when no more specific message is suitable. There are a number of causes for a 500 Internal Server Error to ... Applies To: All Service Types

Install Drupal using the 1-Click Applications Tool Applies to: (gs) Difficulty: Easy Time Needed: 20 Tools Required: AccountCenter access Overview Drupal is a free and open source content management system (CMS) written in PHP and distributed under the GNU General Public License. This article will show you how to install Drupal using th ... Applies To: (gs)

Outbound connections over port 25 blocked Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Effective June 9, 2009, we block all outgoing mail attempts that establish a direct MX connection over port 25 on the (gs) Grid-Service platform. This change is NOT intended to have any impact on your abilit ... Applies To: (gs)

Understanding Urchin Statistics Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Understanding Urchin Statistics Traffic Sessions Graph - A 'Session' is defined as a series of clicks on your site by an individual visitor during a specific period of time. A Session is init ... Applies To: (gs)

Creating an autoresponder Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5, (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0, (dv) Nitro, (gs)

Creating symlinks to redirect your site Applies to: (gs) Grid-Service Difficulty: Medium Time Needed: 20 Tools Required: SSH Overview This article will show you how to make the content displaying for example.com appear when visiting alt-example.com. A symlink, short for symbolic link, is one of the best ways to do this. Before ... Applies To: (gs)

Is ImageMagick installed on the (gs) Grid-Service? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: SSH Overview ImageMagick is a software suite to create, edit, and compose bitmap images. It can read, convert, and write images in a variety of formats. The functionality of ImageMagick is typically utilized from the comm ... Applies To: (gs)

Getting started with your MySQL GridContainer Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The MySQL GridContainers are designed for customers who demand guaranteed performance and absolute reliability for their hosted database systems. For more general details on our MySQL GridCon ... Applies To: (gs)

Getting started with your (gs) Grid-Service Applies to: (gs) Difficulty: Medium Time Needed: 60 Tools Required: None This article will get you familiar with your new (gs) Grid-Service hosting account, including the AccountCenter, our world-renowned support department, and the rest of the (mt) tools that come with your new service. ... Applies To: (gs)

Install Zen Cart using the 1-Click Applications Tool Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Zen Cart is an online store management system. It is PHP-based, using a MySQL database and HTML components. This article will show you how to install Zen Cart using the 1-Click Applications to ... Applies To: (gs)

Installing WordPress using the 1-Click Application Tool Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview WordPress is a state-of-the-art blogging platform with a focus on aesthetics, web standards, and usability. Using our 1-Click installer in the AccountCenter is the easiest way to start bloggin ... Applies To: (gs)

Installed perl modules Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following list includes all of the currently installed perl modules installed on our (gs) Grid-Service platform. Due to the complex nature of the (gs), we require additional time before installing any mo ... Applies To: (gs)

Upgrading to WordPress version 3.2 Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview WordPress is an open source blog tool and publishing platform powered by PHP and MySQL. It's often customized into a Content Management System (CMS). How to upgrade your WordPress site to 3.2 The new Wo ... Applies To: (gs)

Using FlashFXP for FTP/SFTP Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: FlashFXP Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FlashFXP Overview FlashFXP is a FTP, FTPS, SFTP client for Windows. The following guide will show how to setup an FTP or SFTP connection to ... Applies To: (gs), All (dv)

Using Flow for FTP/SFTP Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Flow Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Flow Overview Flow is a Mac OS X application used to connect to a server using FTP or SFTP. The first thing you need to do is download and inst ... Applies To: (gs), All (dv)

Errors logging into phpMyAdmin Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Database user login Symptoms It's not unusual to type in an incorrect username or password when logging into phpMyAdmin. However, a failed login can sometimes lead to a frustrating experience: When you immediately attempt ... Applies To: (gs)

Block a specific IP address from accessing your website Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview If you have annoying visitors, site scrapers, or spammers, you may find it usef ... Applies To: (gs), All (dv)

Installing Mercurial on the (gs) Grid-Service Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview Mercurial is a fast, lightweight Source Control Management system designed for efficient handling of very large distributed projects, similar to other 'versioning' tools such as subver ... Applies To: (gs)

Prevent hotlinking with a .htaccess file Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview Hotlinking refers to linking directly to non-html objects on other servers, such ... Applies To: (gs), All (dv)

Cron jobs for (gs) Grid-Service TIP: This page has moved. Please see: Using Cron. Applies To: (gs)

(gs) MIME Types Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: SSH Use and configure MIME types Various mime types are pre-configured for use on the Grid. If you would like to add a custom mime-type for use on your website, you can do so by using an .htaccess file: Create a file nam ... Applies To: (gs)

(gs) MIME Types TIP: This page has moved. Please see: (gs) MIME Types. Applies To: (gs)

How do I enable .phps file to be color highlighted? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: SSH, vi knowledge Overview Due to the way PHP is configured on our (gs) platform, there is a work around to get a .phps file displaying colorized. Instructions You will need to add the following to your .htaccess and creat ... Applies To: (gs)

Increase PHP security with PHPSecInfo Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: FTP client Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client Overview PHPSecInfo provides the security equivalent of the phpinfo() function. It is not a replacement for secure development ... Applies To: (gs), All (dv)

Prevent search engines from indexing your websites Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview Web Robots, also known as Web Wanderers, Crawlers, or Spiders, are programs tha ... Applies To: (gs), All (dv)

How to find your Cluster and Storage Segment Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Your (gs) Grid-Service resides on one of our Clusters. Each Cluster has multiple Storage Segments that houses all of your data. This guide will show you how to find this information within your Server Guide. ... Applies To: (gs)

Enabling vi syntax colors Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi Overview The following guide will show you how to enable syntax colors for VI/VIM. Instructions Connecting via SSH to your serve ... Applies To: (gs), All (dv)

Installing Perl modules on the (gs) Grid-Service Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview The following article will show you how to install Perl modules on the (gs) Grid-Service. You can find many Perl modules by visiting http://search.cpan.org. NOTE: Whenever you see ##### please ... Applies To: (gs)

Vulnerability Scanning & Backported Security Fixes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Virtually all network-based security auditing services (Hacker Safe, Control Scan, etc.) and some vulnerability scanning tools work by detecting the version numbers of the software being run on ... Applies To: All Service Types

Clearing your browser's cache Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Clearing your browser's cache can help with viewing recently changed web pages when they are not showing up properly. The following procedures provide steps to clear the cache for a variety of br ... Applies To: All Service Types

Viewing disk usage on your (gs) Grid-Service Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview A disk usage report shows how much disk space is currently being used on your (gs) Grid-Service. The (gs) Grid-Service allows for 100GB. Instructions Please use the following steps to check your disk space us ... Applies To: (gs)

Using Coda for FTP/SFTP Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Coda Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Coda Overview Coda is a Mac OS X application which allows you connect to any (mt) Media Temple service using FTP, SFTP, and Terminal. After down ... Applies To: (gs), All (dv)

Setting up FTP via Windows Explorer Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Windows Explorer Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Windows Explorer Introduction This article will guide you through setting up FTP to work with Windows Explorer. Windows Explorer is ... Applies To: (gs), All (dv)

I attempted to send an email and it was rejected. The message was "Possible email abuse detected." Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Your message may have had characteristics matching those of a typical spam message. As per our Acceptable Usage Policy, our systems were not able to allow your message to be sent because it was determined to ... Applies To: (gs)

Exporting your address book (contacts) from Atmail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following guide will show you how to export your contacts from the Atmail webmail client. Instructions WARNING: In order to export your contacts, you must log into the Advanced Mozilla or Advanced IE6+ ve ... Applies To: (gs)

Getting started with Roundcube webmail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction (mt) Media Temple offers Roundcube as one of our webmail choices on the (gs) Grid-Service. Roundcube is a web interface that can access your email through a web browser. It has all the functionality you ... Applies To: (gs)

Setting up email for BlackBerry Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: BlackBerry device Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: BlackBerry device Introduction This article is provided as a courtesy to our customers to help you configure your BlackBerry to wo ... Applies To: (gs), All Service Types

Troubleshooting common issues with email Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Getting started Email covers a broad category of services. Some errors are easy to diagnose, and others require a bit of investigation. T ... Applies To: (gs), All (dv)

Using Environment Variables in PHP Service Type: (gs) Grid-Service Difficulty: Easy Time Needed: 10 Tools Required: None Environment variable definition PHP environment variables allow your scripts to glean certain types of data dynamically from the server. This supports script flexibility in a potentially changing serve ... Applies To: (gs)

Settings for Checking Email on the iPhone TIP: This page has moved. Please see: HOWTO: Set up email on the iPhone or the iPod Touch. Applies To: All Service Types

Creating custom error pages Applies to: (gs) Difficulty: Medium Time: 20 Tools needed: FTP Applies to: All (dv) Difficulty: Medium Time: 20 Tools needed: FTP This article explains how to set up custom error documents for your server. Instead of a plain 404 Not Found or 500 Internal Server Error page, you can show ... Applies To: All Service Types

Accessing phpMyAdmin TIP: This page has moved. Please see: Managing a MySQL database with phpMyAdmin. Applies To: All Service Types

Introduction to the (gs) Grid-Service File Manager This page has moved. Please see: Managing your files with File Manager. Applies To: (gs)

(gs) Using SetHandler to process other extensions as PHP Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None There might be times when you want your webpages to appear like they are html but are actually being processed as PHP. This article briefly describes three ways to accomplish this. Method 1 - Process all files with th ... Applies To: (gs)

Movable Type Dynamic Template Bug Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Symptoms Part or all of your website generates 403 Forbidden errors after enabling dynamic templates in Movable Type. If the blog is installed in the document root of your site, every attempt to view a pa ... Applies To: All Service Types