Email Program Setup Tutorials The following is a collection of articles for configuring various email programs. Before setting up your email client we suggest reading Using Email with your (mt) Media Temple Services. Outlook Express and Outlook 2002 How to setup email in Outlook Express and Outlook 2002 Outlook 2003 ... Applies To: All Service Types

Using Email with your (mt) Media Temple services Your (mt) Media Temple service is always ready to accept messages from anyone using an email client such as Microsoft Outlookor Apple Mail. POP and IMAP are the two most common email protocols on the internet. They both allow an email client to communicate with your services, but they do so in ... Applies To: All Service Types

HOWTO: SPF - All Purpose NOTE: The authoritative source for this information can be found here: http://www.openspf.org/SPF_Record_Syntax . SUMMARY: Sender Policy Framework (SPF) is a relatively new method of fighting spam. As more time passes, this protocol will be used as one of the standard methods of fighting s ... Applies To: All Service Types

How to View Email Headers This is a simple resource on how to read the full email headers, also known as long headers or internet headers, from an email message in various email clients. Headers include such details as sender, recipient, subject, sending time stamp, receiving time stamps, and much more. They are very ... Applies To: All Service Types

(ss) Bouncing emails due to a maxed site quota This document covers some problems that can be caused by letting your (ss) Shared-Server's disk quota fill up. DETAILS: Letting your webserver's get completely full can cause a variety of problems, among them corrupted databases and bouncing email. This happens when you have more files or mai ... Applies To: (ss)

Getting Started with SquirrelMail Webmail SquirrelMail is a standards-based webmail package written in PHP. SquirrelMail has all the functionality you would want from an email client, including strong MIME support, address books, and folder manipulation. Login Enter your username in the name field (if in doubt: <username>@< ... Applies To: (gs), (ss)

(ss) Mail Protect setup and usage This article will help you set up your Mail Protect on your (ss) Shared-Server. DETAILS: To enable a user for Mail Protect, log into your AccountCenter located at https://ac.mediatemple.net Once you've logged in select the 'Admin' button for your (ss) Shared-Server. Click on the "WebControl ... Applies To: (ss)

(ss) How can I change the timezone for SquirrelMail? This article explains how to change the timezone for a user in SquirrelMail webmail. DETAILS: If you want to change the timezone associated with your webmail on (ss) Shared-Servers follow these two steps: Log into SquirrelMail webmail with the user that you would like to change the time zone f ... Applies To: (ss)

(ss) Fixing SquirrelMail/Webmail time-out issues. DETAILS: Symptom: SquirrelMail session is disconnected after a certain period of inactivity. This is usually around 10-15 minutes after being logged in to the SquirrelMail interface without clicking any buttons or performing any actions (for example, when composing a long-winded email or being ... Applies To: (ss)

Maximum email message size The mail server may impose limitations on the maximum size of a email message that can be sent through the server which may cause errors. DETAILS: The maximum message size of an email that can be sent and received through the server is 10MB (the total size of the message itself and any attachmen ... Applies To: (gs), (ss)

(ss) Adding an Email Autoresponder This is an explanation of how to add an email autoresponder. To set-up an autoresponder: Go to "yourdomainname.com/user/" Example for email address johndoe@yourdomainname.com go to: http://yourdomainname.com/user Log in with the username and password for the email account you wish to set up the ... Applies To: (ss)

"Disk Quota Exceeded" errors in emails This error occurs when you have a disk quota for an account exceeded, or an email user no longer has enough space for the message being sent to them. Symptoms: You can no longer recieve emails. Emails bounce with a Disk Quota Exceeded error. Webmail stops working. Can not upload using FTP, e ... Applies To: (ss)

(ss) Problems logging into Squirrel Mail / Web Mail A common solution for Squirrel Mail / Web Mail login problems. DETAILS: The following points may be helpful to you: The URL to SquirrelMail is http://mt-example.com/webmail Remember that the username for Squirrel Mail is the full email address for the user that is trying to login. Example: ... Applies To: (ss)

ISP Outgoing SMTP Server Listing. Today many ISPs (Internet Service Providers) block the use of third-party SMTP servers, such as those for your (mt) Media Temple service. This is to prevent spamming on their networks, and many make this change without warning their customers. Please use the guide Checking your Outgoing Mail S ... Applies To: All Service Types

Sending Email via an SMTP Server SUMMARY: This is a general overview of guidelines for sending and troubleshooting outgoing / SMTP email on your domain. It is important to remember that (mt) Media Temple has secured your outbound mail server to only allow valid email users to send email through your server. This prevents Spamm ... Applies To: All Service Types

Troubleshooting SMTP problems SMTP or sending mail problems are common and usually easy to troubleshoot. This document will help customers troubleshoot SMTP problems on all (mt) Media Temple hosting platforms. The first step in any troubleshooting procedure is to try to identify and recreate the problem. Use your mail progr ... Applies To: All Service Types

How do I move my emails from one address to another? Email can be easily transferred from one IMAP email account to another using any modern email program. The information below is a simple guideline. These steps can vary depending on the email program used. NOTE: If your domain has not propagated to the new account, then you can set up your ... Applies To: All Service Types

Understanding an Email Header. The following guide is provided to learn how to read and understand an email header. To understand an email header we need to analyze the life of the email. Most of the time it appears that email is passed directly from the sender directly to the recipient. This isn't true: a typical email pas ... Applies To: All Service Types

Sending or viewing emails using telnet When troubleshooting email issues it may be useful to read or send emails from your server directly using the telnet application. This guide shows some basic steps to send an email from your server, and how to check your email using telnet. TIP: This article assumes that you know how to get ... Applies To: All Service Types

How do I create email accounts on my (ss) Shared-Server? DETAILS: Setting up email is very simple. It consists of two basic steps: Adding one or more users on your hosting service. Configuring your computer's email client software is covered in the following KnowledgeBase article. Email Program Setup Tutorials Adding a user on (ss) Shared-Servers ... Applies To: (ss)

Outgoing Email Limitations There are 2 limits you need to be aware of regarding our (ss) and (gs) server outgoing mail limits: 50 emails per minute 500 emails an hour Sending at a rate higher than this may result in account suspension. In addition to any emails you would send from your email accounts in your day-to-da ... Applies To: (gs), (ss)

Troubleshooting common issues with email The following information will help assist you in troubleshooting email-related issues. If further help is needed please open a Support Request in the AccountCenter with your exact details. Understanding Email Limits (ss) / (gs) Outgoing Email Limitations The (ss) and (gs) services allow y ... Applies To: All Service Types