Managing Domains Service Type: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, DNS control Overview This article provides details on managing domains within your AccountCenter. If you are looking for domain registration information, including managing WHOIS info, ... Applies To: All Service Types

Ordering an SSL certificate from (mt) Media Temple Applies to: (gs) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (dv) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: n/a Tools needed: n/a Follow these instructions to order an SSL Certificate from (mt) ... Applies To: (gs), (ve), All (dv)

Using SSH in PuTTY (Windows) Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, SSH enabled Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Overview P ... Applies To: (gs), (ve), All (dv)

GeoTrust QuickSSL Seals Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: (mt) SSL Certificate Overview If you have an SSL certificate purchased through (mt) Media Temple, you are actually using a certificate issued from GeoTrust, our third party SSL provider. A seal is available f ... Applies To: All Service Types

Using telnet Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Telnet is often used when diagnosing problems, to manually ... Applies To: (gs), (ve), All (dv)

How much am I charged for bandwidth overages? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Bandwidth overages are $0.15/GB. If you exceed the bandwidth included with your hosting service, you will automatically be charged for any overages at a rate of $0.15 per gigabyt ... Applies To: All Service Types

Server Guide Applies to: (gs) Grid-Service Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: All (dv) Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: (ve) Server Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The Server Guide ... Applies To: (gs), (ve), All (dv)

Logging into the AccountCenter Applies to: All Service Types Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The following guide will provide information about the AccountCenter authentication process, and how to reset your login information. The following information is also used for authorizati ... Applies To: All Service Types

Strong Password Guidelines Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Creating and using strong passwords is an important part of your server security. NOTE: If your old password was compromised, make sure that your new password is very different from your old one ... Applies To: All Service Types

How can I generate a Support PIN? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you must provide a Support PIN or your AccountCenter password. This guide will provide instruct ... Applies To: All Service Types

How do I access my (ve) Power Panel? Applies to: (ve) Server Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview For your (ve) Server, you can monitor resources, stop/start services, configure firewall rules, repair your server, and more with your Parallels Power Panel. Instructions NOTE: Google Chrome w ... Applies To: (ve)

Change Operating System Applies to: (ve) Server Difficulty: Easy Time: 30 Tools needed: None You can reinstall your server at any time with a new Operating System directly in the AccountCenter. For more information about the various Operating Systems you can choose from, please see our FAQ page. Instructions ... Applies To: (ve)

Using the Upgrade Server tool Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) ... Applies To: (gs), (ve), All (dv)

How do I view or print my invoice statements? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Most (mt) Media Temple accounts are set up for automatic payments from the primary credit card on file. This means anytime a charge occurs on the account, the primary credit card ... Applies To: All Service Types

What is a domain auth code? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A domain authorization code is a unique 6- to 32-character code assigned to a domain. It is designed to prevent fraudulent or unauthorized transfers. This code is an extra safety ... Applies To: All Service Types

Authentication policy Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you will need to provide a Support PIN or your AccountCenter password. Our policy is to not provide any account ... Applies To: All Service Types

What is my server's IP address? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Every (mt) Media Temple hosting service has an IP address associated with it. This article will show you how to locate this in your Server Guide. Instructions Log into your Acc ... Applies To: All Service Types

How do I restore my server using a Snapshot Backup? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk adminstrator or root access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk adminstrator or root access Applies to: (ve) Difficulty: Easy Time Needed ... Applies To: (dv) 3.5, (dv) 4.0, (ve)

(mt) Media Temple Customer Referral Program Applies to: All Services Difficulty: Easy Time: 5 Tools needed: None Overview If you are a current (mt) Media Temple customer you may begin taking advantage of our referral program immediately. After the referred customer is with us for 60 days, a one-time credit equal to their first mon ... Applies To: All Service Types

Account verification Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Verification forms are used when an Account Owner and/or listed Contact is unable to log into their AccountCenter, and do not have access to the primary email address on file for their account. ... Applies To: All Service Types

Billing information Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access This article explains how to monitor and manage your billing preferences. All actions listed in this article require you to be logged into your AccountCenter. Log into the AccountCenter. ... Applies To: All Service Types

How can I change my AccountCenter password? Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview Whether you're doing your every-six-months security update or just feel like typing something different when you log in, you will occasionally need to update your AccountCenter passwor ... Applies To: All Service Types

Using the history command Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: SSH Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: SSH Overview All of our services are currently running on Linux. In Linux, ... Applies To: (dv) 4.0, (gs), (ve)

Vulnerability Scanning & Backported Security Fixes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Virtually all network-based security auditing services (Hacker Safe, Control Scan, etc.) and some vulnerability scanning tools work by detecting the version numbers of the software being run on ... Applies To: All Service Types

Fix an infected website - in detail Applies to: All Service Types Difficulty: Hard Time Needed: 60 Tools Required: SSH, SFTP You may have arrived here from a third-party blog or Twitter. Please be sure to also visit: (mt) Security Facts (mt) Security Resources BASIC STEPS for fixing an infected website Don't lose t ... Applies To: All Service Types

How can I create an SPF record for my domain? Applies to: (gs) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (dv) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview Sender Policy Framework (SPF) is a met ... Applies To: (gs), (ve), All (dv)

Understanding TTL (time-to-live) Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Time to live is what dictates how long it will be until your computer refreshes its DNS related information. For example, the IP address your domain name points to or where your MX records are d ... Applies To: All Service Types

DNS Explained Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Domain Name A domain name usually consists of two or more parts (technically labels), separated by dots. For example: mediatemple.net. The rightmost label conveys the top-level domain. Each label to the ... Applies To: All Service Types

What is a WHOIS search? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview A WHOIS search will provide information regarding a domain name, such as example.com. It may include information, such as domain ownership, where and when registered, expiration date, and the na ... Applies To: All Service Types

How do I transfer a domain to a server on another (mt) account? Applies to: All Service Types Difficulty: Medium Time Needed: 60 Tools Required: FTP client, AccountCenter access Overview This article provides the best way to move a domain between two (mt) Media Temple accounts. In this tutorial, we will move example.com between Account A and Account ... Applies To: All Service Types

Domain Disputes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article explains (mt) Media Temple policy. Defining ownership Account Owner. The highest authority of a single specific Account is the Account Owner. Individual services that are associate ... Applies To: All Service Types

AntiVirus Programs / SpyWare Programs Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Symptoms of Viruses Your computer suddenly slows down. This can be more noticeable if your computer is connected to a network. Any unexpected changes in the content of your files. The virus may reduce s ... Applies To: All Service Types

Understanding the dig command Applies to: All Service Types Difficulty: Medium Time Needed: 10 Tools Required: None Overview The command dig is a tool for querying DNS nameservers for information about host addresses, mail exchanges, nameservers, and related information. This tool can be used from any Linux (Unix) o ... Applies To: All Service Types

Using the traceroute command Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Using traceroute to diagnose network routing issues When you connect to another computer, your traffic does not go directly to the machine you are attempting to connect to. Instead it goes thro ... Applies To: All Service Types

How do I find my current IP address? Applies to: All Services Difficulty: Easy Time Needed: 10 Tools Required: Internet access Overview Every device connected to the public Internet is assigned a unique number known as an Internet Protocol (IP) address. IP addresses consist of four sets of numbers separated by periods, e.g ... Applies To: All Service Types

Checking your outgoing mail server (Is Port 25 blocked?) Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: SSH Introduction Many email clients and services use port 25 for SMTP to send out emails. However an ISP (Internet Service Provider) may block port 25 in order to prevent spamming by its customers. This art ... Applies To: All Service Types

Flushing DNS Cache Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction When your computer visits a website for the first time, it stores the website's DNS information in a local cache. The next time you visit that website, it will first look at this cache f ... Applies To: All Service Types

How do I clear my browser's cache? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Clearing your browser's cache can help with viewing recently changed web pages when they are not showing up properly. The following procedures provide steps to clear the cache for a variety ... Applies To: All Service Types

General slowness caused by excessive includes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Symptoms Web page loads slowly. Elements of the page don't load. The page seems to "hang" before loading a certain element, and then loads quickly. READ ME FIRST This article is provided ... Applies To: All Service Types

How do I redirect my site using a .htaccess file? Applies to: All Service Types Difficulty: Medium Time Needed: 10 Tools Required: FTP, plain text editor Overview This document will explain how to create a .htaccess file to redirect your site or site content. This will not redirect any emails for your domains. READ ME FIRST As a config ... Applies To: All Service Types

Using SSH in Terminal.app (Mac OS X) Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Overview Th ... Applies To: (gs), (ve), All (dv)

Backup Options Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: None Snapshot Bac ... Applies To: (ve), All (dv)

Backing up your server using the Snapshot Backup tool Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Req ... Applies To: (dv) 3.5, (dv) 4.0, (ve)

How do I view my bandwidth usage? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Use the ... Applies To: All Service Types

AccountCenter information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Introduction The (mt) Media Temple AccountCenter is the main secure interface for all clients to manage their accounts and services with (mt). Navigating the tabs Overview The Overview page conta ... Applies To: All Service Types

Connecting via SSH to your server Applies to: (gs) Difficulty: Medium Time: 20 Tools needed: AccountCenter access, SSH enabled Applies to: All (dv) Difficulty: Medium Time: 20 Tools needed: AccountCenter access, SSH enabled Applies to: (ve) Difficulty: Medium Time: 20 Tools needed: AccountCenter access, SSH Introdu ... Applies To: (dv) 4.0, (gs), (ve)

Managing your contact information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article explains how to add or edit a contact for your account. All types of contacts have broad access to your AccountCenter and to your server(s). An AccountCenter contact can: Acc ... Applies To: All Service Types

How do I add a domain or subdomain to my server? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview It's easy to add a domain or subdomain to any of your (mt) Media Temple servers. A subdomain is a domain that is part of a top-level domain. For example, example.com is a top ... Applies To: All Service Types

Using the Point to Another Server tool Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can easily move your DNS zone file from one server to another on your account. TIP: Please remember that any DNS changes in general can take up to 24-48 hours to fully propag ... Applies To: All Service Types

Basic troubleshooting & tips for CloudFlare Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFl ... Applies To: (gs), (ve), All (dv)

How do I restore my data from an (mt) backup? Applies to: (gs) Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, FTP Applies to: All (dv) Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, root or sudo access, FTP Applies to: All (ve) Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, root or ... Applies To: (gs), (ve), All (dv)

SSH connection for your (ve) Server TIP: This page has moved. Please see: Connecting via SSH to your server. Applies To: (ve)

Using SSH on your (ve) Server TIP: This page has moved. Please see: Connecting via SSH to your server. Applies To: (ve)

(ve) Server Repair & Diagnostics tools Applies to: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This guide provides instructions on using the Repair and Diagnostics tools. Parallels Power Panel The Parallels Power Panel is where you can go to quickly access simple monitoring too ... Applies To: (ve)

How do I change my primary domain? Applies to: (gs) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: All (dv) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article provides details on h ... Applies To: (gs), (ve), All (dv)

How do I enable CloudFlare? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFl ... Applies To: (dv) 4.0, (gs), (ve)

How do I disable the CloudFlare service? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The CloudFlare service can easily be disabled for any domain, at any time, in your AccountCenter. Instructions Log into your AccountCenter. On the Overview page, scroll down to ... Applies To: (dv) 4.0, (gs), (ve)

Why am I seeing a CloudFlare error message? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview On ocassion, you may encounter an error message with CloudFlare. This article address the most common errors. Common error messages "Error processing request" Sympto ... Applies To: All Service Types

Ordering additional IP addresses Applies to: All (dv) & (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides you details on how to purchase additional IP addresses for any (dv) Dedicated-Virtual Server or (ve) Server. By default, all (mt) Media Temple services co ... Applies To: (ve), All (dv)

What is an "Access Domain"? Applies to: (gs) Grid-Service Difficulty: Easy Time: 5 Tools needed: None Applies to: (ve) Server Difficulty: Easy Time: 5 Tools needed: None This article provides all the information you may want to know about access domains. For the (gs) Grid-Service The access domain is a unique h ... Applies To: (gs), (ve)

(ve) Parallels Power Panel Please see this article for information on how to access your (ve) Power Panel. Applies To: (ve)