Support / KnowledgeBase

Managing Domains Service Type: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, DNS control Overview This article provides details on managing domains within your AccountCenter. If you are looking for domain registration information, including managing WHOIS info, ... Applies To: All Service Types

Ordering an SSL certificate from (mt) Media Temple Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Follow these instructions to order an SSL Certificate from (mt) Media Temple. (mt) Media Temple utilizes QuickSSL certificates from GeoTrust. Instructions Log into your Accou ... Applies To: (gs), (ve), All (dv)

Troubleshooting (dv) Memory Issues Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access Applies to: (dv) 4.5 Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access READ ME FIRST Please keep in mind that the (dv) Dedicated-Virtual server is a self-manag ... Applies To: (dv) 4.0, (dv) 4.5

Email troubleshooting - mailbox size Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root or sudo access Overview Having an over-full inbox can cause a variety of email problems, including slow performance, t ... Applies To: (gs), All (dv)

Using the Upgrade Server tool Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 3. ... Applies To: (dv) 4.0, (dv) Nitro, (gs), (ve), All (dv)

Making it Better: Basic Apache performance tuning (httpd) Applies to: (dv) 4.0 Difficulty: Hard Time Needed: 60 Tools Required: None Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge (dv ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

How do I view email headers for a message? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Email client or webmail access Introduction This is a simple resource on how to read the full email headers, also known as long headers or internet headers, from an email message in various email clients. He ... Applies To: All Service Types

Common issues with Apple Mail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Overview Apple Mail is the default email client that comes with every M ... Applies To: (gs), All (dv)

Installing PECL extensions Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview PECL is a repository for PHP Extensions, providing a directory of all known extensions and hosting facili ... Applies To: (gs), All (dv)

Tips on migrating to a (dv) 4.5 from an older (dv) Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools Required: None Migration instructions and tips We recommend reading this ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

How do I enable CloudFlare? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFlar ... Applies To: (dv) 4.0, (gs), (ve)

How do I restore my data from an (mt) backup? Applies to: (gs) Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, FTP Applies to: All (dv) Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, root or sudo access, FTP Applies to: All (ve) Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, root or s ... Applies To: (gs), (ve), All (dv)

Getting started with your (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The following article will get you familiar with your new (dv) Dedicated-Virtual Server, including the (mt) AccountCenter, the Plesk Control Panel, our world-renowned support department a ... Applies To: All (dv)

Backup Options Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Power Panel login credent ... Applies To: (ve), All (dv)

How do I view my web statistics? Applies to: (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview The (dv) Dedicated-Virtual Server has a program that tracks your statistics. End of Life Warning Th ... Applies To: All (dv)

How do I assign an IP address in Plesk? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Move a domain from one IP address on your (dv) Dedicated-Virtual Server to a new I ... Applies To: (dv) 3.5, (dv) 4.0

How can I lower or raise the TTL for my domain? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview It is possible to raise and lower the TTL (Time To Live) value for your domains hosted at (mt) Media Temple. TTL is the value that determines how long your current DNS settings ... Applies To: All Service Types

Logging into the AccountCenter Applies to: All Service Types Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The following guide will provide information about the AccountCenter authentication process, and how to reset your login information. The following information is also used for authorizati ... Applies To: All Service Types

Adding a domain in Plesk Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This guide will show you how to add a domain for your (dv) Dedicated-Virtual Serv ... Applies To: (dv) 3.5, (dv) 4.0

What is the difference between a primary domain, alternate domain, and a subdomain? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Primary domain Your primary domain is simply the domain you used to purchase your server. The main controls ... Applies To: (gs), All (dv)

"Disk Quota Exceeded" errors in emails Applies to: (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview This error occurs when you have a disk quota for an account exceeded or one of your email users no l ... Applies To: (dv) 3.5, (dv) 4.0

How can I turn off safe_mode on an (dv) Dedicated-Virtual Server with Plesk? Applies to: (dv) 4.0 Difficulty: Medium Time: 10 Tools needed: SSH Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: SSH Applies to: (dv) 3.0 Difficulty: Easy Time: 10 Tools needed: SSH For a discussion of Safe Mode and security, please see PHP Safe Mode, problems and work-a ... Applies To: (dv) Nitro, All (dv)

What is a "Client" in Plesk? Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: (dv) 3.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview The Client feature in Plesk allows you to create one or more Plesk user accounts with access to speci ... Applies To: (dv) 3.0, (dv) 3.5

What is a domain auth code? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A domain authorization code is a unique 6- to 32-character code assigned to a domain. It is designed to prevent fraudulent or unauthorized transfers. This code is an extra safety ... Applies To: All Service Types

Using Dreamweaver for FTP/SFTP Applies to: (gs) Difficulty: Medium Time: 10 Tools needed: Dreamweaver Applies to: All (dv) Difficulty: Easy Time: 10 Tools needed: Dreamweaver Overview This article shows you the correct settings for using Dreamweaver to upload your website files via FTP or SFTP. READ ME FIRST (mt) ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

AccountCenter information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Introduction The (mt) Media Temple AccountCenter is the main secure interface for all clients to manage their accounts and services with (mt). Navigating the tabs Overview The Overview page co ... Applies To: All Service Types

Connecting via SSH to your server Applies to: (gs) Difficulty: Medium Time: 20 Tools needed: AccountCenter access, SSH enabled Applies to: All (dv) Difficulty: Medium Time: 20 Tools needed: AccountCenter access, SSH enabled Applies to: (ve) Difficulty: Medium Time: 20 Tools needed: AccountCenter access, SSH Introducti ... Applies To: (dv) 4.0, (gs), (ve)

(dv) Tech Specs - Complete package listing Applies to: (dv) 4.5 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools Re ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

Export and import MySQL databases Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH Overview This article will show you how to export a copy of your MySQL database, and how to import an SQL database backup file to your da ... Applies To: (gs), All (dv)

Managing your contact information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article explains how to add or edit a contact for your account. All types of contacts have broad access to your AccountCenter and to your server(s). An AccountCenter contact can: Ac ... Applies To: All Service Types

How can I change the domain name for my WordPress site? Applies to: (gs) Difficulty: Medium Time Needed: 10 Tools Required: AccountCenter access, WordPress administrator access, phpMyAdmin Applies to: (dv) Difficulty: Medium Time Needed: 10 Tools Required: Plesk administrator access, WordPress administrator access, phpMyAdmin Overview This ... Applies To: (gs)

Flushing DNS Cache Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction When your computer visits a website for the first time, it stores the website's DNS information in a local cache. The next time you visit that website, it will first look at this cache for a ... Applies To: All Service Types

Migrating your websites to the (dv) Dedicated-Virtual Server Applies to: All (dv) Difficulty: Medium Time Needed: 60 Tools Required: SSH, FTP client, DNS Control Overview Whether you have a site with just static html pages or a dynamic database-driven one, this migration guide will help you get started with your new (dv) Dedicated-Virtual Server. ... Applies To: All (dv)

Recover from a site hack or compromise Applies to: All Service Types Difficulty: Hard Time Needed: 60 Tools Required: SSH, SFTP READ ME FIRST This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media Temple. Please take ... Applies To: All Service Types

Billing information Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access This article explains how to monitor and manage your billing preferences. All actions listed in this article require you to be logged into your AccountCenter. Log into the AccountCenter. ... Applies To: All Service Types

Using .htaccess files Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: FTP, plain text editor Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: FTP, plain text editor Introduction The .htaccess file is a powerful tool for modifying your Apache configuration on a per ... Applies To: (gs), All (dv)

Updating timthumb.php Applies to: (gs) Difficulty: Medium Time: 15 Tools needed: SSH Applies to: (dv) 4.0 Difficulty: Medium Time: 15 Tools needed: SSH This article is intended to help you find old/exploitable versions of timthumb.php READ ME FIRST This article is provided as a courtesy. Installing, configu ... Applies To: All Service Types

How to uncover malicious code/malware files Applies to: Difficulty: Hard Time: 1 hour Tools needed: SSH Overview An unfortunate side-effect of being online is the fact that you are continually being probed for weaknesses by ne'er do wells. Be it your computer, your internet provider, or your website, someone is almost always trying ... Applies To: All Service Types

AntiVirus Programs / SpyWare Programs Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Symptoms of Viruses Your computer suddenly slows down. This can be more noticeable if your computer is connected to a network. Any unexpected changes in the content of your files. The virus may reduce s ... Applies To: All Service Types

How can I reboot my server? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Parallels Power Panel access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Virtuozzo Power Panel access Applies to: (ve) Difficulty: Easy Time Needed ... Applies To: (ve), All (dv)

How do I migrate email between servers using IMAP? Applies to: (gs) Grid-Service Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: Third-party mail application Applies to: All (dv) Dedicated-Virtual Server Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: ... Applies To: All Service Types

How do I redirect my site using a META Tag? Applies to: All Service Types Difficulty: Medium Time Needed: 10 Tools Required: FTP or SSH, plain text editor Overview This document will explain how to create a META Tag to redirect your site or site content. This will not redirect any emails for your domains, however. READ ME FIRST ... Applies To: All Service Types

How do I redirect my site using a .htaccess file? Applies to: All Service Types Difficulty: Medium Time Needed: 10 Tools Required: FTP, plain text editor Overview This document will explain how to create a .htaccess file to redirect your site or site content. This will not redirect any emails for your domains. READ ME FIRST As a conf ... Applies To: All Service Types

(dv) Developer's Tools Package Listing Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools Required: None "Developer Tools" can easily be enabled via the admin sectio ... Applies To: All (dv)

Remove a domain in Plesk Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 3 Tools Required: Plesk administrator access Overview This article will assist you to remove a domain in Plesk for your (dv) Dedicated-Virtual Server 4.0. Instructions Log into the Plesk Control Panel for your domain. See Figure 1: Ti ... Applies To: (dv) 4.0

MIME Types Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: SSH Use and configure MIME types Various mime types are pre-configured for use on our (gs) Grid-Service & (dv) Dedicated-Virtual Servers. If you would like to add a custom mime-type for use on your website, you can do ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Installing Mercurial Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) Difficulty: Medium Time Needed: 30 Tools Required: SSH, root, vi knowledge Overview Mercurial is a fast, lightweight Source Control Management system designed for efficient handling ... Applies To: (gs)

(dv) Dedicated-Virtual Server - Making it Better (dv) Dedicated-Virtual Server - Making it Better This article is part of the (dv) - Making it Better series, which details advanced enhancements and customizations to your (dv) Dedicated-Virtual Server. This article is provided as a courtesy. Installing, configuring, and troubleshooting ... Applies To: (dv) 4.0

Making it Better: Installing Munin to your (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Hard Time Needed: About an hour Tools Required: SSH, root access (dv) 4.0 - Making it Better This article is part of the (dv) Dedicated-Virtual Server - Making it Better series, which details advanced enhancements and customizations to your (dv) Dedicated- ... Applies To: (dv) 4.0

Making it Better: Installing Monit to your (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Medium Time Needed: About an hour Tools Required: SSH, root access (dv) 4.0 - Making it Better This article is part of the (dv) Dedicated-Virtual Server - Making it Better series, which details advanced enhancements and customizations to your (dv) Dedicate ... Applies To: (dv) 4.0

How do I enable domain privacy for my domain? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Domain privacy is a service provided by (mt) Media Temple and protects your personal contact information. From your AccountCenter, you can access this feature. Instructions 1. ... Applies To: All Service Types

Closing your IP address add-on service Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter and Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter and Plesk administrator access Applies to: (ve) Server Difficulty: Easy Time Needed: 10 To ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0, (dv) Nitro, (ve), (ve) Nitro

Account verification Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview The Account Verification process is used in the following situations: An Account Owner and/or listed Contact is unable to log into their AccountCenter, and does not have access to the primary ... Applies To: All Service Types

Domain Disputes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article explains (mt) Media Temple policy related to domain disputes. Defining ownership Account Owner. The highest authority of a single specific Account is the Account Owner. Individua ... Applies To: All Service Types

How do I view or print my invoice statements? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Whenever you need an invoice statement for a charge or balance on your account, you can find these invoices inside your AccountCenter at any time. Your AccountCenter maintains a ... Applies To: All Service Types

Using .htaccess rewrite rules Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Plain text editor, FTP Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Plain text editor, FTP Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Plain text editor, FTP Overview The ... Applies To: (gs), (ve), All (dv)

General slowness caused by excessive includes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Symptoms Web page loads slowly. Elements of the page don't load. The page seems to "hang" before loading a certain element, and then loads quickly. READ ME FIRST This article is provided as a courtes ... Applies To: All Service Types

How do I increase the MySQL connections for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge Overview The MySQL SmartPool v.2 ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How can I create an SPF record for my domain? Applies to: (gs) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (dv) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview Sender Policy Framework (SPF) is a metho ... Applies To: (gs), (ve), All (dv)

How do I upgrade Plesk? Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Overview Prior to June 26, 2012, (dv) Dedicated-Virtual 4.0 Servers were provisioned with Plesk 10.4. Since the product release, Plesk has released a new version upgrade. Currently, this s ... Applies To: (dv) 4.0

Renewing an SSL certificate from (mt) Media Temple Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview For customers with an existing SSL certificate prior to October 2012 If you plan to renew your SSL certificate with (mt), then you will need to update the email alias/email for ... Applies To: All Service Types

Managing an SSL certificate from (mt) Media Temple Applies to: All Service Types Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview Service Guide The Service Guide gives a quick overview of the SSL certificate order, including the "common name" for the certificate, the approval email used for the order, the s ... Applies To: (gs), (ve), All (dv)

Ordering OttoTune Services Applies to: All (dv) Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview OttoTune is an à la carte support service offering specialized assistance for (dv) Dedicated-Virtual Servers. OttoTune helps customers of all sizes and technical abilities to successfull ... Applies To: All (dv)

Why is my website slow? Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview This article will help you determine what is causing your website to load slowly and how to fix it. ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Optimizing your (dv) server Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Overview This article will sum ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

How can I use PEAR on my (mt) Media Temple server? Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH Applies to: (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH Overview PEAR is short for PHP Extension and Application Repository and is pronounced just like the fruit. The purpose of PEAR is to provide: ... Applies To: (gs), All (dv)

Ordering additional IP addresses Applies to: All (dv) & (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides you details on how to purchase additional IP addresses for any (dv) Dedicated-Virtual Server or (ve) Server. By default, all (mt) Media Temple services co ... Applies To: (ve), All (dv)

(mt) Media Temple Customer Referral Program Applies to: All Services Difficulty: Easy Time: 5 Tools needed: None Overview If you are a current (mt) Media Temple customer, you may begin taking advantage of our referral program immediately. After the referred customer is with us for 60 days, a one-time credit equal to their first mo ... Applies To: All Service Types

Email troubleshooting - spam from my address Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you're getting a lot of bouncebacks and/or complaints that you are sending spam, one of two things could be happening. You ... Applies To: (gs), All (dv)

How do I view my bandwidth usage? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Use the ... Applies To: All Service Types

Backing up your server using the Snapshot Backup tool Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Req ... Applies To: (dv) 3.5, (dv) 4.0, (ve)

Creating additional FTP/SFTP users Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access or root access, SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Require ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How can I make the Key Update Deferral emails stop? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root or sudo access, vi knowledge or email client Overview Parallels Plesk Panel daily maintenance script establishes a connection with the Parallels Licensing server and initiates periodic license update procedu ... Applies To: (dv) 4.0

How can I edit the php.ini file? Applies to: (gs) Grid-Service Difficulty: Medium Time Needed: 20 Tools Required: AccountCenter access, SSH enabled, FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access Overview The php.ini file is the default configurat ... Applies To: (gs), All (dv)

Password protecting directories Applies to: (gs) Difficulty: Easy Time Needed: 20 Tools Required: AccountCenter access or SSH, FTP client Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access or SSH, FTP client Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Requi ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

(dv) Session save path errors and the vhost.conf Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Session support in PHP is of a way to preserve certain data across subseq ... Applies To: (dv) 3.5, (dv) 4.0

Where do I download the Plesk Mobile Manager? Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 10 Tools Required: Plesk administrator access or Internet access Overview Parallels Plesk Panel Mobile Manager is a premium version of Parallels Plesk Panel Mobile Monitor which gives administrators access to the most important inform ... Applies To: (dv) 4.0

(dv) Plesk shared and exclusive IPs Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Plesk allows IP addresses to be either shared or exclusive. This determines wheth ... Applies To: (dv) 3.5, (dv) 4.0

How do I keep Plesk up to date? Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Overview You can keep Plesk updated automatically. This article will walk you through the easy steps. If you are running a version older than 11, please see How do I upgrade Plesk? for ins ... Applies To: (dv) 4.0

Customize your Plesk subscription Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Subscription is an instance of service plan assigned to a customer. To provide a particular customer with services and resources offered with a service plan, you subscribe the custo ... Applies To: (dv) 4.0

How do I add a reseller in Plesk? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview The Reseller allows you to resell your (dv) Dedicated-Virtual Server's physical resources, such as disk space and RAM, and then give your purchaser access to the Server Administ ... Applies To: (dv) 4.0

Plesk users explained Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Plesk 11 incorporates a few different kinds of users. Some are specific to the Plesk control panel suite, while others are used on web servers everywhere. Understanding the kinds of ... Applies To: (dv) 4.0

Control Panel user Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Plesk allows you to create many kinds of Control Panel users. These users can log into the Plesk Control Panel and gain access to a customized set of features for web administration ... Applies To: (dv) 4.0

Strong Password Guidelines Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Creating and using strong passwords is an important par ... Applies To: All Service Types

Which version of Plesk do I have? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator acc ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

Rejecting all email for nonexistent users Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This ar ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How can I block specific incoming emails? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, SSH, root access End of Life Warning This service has a pending End of Life. Please move t ... Applies To: (dv) 3.5, (dv) 4.0

Restarting services in Plesk Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, SSH, root or sudo access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, SSH, root or sudo access Overview You may need to restart one o ... Applies To: (dv) 3.5, (dv) 4.0

How do I enable or disable named on my server? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access Overview BIND is by far the most widely used DNS software on the Internet and is fully compliant wit ... Applies To: (dv) 3.5, (dv) 4.0, (dv) Nitro

Where are the access_log and error_log files for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I install PostgreSQL on my server? Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview PostgreSQL is an open source object-relational database system. Postg ... Applies To: (dv) 3.5, (dv) 4.0

How do I restore my server using a Snapshot Backup? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk adminstrator or root access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk adminstrator or root access Applies to: (ve) Difficulty: Easy Time Needed ... Applies To: (dv) 3.5, (dv) 4.0, (ve)

How do I enable or disable local mail for my domain? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How can I change my email password? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Managing your files with File Manager Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I create a database? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (gs), All (dv)

How do I create a mailing list in Plesk? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview A mailing list is a group e-mail address with a number of subscribed users. Maili ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

Creating a catch-all email account Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro, (gs)

(dv) How do I enable FastCGI? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, Plesk administrator access Overview This article will explain how to configure a domain on your ( ... Applies To: (dv) 3.5, (dv) 4.0

How can I change my Plesk interface? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Depending on how you would like to use your (dv), Plesk Panel provides two different views you can choose from to manage your domain(s). For more information on the interface vi ... Applies To: (dv) 4.0

Creating a POP/IMAP email account Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Plesk first-time setup Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk administrator access Overview Plesk is the control panel for your (dv) Dedicated-Virtual Server 4.0. When you newly provision or revert your (dv) to default, you will need to set Plesk up b ... Applies To: (dv) 4.0

(dv) 3.5 Tech Specs - Developer's Tools package listing. This page has moved. Please see (dv) Developer's Tools Package List. Applies To: (dv) 3.5

Create a MySQL database for (dv) 4.0 TIP: This page has moved. Please see: How do I create a database? Applies To: (dv) 4.0

Add an email user for (dv) 4.0 TIP: This page has moved. Please see: Creating a POP/IMAP email account. Applies To: (dv) 4.0

Add domain in Plesk for (dv) 4.0 TIP: This page has moved. Please see: Adding a domain in Plesk. Applies To: (dv) 4.0

Why am I seeing a 403 Forbidden error message? Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview The 403 Forbidden error is an HTTP status code which means that accessing the ... Applies To: (gs), All (dv)

How can I change my AccountCenter password? Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview Whether you're doing your "every six-months" security update or just feel like typing something different when you log in, you will occasionally need to update your AccountCe ... Applies To: All Service Types

How do I enable root access to my (dv)? Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview For security purposes, (dv) Dedicated-Virtual Servers are not provisioned with root access enabled by default. Root access can easily be enabled via the admin section of the AccountCenter ... Applies To: All (dv)

How do I change my primary domain? Applies to: (gs) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: All (dv) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article provides details on h ... Applies To: (gs), (ve), All (dv)

Revert your (dv) to default Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 20 Tools Required: SSH, root access, developer tools Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 20 Tools Required: SSH, root access, developer tools Overview This article outlines the process of reinstalling your (dv) Dedicat ... Applies To: (dv) 3.5, (dv) 4.0

How do I transfer a domain to a server on another (mt) account? Applies to: All Service Types Difficulty: Medium Time Needed: 60 Tools Required: FTP client, AccountCenter access Overview This article provides the best way to move a domain between two (mt) Media Temple accounts. In this tutorial, we will move example.com between Account A and Account ... Applies To: All Service Types

How do I remove an IP ban? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Our network includes a number of security measures to ensure a clean, trouble-free environment for your hosting services. One of these features is an automatic mechanism that is ... Applies To: All Service Types

Using SSH in PuTTY (Windows) Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, SSH enabled Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Overview P ... Applies To: (gs), (ve), All (dv)

GeoTrust QuickSSL Seals Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: (mt) SSL Certificate Overview If you have an SSL certificate purchased through (mt) Media Temple, you are actually using a certificate issued from GeoTrust, our third party SSL provider. A seal is available f ... Applies To: All Service Types

Resetting your firewall rules Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Our (dv) product line includes a fully configurable firewall that you can administer from the Plesk Control Panel. For additional details on usage, please consult their guide. With our Ad ... Applies To: All (dv)

Adding temporary space to your server Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article outlines the process of adding temporary disk space to your (dv) Dedicated-Virtual Server. You can add this space using the Advanced Recovery Tools in your AccountCenter. In ... Applies To: All (dv)

Using telnet Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Telnet is often used when diagnosing problems, to manually ... Applies To: (gs), (ve), All (dv)

Using FlashFXP for FTP/SFTP Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: FlashFXP Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FlashFXP Overview FlashFXP is a FTP, FTPS, SFTP client for Windows. The following guide will show how to setup an FTP or SFTP connection to ... Applies To: (gs), All (dv)

How much am I charged for bandwidth overages? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Bandwidth overages are $0.15/GB. If you exceed the bandwidth included with your hosting service, you will automatically be charged for any overages at a rate of $0.15 per gigabyt ... Applies To: All Service Types

Server Guide Applies to: (gs) Grid-Service Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: All (dv) Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: (ve) Server Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The Server Guide ... Applies To: (gs), (ve), All (dv)

How can I generate a Support PIN? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you must provide a Support PIN or your AccountCenter password. This guide will provide instruct ... Applies To: All Service Types

How do I purchase a Snapshot Backup? Applies to: All (dv), (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The Snapshot Backup preserves the entire state of your server, from the core configuration files down to the emails. Recommended use: Preserve a working version of your serv ... Applies To: (ve), All (dv)

Remove MailMan from Plesk Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root or sudo access Overview Mailman is a web-based email distribution list manager. With an email distribution list, you can send an email message to a single address and have it automatically distributed to a ... Applies To: (dv) 3.5

Authentication policy Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you will need to provide a Support PIN or your AccountCenter password. Our policy is to not provide any account ... Applies To: All Service Types

What is my server's IP address? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Every (mt) Media Temple hosting service has an IP address associated with it. This article will show you how to locate this in your Server Guide. Instructions Log into your Acc ... Applies To: All Service Types

Using the history command Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: SSH Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: SSH Overview All of our services are currently running on Linux. In Linux, ... Applies To: (dv) 4.0, (gs), (ve)

Vulnerability Scanning & Backported Security Fixes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Virtually all network-based security auditing services (Hacker Safe, Control Scan, etc.) and some vulnerability scanning tools work by detecting the version numbers of the software being run on ... Applies To: All Service Types

Understanding TTL (time-to-live) Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Time to live is what dictates how long it will be until your computer refreshes its DNS related information. For example, the IP address your domain name points to or where your MX records are d ... Applies To: All Service Types

DNS Explained Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Domain Name A domain name usually consists of two or more parts (technically labels), separated by dots. For example: mediatemple.net. The rightmost label conveys the top-level domain. Each label to the ... Applies To: All Service Types

What is a WHOIS search? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview A WHOIS search will provide information regarding a domain name, such as example.com. It may include information, such as domain ownership, where and when registered, expiration date, and the na ... Applies To: All Service Types

Using MySQL Report on a (dv) Dedicated-Virtual Server TIP: This page has moved. Please see: How do I generate a MySQL report? Applies To: All (dv)

Understanding the dig command Applies to: All Service Types Difficulty: Medium Time Needed: 10 Tools Required: None Overview The command dig is a tool for querying DNS nameservers for information about host addresses, mail exchanges, nameservers, and related information. This tool can be used from any Linux (Unix) o ... Applies To: All Service Types

Using the traceroute command Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Using traceroute to diagnose network routing issues When you connect to another computer, your traffic does not go directly to the machine you are attempting to connect to. Instead it goes thro ... Applies To: All Service Types

How do I find my current IP address? Applies to: All Services Difficulty: Easy Time Needed: 10 Tools Required: Internet access Overview Every device connected to the public Internet is assigned a unique number known as an Internet Protocol (IP) address. IP addresses consist of four sets of numbers separated by periods, e.g ... Applies To: All Service Types

Checking your outgoing mail server (Is Port 25 blocked?) Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: SSH Introduction Many email clients and services use port 25 for SMTP to send out emails. However an ISP (Internet Service Provider) may block port 25 in order to prevent spamming by its customers. This art ... Applies To: All Service Types

Installing YUM on a (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access or sudo user, Developer Tools Overview YUM is a package manager for CentOS, the operating system provided with your (dv) ... Applies To: (dv) 3.5, (dv) 4.0

Understanding basic vi (visual editor) Applies to: (gs) Difficulty: Medium-Hard Time Needed: 20 Tools Required: SSH enabled, SSH client Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root or sudo access Overview vi (visual editor) is included with all (mt) Media Temple services. vi is a full ... Applies To: (gs), All (dv)

Why is my vhost file not being used by Apache? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The most common reason for the Apache webserver not being able to use you ... Applies To: (dv) 3.5, (dv) 4.0

How do I clear my browser's cache? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Clearing your browser's cache can help with viewing recently changed web pages when they are not showing up properly. The following procedures provide steps to clear the cache for a variety ... Applies To: All Service Types

Using SSH in Terminal.app (Mac OS X) Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Overview Th ... Applies To: (gs), (ve), All (dv)

How do I set the default site for an IP address? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview You can select and change which of your domains your IP address points to by maki ... Applies To: (dv) 3.5, (dv) 4.0

Modify the number of SpamAssassin processes Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access or SSH, root or sudo access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access or SSH, root or sudo access, vi knowledge Ov ... Applies To: All (dv)

Install the Developer Tools Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Developer Tools are required for compiling applications utilizing tools such as "make" and "gcc". They are also required for users who wish to install the Yum package ... Applies To: All (dv)

Enabling WebDAV Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Overview WebDAV stands for Web-based Distributed Authoring and Versioning. It ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

Making directories browsable, solving 403 errors Applies to: (gs) Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: (dv) 4.0 Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time: 10 Tools needed: FTP, plain tex ... Applies To: (gs), All (dv)

Creating custom error pages Applies to: (gs) Difficulty: Medium Time: 20 Tools needed: FTP Applies to: All (dv) Difficulty: Medium Time: 20 Tools needed: FTP Overview This article explains how to set up custom error documents for your server. Instead of a plain 404 Not Found or 500 Internal Server Error page, yo ... Applies To: (gs), All (dv)

Enabling vi syntax colors Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi Overview The following guide will show you how to enable syntax colors for VI/VIM. Instructions Connecting via SSH to your ser ... Applies To: (gs), All (dv)

How do I create an SRV record? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview SRV records are rather unique in that they require more fields of information than any other type of DNS record, including MX records. Since the AccountCenter does not have separ ... Applies To: All Service Types

How do I add a domain or subdomain to my server? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview It's easy to add a domain or subdomain to any of your (mt) Media Temple servers. A subdomain is a domain that is part of a top-level domain. For example, example.com is a top ... Applies To: All Service Types

Using the Point to Another Server tool Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can easily move your DNS zone file from one server to another on your account. TIP: Please remember that any DNS changes in general can take up to 24-48 hours to fully propag ... Applies To: All Service Types

How do I transfer my domain registration to or from (mt) Media Temple? Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article outlines the general steps for transferring a domain registration. It is relevant for transfers both to (mt) Media Temple and away from (mt) Media Temple. (mt) Media Temple i ... Applies To: All Service Types

How do I purchase a Plesk unlimited domains license? Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Our (dv) Dedicated-Virtual Server comes with a 100 domain Plesk license. The Plesk unlimited domains license is available at $15 per month. Instructions Submit a support request You may ... Applies To: (dv) 4.0

Basic troubleshooting & tips for CloudFlare Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFl ... Applies To: (gs), (ve), All (dv)

FAQs on Urchin EOL Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Urchin access Overview EOL is an acronym for End Of Life. Hosting related technology and services develop quickly and are constantly changing. Periodically, some products become antiquated or deprecated due to major e ... Applies To: All (dv)

Using Webalizer on your (dv) Dedicated-Virtual Server TIP: This page has moved. Please see: How do I view my web statistics? Applies To: (dv) 3.5

Website Statistics on the (dv) Dedicated-Virtual Server TIP: This page has moved. Please see: How do I view my web statistics? Applies To: All (dv)

Prevent search engines from indexing your websites Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview Web Robots, also known as Web Wanderers, Crawlers, or Spiders, are programs tha ... Applies To: (gs), All (dv)

How do I remove an email account from my iPhone? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: iPhone, email account READ ME FIRST The publishing of this information does not imply support of this article. This article is provided solely as a courtesy to our customers. Please take a moment to review th ... Applies To: All Service Types

Which domains can I register with (mt) Media Temple? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple is able to register or accept transfers for the following top-level domains (TLDs) only. .com .org .net .info .biz .name .co .me See also How do I register ... Applies To: All Service Types

How do I change the SpamAssassin template for messages recognized as spam? Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Overview You can add your own template to /etc/mail/spamassassin/local.cf. There is an example one at /usr/share/spamassassin/10_default_prefs.cf. Requirements Before you start, this articl ... Applies To: All (dv)

An introduction to the root user Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: None Overview The root is the user name or account that by default has access to all commands and files on a Linux or other Unix-like operating system. It is also referred to as the root account, root user, and the ... Applies To: All (dv)

(dv) Hotmail and Yahoo mail spam flagging issue Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Symptom: An increase in emails from (dv) servers being flagged as spam by hotmail, yahoo and other major mail service providers. It seems that they are starting to perform PTR r ... Applies To: All (dv)

Using server side includes (SSI) Applies to: (gs) Difficulty: Medium Time: 20 Tools needed: FTP, plain text editor Applies to: (dv) Difficulty: Medium Time: 20 Tools needed: FTP, plain text editor Overview This article explains how to use SSI (Server Side Includes) in your web pages from the designated files. SSI is ... Applies To: (gs), All (dv)

Email troubleshooting - duplicate emails Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview If you receive multiple copies of the same email, there may be a connection problem somewhe ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Email troubleshooting - missing emails Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article covers several causes for missing email and links for instructions on adjusting your spam filter (a common reason fo ... Applies To: (gs), All (dv)

Email troubleshooting - bouncebacks Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you, or one of your contacts, have received a bounceback message when attempting to send email, this article will help you. Go ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Email troubleshooting - new domain checklist and DNS Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Overview If you've just pointed your domain over to (mt) Media Temple, please go through t ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I disable the CloudFlare service? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The CloudFlare service can easily be disabled for any domain, at any time, in your AccountCenter. Instructions Log into your AccountCenter. On the Overview page, scroll down to ... Applies To: (dv) 4.0, (gs), (ve)

Why am I seeing a CloudFlare error message? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview On ocassion, you may encounter an error message with CloudFlare. This article address the most common errors. Common error messages "Error processing request" Sympto ... Applies To: All Service Types

Why am I getting a 500 Internal Server Error message? Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: Plain text editor, FTP client Overview 500 Internal Server Error is a generic error message, given when no more specific message is suitable. There are a number of causes for a 500 Internal Server Error to ... Applies To: All Service Types