Support / KnowledgeBase

FAQ: (dv) 3.x Upgrades Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 20 Tools Required: NA Applies to: (dv) 3.0 Difficulty: Easy Time Needed: 20 Tools Required: NA Overview This article discusses key points regarding a specific set of (dv) 3.x upgrades we'll be performing starting in April 2013. This o ... Applies To: (dv) 3.0, (dv) 3.5

How do I migrate email between servers using IMAP? Applies to: (gs) Grid-Service Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: Third-party mail application Applies to: All (dv) Dedicated-Virtual Server Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: ... Applies To: All Service Types

Using Webmail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: Email account Introduction Your (gs) Grid-Service ... Applies To: (dv) 3.0, (dv) 3.5, (gs)

How do I enable an alternate SMTP port? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, root access, SSH, vi kn ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

"Disk Quota Exceeded" errors in emails Applies to: (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview This error occurs when you have a disk quota for an account exceeded or one of your email users no l ... Applies To: (dv) 3.5, (dv) 4.0

How do I view the mail queue in Plesk? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview If you cannot send e-mail through your mail server, this can mean that your mail ... Applies To: (dv) 3.5, (dv) 4.0

HOWTO: Change or update various account passwords Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk adminsitrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCent ... Applies To: (gs), All (dv)

Rejecting all email for nonexistent users Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This ar ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I set up spam filtering for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I enable or disable local mail for my domain? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How can I change my email password? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Creating an autoresponder Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5, (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0, (dv) Nitro, (gs)

Creating a catch-all email account Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro, (gs)

Creating a POP/IMAP email account Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How can I change default certificates for SMTP, IMAP, and POP3 over SSL? Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access, Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access, Plesk administrator access Overview By using SSL for email, y ... Applies To: (dv) 3.5, (dv) 4.0

How many email addresses can I add to my whitelist and blocklists? Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Overview By default, Plesk allows you to have 100 email addresses listed in your whitelist and blacklists ... Applies To: (dv) 3.5, (dv) 4.0

What can I do if I am unable to start the qmail service in Plesk? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The service qmail is a mail transfer agent (MTA) that runs on your (dv) Dedicated-Virtual Server. Requirements Before you start, this article has the following dependencies: ... Applies To: All (dv)

Common maillog errors for (dv) Dedicated-Virtual Servers Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following errors may be received when sending email and may also be visible in your maillog at /usr/local/psa/var/log/mai ... Applies To: (dv) 3.0, (dv) 3.5

Modify the number of SpamAssassin processes Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access or SSH, root or sudo access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access or SSH, root or sudo access, vi knowledge Ov ... Applies To: All (dv)