Support / KnowledgeBase

FAQ for (dv) 3.x Upgrades Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 20 Tools Required: NA Applies to: (dv) 3.0 Difficulty: Easy Time Needed: 20 Tools Required: NA Overview This article discusses key points regarding a specific set of (dv) 3.x upgrades we'll be performing starting in April 2013. This o ... Applies To: (dv) 3.0, (dv) 3.5

Making it Better: Basic Apache performance tuning (httpd) Applies to: (dv) 4.0 Difficulty: Hard Time Needed: 60 Tools Required: None Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge (dv ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

"Disk Quota Exceeded" errors in emails Applies to: (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview This error occurs when you have a disk quota for an account exceeded or one of your email users no l ... Applies To: (dv) 3.5, (dv) 4.0

Sourcing spam on your (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 30 Tools Required: Plesk administrator, SSH, root or sudo access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 30 Tools Required: Plesk administrator, SSH, root or sudo access, vi knowledge Introduction This art ... Applies To: All (dv)

How can I reboot my server? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Parallels Power Panel access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Virtuozzo Power Panel access Applies to: (ve) Difficulty: Easy Time Needed ... Applies To: (ve), All (dv)

Managing your disk usage Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, AccountCenter access Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Introduction ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Optimizing your (dv) server Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Overview This article will sum ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

How do I set the path for open_basedir? Applies to: (gs) Difficulty: Medium Time Needed: 10 Tools Required: Plain text editor, FTP client or AccountCenter access Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 10 Tools Re ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Troubleshooting CGI/PERL scripts Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview This a ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

(dv) Session save path errors and the vhost.conf Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Session support in PHP is of a way to preserve certain data across subseq ... Applies To: (dv) 3.5, (dv) 4.0

How do I view the mail queue in Plesk? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview If you cannot send e-mail through your mail server, this can mean that your mail ... Applies To: (dv) 3.5, (dv) 4.0

Restarting services in Plesk Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, SSH, root or sudo access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, SSH, root or sudo access Overview You may need to restart one o ... Applies To: (dv) 3.5, (dv) 4.0

How do I enable or disable named on my server? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access Overview BIND is by far the most widely used DNS software on the Internet and is fully compliant wit ... Applies To: (dv) 3.5, (dv) 4.0, (dv) Nitro

Where are the access_log and error_log files for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I restore my server using a Snapshot Backup? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk adminstrator or root access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk adminstrator or root access Applies to: (ve) Difficulty: Easy Time Needed ... Applies To: (dv) 3.5, (dv) 4.0, (ve)

How do I set up spam filtering for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I enable or disable local mail for my domain? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Site Preview Issues in Plesk Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, SSH, vi knowledge Overview Plesk features a Site Preview option that allows you to view your website even if DNS for your domain hasn't updated. End of Life Warning This service has a p ... Applies To: (dv) 3.5

(dv) 3.5 Auto-tuning your server Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access Overview (mt) Media Temple has a tool that will allow you to easily optimize your (dv) Dedicated-Virtual Server 3.5. MIB (Make It Better) contains preset configurations hosted on our internal reposito ... Applies To: All (dv)

What can I do if I am unable to start the qmail service in Plesk? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The service qmail is a mail transfer agent (MTA) that runs on your (dv) Dedicated-Virtual Server. Requirements Before you start, this article has the following dependencies: ... Applies To: All (dv)

Common maillog errors for (dv) Dedicated-Virtual Servers Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following errors may be received when sending email and may also be visible in your maillog at /usr/local/psa/var/log/mai ... Applies To: (dv) 3.0, (dv) 3.5

Why is my vhost file not being used by Apache? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The most common reason for the Apache webserver not being able to use you ... Applies To: (dv) 3.5, (dv) 4.0

Modify the number of SpamAssassin processes Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access or SSH, root or sudo access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access or SSH, root or sudo access, vi knowledge Ov ... Applies To: All (dv)

Making directories browsable, solving 403 errors Applies to: (gs) Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: (dv) 4.0 Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time: 10 Tools needed: FTP, plain tex ... Applies To: (gs), All (dv)