Support / KnowledgeBase

Troubleshooting (dv) Memory Issues Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access Applies to: DV Managed Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access READ ME FIRST Please keep in mind that the DV product is a self-administered hosting s ... Applies To: (dv) 4.0, DV Managed

How can I host multiple SSL certificates on a single IP address? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV Managed Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Plesk 11 includes a version of the Apache web server that supports the Server Na ... Applies To: (dv) 4.0, DV Managed

Resolve FastCGI Issues Applies to: All (dv) Dedicated-Virtual Server Difficulty: Medium Time Needed: 30 minutes Tools Required: SSH access READ ME FIRST This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is generally unsupported by (mt) Media Temple. Pl ... Applies To: (dv) 4.0, DV Managed

Configure PHP with SOAP Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 60 Tools Required: SSH, root, Developer Tools Applies to: DV Managed Difficulty: Medium Time Needed: 60 Tools Required: SSH, root, Developer Tools Overview Below you'll find instructions on how to enable SOAP on a (dv) Dedicated-Virtu ... Applies To: (dv) 4.0, DV Managed

Connecting via SSH to your server Applies to: (gs) Difficulty: Medium Time: 20 Tools needed: AccountCenter access, SSH enabled Applies to: All (dv) Difficulty: Medium Time: 20 Tools needed: AccountCenter access, SSH enabled Applies to: (ve) Difficulty: Medium Time: 20 Tools needed: AccountCenter access, SSH Introducti ... Applies To: (dv) 4.0, (gs), (ve)

How do I migrate email between servers using IMAP? Applies to: (gs) Grid-Service Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: Third-party mail application Applies to: All (dv) Dedicated-Virtual Server Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: ... Applies To: All Service Types

Why is my website slow? Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview This article will help you determine what is causing your website to load slowly and how to fix it. ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Tips on migrating to a DV Managed from an older (dv) Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools Required: None Migration instructions and tips We recommend reading this ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

Migrating your websites to the (dv) Dedicated-Virtual Server Applies to: All (dv) Difficulty: Medium Time Needed: 60 Tools Required: SSH, FTP client, DNS Control Overview Whether you have a site with just static html pages or a dynamic database-driven one, this migration guide will help you get started with your new (dv) Dedicated-Virtual Server. ... Applies To: All (dv)

Getting started with your (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The following article will get you familiar with your new (dv) Dedicated-Virtual Server, including the (mt) AccountCenter, the Plesk Control Panel, our world-renowned support department a ... Applies To: All (dv)

How do I restore my data from an (mt) backup? Applies to: (gs) Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, FTP Applies to: All (dv) Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, root or sudo access, FTP Applies to: All (ve) Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, root or s ... Applies To: (gs), (ve), All (dv)

Making it Better: Basic Apache performance tuning (httpd) Applies to: (dv) 4.0 Difficulty: Hard Time Needed: 60 Tools Required: None Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge (dv ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

Email troubleshooting - mailbox size Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root or sudo access Overview Having an over-full inbox can cause a variety of email problems, including slow performance, t ... Applies To: (gs), All (dv)

Using the Upgrade Server tool Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 3. ... Applies To: (dv) 4.0, (dv) Nitro, (gs), (ve), All (dv)

System Paths for (dv) 4.0 TIP: This page has moved. Please see: System Paths. Applies To: (dv) 4.0

Common issues with Apple Mail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Overview Apple Mail is the default email client that comes with every M ... Applies To: (gs), All (dv)

Installing PECL extensions Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview PECL is a repository for PHP Extensions, providing a directory of all known extensions and hosting facili ... Applies To: (gs), All (dv)

How do I enable CloudFlare? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFlar ... Applies To: (dv) 4.0, (gs), (ve)

Backup Options Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Power Panel login credent ... Applies To: (ve), All (dv)

How do I view my web statistics? Applies to: (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview The (dv) Dedicated-Virtual Server has a program that tracks your statistics. End of Life Warning Th ... Applies To: All (dv)

How do I assign an IP address in Plesk? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Move a domain from one IP address on your (dv) Dedicated-Virtual Server to a new I ... Applies To: (dv) 3.5, (dv) 4.0

Adding a domain in Plesk Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This guide will show you how to add a domain for your (dv) Dedicated-Virtual Serv ... Applies To: (dv) 3.5, (dv) 4.0

What is the difference between a primary domain, alternate domain, and a subdomain? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Primary domain Your primary domain is simply the domain you used to purchase your server. The main controls ... Applies To: (gs), All (dv)

"Disk Quota Exceeded" errors in emails Applies to: (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview This error occurs when you have a disk quota for an account exceeded or one of your email users no l ... Applies To: (dv) 3.5, (dv) 4.0

How can I turn off safe_mode on an (dv) Dedicated-Virtual Server with Plesk? Applies to: (dv) 4.0 Difficulty: Medium Time: 10 Tools needed: SSH Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: SSH Applies to: (dv) 3.0 Difficulty: Easy Time: 10 Tools needed: SSH For a discussion of Safe Mode and security, please see PHP Safe Mode, problems and work-a ... Applies To: (dv) Nitro, All (dv)

Using Dreamweaver for FTP/SFTP Applies to: (gs) Difficulty: Medium Time: 10 Tools needed: Dreamweaver Applies to: All (dv) Difficulty: Easy Time: 10 Tools needed: Dreamweaver Overview This article shows you the correct settings for using Dreamweaver to upload your website files via FTP or SFTP. READ ME FIRST (mt) ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

(dv) Tech Specs - Complete package listing Applies to: DV Managed Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

Copy of Application List for (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following applications have been tested by Parallels in conjunction with Plesk 11. Please still do some research before installing a third-party application; software not installed when your server w ... Applies To: All Service Types

Managing your contact information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article explains how to add or edit a contact for your account. All types of contacts have broad access to your AccountCenter and to your server(s). An AccountCenter contact can: Ac ... Applies To: All Service Types

Application List for (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following applications have been tested by Parallels in conjunction with Plesk 11. Please still do some research before installing a third-party application; software not installed when your server w ... Applies To: (dv) 4.0

Updating timthumb.php Applies to: (gs) Difficulty: Medium Time: 15 Tools needed: SSH Applies to: (dv) 4.0 Difficulty: Medium Time: 15 Tools needed: SSH This article is intended to help you find old/exploitable versions of timthumb.php READ ME FIRST This article is provided as a courtesy. Installing, configu ... Applies To: All Service Types

How to uncover malicious code/malware files Applies to: Difficulty: Hard Time: 1 hour Tools needed: SSH Overview An unfortunate side-effect of being online is the fact that you are continually being probed for weaknesses by ne'er do wells. Be it your computer, your internet provider, or your website, someone is almost always trying ... Applies To: All Service Types

How can I reboot my server? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Parallels Power Panel access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Virtuozzo Power Panel access Applies to: (ve) Difficulty: Easy Time Needed ... Applies To: (ve), All (dv)

Using Repair Mode Applies to: (dv) Dedicated-Virtual 4.0 Difficulty: Medium Time Needed: 30 Tools Required: Your server's root password, access to your (dv) Power Panel Applies to: (ve) Server Difficulty: Medium Time Needed: 30 Tools Required: Your server's root password, access to your (ve) Power Panel ... Applies To: (dv) 4.0, (ve)

(dv) Developer's Tools Package Listing Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools Required: None "Developer Tools" can easily be enabled via the admin sectio ... Applies To: All (dv)

Remove a domain in Plesk Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 3 Tools Required: Plesk administrator access Overview This article will assist you to remove a domain in Plesk for your (dv) Dedicated-Virtual Server 4.0. Instructions Log into the Plesk Control Panel for your domain. See Figure 1: Ti ... Applies To: (dv) 4.0

MIME Types Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: SSH Use and configure MIME types Various mime types are pre-configured for use on our (gs) Grid-Service & (dv) Dedicated-Virtual Servers. If you would like to add a custom mime-type for use on your website, you can do ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Making it Better: Install Plesk Health Monitor (PHM) Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 30 minutes Tools Required: SSH, root access (dv) 4.0 - Making it Better This article is part of the (dv) Dedicated-Virtual Server - Making it Better series, which details advanced enhancements and customizations to your (dv) Dedicated-V ... Applies To: (dv) 4.0

Installing Mercurial Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) Difficulty: Medium Time Needed: 30 Tools Required: SSH, root, vi knowledge Overview Mercurial is a fast, lightweight Source Control Management system designed for efficient handling ... Applies To: (gs)

Making it Better: Installing Munin to your (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Hard Time Needed: About an hour Tools Required: SSH, root access (dv) 4.0 - Making it Better This article is part of the (dv) Dedicated-Virtual Server - Making it Better series, which details advanced enhancements and customizations to your (dv) Dedicated- ... Applies To: (dv) 4.0

Making it Better: Installing Monit to your (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Medium Time Needed: About an hour Tools Required: SSH, root access (dv) 4.0 - Making it Better This article is part of the (dv) Dedicated-Virtual Server - Making it Better series, which details advanced enhancements and customizations to your (dv) Dedicate ... Applies To: (dv) 4.0

Closing your IP address add-on service Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter and Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter and Plesk administrator access Applies to: (ve) Server Difficulty: Easy Time Needed: 10 To ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0, (dv) Nitro, (ve), (ve) Nitro

(dv) / (ve) Memory Upgrade Program Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 5 minutes Tools Required: AccountCenter access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 5 minutes Tools Required: AccountCenter access Applies to: (ve) Server Difficulty: Easy Time Needed: 5 minutes Tools Required: AccountCenter ... Applies To: (dv) 3.5, (dv) 4.0, (dv) Nitro, (ve), (ve) Nitro

Using .htaccess rewrite rules Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Plain text editor, FTP Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Plain text editor, FTP Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Plain text editor, FTP Overview The ... Applies To: (gs), (ve), All (dv)

How do I increase the MySQL connections for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge Overview The MySQL SmartPool v.2 ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I upgrade Plesk? Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Overview Prior to June 26, 2012, (dv) Dedicated-Virtual 4.0 Servers were provisioned with Plesk 10.4. Since the product release, Plesk has released a new version upgrade. Currently, this s ... Applies To: (dv) 4.0

Managing an SSL certificate from (mt) Media Temple Applies to: All Service Types Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview Service Guide The Service Guide gives a quick overview of the SSL certificate order, including the "common name" for the certificate, the approval email used for the order, the s ... Applies To: (gs), (ve), All (dv)

Optimizing your (dv) server Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Overview This article will sum ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

Ordering additional IP addresses Applies to: All (dv) & (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides you details on how to purchase additional IP addresses for any (dv) Dedicated-Virtual Server or (ve) Server. By default, all (mt) Media Temple services co ... Applies To: (ve), All (dv)

Backing up your server using the Snapshot Backup tool Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Req ... Applies To: (dv) 3.5, (dv) 4.0, (ve)

Creating additional FTP/SFTP users Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access or root access, SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Require ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How can I make the Key Update Deferral emails stop? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root or sudo access, vi knowledge or email client Overview Parallels Plesk Panel daily maintenance script establishes a connection with the Parallels Licensing server and initiates periodic license update procedu ... Applies To: (dv) 4.0

How can I edit the php.ini file? Applies to: (gs) Grid-Service Difficulty: Medium Time Needed: 20 Tools Required: AccountCenter access, SSH enabled, FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access Overview The php.ini file is the default configurat ... Applies To: (gs), All (dv)

(dv) Plesk shared and exclusive IPs Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Plesk allows IP addresses to be either shared or exclusive. This determines wheth ... Applies To: (dv) 3.5, (dv) 4.0

How do I keep Plesk up to date? Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Overview You can keep Plesk updated automatically. This article will walk you through the easy steps. If you are running a version older than 11, please see How do I upgrade Plesk? for ins ... Applies To: (dv) 4.0

Customize your Plesk subscription Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Subscription is an instance of service plan assigned to a customer. To provide a particular customer with services and resources offered with a service plan, you subscribe the custo ... Applies To: (dv) 4.0

How do I add a reseller in Plesk? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview The Reseller allows you to resell your (dv) Dedicated-Virtual Server's physical resources, such as disk space and RAM, and then give your purchaser access to the Server Administ ... Applies To: (dv) 4.0

Plesk users explained Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Plesk 11 incorporates a few different kinds of users. Some are specific to the Plesk control panel suite, while others are used on web servers everywhere. Understanding the kinds of ... Applies To: (dv) 4.0

Control Panel user Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Plesk allows you to create many kinds of Control Panel users. These users can log into the Plesk Control Panel and gain access to a customized set of features for web administration ... Applies To: (dv) 4.0

Which version of Plesk do I have? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator acc ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

Rejecting all email for nonexistent users Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This ar ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Restarting services in Plesk Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, SSH, root or sudo access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, SSH, root or sudo access Overview You may need to restart one o ... Applies To: (dv) 3.5, (dv) 4.0

How do I enable or disable named on my server? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access Overview BIND is by far the most widely used DNS software on the Internet and is fully compliant wit ... Applies To: (dv) 3.5, (dv) 4.0, (dv) Nitro

Where are the access_log and error_log files for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I install PostgreSQL on my server? Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview PostgreSQL is an open source object-relational database system. Postg ... Applies To: (dv) 3.5, (dv) 4.0

How do I enable or disable local mail for my domain? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How can I change my email password? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Managing your files with File Manager Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I create a mailing list in Plesk? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview A mailing list is a group e-mail address with a number of subscribed users. Maili ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

Three Plesk panels Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Overview Your (dv) Dedicated-Virtual Server 4.0 comes with Plesk 11 and access to three different Plesk control panels. Each panel is used for specific purposes. Control Panel - The Plesk Control Panel lets you ... Applies To: (dv) 4.0

(dv) How do I enable FastCGI? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, Plesk administrator access Overview This article will explain how to configure a domain on your ( ... Applies To: (dv) 3.5, (dv) 4.0

How can I change my Plesk interface? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Depending on how you would like to use your (dv), Plesk Panel provides two different views you can choose from to manage your domain(s). For more information on the interface vi ... Applies To: (dv) 4.0

Creating a POP/IMAP email account Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Plesk first-time setup Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk administrator access Overview Plesk is the control panel for your (dv) Dedicated-Virtual Server 4.0. When you newly provision or revert your (dv) to default, you will need to set Plesk up b ... Applies To: (dv) 4.0

Why am I seeing a 403 Forbidden error message? Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview The 403 Forbidden error is an HTTP status code which means that accessing the ... Applies To: (gs), All (dv)

How do I change my primary domain? Applies to: (gs) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: All (dv) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article provides details on h ... Applies To: (gs), (ve), All (dv)

Using SSH in PuTTY (Windows) Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, SSH enabled Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Overview P ... Applies To: (gs), (ve), All (dv)

How do I purchase a Snapshot Backup? Applies to: All (dv), (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The Snapshot Backup preserves the entire state of your server, from the core configuration files down to the emails. Recommended use: Preserve a working version of your serv ... Applies To: (ve), All (dv)

Installing YUM on a (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access or sudo user, Developer Tools Overview YUM is a package manager for CentOS, the operating system provided with your (dv) ... Applies To: (dv) 3.5, (dv) 4.0

Why is my vhost file not being used by Apache? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The most common reason for the Apache webserver not being able to use you ... Applies To: (dv) 3.5, (dv) 4.0

How do I set the default site for an IP address? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview You can select and change which of your domains your IP address points to by maki ... Applies To: (dv) 3.5, (dv) 4.0

Enabling WebDAV Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Overview WebDAV stands for Web-based Distributed Authoring and Versioning. It ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

Making directories browsable, solving 403 errors Applies to: (gs) Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: (dv) 4.0 Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time: 10 Tools needed: FTP, plain tex ... Applies To: (gs), All (dv)

Creating custom error pages Applies to: (gs) Difficulty: Medium Time: 20 Tools needed: FTP Applies to: All (dv) Difficulty: Medium Time: 20 Tools needed: FTP Overview This article explains how to set up custom error documents for your server. Instead of a plain 404 Not Found or 500 Internal Server Error page, yo ... Applies To: (gs), All (dv)

Enabling vi syntax colors Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi Overview The following guide will show you how to enable syntax colors for VI/VIM. Instructions Connecting via SSH to your ser ... Applies To: (gs), All (dv)

How do I create an SRV record? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview SRV records are rather unique in that they require more fields of information than any other type of DNS record, including MX records. Since the AccountCenter does not have separ ... Applies To: All Service Types

How do I add a domain or subdomain to my server? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview It's easy to add a domain or subdomain to any of your (mt) Media Temple servers. A subdomain is a domain that is part of a top-level domain. For example, example.com is a top ... Applies To: All Service Types

Using the Point to Another Server tool Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can easily move your DNS zone file from one server to another on your account. TIP: Please remember that any DNS changes in general can take up to 24-48 hours to fully propag ... Applies To: All Service Types

How do I purchase a Plesk unlimited domains license? Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Our (dv) Dedicated-Virtual Server comes with a 100 domain Plesk license. The Plesk unlimited domains license is available at $15 per month. Instructions Submit a support request You may ... Applies To: (dv) 4.0

Basic troubleshooting & tips for CloudFlare Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFl ... Applies To: (gs), (ve), All (dv)

Prevent search engines from indexing your websites Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview Web Robots, also known as Web Wanderers, Crawlers, or Spiders, are programs tha ... Applies To: (gs), All (dv)

Which domains can I register with (mt) Media Temple? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple is able to register or accept transfers for the following top-level domains (TLDs) only. .com .org .net .info .biz .name .co .me See also How do I register ... Applies To: All Service Types

How do I change the SpamAssassin template for messages recognized as spam? Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Overview You can add your own template to /etc/mail/spamassassin/local.cf. There is an example one at /usr/share/spamassassin/10_default_prefs.cf. Requirements Before you start, this articl ... Applies To: All (dv)

An introduction to the root user Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: None Overview The root is the user name or account that by default has access to all commands and files on a Linux or other Unix-like operating system. It is also referred to as the root account, root user, and the ... Applies To: All (dv)

(dv) Hotmail and Yahoo mail spam flagging issue Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Symptom: An increase in emails from (dv) servers being flagged as spam by hotmail, yahoo and other major mail service providers. It seems that they are starting to perform PTR r ... Applies To: All (dv)

Using server side includes (SSI) Applies to: (gs) Difficulty: Medium Time: 20 Tools needed: FTP, plain text editor Applies to: (dv) Difficulty: Medium Time: 20 Tools needed: FTP, plain text editor Overview This article explains how to use SSI (Server Side Includes) in your web pages from the designated files. SSI is ... Applies To: (gs), All (dv)

Email troubleshooting - duplicate emails Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview If you receive multiple copies of the same email, there may be a connection problem somewhe ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Email troubleshooting - missing emails Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article covers several causes for missing email and links for instructions on adjusting your spam filter (a common reason fo ... Applies To: (gs), All (dv)

Email troubleshooting - bouncebacks Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you, or one of your contacts, have received a bounceback message when attempting to send email, this article will help you. Go ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Email troubleshooting - new domain checklist and DNS Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Overview If you've just pointed your domain over to (mt) Media Temple, please go through t ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I disable the CloudFlare service? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The CloudFlare service can easily be disabled for any domain, at any time, in your AccountCenter. Instructions Log into your AccountCenter. On the Overview page, scroll down to ... Applies To: (dv) 4.0, (gs), (ve)

Why am I seeing a CloudFlare error message? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview On ocassion, you may encounter an error message with CloudFlare. This article address the most common errors. Common error messages "Error processing request" Sympto ... Applies To: All Service Types

Why am I getting a 500 Internal Server Error message? Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: Plain text editor, FTP client Overview 500 Internal Server Error is a generic error message, given when no more specific message is suitable. There are a number of causes for a 500 Internal Server Error to ... Applies To: All Service Types

Package list for (dv) 4.0 This page has moved. Please see (dv) Package List. Applies To: (dv) 4.0