Support / KnowledgeBase

How much am I charged for bandwidth overages? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Bandwidth overages are $0.15/GB. If you exceed the bandwidth included with your hosting service, you will automatically be charged for any overages at a rate of $0.15 per gigabyt ... Applies To: All Service Types

Getting started with your (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The following article will get you familiar with your new (dv) Dedicated-Virtual Server, including the (mt) AccountCenter, the Plesk Control Panel, our world-renowned support department a ... Applies To: All (dv)

Using the Upgrade Server tool Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 3. ... Applies To: (dv) 4.0, (dv) Nitro, (gs), (ve), All (dv)

How do I view my web statistics? Applies to: (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview The (dv) Dedicated-Virtual Server has a program that tracks your statistics. End of Life Warning Th ... Applies To: All (dv)

Logging into the AccountCenter Applies to: All Service Types Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The following guide will provide information about the AccountCenter authentication process, and how to reset your login information. The following information is also used for authorizati ... Applies To: All Service Types

AccountCenter information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Introduction The (mt) Media Temple AccountCenter is the main secure interface for all clients to manage their accounts and services with (mt). Navigating the tabs Overview The Overview page co ... Applies To: All Service Types

Managing your contact information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article explains how to add or edit a contact for your account. All types of contacts have broad access to your AccountCenter and to your server(s). An AccountCenter contact can: Ac ... Applies To: All Service Types

Billing information Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access This article explains how to monitor and manage your billing preferences. All actions listed in this article require you to be logged into your AccountCenter. Log into the AccountCenter. ... Applies To: All Service Types

Adding and managing servers Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article provides details about managing servers within your AccountCenter. Adding/Ordering a server The following are steps to ordering a new server: Sign in to your AccountCenter. Hov ... Applies To: All Service Types

Account verification Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview The Account Verification process is used in the following situations: An Account Owner and/or listed Contact is unable to log into their AccountCenter, and does not have access to the primary ... Applies To: All Service Types

Domain Disputes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article explains (mt) Media Temple policy related to domain disputes. Defining ownership Account Owner. The highest authority of a single specific Account is the Account Owner. Individua ... Applies To: All Service Types

How do I view or print my invoice statements? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Whenever you need an invoice statement for a charge or balance on your account, you can find these invoices inside your AccountCenter at any time. Your AccountCenter maintains a ... Applies To: All Service Types

Ordering additional IP addresses Applies to: All (dv) & (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides you details on how to purchase additional IP addresses for any (dv) Dedicated-Virtual Server or (ve) Server. By default, all (mt) Media Temple services co ... Applies To: (ve), All (dv)

(mt) Media Temple Customer Referral Program Applies to: All Services Difficulty: Easy Time: 5 Tools needed: None Overview If you are a current (mt) Media Temple customer, you may begin taking advantage of our referral program immediately. After the referred customer is with us for 60 days, a one-time credit equal to their first mo ... Applies To: All Service Types

How do I view my bandwidth usage? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Use the ... Applies To: All Service Types

How do I view my chat history? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview As we announced in December, we have been rolling out chat as a channel to contact our Customer Support team. This article provides instructions on how to access your chat histor ... Applies To: All Service Types

Manual Payment Methods Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Most (mt) Media Temple accounts are set up for automatic payments from the primary credit card on file. This means anytime a charge occurs on the account, the primary credit card ... Applies To: All Service Types

HOWTO: Change or update various account passwords Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk adminsitrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCent ... Applies To: (gs), All (dv)

Strong Password Guidelines Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Creating and using strong passwords is an important par ... Applies To: All Service Types

How can I change my AccountCenter password? Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview Whether you're doing your "every six-months" security update or just feel like typing something different when you log in, you will occasionally need to update your AccountCe ... Applies To: All Service Types

How do I update my credit card? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can update your credit card information at any time in the AccountCenter. Instructions Sign in to the AccountCenter. From the Overview page hover over the Billing tab, clic ... Applies To: All Service Types

How do I change my primary domain? Applies to: (gs) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: All (dv) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article provides details on h ... Applies To: (gs), (ve), All (dv)

How do I remove an IP ban? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Our network includes a number of security measures to ensure a clean, trouble-free environment for your hosting services. One of these features is an automatic mechanism that is ... Applies To: All Service Types

Server Guide Applies to: (gs) Grid-Service Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: All (dv) Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: (ve) Server Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The Server Guide ... Applies To: (gs), (ve), All (dv)

How can I generate a Support PIN? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you must provide a Support PIN or your AccountCenter password. This guide will provide instruct ... Applies To: All Service Types

Server status Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access You can view your (dv) Dedicated-Virtual Server's or (ve) Server's health directly from the ... Applies To: (dv) 4.0, (ve)

Manage your email subscription preferences Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can now choose which notifications you would like to receive from us. We recommend checking the boxes for all maintenance-related categories. Instructions 1. Log into your A ... Applies To: All Service Types

Authentication policy Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you will need to provide a Support PIN or your AccountCenter password. Our policy is to not provide any account ... Applies To: All Service Types

Scheduled Maintenance on network resources at (mt) Media Temple Applies to: All Service Types Difficulty: Easy Time: 5 Tools needed: None (mt) Media Temple performs periodic health and wellness maintenance on our network, servers, and data center facilities. This is considered scheduled maintenance. (mt) Media Temple also takes necessary maintenance a ... Applies To: All Service Types

AccountCenter Contact roles Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview All types of Contacts have broad access to your AccountCenter and to your server(s). An AccountCenter Contact can: Access and modify your service(s). View some or all of your bi ... Applies To: All Service Types

How do I add a domain or subdomain to my server? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview It's easy to add a domain or subdomain to any of your (mt) Media Temple servers. A subdomain is a domain that is part of a top-level domain. For example, example.com is a top ... Applies To: All Service Types

How do I submit a support request? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You may submit a support request at any time via your AccountCenter. Instructions Log into your AccountCenter. Hover over the Support tab and click on Open a Support Request, s ... Applies To: All Service Types

How do I respond to a support request? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview As a general practice, whenever you contact (mt) Media Temple Support, you will receive a support request that summarizes the call. There are times when you will need to respond ... Applies To: All Service Types