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Using Email Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Introduction to email Your (mt) Media Temple service is always ready to accept messages using an email client such as Microsoft Outlook or ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How can I set up email on my iPhone or iPod Touch? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: iPhone/iPod touch Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: iPhone/iPod touch Introduction This article will show you how to manually configure your iPhone or iPod touch with your (gs) Grid-S ... Applies To: (gs), All (dv)

How can I set up email on an iPad? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email address, iPad Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email address, iPad Introduction This article will show you how to setup your iPad with your (gs) Grid-Service (dv) Dedicated-Vir ... Applies To: (gs), All (dv)

How do I migrate email between servers using IMAP? Applies to: (gs) Grid-Service Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: Third-party mail application Applies to: All (dv) Dedicated-Virtual Server Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: ... Applies To: All Service Types

Email troubleshooting - mailbox size Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root or sudo access Overview Having an over-full inbox can cause a variety of email problems, including slow performance, t ... Applies To: (gs), All (dv)

How do I view email headers for a message? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Email client or webmail access Introduction This is a simple resource on how to read the full email headers, also known as long headers or internet headers, from an email message in various email clients. He ... Applies To: All Service Types

Troubleshooting common issues with email Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Getting started Email covers a broad category of services. Some errors are easy to diagnose while others require a bit of investigation. Th ... Applies To: (gs), All (dv)

Common issues with Apple Mail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Overview Apple Mail is the default email client that comes with every M ... Applies To: (gs), All (dv)

Disabling RBL spam protection Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview RBL, short for Realtime Blackhole List, is a list of IP addresses whose owners ref ... Applies To: (dv) 3.5, (dv) 4.0

How do I enable an alternate SMTP port? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, root access, SSH, vi kn ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Troubleshooting SMTP problems Applies to: (gs) Grid-Service Difficulty: Medium Time: 25 Tools needed: email client Applies to: (dv) Dedicated-Virtual Server Difficulty: Medium Time: 25 Tools needed: email client Overview This article covers several common SMTP (outgoing email) errors and possible solutions. Feel fr ... Applies To: All Service Types

"Disk Quota Exceeded" errors in emails Applies to: (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview This error occurs when you have a disk quota for an account exceeded or one of your email users no l ... Applies To: (dv) 3.5, (dv) 4.0

Clear email queues Applies to: DV Managed Difficulty: Medium Time Needed: 20 minutes Tools Required: SSH, root access Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 minutes Tools Required: SSH, root access, qmHandle Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root a ... Applies To: (dv) 3.5, (dv) 4.0, All (dv)

How can I configure email in Apple Mail? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail Overview Apple Mail is the default email client that comes with every Mac using OS X 10.0 or later. This guide will show you how to ... Applies To: (gs), All (dv)

How do I check to see if POP3/IMAP are running, and how do I fix any problems? Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Overview This guide will show you how to test the POP3 and IMAP services running on your (dv) Dedicated-Virtual Server. We also show you remedies to common problems. Requirements Before y ... Applies To: All (dv)

Increasing qmail sending limits Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access, vi knowledge Overview The default configuration for qmail on the (dv) Dedicated-Virtual Servers may be considered relatively conservative if you are sending large amounts of email in a shor ... Applies To: All (dv)

How can I set up email in Outlook? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Outlook Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Outlook Introduction This article is provided as a courtesy to our customers to help you configure your Outlook sof ... Applies To: (gs), All (dv)

How can I configure email in Thunderbird? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Thunderbird Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Thunderbird Introduction Mozilla Thunderbird is a free, open source, cross-platform e-mail and news client ... Applies To: (gs), All (dv)

How can I set up email in Entourage? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Entourage Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Entourage Overview Entourage was an e-mail client and personal information manager developed by Microsoft for ... Applies To: (gs), All (dv)

Setting up email in Postbox Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Postbox Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Postbox Overview This article is will help you set up an IMAP email connection to your (mt) Media Temple servic ... Applies To: (gs), All (dv)

How can I configure email in Windows Live Mail? Applies to: (gs) Difficulty: Easy Time Needed: 15 Tools Required: Email address, Windows Live Mail Applies to: (dv) Difficulty: Easy Time Needed: 15 Tools Required: Email address, Windows Live Mail Introduction The following tutorial is provided as a courtesy to our customers to help ... Applies To: (gs), All (dv)

How do I set up email on an Android phone? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Android device, email address Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Android device, email address Overview The following article will guide you through configuring your email on an Androi ... Applies To: (gs), All (dv)

How do I use Gmail to view my (mt) Media Temple email? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Gmail account Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Gmail account Introduction Gmail is a free, advertising-supported email service provided by Google. Google Apps is a service from Googl ... Applies To: (gs), All (dv)

Setting up email for BlackBerry Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: BlackBerry device Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: BlackBerry device Introduction This article is provided as a courtesy to our customers to help you configure your BlackBerry to wor ... Applies To: (gs), All Service Types

How can I create an SPF record for my domain? Applies to: (gs) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (dv) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview Sender Policy Framework (SPF) is a metho ... Applies To: (gs), (ve), All (dv)

Email troubleshooting - spam from my address Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you're getting a lot of bouncebacks and/or complaints that you are sending spam, one of two things could be happening. You ... Applies To: (gs), All (dv)

How do I point my mail to Google Apps? Applies to: All Hosting Platforms Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Google Apps account Overview Google Apps is a service from Google providing independently customizable versions of several Google products under a custom domain name. Requirements B ... Applies To: All Service Types

How do I view the mail queue in Plesk? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview If you cannot send e-mail through your mail server, this can mean that your mail ... Applies To: (dv) 3.5, (dv) 4.0

HOWTO: Change or update various account passwords Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk adminsitrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCent ... Applies To: (gs), All (dv)

Rejecting all email for nonexistent users Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This ar ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I set up spam filtering for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I enable or disable local mail for my domain? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How can I change my email password? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Creating an autoresponder Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5, (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0, (dv) Nitro, (gs)

Creating a catch-all email account Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro, (gs)

Creating a POP/IMAP email account Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Why can't I delete messages from the Inbox folder in Horde webmail? Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Symptom You are no longer able to delete a message from the Inbox folder in Horde webmail. You receive the following error message: Horde webmail error: 'There was an error deleting messages from the folder & ... Applies To: All (dv)

How do I move my emails from one address to another? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email client Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email client Introduction Email can be easily transferred from one IMAP email account to another using any modern email program. The in ... Applies To: (gs), All (dv)

How can I change default certificates for SMTP, IMAP, and POP3 over SSL? Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access, Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access, Plesk administrator access Overview By using SSL for email, y ... Applies To: (dv) 3.5, (dv) 4.0

Viewing qmail logs Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Overview This guide will help beginners on the (dv) Dedicated-Virtual find and view their qmail log files. Requirements You must have SSH access set up for root or a sudo user. Connecting via SSH ... Applies To: All (dv)

How many email addresses can I add to my whitelist and blocklists? Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Overview By default, Plesk allows you to have 100 email addresses listed in your whitelist and blacklists ... Applies To: (dv) 3.5, (dv) 4.0

What can I do if I am unable to start the qmail service in Plesk? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The service qmail is a mail transfer agent (MTA) that runs on your (dv) Dedicated-Virtual Server. Requirements Before you start, this article has the following dependencies: ... Applies To: All (dv)

Common maillog errors for (dv) Dedicated-Virtual Servers Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following errors may be received when sending email and may also be visible in your maillog at /usr/local/psa/var/log/mai ... Applies To: (dv) 3.0, (dv) 3.5

Limit the number of recipients in a mail message in Plesk Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH Overview Since Plesk 8.4 version, it is possible to limit maximum number of recipients for an email message. Requirements Before you start, this article has the following dependencies: You must have SSH access s ... Applies To: All (dv)

Plesk Error: "Failed to open sendmail [/var/qmail/bin/sendmail] for execution". Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Symptoms I am trying to send a message from Webmail but the following error appears: Failed to open sendmail [/var/qmail/bin/sendmail] for execution. The same error is also seen in the log f ... Applies To: All (dv)

Enabling queuelifetime for qmail Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Overview This guide will show you how to enable the queuelifetime option in Plesk. This is a file that defines how long your server will attempt to process or deliver an email before bouncin ... Applies To: All (dv)

How do I change the welcome message in Horde webmail? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root or sudo access, vi knowledge Introduction This article will explain how to change the name of Horde in the "welcome to Horde" message when logging into the webmail interface. Requirements Before ... Applies To: All (dv)

Changing SpamAssassin to check emails larger than 250KB Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root or sudo access, vi knowledge Overview By default, SpamAssassin will not check emails larger than 250 KB. This parameter is set to prevent SpamAssassin from generating a large load on the server. Requireme ... Applies To: All (dv)

When does SpamAssassin begin to use the spam filter database for filtering mails? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Introduction According to the Spamassassin documentation, the Bayes system is not activated until a certain number of ham (non-spam) and spam has been learned. The default is 200 of ea ... Applies To: All (dv)

Checking your outgoing mail server (Is Port 25 blocked?) Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: SSH Introduction Many email clients and services use port 25 for SMTP to send out emails. However an ISP (Internet Service Provider) may block port 25 in order to prevent spamming by its customers. This art ... Applies To: All Service Types

How can I raise Courier-IMAP connections for my server? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview By default, Plesk and the Courier-IMAP email server drastically limit the number of inbound connections to prevent users from opening up too many concurrent sessions. Unfortun ... Applies To: All (dv)

Understanding an email header Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction This guide is provided to learn how to read and understand an email header. To understand an email header, we need to analyze the life of the email. Most of the time, it appears that email i ... Applies To: All Service Types

Modify the number of SpamAssassin processes Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access or SSH, root or sudo access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access or SSH, root or sudo access, vi knowledge Ov ... Applies To: All (dv)

Bounce message errors on (dv) Dedicated-Virtual Servers Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction The following errors may be received when sending email from your (dv) Dedicated-Virtual Server. All of these errors link directly to their respective Parallels article. READ ME FIRST The publishing ... Applies To: (dv) 3.0, (dv) 3.5

How do I rebuild my qmail configuration files? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root or sudo access, vi knowledge Instroduction The service qmail is a mail transfer agent (MTA) that runs on your (dv) Dedicated-Virtual Server. This article has been mirrored from the Parallels Knowledge Base ... Applies To: All (dv)

Sending or viewing emails using telnet Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Email account Introduction When troubleshooting email issues, it may be useful to read or send emails from your server directly using the telnet application. This guide shows some basic steps to send an email ... Applies To: All Service Types

How do I remove an email account from my iPhone? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: iPhone, email account READ ME FIRST The publishing of this information does not imply support of this article. This article is provided solely as a courtesy to our customers. Please take a moment to review th ... Applies To: All Service Types

How do I change the SpamAssassin template for messages recognized as spam? Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Overview You can add your own template to /etc/mail/spamassassin/local.cf. There is an example one at /usr/share/spamassassin/10_default_prefs.cf. Requirements Before you start, this articl ... Applies To: All (dv)

(dv) Hotmail and Yahoo mail spam flagging issue Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Symptom: An increase in emails from (dv) servers being flagged as spam by hotmail, yahoo and other major mail service providers. It seems that they are starting to perform PTR r ... Applies To: All (dv)

Email troubleshooting - duplicate emails Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview If you receive multiple copies of the same email, there may be a connection problem somewhe ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Email troubleshooting - missing emails Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article covers several causes for missing email and links for instructions on adjusting your spam filter (a common reason fo ... Applies To: (gs), All (dv)

Email troubleshooting - bouncebacks Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you, or one of your contacts, have received a bounceback message when attempting to send email, this article will help you. Go ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Email troubleshooting - new domain checklist and DNS Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Overview If you've just pointed your domain over to (mt) Media Temple, please go through t ... Applies To: (dv) 3.5, (dv) 4.0, (gs)