Support / KnowledgeBase

Troubleshooting (dv) Memory Issues Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access Applies to: (dv) 4.5 Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access READ ME FIRST Please keep in mind that the (dv) Dedicated-Virtual server is a self-manag ... Applies To: (dv) 4.0, (dv) 4.5

How can I see my server's resource usage statistics? Applies to: (dv) 4.5 Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access, AccountCenter access Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access, AccountCenter access Applies to: (dv) 3.5 Difficulty: Medium Time Ne ... Applies To: (dv) 3.5, (dv) 4.0, (dv) 4.5

Making it Better: Basic Apache performance tuning (httpd) Applies to: (dv) 4.0 Difficulty: Hard Time Needed: 60 Tools Required: None Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge (dv ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

Making it Better: Basic MySQL performance tuning (MySQLd) Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, phpMyAdmin access Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root, vi knowledge Introduction The following is just one simple way to get started with optimizing your ... Applies To: (gs), All (dv)

How do I enable CloudFlare? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFlar ... Applies To: (dv) 4.0, (gs), (ve)

Backup Options Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Power Panel login credent ... Applies To: (ve), All (dv)

How do I view my web statistics? Applies to: (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview The (dv) Dedicated-Virtual Server has a program that tracks your statistics. End of Life Warning Th ... Applies To: All (dv)

How do I change the time zone on my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access or SSH / FTP access Applies to: (dv) 4.0 Difficulty: Medium Time: 10 Tools needed: SSH or Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time: 10 Tools needed: SSH or Plesk administr ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How can I turn off safe_mode on an (dv) Dedicated-Virtual Server with Plesk? Applies to: (dv) 4.0 Difficulty: Medium Time: 10 Tools needed: SSH Applies to: (dv) 3.5 Difficulty: Easy Time: 10 Tools needed: SSH Applies to: (dv) 3.0 Difficulty: Easy Time: 10 Tools needed: SSH For a discussion of Safe Mode and security, please see PHP Safe Mode, problems and work-a ... Applies To: (dv) Nitro, All (dv)

(dv) Tech Specs - Complete package listing Applies to: (dv) 4.5 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools Re ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

Sourcing spam on your (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 30 Tools Required: Plesk administrator, SSH, root or sudo access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 30 Tools Required: Plesk administrator, SSH, root or sudo access, vi knowledge Introduction This art ... Applies To: All (dv)

System Paths Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following is a list of paths to commonly used dir ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I configure bind to start on reboot? Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access Overview Since most of our customers use the (mt) Media Temple nameservers by default, we have disabled named (bind) from starting during the boot sequence. However, if you are running your own privat ... Applies To: All (dv)

(dv) Developer's Tools Package Listing Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools Required: None "Developer Tools" can easily be enabled via the admin sectio ... Applies To: All (dv)

Making it Better: Install Plesk Health Monitor (PHM) Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 30 minutes Tools Required: SSH, root access (dv) 4.0 - Making it Better This article is part of the (dv) Dedicated-Virtual Server - Making it Better series, which details advanced enhancements and customizations to your (dv) Dedicated-V ... Applies To: (dv) 4.0

Managing your disk usage Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, AccountCenter access Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Introduction ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Making it Better: Installing Munin to your (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Hard Time Needed: About an hour Tools Required: SSH, root access (dv) 4.0 - Making it Better This article is part of the (dv) Dedicated-Virtual Server - Making it Better series, which details advanced enhancements and customizations to your (dv) Dedicated- ... Applies To: (dv) 4.0

Making it Better: Installing Monit to your (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Medium Time Needed: About an hour Tools Required: SSH, root access (dv) 4.0 - Making it Better This article is part of the (dv) Dedicated-Virtual Server - Making it Better series, which details advanced enhancements and customizations to your (dv) Dedicate ... Applies To: (dv) 4.0

Ordering OttoTune Services Applies to: All (dv) Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview OttoTune is an à la carte support service offering specialized assistance for (dv) Dedicated-Virtual Servers. OttoTune helps customers of all sizes and technical abilities to successfull ... Applies To: All (dv)

Optimizing your (dv) server Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Overview This article will sum ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

Backing up your server using the Snapshot Backup tool Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Req ... Applies To: (dv) 3.5, (dv) 4.0, (ve)

Where do I download the Plesk Mobile Manager? Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 10 Tools Required: Plesk administrator access or Internet access Overview Parallels Plesk Panel Mobile Manager is a premium version of Parallels Plesk Panel Mobile Monitor which gives administrators access to the most important inform ... Applies To: (dv) 4.0

How do I enable or disable named on my server? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access Overview BIND is by far the most widely used DNS software on the Internet and is fully compliant wit ... Applies To: (dv) 3.5, (dv) 4.0, (dv) Nitro

(dv) Configuring log rotation Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview All connections to the Web server and requests for files that were not found on t ... Applies To: (dv) 3.5, (dv) 4.0, (dv) Nitro

Where are the access_log and error_log files for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I restore my server using a Snapshot Backup? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk adminstrator or root access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk adminstrator or root access Applies to: (ve) Difficulty: Easy Time Needed ... Applies To: (dv) 3.5, (dv) 4.0, (ve)

(dv) HOWTO: Setting up private nameservers Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Overview This article explains how to use your (dv) Dedicated-Virtual Server as an aut ... Applies To: (dv) 3.5, (dv) 4.0

(dv) How do I enable FastCGI? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, Plesk administrator access Overview This article will explain how to configure a domain on your ( ... Applies To: (dv) 3.5, (dv) 4.0

Plesk first-time setup Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk administrator access Overview Plesk is the control panel for your (dv) Dedicated-Virtual Server 4.0. When you newly provision or revert your (dv) to default, you will need to set Plesk up b ... Applies To: (dv) 4.0

Developer Tools package list for (dv) 4.0 TIP: This page has moved. Please see: (dv) Developer's Tools Package List. Applies To: (dv) 4.0

How do I enable root access to my (dv)? Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview For security purposes, (dv) Dedicated-Virtual Servers are not provisioned with root access enabled by default. Root access can easily be enabled via the admin section of the AccountCenter ... Applies To: All (dv)

(dv) HOWTO: Retrieve keys Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Whenever you upgrade or downgrade your Plesk domain license for your (dv) Dedicat ... Applies To: (dv) 3.5, (dv) 4.0

How do I purchase a Snapshot Backup? Applies to: All (dv), (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The Snapshot Backup preserves the entire state of your server, from the core configuration files down to the emails. Recommended use: Preserve a working version of your serv ... Applies To: (ve), All (dv)

How do I configure AWStats to show the country of site visitors? Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Overview By default, AWStats does not show the source country for visitors viewing a domain. Requirements Before you start, this article has the following dependencies: You must have ... Applies To: All (dv)

Why is my vhost file not being used by Apache? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The most common reason for the Apache webserver not being able to use you ... Applies To: (dv) 3.5, (dv) 4.0

Prevent deletion of Webalizer statistics Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Webstats of certain domains are being deleted the beginning of every week. How do I prevent this? This happens when the Incremental directive in Webalizer is not enabled. Requ ... Applies To: All (dv)

How do I enable the server-status page on my server? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The status module allows a server administrator to find out how well their server is performing. An HTML page is presented that gives the current server statistics in an easil ... Applies To: All (dv)

Working with a hacked or compromised server Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SFTP Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SFTP NOTE: Remember that it is your responsibility to maintain the security of any scripts or applications you choose to install and use on ... Applies To: (gs), All (dv)

How do I set the default site for an IP address? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview You can select and change which of your domains your IP address points to by maki ... Applies To: (dv) 3.5, (dv) 4.0

How can I raise Courier-IMAP connections for my server? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview By default, Plesk and the Courier-IMAP email server drastically limit the number of inbound connections to prevent users from opening up too many concurrent sessions. Unfortun ... Applies To: All (dv)

How do I change the FTP session timeout on a (dv) server? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, Root Access Overview This article has been mirrored from the Parallels Knowledge Base as a courtesy to our (dv) Dedicated-Virtual Server customers. As they are the authoritative source of the information covere ... Applies To: All (dv)

How do I disable SSH login for the root user? Applies to: All (dv) Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview With a good password, you can limit your exposure to a brute force attack. However, it may still be possible. Although technically unsupported by (mt) Media Temple, the follow ... Applies To: All (dv)

Basic troubleshooting & tips for CloudFlare Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFl ... Applies To: (gs), (ve), All (dv)

How do I change the SpamAssassin template for messages recognized as spam? Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Overview You can add your own template to /etc/mail/spamassassin/local.cf. There is an example one at /usr/share/spamassassin/10_default_prefs.cf. Requirements Before you start, this articl ... Applies To: All (dv)

How do I disable the CloudFlare service? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The CloudFlare service can easily be disabled for any domain, at any time, in your AccountCenter. Instructions Log into your AccountCenter. On the Overview page, scroll down to ... Applies To: (dv) 4.0, (gs), (ve)