Support / KnowledgeBase

How can I change the domain name for my WordPress site? Applies to: (gs) Difficulty: Medium Time Needed: 10 Tools Required: AccountCenter access, WordPress administrator access, phpMyAdmin Applies to: (dv) Difficulty: Medium Time Needed: 10 Tools Required: Plesk administrator access, WordPress administrator access, phpMyAdmin CloudTech Can ... Applies To: (gs)

Why is my website slow? Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview This article will help you determine what is causing your website to load slowly and how to fix it. ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

System Paths for (dv) 4.0 TIP: This page has moved. Please see: System Paths. Applies To: (dv) 4.0

Installing PECL extensions Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview PECL is a repository for PHP Extensions, providing a directory of all known extensions and hosting facili ... Applies To: (gs), All (dv)

How do I enable CloudFlare? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFlar ... Applies To: (dv) 4.0, (gs), (ve)

Copy of Application List for (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following applications have been tested by Parallels in conjunction with Plesk 11. Please still do some research before installing a third-party application; software not installed when your server w ... Applies To: All Service Types

Application List for (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following applications have been tested by Parallels in conjunction with Plesk 11. Please still do some research before installing a third-party application; software not installed when your server w ... Applies To: (dv) 4.0

System Paths Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following is a list of paths to commonly used dir ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Updating timthumb.php Applies to: (gs) Difficulty: Medium Time: 15 Tools needed: SSH Applies to: (dv) 4.0 Difficulty: Medium Time: 15 Tools needed: SSH This article is intended to help you find old/exploitable versions of timthumb.php READ ME FIRST This article is provided as a courtesy. Installing, configu ... Applies To: All Service Types

MIME Types Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: SSH Use and configure MIME types Various mime types are pre-configured for use on our (gs) Grid-Service & (dv) Dedicated-Virtual Servers. If you would like to add a custom mime-type for use on your website, you can do ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Installing Mercurial Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) Difficulty: Medium Time Needed: 30 Tools Required: SSH, root, vi knowledge Overview Mercurial is a fast, lightweight Source Control Management system designed for efficient handling ... Applies To: (gs)

Generate API key Applies to: API, All Service Types Difficulty: Easy Time: 5 Tools needed: AccountCenter access An API key is required when you wish to develop applications to help manage and monitor your (mt) Media Temple hosting services. Generate your API key Sign into your AccountCenter. From the ... Applies To: API

General slowness caused by excessive includes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Symptoms Web page loads slowly. Elements of the page don't load. The page seems to "hang" before loading a certain element, and then loads quickly. READ ME FIRST This article is provided as a courtes ... Applies To: All Service Types

How do I set the path for open_basedir? Applies to: (gs) Difficulty: Medium Time Needed: 10 Tools Required: Plain text editor, FTP client or AccountCenter access Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 10 Tools Re ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Ordering additional IP addresses Applies to: All (dv) & (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides you details on how to purchase additional IP addresses for any (dv) Dedicated-Virtual Server or (ve) Server. By default, all (mt) Media Temple services co ... Applies To: (ve), All (dv)

Troubleshooting CGI/PERL scripts Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview This a ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Password protecting directories Applies to: (gs) Difficulty: Easy Time Needed: 20 Tools Required: AccountCenter access or SSH, FTP client Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access or SSH, FTP client Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Requi ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

(dv) Session save path errors and the vhost.conf Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Session support in PHP is of a way to preserve certain data across subseq ... Applies To: (dv) 3.5, (dv) 4.0

Running scripts outside of the cgi-bin Applies to: (gs) Difficulty: Medium Time: 20 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: (dv) 4.0 Difficulty: Medium-Hard Time: 20 Tools needed: SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium-Hard Time: 20 Tools needed: SSH, vi knowledge Overvi ... Applies To: (dv) 3.5, (gs)

(dv) How do I enable FastCGI? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, Plesk administrator access Overview This article will explain how to configure a domain on your ( ... Applies To: (dv) 3.5, (dv) 4.0

Using SSH in PuTTY (Windows) Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, SSH enabled Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Overview P ... Applies To: (gs), (ve), All (dv)

Server status Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access You can view your (dv) Dedicated-Virtual Server's or (ve) Server's health directly from the ... Applies To: (dv) 4.0, (ve)

Installing YUM on a (dv) Dedicated-Virtual Server Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access or sudo user, Developer Tools Overview YUM is a package manager for CentOS, the operating system provided with your (dv) ... Applies To: (dv) 3.5, (dv) 4.0

Why is my vhost file not being used by Apache? Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The most common reason for the Apache webserver not being able to use you ... Applies To: (dv) 3.5, (dv) 4.0

Using SSH in Terminal.app (Mac OS X) Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Overview Th ... Applies To: (gs), (ve), All (dv)

Block a specific IP address from accessing your website Applies to: (gs) Difficulty: Medium Time Needed: 15 Tools Required: FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview If you have annoying visitors, site scrapers, or spammers, you may find it us ... Applies To: (gs), All (dv)

Enabling WebDAV Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Overview WebDAV stands for Web-based Distributed Authoring and Versioning. It ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

Making directories browsable, solving 403 errors Applies to: (gs) Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: (dv) 4.0 Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time: 10 Tools needed: FTP, plain tex ... Applies To: (gs), All (dv)

Enabling vi syntax colors Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi Overview The following guide will show you how to enable syntax colors for VI/VIM. Instructions Connecting via SSH to your ser ... Applies To: (gs), All (dv)

Basic troubleshooting & tips for CloudFlare Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFl ... Applies To: (gs), (ve), All (dv)

Prevent search engines from indexing your websites Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview Web Robots, also known as Web Wanderers, Crawlers, or Spiders, are programs tha ... Applies To: (gs), All (dv)

How do I disable the CloudFlare service? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The CloudFlare service can easily be disabled for any domain, at any time, in your AccountCenter. Instructions Log into your AccountCenter. On the Overview page, scroll down to ... Applies To: (dv) 4.0, (gs), (ve)

Why am I getting a 500 Internal Server Error message? Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: Plain text editor, FTP client Overview 500 Internal Server Error is a generic error message, given when no more specific message is suitable. There are a number of causes for a 500 Internal Server Error to ... Applies To: All Service Types

Package list for (dv) 4.0 This page has moved. Please see (dv) Package List. Applies To: (dv) 4.0