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Using Email Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Introduction to email Your (mt) Media Temple service is always ready to accept messages using an email client such as Microsoft Outlook or ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Introduction to uControl Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account Introduction The uControl panel is a tool for individual email accounts on the (gs) Grid-Service. It provides email users with a central place to edit various settings for their specific email names. This fe ... Applies To: (gs)

How can I set up email on my iPhone or iPod Touch? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: iPhone/iPod touch Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: iPhone/iPod touch Introduction This article will show you how to manually configure your iPhone or iPod touch with your (gs) Grid-S ... Applies To: (gs), All (dv)

How can I set up email on an iPad? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email address, iPad Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email address, iPad Introduction This article will show you how to setup your iPad with your (gs) Grid-Service (dv) Dedicated-Vir ... Applies To: (gs), All (dv)

How do I migrate email between servers using IMAP? Applies to: (gs) Grid-Service Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: Third-party mail application Applies to: All (dv) Dedicated-Virtual Server Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: ... Applies To: All Service Types

Email troubleshooting - mailbox size Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root or sudo access Overview Having an over-full inbox can cause a variety of email problems, including slow performance, t ... Applies To: (gs), All (dv)

How do I view email headers for a message? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Email client or webmail access Introduction This is a simple resource on how to read the full email headers, also known as long headers or internet headers, from an email message in various email clients. He ... Applies To: All Service Types

Troubleshooting common issues with email Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Getting started Email covers a broad category of services. Some errors are easy to diagnose while others require a bit of investigation. Th ... Applies To: (gs), All (dv)

(gs) Install an alternate webmail application Applies to: (gs) Difficulty: Hard Time Needed: 20 Tools Required: SSH, vi knowledge Overview The (gs) Grid-Service provides the Mail by (mt) webmail application, built off of @Mail, by default. This can be reached by simply navigating to http://webmail.example.com/. There are many othe ... Applies To: (gs)

Why do emails disappear from my trash and spam folders? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction Many of us have once deleted an email message to then later decide we actually need it. For this reason, it is important to know how long messages will stay in your trash folder before they are permanen ... Applies To: (gs)

Common issues with Apple Mail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Overview Apple Mail is the default email client that comes with every M ... Applies To: (gs), All (dv)

Using Webmail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: (dv) 3.x Difficulty: Easy Time Needed: 10 Tools Required: Email account Introduction Your (gs) Grid-Service ... Applies To: (dv) 3.0, (dv) 3.5, (gs)

How do I enable an alternate SMTP port? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, root access, SSH, vi kn ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Troubleshooting SMTP problems Applies to: (gs) Grid-Service Difficulty: Medium Time: 25 Tools needed: email client Applies to: (dv) Dedicated-Virtual Server Difficulty: Medium Time: 25 Tools needed: email client Overview This article covers several common SMTP (outgoing email) errors and possible solutions. Feel fr ... Applies To: All Service Types

How can I configure email in Apple Mail? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail Overview Apple Mail is the default email client that comes with every Mac using OS X 10.0 or later. This guide will show you how to ... Applies To: (gs), All (dv)

Outgoing Email Limitations Service Type: (gs) Grid-Service Difficulty: Easy Time Needed: 10 Tools Required: Email address Service Type: (dv) Dedicated-Virtual Server Difficulty: Easy Time Needed: 10 Tools Required: Email address Service Type: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: Email ad ... Applies To: (dv) 4.0, (gs), (ve)

How can I set up email in Outlook? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Outlook Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Outlook Introduction This article is provided as a courtesy to our customers to help you configure your Outlook sof ... Applies To: (gs), All (dv)

How can I configure email in Thunderbird? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Thunderbird Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Thunderbird Introduction Mozilla Thunderbird is a free, open source, cross-platform e-mail and news client ... Applies To: (gs), All (dv)

How can I set up email in Entourage? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Entourage Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Entourage Overview Entourage was an e-mail client and personal information manager developed by Microsoft for ... Applies To: (gs), All (dv)

Setting up email in Postbox Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Postbox Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Postbox Overview This article is will help you set up an IMAP email connection to your (mt) Media Temple servic ... Applies To: (gs), All (dv)

How can I configure email in Windows Live Mail? Applies to: (gs) Difficulty: Easy Time Needed: 15 Tools Required: Email address, Windows Live Mail Applies to: (dv) Difficulty: Easy Time Needed: 15 Tools Required: Email address, Windows Live Mail Introduction The following tutorial is provided as a courtesy to our customers to help ... Applies To: (gs), All (dv)

How do I set up email on an Android phone? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Android device, email address Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Android device, email address Overview The following article will guide you through configuring your email on an Androi ... Applies To: (gs), All (dv)

How do I use Gmail to view my (mt) Media Temple email? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Gmail account Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Gmail account Introduction Gmail is a free, advertising-supported email service provided by Google. Google Apps is a service from Googl ... Applies To: (gs), All (dv)

Setting up email for BlackBerry Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: BlackBerry device Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: BlackBerry device Introduction This article is provided as a courtesy to our customers to help you configure your BlackBerry to wor ... Applies To: (gs), All Service Types

How can I create an SPF record for my domain? Applies to: (gs) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (dv) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview Sender Policy Framework (SPF) is a metho ... Applies To: (gs), (ve), All (dv)

Can I have a static IP address on the (gs) Grid-Service? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview To better answer this question, we must first explain how IP addresses work on the (gs) Grid-Service. Due to the architecture of the (gs) Grid-Service, incoming and outgoing connections will function differe ... Applies To: (gs)

Why was my email blocked by (mt) spam filter? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you receive a "550 Possible email abuse detected" bounceback from (mt) Media Temple's mail servers, this means your message has been identified as a potential spam message. Spec ... Applies To: All Service Types

Email troubleshooting - spam from my address Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you're getting a lot of bouncebacks and/or complaints that you are sending spam, one of two things could be happening. You ... Applies To: (gs), All (dv)

How do I point my mail to Google Apps? Applies to: All Hosting Platforms Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Google Apps account Overview Google Apps is a service from Google providing independently customizable versions of several Google products under a custom domain name. Requirements B ... Applies To: All Service Types

How do I create an email alias/forwarder? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Exporting your address book (contacts) from Atmail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following guide will show you how to export your contacts from the Atmail webmail client. Instructions WARNING: In order to export your contacts, you must log into the Advanced Mozilla or Advanced IE6+ ... Applies To: (gs)

How do I override the Autodiscover service for my domain? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple servers are pre-configured with Autodiscover. The Autodiscover service makes it easier to configure email clients like Outlook 2011 and some mobile phones. Req ... Applies To: All Service Types

Getting started with Mail by (mt) Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, Internet access Overview We are proud to introduce you to our latest product for Grid customers. Mail by (mt) is our new webmail client for our Grid customers. It's built on a powerful new infrastructur ... Applies To: (gs)

HOWTO: Change or update various account passwords Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk adminsitrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: AccountCent ... Applies To: (gs), All (dv)

How do I set up spam filtering for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I enable or disable local mail for my domain? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How can I change my email password? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Creating an autoresponder Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5, (dv) 3.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0, (dv) Nitro, (gs)

Creating a catch-all email account Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.0, (dv) 3.5, (dv) Nitro, (gs)

Creating a POP/IMAP email account Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I move my emails from one address to another? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email client Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email client Introduction Email can be easily transferred from one IMAP email account to another using any modern email program. The in ... Applies To: (gs), All (dv)

Checking your outgoing mail server (Is Port 25 blocked?) Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: SSH Introduction Many email clients and services use port 25 for SMTP to send out emails. However an ISP (Internet Service Provider) may block port 25 in order to prevent spamming by its customers. This art ... Applies To: All Service Types

Understanding an email header Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction This guide is provided to learn how to read and understand an email header. To understand an email header, we need to analyze the life of the email. Most of the time, it appears that email i ... Applies To: All Service Types

Sending or viewing emails using telnet Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Email account Introduction When troubleshooting email issues, it may be useful to read or send emails from your server directly using the telnet application. This guide shows some basic steps to send an email ... Applies To: All Service Types

Maximum email message size Applies to: (gs) Grid-Service Difficulty: Easy Time: 5 Tools needed: None Limits The (gs) Grid-Service imposes the following size limitations on outgoing email: Through local mail client: 50 MB total, including message and attachment(s). Through webmail: 10 MB total, including message ... Applies To: (gs)

How do I remove an email account from my iPhone? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: iPhone, email account READ ME FIRST The publishing of this information does not imply support of this article. This article is provided solely as a courtesy to our customers. Please take a moment to review th ... Applies To: All Service Types

Email troubleshooting - duplicate emails Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview If you receive multiple copies of the same email, there may be a connection problem somewhe ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Email troubleshooting - missing emails Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article covers several causes for missing email and links for instructions on adjusting your spam filter (a common reason fo ... Applies To: (gs), All (dv)

Email troubleshooting - bouncebacks Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you, or one of your contacts, have received a bounceback message when attempting to send email, this article will help you. Go ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Email troubleshooting - new domain checklist and DNS Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Overview If you've just pointed your domain over to (mt) Media Temple, please go through t ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I create email accounts on my (gs) Grid-service? TIP: This page has moved. Please see: Creating a POP/IMAP email account. Applies To: (gs)

(gs) Create an email catch-all TIP: This page has moved. Please see: Creating a catch-all email account. Applies To: (gs)

Outbound connections over port 25 blocked Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Effective June 9, 2009, we block all outgoing mail attempts that establish a direct MX connection over port 25 on the (gs) Grid-Service platform. This change is NOT intended to have any impact on your abilit ... Applies To: (gs)

(gs) HOWTO: Import your Address Book to WebMail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Did you know you can import your address book in CSV format to your @mail webmail application? Instructions First thing you will need to do is export your address book in CSV format. Consult your email progr ... Applies To: (gs)