Support / KnowledgeBase

Email troubleshooting - mailbox size Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, root or sudo access Overview Having an over-full inbox can cause a variety of email problems, including slow performance, t ... Applies To: (gs), All (dv)

Troubleshooting common issues with email Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Getting started Email covers a broad category of services. Some errors are easy to diagnose while others require a bit of investigation. Th ... Applies To: (gs), All (dv)

Why do emails disappear from my trash and spam folders? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Introduction Many of us have once deleted an email message to then later decide we actually need it. For this reason, it is important to know how long messages will stay in your trash folder before they are permanen ... Applies To: (gs)

Common issues with Apple Mail Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Overview Apple Mail is the default email client that comes with every M ... Applies To: (gs), All (dv)

How do I restore my data from an (mt) backup? Applies to: (gs) Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, FTP Applies to: All (dv) Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, root or sudo access, FTP Applies to: All (ve) Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, root or s ... Applies To: (gs), (ve), All (dv)

Troubleshooting SMTP problems Applies to: (gs) Grid-Service Difficulty: Medium Time: 25 Tools needed: email client Applies to: (dv) Dedicated-Virtual Server Difficulty: Medium Time: 25 Tools needed: email client Overview This article covers several common SMTP (outgoing email) errors and possible solutions. Feel fr ... Applies To: All Service Types

Flushing DNS Cache Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction When your computer visits a website for the first time, it stores the website's DNS information in a local cache. The next time you visit that website, it will first look at this cache for a ... Applies To: All Service Types

How do I reduce my GPU usage? Applies to: (gs) Grid-Service Difficulty: Medium Time Needed: 30 Tools Required: AccountCenter access, SSH READ ME FIRST This article is provided as a courtesy. Troubleshooting the functionality and efficiency of web applications is outside the scope of support provided by (mt) Media Temp ... Applies To: (gs)

Why can't I connect to my MySQL database from PHP? Applies to: (gs) Difficulty: Medium Time: 30 Tools needed: AccountCenter access, FTP Applies to: All (dv) Difficulty: Medium Time: 30 Tools needed: Plesk administrator access, FTP Overview This article contains the basic information you need to connect from PHP to your MySQL database o ... Applies To: (gs), All (dv)

Using .htaccess files Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: FTP, plain text editor Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: FTP, plain text editor Introduction The .htaccess file is a powerful tool for modifying your Apache configuration on a per ... Applies To: (gs), All (dv)

AntiVirus Programs / SpyWare Programs Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Symptoms of Viruses Your computer suddenly slows down. This can be more noticeable if your computer is connected to a network. Any unexpected changes in the content of your files. The virus may reduce s ... Applies To: All Service Types

Solving the (gs) WordPress SSL redirect loop Applies to: (gs) Grid-Service Difficulty: Easy Time Needed: 5 minutes Tools Required: File Manager, FTP, or SSH access Overview On occasion, adding an SSL to a WordPress site on the (gs) Grid-Service will cause the site to appear to perform an endless redirect to a "different" site. (This ... Applies To: (gs)

Outgoing Email Limitations Service Type: (gs) Grid-Service Difficulty: Easy Time Needed: 10 Tools Required: Email address Service Type: (dv) Dedicated-Virtual Server Difficulty: Easy Time Needed: 10 Tools Required: Email address Service Type: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: Email ad ... Applies To: (dv) 4.0, (gs), (ve)

Managing your disk usage Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, AccountCenter access Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access Introduction ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

(gs) Backing Up Site Content Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: FTP, SSH Overview This list is not meant to be comprehensive, but rather more of an introduction. There are other tools available for your operating system that would work equally well. These can range from both manual ... Applies To: (gs)

General slowness caused by excessive includes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Symptoms Web page loads slowly. Elements of the page don't load. The page seems to "hang" before loading a certain element, and then loads quickly. READ ME FIRST This article is provided as a courtes ... Applies To: All Service Types

Why is my website slow? Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview This article will help you determine what is causing your website to load slowly and how to fix it. ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Using MySQLTuner Applies to: (gs) Difficulty: Medium Time Needed: 60 Tools Required: SSH, MySQL GridContainer Applies to: All (dv) Difficulty: Medium Time Needed: 60 Tools Required: SSH, root Overview MySQLTuner is a script written in Perl that allows you to review a MySQL installation quickly and mak ... Applies To: (gs), All (dv)

How do I set the path for open_basedir? Applies to: (gs) Difficulty: Medium Time Needed: 10 Tools Required: Plain text editor, FTP client or AccountCenter access Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 10 Tools Re ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Troubleshooting CGI/PERL scripts Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview This a ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Email troubleshooting - spam from my address Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you're getting a lot of bouncebacks and/or complaints that you are sending spam, one of two things could be happening. You ... Applies To: (gs), All (dv)

SSH known_hosts issues Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: SSH Introducton READ ME FIRST This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media Temple. Pl ... Applies To: All Service Types

How do I override the Autodiscover service for my domain? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple servers are pre-configured with Autodiscover. The Autodiscover service makes it easier to configure email clients like Outlook 2011 and some mobile phones. Req ... Applies To: All Service Types

Why does my alternate domain display a blank page? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Symptoms You have already pointed your domain to (mt) Media Temple and uploaded your content to /domains/gs-example.com/html/. However, when you visit the domain in your browser, it shows a completely ... Applies To: (gs)

Where are the access_log and error_log files for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I set up spam filtering for my server? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Why am I seeing a 403 Forbidden error message? Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview The 403 Forbidden error is an HTTP status code which means that accessing the ... Applies To: (gs), All (dv)

How do I generate a MySQL report? Applies to: (gs) Difficulty: Medium Time Needed: 30 Tools Required: AccountCenter access, MySQL GridContainer Applies to: All (dv) Difficulty: Medium Time Needed: 60 Tools Required: SSH, root or sudo access Overview The following will show you the steps to run a MySQL Report on your ... Applies To: (gs)

Using telnet Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Telnet is often used when diagnosing problems, to manually ... Applies To: (gs), (ve), All (dv)

How can I create a phpinfo.php page? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: FTP, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP, plain text editor Overview You can use a phpinfo() page to view the current PHP information for your server. This file o ... Applies To: (gs), All (dv)

Understanding the dig command Applies to: All Service Types Difficulty: Medium Time Needed: 10 Tools Required: None Overview The command dig is a tool for querying DNS nameservers for information about host addresses, mail exchanges, nameservers, and related information. This tool can be used from any Linux (Unix) o ... Applies To: All Service Types

Using the traceroute command Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Using traceroute to diagnose network routing issues When you connect to another computer, your traffic does not go directly to the machine you are attempting to connect to. Instead it goes thro ... Applies To: All Service Types

How do I find my current IP address? Applies to: All Services Difficulty: Easy Time Needed: 10 Tools Required: Internet access Overview Every device connected to the public Internet is assigned a unique number known as an Internet Protocol (IP) address. IP addresses consist of four sets of numbers separated by periods, e.g ... Applies To: All Service Types

Checking your outgoing mail server (Is Port 25 blocked?) Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: SSH Introduction Many email clients and services use port 25 for SMTP to send out emails. However an ISP (Internet Service Provider) may block port 25 in order to prevent spamming by its customers. This art ... Applies To: All Service Types

How do I clear my browser's cache? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Clearing your browser's cache can help with viewing recently changed web pages when they are not showing up properly. The following procedures provide steps to clear the cache for a variety ... Applies To: All Service Types

Working with a hacked or compromised server Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SFTP Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SFTP NOTE: Remember that it is your responsibility to maintain the security of any scripts or applications you choose to install and use on ... Applies To: (gs), All (dv)

Troubleshooting common issues with cron jobs Applies to: (gs) Difficulty: Medium Time Needed: 15 Tools Required: SSH, vi knowledge Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, vi knowledge Overview Cron jobs are commands that your service runs at a specified interval and, as such, can be difficult ... Applies To: (gs), All (dv)

PHP Safe Mode, problems and work-arounds Service Type: (gs) Grid-Service Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Service Type: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: SSH, vi knowledge Overview This article is about PHP Safe Mode, security, and Safe Mode workarounds. Default s ... Applies To: (gs), All (dv)

Understanding an email header Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction This guide is provided to learn how to read and understand an email header. To understand an email header, we need to analyze the life of the email. Most of the time, it appears that email i ... Applies To: All Service Types

HOWTO: Use ping to find network problems Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Internet access Overview Packet INternet Groper (Ping) allows you to quickly verify the connectivity of your Internet connection to our servers. Ping attempts to transmit a packet from your computer to a webs ... Applies To: All Service Types

Why is my domain not showing up yet? Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: None Overview There can be several reasons as to why your website is not yet displaying. This article is a technical introduction to DNS and nameservers, with a focus on how they work in the context of web hosting. P ... Applies To: All Service Types

Making directories browsable, solving 403 errors Applies to: (gs) Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: (dv) 4.0 Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time: 10 Tools needed: FTP, plain tex ... Applies To: (gs), All (dv)

Errors logging into phpMyAdmin Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: MySQL database user login credentials Symptoms It's not unusual to type in an incorrect username or password when logging into phpMyAdmin. However, a failed login can sometimes lead to a frustrating experience: When y ... Applies To: (gs)

Basic troubleshooting & tips for CloudFlare Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFl ... Applies To: (gs), (ve), All (dv)

Maximum email message size Applies to: (gs) Grid-Service Difficulty: Easy Time: 5 Tools needed: None Limits The (gs) Grid-Service imposes the following size limitations on outgoing email: Through local mail client: 50 MB total, including message and attachment(s). Through webmail: 10 MB total, including message ... Applies To: (gs)

How do I remove an email account from my iPhone? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: iPhone, email account READ ME FIRST The publishing of this information does not imply support of this article. This article is provided solely as a courtesy to our customers. Please take a moment to review th ... Applies To: All Service Types

Why am I experiencing session errors? Applies to: (gs) Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge or FTP, plain text editor Symptoms Randomly being logged out of your PHP application. Sessions are not saving when transitioning from HTTP to HTTPS protocols. If a PHP session needs to begin in HTTP a ... Applies To: (gs)

Why is my uploaded file 0 bytes? Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: FTP access, FileZilla Symptom Using FileZilla, you just uploaded a file and it reads as 0 bytes. READ ME FIRST The publishing of this information does not imply support of this article. This article is provided solely ... Applies To: (gs)

(gs) AMFPHP incompatibilty with PHP 5.2 Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview AMFPHP is a free open-source PHP implementation of the Action Message Format(AMF). AMFPHP was, at one point, incompatible with PHP 5.2 and later versions. However, it now appears that this issue has been res ... Applies To: (gs)

Email troubleshooting - duplicate emails Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview If you receive multiple copies of the same email, there may be a connection problem somewhe ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Email troubleshooting - missing emails Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article covers several causes for missing email and links for instructions on adjusting your spam filter (a common reason fo ... Applies To: (gs), All (dv)

Email troubleshooting - bouncebacks Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you, or one of your contacts, have received a bounceback message when attempting to send email, this article will help you. Go ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Email troubleshooting - new domain checklist and DNS Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Overview If you've just pointed your domain over to (mt) Media Temple, please go through t ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

What is a domain warning for 1-Click installations? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access and DNS control Overview On occasion, you may run across a Domain Warning message when using the 1-Click tool. This article provides steps to correct this. If you received the error in Figure 1, you c ... Applies To: (gs)

Why am I getting a 500 Internal Server Error message? Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: Plain text editor, FTP client Overview 500 Internal Server Error is a generic error message, given when no more specific message is suitable. There are a number of causes for a 500 Internal Server Error to ... Applies To: All Service Types