Support / KnowledgeBase

Installing PECL extensions Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview PECL is a repository for PHP Extensions, providing a directory of all known extensions and hosting facili ... Applies To: (gs), All (dv)

How do I enable CloudFlare? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFlar ... Applies To: (dv) 4.0, (gs), (ve)

How do I change a web user's password? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Web users allow you to you restrict access to a directory on your (gs) Grid-Service. Requirements You will need to already have a Password Protected Directory with a web user. For more infor ... Applies To: (gs)

Using Environment Variables in PHP Service Type: (gs) Grid-Service Difficulty: Medium Time Needed: 10 Tools Required: None Environment variable definition PHP environment variables allow your scripts to glean certain types of data dynamically from the server. This supports script flexibility in a potentially changing ser ... Applies To: (gs)

Which applications can run on the (gs) Grid-Service? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Here's a short list of applications that our customers have successfully installed and implemented on the (gs) Grid-Service. The List The following are offered with 1-Click Installation via your AccountCe ... Applies To: (gs)

How can I change the domain name for my WordPress site? Applies to: (gs) Difficulty: Medium Time Needed: 10 Tools Required: AccountCenter access, WordPress administrator access, phpMyAdmin Applies to: (dv) Difficulty: Medium Time Needed: 10 Tools Required: Plesk administrator access, WordPress administrator access, phpMyAdmin Overview This ... Applies To: (gs)

Using Git Applies to: (gs) Difficulty: Hard Time Needed: 30 Tools Required: SSH, vi knowledge Overview Git is a free and open source, distributed version control system designed to handle everything from small to very large projects with speed and efficiency. Git falls in the category of distrib ... Applies To: (gs)

HOWTO: (gs) Stop multiple SVN password prompts Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview On the (gs) Grid-Service, we exclusively use the svn+ssh:// scheme, and not http://. For this reason, it is normal to experience multiple password prompts for every outbound connection. The s ... Applies To: (gs)

System Paths Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following is a list of paths to commonly used dir ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Updating timthumb.php Applies to: (gs) Difficulty: Medium Time: 15 Tools needed: SSH Applies to: (dv) 4.0 Difficulty: Medium Time: 15 Tools needed: SSH This article is intended to help you find old/exploitable versions of timthumb.php READ ME FIRST This article is provided as a courtesy. Installing, configu ... Applies To: All Service Types

MIME Types Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: SSH Use and configure MIME types Various mime types are pre-configured for use on our (gs) Grid-Service & (dv) Dedicated-Virtual Servers. If you would like to add a custom mime-type for use on your website, you can do ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I install WordPress using the 1-Click Applications tool? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview WordPress is a state-of-the-art blogging platform with a focus on aesthetics, web standards, and usability. Using our 1-Click installer in the AccountCenter is the easiest way to start bloggi ... Applies To: (gs)

Installing Mercurial Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) Difficulty: Medium Time Needed: 30 Tools Required: SSH, root, vi knowledge Overview Mercurial is a fast, lightweight Source Control Management system designed for efficient handling ... Applies To: (gs)

Generate API key Applies to: API, All Service Types Difficulty: Easy Time: 5 Tools needed: AccountCenter access An API key is required when you wish to develop applications to help manage and monitor your (mt) Media Temple hosting services. Generate your API key Sign into your AccountCenter. From the ... Applies To: API

General slowness caused by excessive includes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Symptoms Web page loads slowly. Elements of the page don't load. The page seems to "hang" before loading a certain element, and then loads quickly. READ ME FIRST This article is provided as a courtes ... Applies To: All Service Types

Why is my website slow? Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview This article will help you determine what is causing your website to load slowly and how to fix it. ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

How do I set the path for open_basedir? Applies to: (gs) Difficulty: Medium Time Needed: 10 Tools Required: Plain text editor, FTP client or AccountCenter access Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 10 Tools Re ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Troubleshooting CGI/PERL scripts Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview This a ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Why does my alternate domain display a blank page? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Symptoms You have already pointed your domain to (mt) Media Temple and uploaded your content to /domains/gs-example.com/html/. However, when you visit the domain in your browser, it shows a completely ... Applies To: (gs)

Password protecting directories Applies to: (gs) Difficulty: Easy Time Needed: 20 Tools Required: AccountCenter access or SSH, FTP client Applies to: (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access or SSH, FTP client Applies to: (dv) 3.5 Difficulty: Easy Time Needed: 10 Tools Requi ... Applies To: (dv) 3.5, (dv) 4.0, (gs)

Running scripts outside of the cgi-bin Applies to: (gs) Difficulty: Medium Time: 20 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: (dv) 4.0 Difficulty: Medium-Hard Time: 20 Tools needed: SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium-Hard Time: 20 Tools needed: SSH, vi knowledge Overvi ... Applies To: (dv) 3.5, (gs)

Using SSH in PuTTY (Windows) Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, SSH enabled Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Overview P ... Applies To: (gs), (ve), All (dv)

How do I install Drupal using the 1-Click Applications tool? Applies to: (gs) Difficulty: Easy Time Needed: 20 Tools Required: AccountCenter access Overview Drupal is a free and open source content management system (CMS) written in PHP and distributed under the GNU General Public License. This article will show you how to install Drupal using th ... Applies To: (gs)

Installing Joomla Applies to: (gs) Difficulty: Medium Time Needed: 10-20 Tools Required: AccountCenter access, FTP client Overview Joomla is a free and open source CMS or content management system for publishing content on the World Wide Web and intranets. This article will walk you through the installat ... Applies To: (gs)

Using SSH in Terminal.app (Mac OS X) Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Applies to: (dv) Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Overview Th ... Applies To: (gs), (ve), All (dv)

Block a specific IP address from accessing your website Applies to: (gs) Difficulty: Medium Time Needed: 15 Tools Required: FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview If you have annoying visitors, site scrapers, or spammers, you may find it us ... Applies To: (gs), All (dv)

Making directories browsable, solving 403 errors Applies to: (gs) Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: (dv) 4.0 Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: (dv) 3.5 Difficulty: Medium Time: 10 Tools needed: FTP, plain tex ... Applies To: (gs), All (dv)

Enabling vi syntax colors Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi Applies to: All (dv) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi Overview The following guide will show you how to enable syntax colors for VI/VIM. Instructions Connecting via SSH to your ser ... Applies To: (gs), All (dv)

How do I use the Redirect Domains tool? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The AccountCenter contains a powerful and easy-to-use tool to create redirects for your (gs) hosted domains. This simple GUI, graphic user interface, allows you to create a 301 Redirect comma ... Applies To: (gs)

Basic troubleshooting & tips for CloudFlare Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFl ... Applies To: (gs), (ve), All (dv)

Installing Perl modules on the (gs) Grid-Service Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview The following article will show you how to install Perl modules on the (gs) Grid-Service. You can find many Perl modules by visiting http://search.cpan.org. NOTE: Whenever you see ##### please ... Applies To: (gs)

(gs) Is mod_gzip installed on the Grid? Applies to: (gs) Difficulty: Medium Time Needed: 10 Tools Required: FTP, plain text editor or SSH access, vi knowledge Overview Since the (gs) runs the newer Apache 2, mod_gzip has been replaced by the more flexible and configurable mod_deflate. Essentially, this means that if you are s ... Applies To: (gs)

FAQs on Urchin EOL Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: Urchin access Overview EOL is an acronym for End Of Life. Hosting related technology and services develop quickly and are constantly changing. Periodically, some products become antiquated or deprecated due to major e ... Applies To: All (dv)

Cron jobs for (gs) Grid-Service TIP: This page has moved. Please see: Using Cron. Applies To: (gs)

Prevent search engines from indexing your websites Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Applies to: All (dv) Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview Web Robots, also known as Web Wanderers, Crawlers, or Spiders, are programs tha ... Applies To: (gs), All (dv)

Database users on the (gs) Grid-Service Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides instructions on how to change the password for database users on the (gs) Grid-Service. You can find more database information within your Server Guide. Database User T ... Applies To: (gs)

HOWTO: (gs) SVN multiple users Applies to: (gs) Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview Subversion, often referred to as SVN, is a software versioning and a revision control system distributed under a free license. Developers use Subversion to maintain current and historical vers ... Applies To: (gs)

Using Subversion Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: SSH Overview Subversion, often referred to as SVN, is a software versioning and a revision control system distributed under a free license. Developers use Subversion to maintain current and historical versions of files su ... Applies To: (gs)

How do I use symlinks to redirect my site? Applies to: (gs) Grid-Service Difficulty: Medium Time Needed: 20 Tools Required: SSH Overview This article will show you how to make the content displaying for example.com appear when visiting alt-example.com. A symlink, short for symbolic link, is one of the best ways to do this. Befo ... Applies To: (gs)

What is a domain warning for 1-Click installations? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access and DNS control Overview On occasion, you may run across a Domain Warning message when using the 1-Click tool. This article provides steps to correct this. If you received the error in Figure 1, you c ... Applies To: (gs)

How do I disable the CloudFlare service? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The CloudFlare service can easily be disabled for any domain, at any time, in your AccountCenter. Instructions Log into your AccountCenter. On the Overview page, scroll down to ... Applies To: (dv) 4.0, (gs), (ve)

How do I add a subdomain to CloudFlare? Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can easily add a subdomain to your CloudFlare service. This article will show you how! A subdomain is a domain that is part of a top-level domain. For example, example.com is a top-level ... Applies To: (gs)

Why am I getting a 500 Internal Server Error message? Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: Plain text editor, FTP client Overview 500 Internal Server Error is a generic error message, given when no more specific message is suitable. There are a number of causes for a 500 Internal Server Error to ... Applies To: All Service Types

Outbound connections over port 25 blocked Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Effective June 9, 2009, we block all outgoing mail attempts that establish a direct MX connection over port 25 on the (gs) Grid-Service platform. This change is NOT intended to have any impact on your abilit ... Applies To: (gs)

Understanding Urchin Statistics Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Understanding Urchin Statistics Traffic Sessions Graph - A 'Session' is defined as a series of clicks on your site by an individual visitor during a specific period of time. A Session is init ... Applies To: (gs)

Pointing your sub-domain to a sub-directory on another domain TIP: This page has moved. Please see: Creating symlinks to redirect your site. Applies To: (gs)

Installed perl modules Applies to: (gs) Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following list includes all of the currently installed perl modules installed on our (gs) Grid-Service platform. Due to the complex nature of the (gs), we require additional time before installing any mo ... Applies To: (gs)