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Managing Domains Service Type: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, DNS control Overview This article provides details on managing domains within your Account Center. If you are looking for domain registration information, including managing WHOIS info ... Applies To: All Service Types

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Ordering an SSL certificate from (mt) Media Temple Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Follow these instructions to order an SSL Certificate from (mt) Media Temple. (mt) Media Temple utilizes QuickSSL certificates from GeoTrust. Instructions Ordering the SSL Cer ... Applies To: (ve), All DV, Grid

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Renewing an SSL certificate from (mt) Media Temple Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview For customers with an existing SSL certificate prior to October 2012 If you plan to renew your SSL certificate with (mt), then you will need to update the email alias/email fo ... Applies To: All Service Types

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Managing an SSL certificate from (mt) Media Temple Applies to: All Service Types Difficulty: Easy Time Needed: 5 Tools Required: Account Center access Overview Service Guide The SSL Guide gives a quick overview of the SSL certificate order, including the "common name" for the certificate, the approval email used for the order, the stat ... Applies To: (ve), All DV, Grid

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How do I transfer a domain to a server on another (mt) account? Applies to: All Service Types Difficulty: Medium Time Needed: 60 Tools Required: FTP client, Account Center access Overview This article provides the best way to move a domain between two (mt) Media Temple accounts. In this tutorial, we will move example.com between Account A and Accoun ... Applies To: All Service Types

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How can I create an SPF record for my domain? Applies to: Grid Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: All DV Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: Premium WordPress Difficulty: Easy T ... Applies To: (ve), All DV, Domain Registrations, DV, DV Developer, Grid

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Using the Upgrade Server tool Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV, DV Developer, (dv), (ve) Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview This article explains how to upgrade or downgrade your (mt) Media Temple ser ... Applies To: (dv) 4.0, (ve), All DV, DV Dedicated, DV Developer, Grid

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Why am I seeing a CloudFlare error message? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview On ocassion, you may encounter an error message with CloudFlare. This article address the most common errors. Common error messages "Error processing request" Symptom When ... Applies To: All Service Types

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How do I access my Parallels Power Panel? Applies to: All DV Difficulty: Easy Time: 5 Tools needed: Account Center access Applies to: DV Developer Difficulty: Easy Time: 5 Tools needed: Account Center access Overview For your DV Developer, you can monitor resources, stop/start services, configure firewall rules, repair yo ... Applies To: (dv) 4.0, (ve), All DV, DV, DV Developer

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How do I view or print my invoice statements? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Whenever you need an invoice statement for a charge or balance on your account, you can find these invoices inside your Account Center at any time. Your Account Center maintains ... Applies To: All Service Types

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Logging in to the Account Center Applies to: All Service Types Difficulty: Easy Time: 5 Tools needed: Account Center access Overview The following guide will provide information about the AccountCenter authentication process, and how to reset your login information. The following information is also used for authorizat ... Applies To: All Service Types

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Change Operating System Applies to: DV Developer Difficulty: Easy Time: 30 Tools needed: None Applies to: (ve) Server Difficulty: Easy Time: 30 Tools needed: None Overview NOTE: The DV Developer product contains the newest operating system builds and backend hardware. If you reinstall your operating system, ... Applies To: (ve), Developer Dedicated, DV Developer

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How do I change my primary domain? Applies to: Grid Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: All DV Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: Account Center access Overview This article provides details on h ... Applies To: (ve), All DV, Grid

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How do I remove an IP ban? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview Our network includes a number of security measures to ensure a clean, trouble-free environment for your hosting services. One of these features is an automatic mechanism that is ... Applies To: All Service Types

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How much am I charged for bandwidth overages? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview If you exceed the bandwidth included with your hosting service, you will automatically be charged for any overages at a rate of $0.15 per gigabyte (GB). Please note that we con ... Applies To: All Service Types

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How can I generate a Support PIN? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support over the phone, you must provide a Support PIN or your AccountCenter password to authenticate. T ... Applies To: All Service Types

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Connecting via SSH to your server Applies to: Grid Difficulty: Medium Time: 20 Tools needed: Account Center access, SSH enabled Applies to: Premium WordPress Difficulty: Medium Time: 20 Tools needed: Account Center access Applies to: DV Difficulty: Medium Time: 20 Tools needed: Account Center access, SSH enabled Applies ... Applies To: (dv) 4.0, (ve), DV, DV Developer, Grid

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How do I view my bandwidth usage? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview Use the Ac ... Applies To: All Service Types

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How do I enable CloudFlare? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview CloudFla ... Applies To: (dv) 4.0, (ve), Grid

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Server Guide Applies to: Grid Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: All VPS Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The Server Guide provides comprehensive information particular to your hosting service. It can be accessed from the Acc ... Applies To: (ve), All DV, DV, DV Developer, Grid

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How can I change my Account Center password? Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: Account Center access Overview Whether you're doing your "every six-months" security update or just feel like typing something different when you log in, you will occasionally need to update your Account Center passwor ... Applies To: All Service Types

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Managing Your Contact Information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article explains how to add or edit contact information for your account. All types of contacts have broad access to your AccountCenter and to your server(s). An AccountCenter contact ... Applies To: All Service Types

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How do I reboot my server? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Parallels Power Panel access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Parallels Power Panel access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools ... Applies To: (dv) 4.0, (ve), All DV, DV, DV Developer

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Using the "Point to Another Server" Tool Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview Using the "Point to Another Server" tool in the (mt) Account Center, you can easily move a DNS zone file from one (mt) Media Temple server to another (within the same account). ... Applies To: All Service Types

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Backup Options Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: FTP, SSH, or CloudTech Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: DV Developer Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access A ... Applies To: (dv) 4.0, (ve), CloudTech, DV, DV Developer, Grid

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Billing Information Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access This article explains how to monitor and manage your billing preferences. All actions listed in this article require you to be logged into your Account Center. Log into the Account Center ... Applies To: All Service Types

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AccountCenter Information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Introduction The (mt) Media Temple AccountCenter is the main secure interface for all clients to manage their accounts and services with (mt). Navigating the main menu Overview The Overview ... Applies To: All Service Types

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What is a domain auth code? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview A domain authorization code is a unique 6 to 32 character code assigned to a domain. It is designed to prevent fraudulent or unauthorized transfers. This code is an extra safety f ... Applies To: All Service Types

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What is an access domain? Applies to: Grid Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: Premium WordPress Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article provides all t ... Applies To: (ve), Grid

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How do I add a domain or subdomain to my server? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview It's easy to add a domain or subdomain to any of your (mt) Media Temple servers. A subdomain is a domain that is part of a top-level domain. For example, example.com is a top-le ... Applies To: All Service Types

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Account verification Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview The Account Verification process is used in the following situations: An Account Owner and/or listed Contact is unable to log into their AccountCenter, and does not have access to the primary ... Applies To: All Service Types

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Using the traceroute command Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Using traceroute to diagnose network routing issues When you connect to another computer, your traffic does not go directly to the machine you are attempting to connect to. Instead it goes thr ... Applies To: All Service Types

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Recover from a site hack or compromise Applies to: All Service Types Difficulty: Hard Time Needed: 60 Tools Required: SSH, SFTP Overview This article will help you recover from a site hack or compromise. CloudTech Can Help! Additional assistance is available via CloudTech, our premium support service: The CloudTech Se ... Applies To: All Service Types

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(mt) Media Temple Customer Referral Program Applies to: All Services Difficulty: Easy Time: 5 Tools needed: None Overview If you are a current (mt) Media Temple customer, you may begin taking advantage of our referral program immediately. After the referred customer is with us for 60 days, a one-time credit equal to their first m ... Applies To: All Service Types

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Adding Internationalized Domain Names Using Punycode Overview Punycode is a encoding syntax which allows a Unicode (UTF-8) string of characters to be translated into the basic ASCII-characters permitted in network host names. Accordingly, it is commonly used for internationalized domain names. You have the ability to add international domain nam ... Applies To: All Service Types

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Closing your IP address add-on service Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter and Plesk administrator access Applies to: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A single DV or (ve) Server from (mt) Media Temple can accommodate up ... Applies To: (dv) 4.0, (ve), Developer Dedicated, DV, DV Dedicated, DV Developer

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Restore a Server using a Snapshot Backup Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator or root access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator or root access Applies to: DV Developer Difficulty: Easy Time Needed ... Applies To: (dv) 4.0, (ve), DV, DV Developer

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Understanding the dig command Applies to: All Service Types Difficulty: Medium Time Needed: 10 Tools Required: None Overview The command dig is a tool for querying DNS nameservers for information about host addresses, mail exchanges, nameservers, and related information. This tool can be used from any Linux (Unix) o ... Applies To: All Service Types

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Strong Password Guidelines Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview Creating and using strong passwords is an important part of your server security. NOTE: If your old password was compromised, make ... Applies To: All Service Types

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Using Repair Mode All DV Difficulty: Medium Time Needed: 30 Tools Required: Your server's root password, access to your Plesk Power Panel What is Repair Mode? Repair Mode is a handy tool that is natively available on all DV servers. It allows you to navigate your server's file system while your actual se ... Applies To: (dv) 4.0, (ve), All DV, DV, DV Developer

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Back Up Your Server Using the Snapshot Backup Tool Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: DV Developer Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Requi ... Applies To: (dv) 4.0, (ve), DV, DV Developer

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How do I redirect my site using a .htaccess file? Applies to: All Service Types Difficulty: Medium Time Needed: 10 Tools Required: FTP, plain text editor Overview This document will explain how to create a .htaccess file to redirect your site or site content. This will not redirect any emails for your domains. READ ME FIRST As a conf ... Applies To: All Service Types

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Noexec and /tmp Troubleshooting Applies to: (ve) Server Difficulty: Medium Time Needed: 20 Tools Required: SSH Access Applies to: DV server Difficulty: Medium Time Needed: 20 Tools Required: SSH Access READ ME FIRST Please keep in mind that the (ve) Server is a self-managed hosting solution. This article is provided ... Applies To: (dv) 4.0, (ve)

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DV Server Repair & Diagnostics tools Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This guide provides instructions on using the Repair and Diagnostics tools. Parallels Power Panel The Parallels Power Panel is where you can go to quickly access simple monitoring tools, ... Applies To: All DV

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Using telnet Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Telnet is often used when diagnosing problems, to manually "tal ... Applies To: (ve), All DV, Grid

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Using the history command Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: SSH Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: SSH Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: SSH Overview All of our services are currently running on Linux. In Linux, ther ... Applies To: (dv) 4.0, (ve), Grid

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General slowness caused by excessive includes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Symptoms Web page loads slowly. Elements of the page don't load. The page seems to "hang" before loading a certain element, and then loads quickly. READ ME FIRST This article is provided as a courtes ... Applies To: All Service Types

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How do I install a LAMP stack to my server? Applies to: DV Developer Difficulty: Medium Time Needed: 30 minutes Tools Required: Root access, SSH Applies to: (ve) Server Difficulty: Medium Time Needed: 30 minutes Tools Required: Root access, SSH READ ME FIRST This article is provided as a courtesy and is intended as a general guid ... Applies To: (ve), DV Developer

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Basic troubleshooting & tips for CloudFlare Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFlare ... Applies To: (ve), All DV, Grid

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Getting Started with Debian Applies to: (ve) Server Difficulty: Hard Time: 30 Tools needed: SSH Access Applies to: DV Developer Difficulty: Hard Time: 30 Tools needed: SSH Access READ ME FIRST This article is provided as a courtesy and is intended as a general guide. Installing, configuring, and troubleshooting th ... Applies To: All Service Types

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Install Nginx on Ubuntu Applies to: (ve) Server Difficulty: Hard Time: 30 Tools needed: SSH Access Applies to: DV Developer Difficulty: Hard Time: 30 Tools needed: SSH Access READ ME FIRST This article is provided as a courtesy and is intended as a general guide. Installing, configuring, and troubleshooting th ... Applies To: (ve), DV Developer

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How do I clear my browser's cache? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Clearing your web browser's cache can help with viewing recently changed web pages if they are not displaying properly. The following describes how to clear the cache for some of today's popular ... Applies To: All Service Types

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Flushing DNS Cache Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction When your computer visits a website for the first time, it stores the website's DNS information in a local cache. The next time you visit that website, it will first look at this cache for a ... Applies To: All Service Types

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How do I redirect my site using a META Tag? Applies to: All Service Types Difficulty: Medium Time Needed: 10 Tools Required: FTP or SSH, plain text editor Overview This document will explain how to create a META Tag to redirect your site or site content. This will not redirect any emails for your domains, however. READ ME FIRST ... Applies To: All Service Types

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Domain Disputes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article explains (mt) Media Temple policy related to domain disputes. Defining ownership Account Owner. The highest authority of a single specific Account is the Account Owner. Individua ... Applies To: All Service Types

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Ordering additional IP addresses Applies to: All DV & (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides you details on how to purchase additional IP addresses for any DV server or (ve) Server. By default, all (mt) Media Temple services come with one IP address ... Applies To: (ve), All DV

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Using SSH in PuTTY (Windows) Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, SSH enabled Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Overview PuT ... Applies To: (ve), All DV, Grid

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GeoTrust QuickSSL Seals Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: (mt) SSL Certificate Overview If you have an SSL certificate purchased through (mt) Media Temple, you are actually using a certificate issued from GeoTrust, our third party SSL provider. A seal is available f ... Applies To: All Service Types

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Authentication policy Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you will need to provide a Support PIN or your AccountCenter password. Our policy is to not provide any account ... Applies To: All Service Types

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What is my server's IP address? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Every (mt) Media Temple hosting service has an IP address associated with it. This article will show you how to locate this in your Server Guide. Instructions Log into your Acc ... Applies To: All Service Types

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Understanding TTL (time-to-live) Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Time to live is what dictates how long it will be until your computer refreshes its DNS related information. For example, the IP address your domain name points to or where your MX records are d ... Applies To: All Service Types

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DNS Explained Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Domain Name A domain name usually consists of two or more parts (technically labels), separated by dots. For example: mediatemple.net. The rightmost label conveys the top-level domain. Each label to the ... Applies To: All Service Types

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What is a WHOIS search? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview A WHOIS search will provide information regarding a domain name, such as example.com. It may include information, such as domain ownership, where and when registered, expiration date, and the na ... Applies To: All Service Types

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How do I find my current IP address? Applies to: All Services Difficulty: Easy Time Needed: 10 Tools Required: Internet access Overview Every device connected to the public Internet is assigned a unique number known as an Internet Protocol (IP) address. IP addresses consist of four sets of numbers separated by periods, e.g ... Applies To: All Service Types

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Checking your outgoing mail server (Is Port 25 blocked?) Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: SSH Introduction Many email clients and services use port 25 for SMTP to send out emails. However an ISP (Internet Service Provider) may block port 25 in order to prevent spamming by its customers. This art ... Applies To: All Service Types

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Using SSH in Terminal.app (Mac OS X) Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Overview The ... Applies To: (ve), All DV, Grid