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How do I create an email alias/forwarder?

  • Applies to: (dv) 4.0, DV, Grid

  • Difficulty: Easy

  • Time needed: 10 minutes

  • Tools needed: AccountCenter access

 
  • Applies to: Grid
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: AccountCenter access
  • Applies to: DV 4.0
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Plesk administrator access
  • Applies to: DV
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: Plesk administrator access

Overview

This article explains how to create email aliases and forwarders.

Requirements

You can create an alias or forwarder on its own. In this case, you just need to create the alias. This is explained below.

You can also create an alias for an existing address with its own mailbox. If you want the alias or forwarder to have its own mailbox, please first add the email user.

Instructions

  1. Sign into the AccountCenter.
  2. Click on your primary domain.
  3. Click on the Email Aliases tool.

    Ac alias.png

  4. Click the option to Add new email alias.

    Ac alias add.png

    Alternately, if you want to edit an existing alias, click on edit next to it.

  5. Enter the name for your new alias, and select the domain. This example shows how to create alias@mt-example.com.

    Ac alias alias.png

    • Special Option: Leave the address blank to receive all email for the chosen domain (excluding existing email addresses). Note that you will receive increased amounts of spam if you do this.
  6. Then, choose the addresses to which you want it to forward. You can choose internal addresses in the first box, and type external addresses in the second box. Hold down Control (Windows) or Command (Mac) to be able to click on multiple addresses.

    Ac alias forward.png

    If you are creating an alias or forwarder that already has its own mailbox, you MUST make it forward to itself. Otherwise, messages will skip the original inbox and go only to the other email addresses on the list.

    Of course, if you do want mail to skip the original inbox, you don't need to select it.

    • Special Option: Choose (trashcan/blackhole) to automatically delete mail that comes to this address.
  7. If desired, you can set up an auto-reply for this email alias.

    Ac alias autoreply.png

  8. Click save to create this alias.

Your new alias will now begin forwarding email as specified.

Instructions for DV 4.0

Create an Email Forwarder

  1. Log into your Plesk Control Panel.


    The Plesk Control Panel.

  2. Click on the Mail tab.


    Click on Mail to begin.

  3. Click Create Email Address.


    Click Create Email Address.

  4. Fill in the email address information.


    Enter your username, mailbox size, and password.

  5. Click the Forwarding tab.

  6. Check the box for Switch on mail forwarding.
  7. Fill in the addresses you want these emails to go to.

  8. Click the OK button.

Create an Email Alias

To add or remove additional e-mail aliases for a mail account

TIP

If you are subscribed to several hosting packages and have access to several webspaces associated with your account, in the Subscription menu at the top of the screen, select the required webspace.

  1. Click Mail.
  2. Select your e-mail address.
  3. Click E-mail Aliases tab.
  4. Do any of the following.
    • To add an address, type it into the E-mail alias box, and click OK.
    • To remove an address, click the Remove link to the right of the address you want to remove.

Instructions for DV

Create an Email Forwarder

  1. If you are in the Service Provider view (you have a left nav), complete the following.
    • Click Domains.
    • Next to the appropriate Domain Name, click Open in Control Panel.
      email_alias_domain
    • For the Domain Name, click Hosting Settings.
      email_alias_hosting
  2. If you are in the Power User view, the Control Panel is open.
    • Select the Mail tab. Click Create Email Address.
      email_alias_create
  3. On the General tab, complete the Email address, assign a Password, confirm the password by adding it twice.
    email_alias_assign_new
  4. Select the Forwarding tab. Select Switch on mail forwarding. Assign the forwarding address.
    email_alias_forward
  5. Click OK to save.

Create an Email Alias

Add or remove additional e-mail aliases for a mail account.

TIP

If you are subscribed to several hosting packages and have access to several webspaces associated with your account, in the Subscription menu at the top of the screen, select the required webspace.

  1. Click Mail.
  2. Select your e-mail address.
  3. Click E-mail Aliases tab.
  4. Do any of the following.
    • To add an address, type it into the E-mail alias box, and click OK.
    • To remove an address, click the Remove link to the right of the address you want to remove.

Testing

Your new forwarder should begin working immediately.

NOTE

Gmail will not send messages to an alias that forwards back to itself. e.g., if you set up an alias that forwards to username@gmail.com, you will not be able to test the forwarder FROM username@gmail.com, although it will work for other Gmail accounts.

Forwarding Loops

Make sure that you don't have two email addresses set up to forward to each other, either on this server or elsewhere. If you have an alias forwarding to a large group of people, and one of those people is also an alias that forwards back to the original address (or to a third address that then forwards to the original!), this can cause such a loop.

 

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