The following article will get you familiar with your new (mt) Media Temple hosting account, including the AccountCenter, our world-renowned support department, and the rest of the (mt) tools that come with your new service. In a few moments you will receive your Account Welcome Letter and Service Activation Letter at your primary email address. These two emails contain your login information to access the AC and your (gs) Grid-Service's FTP and SSH services.

Here's What You're Getting:

(gs) Grid-Service

Your (gs) is a cluster-based, modern hosting service powered by hundreds of servers working in tandem to power your websites, applications and email with unrivaled power, scalability, and reliability.  Loads of features including tools to identify and help you optimize your websites and databases. A powerful Control Panel that lets you manage everything with ease! Learn More.

(gs) Server Guide

The (gs) Server Guide is where you can find clear and concise information about your hosting service. Everything from mail settings and FTP login information to sample connection strings is available and is dynamically generated, allowing you to simply copy and paste the information directly into your own apps, scripts, and configuration files. We also include links to most relevant helpful KB articles that will save you time from searching.

(gs) WebControl Panel

Every (gs) Grid-Service includes a comprehensive suite of tools to manage every aspect of your hosting service. This control panel is built right in to your AccountCenter. Many of the topics covered in our KnowledgeBase articles involve interacting with your WebControl Panel. This is also where you can view your current bandwidth and GPU usage.  Manage your advanced GridContainers or just the basics, like adding email users and installing 1-Click Applications.

(gs) uControl

Never worry about having to change one of your user's passwords again! Invite your email users to their very own control panel designed to free you from performing trivial administration tasks.  You now have the extra time to manage what's important to you. We also include quickstart guides to webmail and email program setups right inside the panel. Learn more!

(gs) GridContainers

Our GridContainer offerings provide you with easy access to modern frameworks and dedicated resources. We provide containers for Ruby on Rails, Django, and MySQL. Container sizes range from 256MB to 1GB. If you wish to run RoR or Django applications, you'll definitely want one of these containers. You can also add a MySQL GridContainer if you wish to have dedicated resources for your databases and more configuration options. By default every (gs) allows for 100 databases using our SmartPool system so you are good to go either way.

24/7 Phone and Email Support

We are a true 24/7/365 company. What does this mean for you?  You have total, around-the-clock access to our renowned technical support department. It's all a part of our support promise.

Phone Support

877.578.4000. Call us anytime and you'll be connected to our support center based in Culver City, CA. You'll be happy to speak with what we consider the best support personnel in the industry.  Live outside of the USA?  We have international numbers too.

Secure Online Support

Powered by our newly redesigned ticketing system, your online support request will always be answered in a timely manner, and when you're done, you can let us know how we did with our brand new rating system.

(mt) AccountCenter

The AccountCenter is (mt)'s gorgeous all-in-one hosting control panel and account management center. Your portal to our KnowledgeBase and connecting with the (mt) community in our User Forums. Custom-tailored to fit the needs of the modern webmaster. The single source for all your (gs) Grid-Service controls, support requests, billing inquiries and more!

(mt) AccountCenter for iPhone

The world's first iPhone specific hosting control panel gives you a quick way to manage your (gs) Grid-Service when you're on the go. Get out of the office without ever losing touch with your hosting service.

(mt) User Forums

The forums are the best place to connect with other users of (mt) hosting products. Inside you’ll find friendly people and a great community. Our User Forums have one of the easiest sign-up processes you will ever see. Connect right now with other users to tackle even the most complex tasks with ease. (mt) User Forums are powered by you! You can join from inside your AccountCenter. Click here for a walkthrough.

KnowledgeBase

Trying to troubleshoot a problem? Most likely the solution has already been found and published in our thorough KnowledgeBase.

Here are a few of the most commonly used KB articles to help get you started!

• (mt) AccountCenter information
• (mt) Media Temple's DNS/Nameserver information
• Creating Email Accounts
• System Paths
• Scheduled Maintenance on network resources at (mt) Media Temple.
• HOWTO: View Current Bandwidth Usage
• Updating your billing/contact information
• HOWTO: Set up email on the iPhone or the iPod Touch

Revisions:

10-03-2008: Article Creation