Getting started with your (dv) Dedicated-Virtual Server
Overview
The following article will get you familiar with your new (mt) Media Temple hosting account, including the (mt) AccountCenter, the Plesk Control Panel, our world-renowned support department and the rest of the (mt) tools that come with your new service. In a few moments, your Account Welcome Letter and Service Activation Letter should arrive. These two emails contain the login information to access the AC and your (dv)'s Plesk Control Panel.
TIP:
(mt) Media Temple offers assited migrations with our new SiteMover product. To learn more, please visit: SiteMover.
Are you moving from another host?
If you are, check out our Migrating your websites to the (dv) Dedicated-Virtual Server to make your transition as smooth as possible.
Here's What You're Getting
(dv) Dedicated-Virtual Server
Dedicated resources. Industry-proven technology. Powerful reseller capabilities. Manage everything from the central Plesk Control Panel made by Parallels. Need to go under the hood? We'll hand you the keys and if you crash, you can restart or even revert back to default settings on your own through the Parallels Virtuozzo PowerPanel.
Need more? You can add up to 5 Snapshot Backups and scale all the way up to a (dv) Nitro with ease.
Plesk Control Panel By Parallels
The industry-standard for control panels, Plesk allows you to manage every aspect of your hosting with a simple and consistent user interface. Adding a domain in Plesk, set up email accounts, even resell your hosting! With Plesk, you can even give each email user control panel access to manage their own settings. The Application Vault even makes it easy to install today's popular applications. Incredibly robust and super easy. We're certain it will turn you into a Plesk guru in no time.
Snapshot Backups
Can't decide what you need to back up to be safe? How about everything? The Snapshot Backups add-on allows you to make a bit-by-bit backup of your (dv) with a few simple clicks. We'll even store the backups in our data center transparently through your control panel. This tool is indispensable for anyone who is ready to go live with their websites and cannot afford costly downtime due to unexpected surprises.
Need finer control? Plesk already includes a per-domain backup tool with automatic scheduling. For more information, please see:(dv) Backup Options.
Plesk Migration Manager
Adding your second (dv)
Got hosting elsewhere that uses Plesk, cPanel, or Ensim? The built-in migration manager will make moving your domains over to this new server a breeze! Please see this article for more details: Using the Plesk Migration Manager.
24/7/365 Phone and Email Support
We are a true 24/7/365 company. What this means to you is that you have total, around-the-clock access to our renowned Customer Support Department. It's all part of our support promise.
Phone Support
877.578.4000. Call us anytime and you'll be connected to our support center which is based entirely out of Los Angeles, California. You'll be happy to speak with what we consider the best support personnel in the industry. Outside of the USA? We have international numbers.
Secure Online Support
Powered by our ticketing system, your email support will always be answered in a timely manner. Plus, when your question has been answered, you can let us know how we did with our rating system.
(mt) AccountCenter
The AccountCenter is (mt)'s gorgeous all-in-one hosting control panel and account management center. Your portal to our support resources and connecting with the (mt) community in our User Forums. Quick and easy access to powerful controls such as rebooting your server, managing DNS zones, setting your root password and installing our Developer Tools. The AccountCenter is custom-tailored to fit the needs of the modern webmaster. The single source for all your support requests, billing inquiries and more!
(mt) AccountCenter for iPhone
The world's first iPhone specific hosting control panel gives you a quick way to manage your services with (mt) when you're on the go. Get out of the office without ever losing touch with your hosting service. You can quickly reboot your server and even submit support inquiries online and securely.
(mt) User Forums
The forums are a great place to connect with other users of (mt) hosting products. Inside, you'll find friendly people and a great community. Our User Forums have one of the easiest sign-up processes you will ever see. Connect right now with other users to tackle even the most complex tasks with ease -- (mt) User Forums are powered by you! You can join from inside your AccountCenter. Join the (mt) User Forums.
Resources
Troubleshooting
Trying to troubleshoot a problem? Most likely, the solution has already been found and published in our KnowledgeBase.
Here are a few of the most commonly used articles to help get you started!