Can I have a static IP address on the (gs) Grid-Service?
To better answer this question, we must first explain how IP addresses work on the (gs) Grid-Service. Due to the architecture of the (gs) Grid-Service, incoming and outgoing connections will function differently.
Let's first discuss IP addresses for incoming connections. By default, your (gs) Grid-Service is supplied 1 IP address to be used for all of your domains on the service. This IP address is also shared with other customers on the same cluster. You can find this IP address listed in the DNS section of your Server Guide. While this is the IP address for your (gs) Grid-Service, any requests for your domain(s) received from any of the IP addresses on your cluster will complete successfully, allowing your domains to display.
There are only a few reasons that the IP address may change. The first is if you install an SSL Certificate on your (gs) Grid-Service for any of your domains. Once an SSL Certificate is installed, the (gs) will detect this, and provide you a dedicated IP address used for incoming connections for all the domains on your service. This IP address is not shared with other customers. For information on how to install an SSL Certificate, you can visit the following guides:
The only other reason that this IP address should change is if it is performed manually by one of our engineers. This is rarely done. You would be notified if they do make such a change on your account. Reasons for such a change can vary and details would be provided to you if such a change takes place.
As the (gs) Grid-Service is a clustered hosting solution, it is made up of many different servers to better handle load and increase performance. Any outgoing connections from your service may be sent from any of the servers associated with your particular cluster. This means there is currently no way to have a dedicated IP address for outgoing connections.
Can I have a dedicated IP address for my (gs) Grid-Service?
Yes, you may have a dedicated IP address for your (gs) Grid-Service by installing an SSL Certificate. However, this may only be used for incoming connections, as outgoing connections may be completed from any IP address associated with your cluster on the (gs) Grid-Service.
What if I require whitelisting of the outgoing IP address of my (gs) Grid-Service?
As this IP address can vary, you will need to whitelist the entire IP range for your cluster. To locate the cluster upon which your service resides, please read: How to find your Cluster and Storage Segment.
- Cluster.01: 220.127.116.11/26
- Cluster.02: 18.104.22.168/26
- Cluster.03: 22.214.171.124/26
- Cluster.04: 126.96.36.199/26
- Cluster.05: 188.8.131.52/26
- Cluster.06: 184.108.40.206/28 and 220.127.116.11/26
- Cluster.07: 18.104.22.168/26
- Cluster.08: 22.214.171.124/22
- Cluster.09: 126.96.36.199/22
- Cluster.10: 188.8.131.52/22
- Clusters 1-10: 184.108.40.206/23
This information may change at anytime. Please open a support request if you need the latest list.
What if my IP does change while using a third-party for DNS?
Any requests for your domains that is received from any of the IP addresses on your cluster will complete successfully. Your services will function should a change occur. Again, such a change is very rare.