How do I request a backup?
Overview
Our system maintains regular backups of all customer data for disaster recovery purposes. While we keep these mainly for our own uses, we can accommodate customer requests in the rare case that your own self-managed backups do not contain the data you need.
(mt) Media Temple provides NO GUARANTEE that the data you need will be available. We encourage all customers to maintain their own backups. We offer this service only as a last-resort measure to customers who have exhausted all other means of retrieving their data. In the event that we cannot recover the needed data, there will be no charge.
NOTE:
This is for data recovery of specific files and/or databases only. This will not restore your server or website to previous version.
Instructions
- Log into your AccountCenter.
-
From the Overview page or Domains tab, select your primary domain. See Figure 1.
Figure 1. Clicking on your primary domain gets you to your Control Panel. -
Click on the icon Emergency Restore Request. See Figure 2.
Figure 2. Click for a larger view.
Figure 2. - Complete the form. That's it!
