This guide will provide instructions for generating a Support PIN, which can be used for contacting (mt) Media Temple.

1. Login to the AccountCenter
2. Click on the Support Tab, and then click on Support PIN
   
   
3. Now simply click on Generate PIN
    
   
4. Once created you will see a new 4 digit number that you can provide to any (mt) Media Temple representative.
    
   

FAQs

Am I required to use a Support PIN every time I call (mt) Media Temple for support?

No, at this time you are not required to provide a Support PIN when calling us. However we do strongly recommend using the Support PIN instead of providing your AccountCenter Password.  This will keep your AccountCenter password more secure and allow you a more convenient way to get support.

Can I continue to use the same Support PIN?

No. The Support PIN is only valid for one use or until it expires. Once a PIN has been used it will no longer be valid, and you may be required to generate a new one.  This PIN is only valid for the contact logged into the AccountCenter when the PIN is generated.

Revisions:

12-09-2009: Article Creation