Overview

(mt) Media Temple takes security very seriously. When contacting (mt) for support, you must provide a Support PIN or your AccountCenter password.

This guide will provide instructions for generating a Support PIN, which is used to authenticate when for contacting (mt) Media Temple.

Instructions

1. Log into the AccountCenter.
2. Click on the Support tab, and then click on Support PIN. See Figure 1:

   
   Figure 1: This will open the Support PIN page.

3. Now, simply click on Generate PIN, see Figure 2:

   
   Figure 2: The Support PIN is good for a one-time use and will automatically expire in 90 minutes.

4. Once generated, you will see a new 4 digit number that you provide to any (mt) Media Temple representative. See Figure 3 below:

   
   Figure 3: This Support PIN is used to authenticate you when calling (mt) Media Temple.

FAQs

Q: Am I required to use a Support PIN every time I call (mt) Media Temple for support?
A: No, at this time, you are not required to provide a Support PIN when calling us. However, we do strongly recommend using the Support PIN instead of providing your AccountCenter password. This will keep your AccountCenter password more secure and allow you a more convenient way to get support.

Can I continue to use the same Support PIN?
A: No. The Support PIN is only valid for one use or until it expires. Once a PIN has been used it will no longer be valid and you may be required to generate a new one. This PIN is only valid for the contact logged into the AccountCenter when the PIN is generated.

Resources

• (mt) Security Resources
• Logging into the AccountCenter
• Adding and modifying an AccountCenter contact