(dv) Plesk shared and exclusive IPs
Plesk allows IP addresses to be either shared or exclusive. This determines whether more than one of your Plesk subscriptionsPlesk Clients can use the same IP address or not. It does NOT determine the number of domains on the IP, or whether it can have an SSL Certificate.
End of Life Warning
This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Information.
- Log into the Plesk Control Panel. See Figure 1:
Click on the Server tab. See Figure 2:
Under the Tools & Resources section, click on IP Addresses. See Figure 3:
Figure 3: Click on IP Addresses.
Click on the IP Address to switch between Shared and Dedicated. See Figures 4 and 5:
Figure 4. This IP is Shared. Click to switch to dedicated.
Figure 5. This IP is dedicated. Click to switch to shared.
Select Shared or Dedicated, then click the OK button. See Figure 6.
Click on the Server tab in the column on the left.
Click on IP Addresses.
The icon shown under the T shows whether the IP address is set to be shared or exclusive. A crown indicates that it is exclusive.
A hand indicates that it is shared.
- Click on the crown or hand icon to change the IP to the opposite setting.
Your IP address will now be set to what you specified, either shared or exclusive.
If a domain is on an exclusive IP address and has SSL Support enabled, you will not be able to change the IP address from Exclusive to Shared, even if there is no SSL certificate installed on the domain. To change the IP address to shared, you will have to disable the SSL support for the domain first before you can change the setting to shared.
If you receive this error:
- Error: Cannot change the type of IP address already allocated to a user. IP address 22.214.171.124 is already allocated to user(s) as exclusive IP address.
- Error: Cannot change the type of IP address already allocated to a user. IP address 126.96.36.199 is already allocated to user(s) as shared IP address.
Figure 6. You may receive an error when you try to change the settings for your IP address.
You must have the Server Administration Panel enabled. For instructions, please see: How can I change my Plesk interface?
You need to change your IP settings in your Reseller options.
Log into the Server Administration Panel. See Figure 7:
Figure 7: Server Administration Panel
- Click on Resellers on the left.
- Click on your reseller in the list. You may have to check each of them until you find the one with the IP in question.
- Click on IP Addresses at the top.
From here, you will see a list of the IPs belonging to this reseller.
You may be able to change it from exclusive to shared or vice versa. Or, you can simply remove it from the list temporarily by clicking on the check box next to the IP, then clicking Remove IP Address at the top. Note that this may be disruptive.
You should now be able to change the settings for your IP(s).
Manual troubleshooting (unsupported)
You can manually change the settings for your IP address in the Plesk database.
Please note that making changes in your Plesk database is not supported by (mt) Media Temple. Please make a backup of your database before proceeding. If your Plesk database becomes misconfigured, you may have to do a complete reinstall, so proceed with caution.
- Log into phpMyAdmin with your admin user. See Managing a MySQL database with phpMyAdmin for instructions.
Click on the psa database. See Figure 10:
Figure 10. Click on the psa database.
Then, click on the ip_pool table. See Figure 11:
Figure 11. Click on ip_pool.
Click on the pencil-shaped icon next to the appropriate IP (if you have more than one, they are listed in the order they were added to the server). See Figure 12:
Figure 12. Click on the pencil-shaped icon to edit a row.
Click on the drop-down menu, and select either shared or exclusive as desired. Then, click Go. See Figure 13:
Figure 13. Use the drop-down menu to choose your setting, then click Go.