Why am I seeing a CloudFlare error message?
Overview
On ocassion, you may encounter an error message with CloudFlare. This article address the most common errors.
Common error messages
"Error processing request"
Symptom
When you navigate to your Manage CloudFlare page, you see "Error processing request" next to your domain instead of a "Disabled" or "Enabled." See Figure 1 below.
Figure 1.
Solution
- Log into your AccountCenter.
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On the Overview page, scroll down to your Add-On Services section. Click on the Admin button to the right of your CloudFlare service, see Figure 2:
Figure 2. -
Your CloudFlare domains are listed. Mouse over "Error processing request" to see the error message. Please see Figure 3.
Figure 3. The error message provides additional information. - For this error, you will need to contact CloudFlare, remove the domain, and then retry enabling the domain in your AccountCenter.
Unable to add a zone
Symptom
When you navigate to your Manage CloudFlare page, you see "Error processing request" next to your domain instead of a "Disabled" or "Enabled." See Figure 1 above.
Solution
This usually occurs when you try to add a sub-subdomain; like: www.photos.example.com. Simply keep your zones for the top-level domain. In this case: example.com, you'll just need to add photos.example.com. Here's how to fix this:
- Log into your AccountCenter.
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On the Overview page, scroll down to your Add-On Services section. Click on the Admin button to the right of your CloudFlare service, see Figure 4:
Figure 4. -
Your CloudFlare domains are listed. Click on "Error processing request," see Figure 5.
Figure 5. -
In the pop-up window, click the Retry Domain button. See Figure 6.
Figure 6. -
You will receive a confirmation message that your domain has been scheduled to be re-scanned, see Figure 7.
Figure 7. -
You will be returned to your Manage CloudFlare page. Please be patient, the re-scan take up to 15 minutes. You will see the following message as listed in Figure 8:
Figure 8.