Overview

(mt) Media Temple accounts are closed for two reasons:

• A request to close has been processed on the account.
• The account was suspended for an overdue balance and left unpaid for 30 days.

When a (mt) Media Temple account is closed, all data is deleted from the server. There is a chance that (mt) Media Temple may have a backup for your use.

Steps to re-open account

The account owner is the only contact on an account that has the ability to initiate re-opening the account and will need to contact (mt) Media Temple at 877-578-4000, option 3, to begin the process.

There are two options to begin the process of re-opening an account:

• Option 1: The account owner must know her/his AccountCenter password.
• Option 2: The account owner will need to send in her/his government-issued photo ID.

If an account was closed for an overdue balance, the overdue amount will need to be paid prior to re-opening the account or any associated services.

Option 1

If the account owner knows her/his AccountCenter password, then s/he can simply contact (mt) Media Temple at 877-578-4000, option 3, and provide the AccountCenter password to us. Once we verify that the password is correct, we can continue the process of re-opening the account and any service that needs to be re-opened.

Option 2

If the account owner does not know her/his AccountCenter password, then s/he will need to fax her/his government-issued photo ID to 310-388-0929. Once the ID is received, the process to re-open the account can begin.

Data recovery options

(mt) Media Temple maintains regular backups of all customer data for disaster recovery purposes. While we keep these mainly for our own uses, we can accommodate customer requests in the rare case that your own self-managed backups do not contain the data you've lost.

Please be aware of the following conditions to ensure successful recovery of the needed data:

• Due to the time needed to locate and recover the needed files by an Administrator, we will charge a one-time fee of $5.
  • This fee cannot be waived or reduced. However, if you feel you are under special circumstances, you may discuss this aspect with a Customer Support Agent.
• We require the exact name and path of the file, folder, or database. If you require a full account recovery, please specify whether you need all files, databases, or both.
• (mt) Media Temple provides NO GUARANTEE that the data you need will be available. We encourage all customers to maintain their own backups. We only offer this service as a last-resort measure to customers who have exhausted all other means of retrieving their data. In the event that we cannot recover the needed data, there will be no charge.
• Most data recovery requests have a turn-around time of 8-16 hours. Due to the time-sensitive nature of this task, we will treat your support request with higher priority. However, we cannot begin the process until you verify that you agree to these terms.