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Using Email

  • Applies to: All Service Types

  • Difficulty: Easy

  • Time needed: 10 minutes

  • Tools needed: None

 
  • Applies to: Grid
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: None
  • Applies to: DV
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: None
  • Applies to: DV 4.0
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: None
  • Applies to: Premium WordPress
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: None

Introduction to email

Your (mt) Media Temple service is always ready to accept messages using an email client such as Microsoft Outlook or Apple Mail.

POP and IMAP are the two most common email protocols on the internet. They both allow an email client to communicate with your services, but they do so in very different ways.

If you need instructions on adding email accounts to your Grid DV server DV Server Premium WordPress, you'll find that information here: Creating an email accountCreating an email accountCreating an email accountCreating an email account.

How POP works

POP (Post Office Protocol) is the older of the two methods for mail retrieval. In the most basic sense, POP simply grabs emails from your server and downloads them to your email client.

When using POP, emails are deleted from the server and will not be available if you attempt to access your mail from another email client or webmail. Some email clients offer a feature to leave a copy on the server. We have seen many email issues from this feature being used improperly. For these reasons, we suggest using IMAP whenever possible.

Also, on any (mt) Media Temple service, junk mail may be routed into a Spam Folder which is accessible only to IMAP connections. Simply put: If you're using POP, you may not be aware that there are potentially thousands of messages being put into an unchecked spam folder. If you decide to use POP, you can still view these messages using the webmail client for your service. Please see this article for more information on webmail: Using WebmailUsing WebmailUsing WebmailUsing Webmail.

How IMAP works

IMAP is the preferred method of connecting to your email server. It simply displays the contents of your mailbox as they appear on your server. Also, by default, spam folders are configured to be IMAP-Only, meaning you will need to use an IMAP connection in order to view and delete messages. Once again, we recommend using an IMAP connection to both keep an eye on your Spam folder, and to make sure you don't download email from your server that you would like to read elsewhere.

Email Security

Many customers travel and want to securely check their email from various locations such as a wireless hotspot. For these customers, we offer the ability to use a SSL (Secure Sockets Layer) connection. This will allow any email client to connect to your (mt) Media Temple service over an encrypted connection. We encourage all of our customers to use a secure connection when possible.

Email Port Numbers

We use the standard email ports for all of our services. Below is a list of these commonly used ports:

Incoming Connections

  • IMAP, non-SSL: 143
  • IMAP, SSL: 993
  • POP, non-SSL: 110
  • POP, SSL: 995

Outgoing SMTP Connections

  • SSL: 465
  • non-SSL: 25 (or 587)

FAQs

Q: What is the preferred method to connect to (mt) Media Temple service, IMAP or POP?
A: Whenever possible, we encourage all customers to use an IMAP over SSL for improved performance and security.

Q: Do I need to purchase a SSL Certificate in order to make an SSL connection for email?
A: No, you can use the default SSL Certificate which comes with your access domainaccess domainDVDV.If you purchase a SSL Certificate, then you may use that for email as well.

External Resources

 

Email Information

The following will show you the information needed to use email with your (mt) Media Temple server. We encourage secure connections so the following information is provided assuming you are making a secure IMAP connection with SSL.

Incoming Mail Server

Your incoming mail server:

  • Example: XXXX-XXXX.accessdomain.com
    This is the email access domain for your service. This can be found in your Server Guide under Email.
  • Example: sXXXXX.gridserver.com
    This is the access domain for your service. This may be found in the Settings section of your selected domain in your Premium WordPress panel
  • Example:xxx.xxx.xxx.xxx
    Your incoming mail server is the IP address for your server which can be found in your Server Guide.

Incoming Port

We are making a SSL connection use port 993.

  • Example: 993

Incoming SSL

We are making a secure connection so make sure SSL is enabled for your incoming mail settings.

  • Example: Yes, SSL Enabled

Username

The username is going to be the full email address which you or the account owner created.

  • Example: username@example.com

Password

The password can be set by the Account Owner in the AccountCenter. Be sure to use a strong password, and change it regularly. If you need to change your password please do the following:

  1. Log into your AccountCenter.
  2. Click on your primary domain.
  3. Click on Email Users.
  4. Find your email address from the list of users, click edit.
  5. Change your password, then click on save at the bottom.

NOTE:

If the user knows their current password, they can choose to reset it via uControl.

The password is set within the Plesk Control Panel. Be sure to use a strong password, and change it regularly. If you need to change your password, please do the following:

  1. Log into the Plesk Control Panel for your domain.

    TIP:

    These screenshots are for the DV server 4.0 and Plesk 11. If you are on a DV 4.0 and are running Plesk 10.x, please see this article for upgrade information: How do I upgrade Plesk?

  2. Click on the Mail tab at the top.
  3. Click on your email address.
  4. Under the General tab, enter your new password twice.
  5. Click OK to save your edits.

The password for an email user can be set by editing the user in the EMAIL section of your selected domain in your Premium WordPress panel. Be sure to use a strong password, and change it regularly. If you need to change your password please do the following:

  1. Log into your AccountCenter.
  2. Click on the Admin button for your Premium WP service.
  3. Click on the domain the email user is associated with.
  4. Click on EMAIL from the menu.
  5. Find your email address from the list of users, click edit.
  6. Click CHANGE PASSWORD.
  7. Change your password, then click on UPDATE USER at the bottom.

Outgoing Mail Server

Your outgoing mail server:

  • Example: XXXX-XXXX.accessdomain.com
    This is the access domain for your service. This can be found in your Server Guide.
  • Example: XXXX-XXXX.accessdomain.com
    This is the access domain for your service. This may be found in the Settings section of your selected domain in your Premium WordPress panel
  • Example:xxx.xxx.xxx.xxx
    Your outgoing mail server is the IP address for your server which can be found in your Server Guide.

Outgoing Port (SMTP)

Your outgoing port numbers may need to be set manually. Since we are using a secure connection, you will use port 465.

  • Example: 465

Outgoing SSL

We are making a secure connection so you will want to make sure SSL is enabled for your outgoing mail settings, just as you did for the incoming settings.

  • Example: Yes, SSL Enabled

Webmail

The Grid offers several webmail applications, allowing you email access from any browser with an Internet connection.

The DV server comes with the Atmail webmail client, allowing you email access from any browser.

The DV comes with the Horde webmail client, allowing you email access from any browser.

Your Premium WordPress service allows you email access from any browser with an Internet connection.

  • Example: https://XXXX-XXXX.accessdomain.com
  • Example: https://webmail.example.com

uControl

The uControl panel is a tool for individual email accounts. It provides email users with a central place to edit various settings for their specific email names. This feature allows the Site Administrator or Owner of the account to give their users more privacy by enabling them to manage their own password, set up auto-reply messages, and manage anti-spam settings. For more information, please visit the following article.

FAQs

Q: Are there any email limits on the Grid I need to be aware of?
A: Yes, the Grid does have several limits, for details please read the following article.

Q: Can I access webmail using the server's IP Address, such as http://webmail.xxx.xxx.xxx.xxx?
A: By default, this is not possible. However, advanced users can possibly find a workaround.

Q: How can I enable port 587 for outgoing (SMTP) connections to send mail?
A: Port 587 can be enabled via the Plesk Control Panel. For details, please read: How do I enable an alternate SMTP port?

Third-party applications

There are many great email applications that work with all of our services. Please see this article for details: Set up third-party email applications.

 

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