How do I enable or disable local mail for my domain?
Introduction
The following symptoms occur when local mail delivery is disabled:
- If you are unable to create an email alias because your domain is not available in the drop-down list of your domains.
- If you have recently added a domain to your service that did not have MX records resolving to (mt) Media Temple, your email for that domain is disabled by default.
- If you have an email address @(all domains), but are not receiving email on one particular alternate domain.
- If you are using an external mail server, emails sent from (mt) hosted domains are getting bounce-backs saying the email user does not exist.
Details
When a domain is added to a (gs)Grid-Service, the mail service is automatically created. Any messages sent between (mt) Media Temple hosted services will attempt to deliver locally if a mail service is active for the receiving domain. If the domain is not actually using the (mt) Media Temple mail service, this can cause delivery errors. For that reason, we have given our customers the ability to disable mail at the domain level as shown below.
You will be unable to enable mail for a domain until the MX records are pointed to your (mt) Media Temple service. You can check this using a free service such as mxtoolbox.com.
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Log into your AccountCenter and click on the Admin button.
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Towards the lower right portion, and click on the Enable/Disable Mail icon.
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Select the Yes radio button to enable mail or the No radio button to disable mail for each domain and click Save.
Notes
- Choose Yes if the MX record for the domain is pointed at this (gs) Grid-Service. Choose No if you are hosting email somewhere else besides your (gs) Grid-Service. Also, keep in mind that you can only select Yes if your MX record is already resolving to your (gs). Once you click save, any changes you made will be effective immediately.
Overview
When a domain is added within Plesk and your AccountCenter, a mail service is automatically created. At that point, any messages sent between (mt) Media Temple hosted services will attempt to deliver locally if a mail service is active for the receiving domain. If the domain is not actually using the (mt) Media Temple mail service, this can cause delivery errors. For that reason, we have given our customers the ability to disable mail at the domain level as shown below.
End of Life Warning
This service has a pending End of Life. Please move to a current service as soon as possible. For more information, please see: (dv) Dedicated-Virtual 4.0: Migration Information.
Instructions for (dv) Dedicated-Virtual Server 4.0
NOTE:
You may only diasble/enable mail for the entire subscription. If you want to reserve this option on a per domain basis, we suggest you add your domain as a separate subscription. For detailed instructions, please see: Add new domain as its own subscription.
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Log into the Plesk Control Panel for your domain. See Figure 1:
Figure 1: The Plesk Control Panel. -
Click on the Mail tab at the top. See Figure 2:
Figure 2: Click on Mail. -
Click on Change Settings.
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Under Mail service, check or un-check the box to activate/de-activate mail.
Instructions for (dv) Dedicated-Virtual Server 3.5
- Log into Plesk.
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Click on Domains:
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Click on the domain for which you would like to enable/disable mail:
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Under Services click on Mail:
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Please do the following to enable or disable mail:
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If you would like to enable mail, click on Switch ON. Choose this option if the MX record for your domain is pointed to your (dv) Dedicated-Virtual Server:
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If you would like to disable mail click on Switch OFF. Choose this option if the MX record for your domain is pointed to another server other than your (dv) Dedicated-Virtual Server.
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If you would like to enable mail, click on Switch ON. Choose this option if the MX record for your domain is pointed to your (dv) Dedicated-Virtual Server:
1. mikei must say thank you so much, i have my own mx server and when i moved my website to here, i was having problems with certain domains not being able to send mail to my mx server. all fixed now thanks to you
2. Troy GlancyI was having the same issues as Mike. All of our clients use Google Apps for business and their contact forms were not going to their Gmail accounts. Everything works now!