Symptoms

• If you are unable to create an email alias because your domain is not available in the drop-down list of your domains.
• If you have recently added a domain to your service that did not have MX records resolving to (mt) Media Temple your email for that domain is disabled by default.
• If you have an email address @(all domains) but are not receiving email on one particular alternate domain.
• If you are using an external mail server but emails sent from (mt) hosted domains are getting bounce backs saying the email user does not exist.
  

Details

When a domain is added to a (mt) Media Temple service a mail service is automatically created. Any messages sent between (mt) Media Temple hosted services will attempt to deliver locally if a mail service is active for the receiving domain. If the domain is not actually using the (mt) Media Temple mail service this can cause delivery errors. For that reason we have given our customers the ability to disable mail at the domain level as shown below:

• Log into your (mt)AccountCenter and click on the 'Admin' button.
  
  
  
  
  
• Towards the lower right portion, and click on the 'Enable/Disable Mail' button.
  
  
  
  
  
• Select the 'Yes' radio button to enable mail or the 'No' radio button to disable mail for each domain and click 'Save'
  
  
  
  
  

Notes:

• Choose 'Yes' if the MX record for the domain is pointed at this (gs) Server. Choose 'No' if you are hosting email somewhere else besides your (gs) Server. Also keep in mind that you can only select 'Yes' if your MX record is already resolving to your (gs) server. Once you click 'save', any changes you made will be effective immediately.
  

Revisions:

06-16-2009: Updated Notes