Overview

This error occurs when you have a disk quota for an account exceeded, or one of your email users no longer has enough space for the message being sent to them.

Symptoms

• You can no longer receive emails.
• Emails bounce with a Disk Quota Exceeded error.
• Webmail stops working.
• Cannot upload using FTP, et cetra.

Instructions

Email quotas are defined by the Service Plan for your subscription. For more information on subscriptions, please see:

• Create your subscription
• Customize your Plesk subscription

1. Log into your Plesk Server Administration Panel, see Figure 1.

   
   Figure 1: Server Administration Panel

2. Click on Service Plans and select the plan you would like to edit.
3. From the Resources tab, scroll down to Mailbox size.
4. Enter the size and click the OK button.

Check mailbox quota for a specific email user

1. Log into Plesk.
2. Click on Domains:
   

   

3. Click on the domain in question:

   

4. Click on Mail:

   

5. Select the user you wish to check:

   

6. Click on Mailbox:

   

7. Now you can view the user's quota. Adjust the settings, if necessary.

   

Check disk space and mailbox limits for a specific domain

1. Log into Plesk.
2. Click on Domains:

   

3. Click on the domain in question:

   

4. Click on Limits:

   

5. Check Disk space and Set the mailbox quota. Adjust the settings if necessary:

   

Check the disk quota for your entire service

1. Login to Plesk.
2. Click on Virtuozzo:

   

3. Click on Resources:

   

4. View your current Disk Usage:

   

5. If you are out of disk space for your entire server you can either remove files or upgrade your service using the AccountCenter.

Resources

• Add temporary disk space
• What is the difference between domain disk space and hard disk quota?
• (dv):Resolve out of disk space errors