Setting Up an Email Account on the iPhone or the iPod Touch

You can configure any (mt) Media Temple email account directly on the iPhone or the iPod Touch. You will simply need the standard email account information: username, password, and the incoming and outgoing mail server host information for your domain, e.g. mail.mt-example.com.  This guide is written for the (gs) Grid-Service only.  Details will vary slightly for our other hosting plans.

1. If this is the first account you're setting up on the iPhone or the iPod Touch, tap Mail. Otherwise, from the Home screen choose Settings > Mail, Contacts, Calendars > Accounts and choose Add Account....

OR 

2. Choose your email account type. For setting up email to work with your (mt) Media Temple service choose Other.

3. Select Add Mail Account under the Mail section and enter account information.

Fill in your name and email address.  Then click Save.

On the next screen enter your (gs) Grid-Service account details, including the following.  We strongly suggest using your access domain which will work properly with SSL enabled.  This is the default setting on the iPhone.

• Incoming Mail Server
  
  Host Name: s#####.gridserver.com (Be sure to replace ##### with your site number)
  User Name: username@mt-example.com
  Password: If you do not know your password, you can reset it from the AccountCenter.
  

• Outgoing Mail Server (SMTP)
  Host Name: s#####.gridserver.com (Be sure to replace ##### with your site number)
  User Name: username@mt-example.com
  Password: If you do not know your password, you can reset it from the AccountCenter.

Tap Save to save the entered information.  Your iPhone will then verify your account information.

5. Upon successful completion you will be taken back to the Mail Settings screen. You will still need to configure your folders since you are using IMAP.  Select your newly created account and enter the Advanced section:

Change your IMAP Path Prefix from / to INBOX:

6. Now you will be able to choose the Drafts, Sent, and Deleted folders on the server.  This way your folders will be in sync no matter where or how you access your email.  Just choose each Mailbox on the same Advanced screen and select the matching folder on the server:





 
You should now have a fully configured account on your Apple iPhone.

  FAQs

How can I change the outging mail (SMTP) password?

In the iPhone mail client, there are two locations for passwords. The incoming mail password is on the main configuration screen, but the outgoing mail password may be considered somewhat hidden. Please follow these steps:

1. From the home screen, tap the "Settings" icon
2. Tap "Mail, Contacts, Calendars" 
3. Select the account you wish to modify 
4. Tap "SMTP" under "Outgoing Mail Server" 
5. Tap the primary server 
6. Enter your new password in the "Password" field.
   

Revisions:

08-29-2009: Added information for (dv) and (ss) users
08-26-2009: Major rewrite for firmware 3.0 
07-20-2009: Minor Fixes