Support / KnowledgeBase

 
Search the KnowledgeBase Search

How can I set up email on my iPhone or iPod Touch?

  • Applies to: All DV, Grid

  • Difficulty: Easy

  • Time needed: 10 minutes

  • Tools needed: iPhone/iPod touch

 
  • Applies to: Grid
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: iPhone/iPod touch
  • Applies to: All DV
    • Difficulty: Easy
    • Time Needed: 10
    • Tools Required: iPhone/iPod touch

Introduction

This article will show you how to manually configure your iPhone or iPod touch with your Grid hosting service DV server email account(s) using the preferred IMAP protocol.

TIP:

Check out our automated tool for easy email set up! On your iPhone or iPod Touch, go to: http://mediatemple.net/help/mail/mailconfig/.

Requirements

Before you start, you'll need the following:

  • Your "email access domain" which will be something like "XXXX-XXXX.accessdomain.com". To learn how to find your email access domain, please click here.
  • Your email address: user@example.com
    For more information, please read this article: Creating a POP/IMAP email account. Creating a POP/IMAP email account.
  • Your email password.
  • Choose IMAP or POP - Please see the Using Email article for more details. Choose IMAP if you want to check the account on multiple computers or mobile devices. POP downloads the messages locally to your computer/device.

READ ME FIRST

The following tutorial is provided as a courtesy to our customers to help you configure your iPhone software to work with (mt) Media Temple's hosting solutions. If you have further questions about your iPhone, please visit http://www.apple.com/support/iphone/.

This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media Temple. Please take a moment to review the Statement of Support.

READ ME FIRST

The following tutorial is provided as a courtesy to our customers to help you configure your iPhone software to work with (mt) Media Temple's hosting solutions. If you have further questions about your iPhone, please visit http://www.apple.com/support/iphone/.

This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media Temple. Please take a moment to review the Statement of Support.

Configure iOS 5, 4.3.5, and 4

  1. From the Home screen, choose Settings.

    Next, tap Mail, Contacts, Calendars.

    In the Accounts section, tap Add Account.....

  2. Choose your email account type. For setting up email to work with your (mt) Media Temple service, choose Other.

  3. Select Add Mail Account under the Mail section.

    Enter your name and email address. Then tap Next.

    Make sure to enter your information. The iPhone indicates these fields as optional but they are not.

    On the next screen, enter your Grid's account details. We strongly suggest using your access domain, which will work properly with SSL enabled. This is the default setting on the iPhone.

    720_gs_IPhone_4_08

    • Incoming Mail Server
      Host Name: XXXX-XXXX.accessdomain.com
      User Name:thatguy@example.com
      Password: If you do not know your password, you can reset it from the AccountCenter. Please read this article for detailed instructions.
    • Outgoing Mail Server (SMTP)
      Host Name XXXX-XXXX.accessdomain.com
      User Name: thatguy@example.com
      Password: If you do not know your password, you can reset it from the AccountCenter. Please this article for detailed instructions.

    Tap Save to save the entered information. Your iPhone will then verify your account information.

    On the next screen, enter your DV account details.

    • Incoming Mail Server
      Host Name: example.com
      User Name:thatguy@example.com
      Password: If you do not know your password, you can reset it from the Plesk control panel. Please read this article for detailed instructions.
    • Outgoing Mail Server (SMTP)
      Host Name example.com
      User Name: thatguy@example.com
      Password: If you do not know your password, you can reset it from the Pleask control panel. Please this article for detailed instructions.

    Tap Save to save the entered information. Your iPhone will then verify your account information.

  4. Upon successful completion, you will be taken back to the Mail screen. Your account will now be listed. For this example, note That Guy's Email is listed under Accounts.

     

TIP:

If you are experiencing any difficulty with syncing your messages, you can manually configure the folders. Here's how:

  1. Select your newly created account and enter the Advanced section.
  2. Change your IMAP Path Prefix from / to "INBOX:".

     

    In this screen, you can also choose the Drafts, Sent, and Deleted folders on the server. This way your folders will be in sync no matter where or how you access your email. Just choose each Mailbox on the same Advanced screen and select the matching folder on the server.

Configure iPhone 3G/GS or the iPod touch

1. If this is the first account you're setting up on the iPhone or the iPod Touch, tap Mail. Otherwise, from the Home screen choose Settings > Mail, Contacts, Calendars > Accounts and choose Add Account....
1 main.png OR IMG_0025

2. Choose your email account type. For setting up email to work with your (mt) Media Temple service, choose Other.
IMG_0027

3. Select Add Mail Account under the Mail section and enter account information.

IMG_0028

Fill in your name and email address. Then click Save.

IMG_0029

On the next screen enter your Grid's account details, including the following. We strongly suggest using your access domain which will work properly with SSL enabled. This is the default setting on the iPhone.

For your DV server, you can use mail.example.com as your incoming and outgoing mail server. DV users may also use the IP address as well.

  • Incoming Mail Server
    Host Name: XXXX-XXXX.accessdomain.com
    User Name:thatguy@example.com
    Password: If you do not know your password, you can reset it from the AccountCenter. Please read this article for detailed instructions.
  • Outgoing Mail Server (SMTP)
    Host Name XXXX-XXXX.accessdomain.com 
    User Name: thatguy@example.com
    Password: If you do not know your password, you can reset it from the AccountCenter. Please this article for detailed instructions.
  • Incoming Mail Server
    Host Name: example.com
    User Name:thatguy@example.com
    Password: If you do not know your password, you can reset it from the Plesk control panel. Please read this article for detailed instructions.
  • Outgoing Mail Server (SMTP)
    Host Name example.com
    User Name: thatguy@example.com
    Password: If you do not know your password, you can reset it from the Pleask control panel. Please this article for detailed instructions.

Tap Save to save the entered information. Your iPhone will then verify your account information.

5. Upon successful completion, you will be taken back to the Mail Settings screen. You will still need to configure your folders since you are using IMAP. Select your newly created account and enter the Advanced section:

720_gs_5b

Change your IMAP Path Prefix from / to INBOX:

IMG_0033

6. Now you will be able to choose the Drafts, Sent, and Deleted folders on the server. This way your folders will be in sync no matter where or how you access your email. Just choose each Mailbox on the same Advanced screen and select the matching folder on the server:
IMG_0034 IMG_0035 IMG_0036

You should now have a fully configured account on your Apple iPhone.

FAQs

Q: How can I change the outging mail (SMTP) password?
A: In the iPhone mail client, there are two locations for passwords. The incoming mail password is on the main configuration screen, but the outgoing mail password may be considered somewhat hidden. Please follow these steps:

  1. From the "Home" screen, tap the "Settings" icon.
  2. Tap "Mail, Contacts, Calendars".
  3. Select the account you wish to modify.
  4. Tap "SMTP" under "Outgoing Mail Server".
  5. Tap the primary server.
  6. Enter your new password in the "Password" field.

Q: How do I check which version iPhone I have?
A: The version of iPhone Operating System, iOS, can be found by:

  1. From the "Home" screen, tap the "Settings" icon.
  2. Tap General.

  3. Tap About.

  4. Your iOS version is listed at Version.

Q: How do I check my email settings on an account on my iPhone?
A:

  1. From the "Home" screen, tap the "Settings" icon.
  2. Tap Mail, Contacts, Calendars.

  3. Tap your email account.


    Tap "My Domain" to view email settings.

  4. Tap Account Info.

  5. Your Account Info is displayed.


    Click "Done" to exit.

 

Continue