Introduction

This article will show you how to manually configure your iPhone or iPod touch with your (gs) Grid-Service (dv) Dedicated-Virtual Server email account(s) using the preferred IMAP protocol.

Requirements

Before you start, you'll need the following:

• Your access domain: s00000.gridserver.com
• Your email address: thatguy@example.com
  For more information, please read this article: Creating a POP/IMAP email account. Creating a POP/IMAP email account.
• Your email password.
• Choose IMAP or POP - Please see the Using Email article for more details. Choose IMAP if you want to check the account on multiple computers or mobile devices. POP downloads the messages locally to your computer/device.

Configure iOS 5, 4.3.5, and 4

1. From the Home screen, choose Settings, see Figure 1:

   
   Figure 1: Click "Settings" to begin.

   Next, tap Mail, Contacts, Calendars, see Figure 2:

   
   Figure 2

   In the Accounts section, tap Add Account..... See Figure 3:

   
   Figure 3

2. Choose your email account type. For setting up email to work with your (mt) Media Temple service, choose Other. Figure 4 is shown below:

   
   Figure 4

3. Select Add Mail Account under the Mail section, see Figure 5:

   
   Figure 5

   Enter your name and email address. Then tap Next, see Figure 6:

   
   Figure 6

   Make sure to enter your information, see Figure 7 below. The iPhone indicates these fields as optional but they are not.

   
   Figure 7

   On the next screen, enter your (gs) Grid-Service account details. We strongly suggest using your access domain which will work properly with SSL enabled. This is the default setting on the iPhone.

   
   Figure 8: (mt) recommends using your access domain.

   • Incoming Mail Server
     Host Name: s00000.gridserver.com (Be sure to replace 00000 with your site number.)
     User Name:thatguy@example.com
     Password: If you do not know your password, you can reset it from the AccountCenter. Please read this article for detailed instructions.
   • Outgoing Mail Server (SMTP)
     Host Name s00000.gridserver.com
     User Name: thatguy@example.com
     Password: If you do not know your password, you can reset it from the AccountCenter. Please this article for detailed instructions.

   Tap Save to save the entered information. Your iPhone will then verify your account information.

   On the next screen, enter your (dv) account details.

   
   Figure 8

   • Incoming Mail Server
     Host Name: example.com
     User Name:thatguy@example.com
     Password: If you do not know your password, you can reset it from the Plesk control panel. Please read this article for detailed instructions.
   • Outgoing Mail Server (SMTP)
     Host Name example.com
     User Name: thatguy@example.com
     Password: If you do not know your password, you can reset it from the Pleask control panel. Please this article for detailed instructions.

   Tap Save to save the entered information. Your iPhone will then verify your account information.

4. Upon successful completion, you will be taken back to the Mail screen. Your account will now be listed. For this example, note That Guy's Email is listed under Accounts. See Figure 9:

    

   
   Figure 9

Configure iPhone 3G/GS or the iPod touch

1. If this is the first account you're setting up on the iPhone or the iPod Touch, tap Mail. Otherwise, from the Home screen choose Settings > Mail, Contacts, Calendars > Accounts and choose Add Account....
OR

2. Choose your email account type. For setting up email to work with your (mt) Media Temple service, choose Other.

3. Select Add Mail Account under the Mail section and enter account information.

Fill in your name and email address. Then click Save.

On the next screen enter your (gs) Grid-Service account details, including the following. We strongly suggest using your access domain which will work properly with SSL enabled. This is the default setting on the iPhone.

For your (dv) Dedicated-Virtual Server, you can use mail.example.com as your incoming and outgoing mail server. (dv) users may also use the IP address as well.

• Incoming Mail Server
  Host Name: s00000.gridserver.com (Be sure to replace 00000 with your site number.)
  User Name:thatguy@example.com
  Password: If you do not know your password, you can reset it from the AccountCenter. Please read this article for detailed instructions.
• Outgoing Mail Server (SMTP)
  Host Name s00000.gridserver.com
  User Name: thatguy@example.com
  Password: If you do not know your password, you can reset it from the AccountCenter. Please this article for detailed instructions.
• Incoming Mail Server
  Host Name: example.com
  User Name:thatguy@example.com
  Password: If you do not know your password, you can reset it from the Plesk control panel. Please read this article for detailed instructions.
• Outgoing Mail Server (SMTP)
  Host Name example.com
  User Name: thatguy@example.com
  Password: If you do not know your password, you can reset it from the Pleask control panel. Please this article for detailed instructions.

Tap Save to save the entered information. Your iPhone will then verify your account information.

5. Upon successful completion, you will be taken back to the Mail Settings screen. You will still need to configure your folders since you are using IMAP. Select your newly created account and enter the Advanced section:

Change your IMAP Path Prefix from / to INBOX:

6. Now you will be able to choose the Drafts, Sent, and Deleted folders on the server. This way your folders will be in sync no matter where or how you access your email. Just choose each Mailbox on the same Advanced screen and select the matching folder on the server:


You should now have a fully configured account on your Apple iPhone.

FAQs

Q: How can I change the outging mail (SMTP) password?
A: In the iPhone mail client, there are two locations for passwords. The incoming mail password is on the main configuration screen, but the outgoing mail password may be considered somewhat hidden. Please follow these steps:

1. From the "Home" screen, tap the "Settings" icon.
2. Tap "Mail, Contacts, Calendars".
3. Select the account you wish to modify.
4. Tap "SMTP" under "Outgoing Mail Server".
5. Tap the primary server.
6. Enter your new password in the "Password" field.

Q: How do I check which version iPhone I have?
A: The version of iPhone Operating System, iOS, can be found by:

1. From the "Home" screen, tap the "Settings" icon.
2. Tap General. See Figure 22 below:

   
   Figure 22: Tap to continue.

3. Tap About. See Figure 23.

   
   Figure 23: Tap "About" to continue to the next screen.

4. Your iOS version is listed at Version. See Figure 24.

   
   Figure 24: The version for this example is 4.2.1.

Q: How do I check my email settings on an account on my iPhone?
A:

1. From the "Home" screen, tap the "Settings" icon.
2. Tap Mail, Contacts, Calendars. See Figure 25 below:

   
   Figure 25: Tap to continue.

3. Tap your email account. See Figure 26.

   
   Figure 26: Tap "My Domain" to view email settings.

4. Tap Account Info. See Figure 27.

   
   Figure 27: Tap "My Domain" to view email settings.

5. Your Account Info is displayed. See Figure 28.

   
   Figure 28: Click "Done" to exit.

Resources

• Email checking preferences for iPhone
• Set default email account on the iPhone