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Managing Domains Service Type: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, DNS control Overview This article provides details on managing domains within your AccountCenter. If you are looking for domain registration information, including managing WHOIS info, ... Applies To: All Service Types

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Introduction to uControl Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Email account Introduction The uControl panel is a tool for individual email accounts on the Grid. It provides email users with a central place to edit various settings for their specific email names. This feature allows ... Applies To: Grid

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Ordering an SSL certificate from (mt) Media Temple Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Follow these instructions to order an SSL Certificate from (mt) Media Temple. (mt) Media Temple utilizes QuickSSL certificates from GeoTrust. Instructions Log into your Accou ... Applies To: (ve), All DV, Grid

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How do I set the path for open_basedir? Applies to: Grid Difficulty: Medium Time Needed: 10 Tools Required: Plain text editor, FTP client or AccountCenter access Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: DV 4.0 Difficulty: Medium Time Needed: 10 Tools Required: ... Applies To: (dv) 4.0, DV, Grid

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How can I create an SPF record for my domain? Applies to: Grid Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: All DV Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: Premium WordPress Difficulty: Easy Time ... Applies To: (ve), All DV, Domain Registrations, DV, DV Developer, Grid

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CloudTech Security Pack Applies to: Grid Difficulty: Easy Time Needed: Variable Tools Required: AccountCenter Access Applies to: All DV Difficulty: Easy Time Needed: Variable Tools Required: AccountCenter Access Overview The CloudTech Security Pack service is a new suite of comprehensive site security tools to ... Applies To: All Service Types

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How do I enable domain privacy for my domain? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Domain privacy is a service provided by (mt) Media Temple and protects your personal contact information. From your AccountCenter, you can access this feature. Instructions 1. ... Applies To: All Service Types, Domain Registrations

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CloudTech On-Demand Malware and Blacklist Removal Applies to: All Services Difficulty: Easy Time Needed: Variable Tools Required: AccountCenter Access Overview The CloudTech Malware & Blacklist Removal service offers a clean-up of an infected site. Our CloudTech experts can perform a full site cleanup and website blacklist removal fo ... Applies To: (dv) 4.0, CloudTech, DV, DV Developer, Grid

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Getting started with the Grid Applies to: Grid Difficulty: Medium Time Needed: 60 Tools Required: AccountCenter access Overview The following article will get you familiar with your new Grid hosting account, including the AccountCenter, our world-renowned support department, and the rest of the (mt) tools that come ... Applies To: Grid

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How to uncover malicious code/malware files Applies to: All Service Types Difficulty: Hard Time: 1 hour Tools needed: SSH Overview An unfortunate side-effect of being online is the fact that you are continually being probed for weaknesses by ne'er do wells. Be it your computer, your internet provider, or your website, someone is al ... Applies To: All Service Types

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CloudTech Front-End Site Review Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Overview The CloudTech On-demand Front-End Site Review is a valuable diagnostic for anyone whose site is experiencing performance issues. CloudTech engineers can run a full front-end performance report, help pinpoint w ... Applies To: CloudTech, Grid

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Which domains can I register with (mt) Media Temple? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple is able to register or accept transfers for the following top-level domains (TLDs): TLD Price .com $15 .net $15 .org $15 .info $15 .biz $15 .co $29 . ... Applies To: All Service Types

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Using Webmail Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Email account Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Email account Introduction Your Grid comes with webmail a ... Applies To: (dv) 4.0, DV, Grid

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How do I view my bandwidth usage? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Use the Acc ... Applies To: All Service Types

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Using Dreamweaver for FTP/SFTP Applies to: Grid Difficulty: Medium Time: 10 Tools needed: Dreamweaver Applies to: All DV Difficulty: Easy Time: 10 Tools needed: Dreamweaver Overview This article shows you the correct settings for using Dreamweaver to upload your website files via FTP or SFTP. READ ME FIRST (mt) Me ... Applies To: All DV, Grid

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How do I add a domain or subdomain to my server? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview It's easy to add a domain or subdomain to any of your (mt) Media Temple servers. A subdomain is a domain that is part of a top-level domain. For example, example.com is a top-le ... Applies To: All Service Types

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Choosing your hosting service Applies to: All Services Difficulty: Easy Time Needed: n/a Tools Required: n/a Overview (mt) Media Temple provides multiple web hosting options for a variety of uses and needs. While any of the services mentioned below are built to host websites, each website carries different needs that ... Applies To: All Service Types, DV Dedicated, DV Developer, Grid, Managed Hosting, Premium WordPress, Virb

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Creating an email account Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: Pre ... Applies To: (dv) 4.0, Grid

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What is an access domain? Applies to: Grid Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: Premium WordPress Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article provides all t ... Applies To: (ve), Grid

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Getting started with Mail by (mt) Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Email account, Internet access Applies to: Premium WordPress Difficulty: Easy Time Needed: 10 Tools Required: Email account, Internet access Overview We are proud to introduce you to our latest product for Grid custom ... Applies To: Grid

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How can I change the domain name for my WordPress site? Applies to: Grid Difficulty: Medium Time Needed: 10 Tools Required: AccountCenter access, WordPress administrator access, phpMyAdmin Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: Plesk administrator access, WordPress administrator access, phpMyAdmin CloudTech Can H ... Applies To: Grid

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Using the Upgrade Server tool Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV & (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Developer Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applie ... Applies To: (dv) 4.0, (ve), All DV, DV Dedicated, DV Developer, Grid

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Outbound connections over port 25 blocked Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Overview Effective June 9, 2009, we block all outgoing mail attempts that establish a direct MX connection over port 25 on the Grid platform. This change is NOT intended to have any impact on your ability to send/rec ... Applies To: Grid

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Outgoing Email Limitations Service Type: Grid Difficulty: Easy Time Needed: 10 Tools Required: Email address Service Type: DV Difficulty: Easy Time Needed: 10 Tools Required: Email address Service Type: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: Email address Limits The following limits ... Applies To: (dv) 4.0, (ve), All DV, DV, Grid

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Updating WordPress Applies to: All Services Difficulty: Easy Time Needed: 10 Tools Required: WordPress installed Overview WordPress is an open source blog tool and publishing platform powered by PHP and MySQL. It's often customized into a "Content Management System" (CMS) and can be used as a web applicat ... Applies To: DV, Grid

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CGI and PHP resource limits Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Overview On the Grid platform, the following limits are in place for all PHP and CGI processes on your website(s): 120 seconds of CPU time 99MB of RAM usage 36 processes per node 300 seconds of execution time (for ... Applies To: Grid

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How do I transfer my domain registration to or from (mt) Media Temple? Applies to: All Services Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article outlines the general steps for transferring a domain registration. It is relevant for transfers both to (mt) Media Temple and away from (mt) Media Temple. (mt) Media Tem ... Applies To: All Service Types, Domain Registrations

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Password protecting directories Applies to: Grid Difficulty: Easy Time Needed: 20 Tools Required: AccountCenter access or SSH, FTP client Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access or SSH, FTP client Overview You can restrict access to a web folder on your (mt) ser ... Applies To: (dv) 4.0, DV, Grid

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Why was my email blocked by (mt) Media Temple's spam filter? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview You may receive a "451" error message from (mt) Media Temple's mail servers similar to the one below. Temporarily Unavailable - GRID service has exceeded sending limit for email containing spam ... Applies To: All Service Types

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Recover from a site hack or compromise Applies to: All Service Types Difficulty: Hard Time Needed: 60 Tools Required: SSH, SFTP READ ME FIRST This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media Temple. Please take ... Applies To: All Service Types

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How do I view email headers for a message? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Email client or webmail access Introduction This is a simple resource on how to read the full email headers, also known as long headers or internet headers, from an email message in various email clients. He ... Applies To: All Service Types

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How do I view my web statistics? Applies to: DV Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview The DV server has a program that tracks your statistics. You may view these statistics within Plesk. The DV ... Applies To: (dv) 4.0, DV

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Using PEAR on your server Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: SSH Overview PEAR is short for PHP Extension and Application Repository and is pronounced just like the fruit. The purpose of PEAR is to provide: ... Applies To: DV, Grid

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MIME Types Applies to: All Services Difficulty: Easy Time Needed: 10 Tools Required: SSH Use and configure MIME types Various mime types are pre-configured for use on our Grid & DV servers. If you would like to add a custom mime-type for use on your website, you can do so by using an .htaccess ... Applies To: All DV, Grid

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Using .htaccess rewrite rules Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Plain text editor, FTP Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Plain text editor, FTP Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Plain text editor, FTP Overview The A ... Applies To: (ve), All DV, Grid

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Making directories browsable, solving 403 errors Applies to: Grid Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: All DV Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Overview Make a directory web-browsable. For example, if you have several file ... Applies To: All DV, Grid

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How do I enable an alternate SMTP port? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview SMTP is an abbreviation for Simple Mail Transfer Protocol, a data transmission format used to send email. The ... Applies To: (dv) 4.0, DV, Grid

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Installing PECL extensions Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview PECL is a repository for PHP Extensions, providing a directory of all known extensions and hosting faciliti ... Applies To: All DV, Grid

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Prevent search engines from indexing your websites Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview Web Robots, also known as Web Wanderers, Crawlers, or Spiders, are programs that t ... Applies To: All DV, Grid

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How do I migrate email between servers using IMAP? Applies to: Grid Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: Third-party mail application Applies to: All DV Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: Third-party mail application Overview ... Applies To: Developer Dedicated, Grid

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Managing an SSL certificate from (mt) Media Temple Applies to: All Service Types Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview Service Guide The Service Guide gives a quick overview of the SSL certificate order, including the "common name" for the certificate, the approval email used for the order, the s ... Applies To: (ve), All DV, Grid

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Renewing an SSL certificate from (mt) Media Temple Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview For customers with an existing SSL certificate prior to October 2012 If you plan to renew your SSL certificate with (mt), then you will need to update the email alias/email for ... Applies To: All Service Types

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How do I create a database? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview ... Applies To: All DV, Grid

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Understanding the dig command Applies to: All Service Types Difficulty: Medium Time Needed: 10 Tools Required: None Overview The command dig is a tool for querying DNS nameservers for information about host addresses, mail exchanges, nameservers, and related information. This tool can be used from any Linux (Unix) o ... Applies To: All Service Types

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Backup Options Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: FTP, SSH, or CloudTech Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: DV Developer Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access A ... Applies To: (dv) 4.0, (ve), CloudTech, DV, DV Developer, Grid

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Creating additional FTP/SFTP users Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access or root access, SSH, vi knowledge Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk adm ... Applies To: (dv) 3.5, (dv) 4.0, DV, Grid

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Where are the access_log and error_log files for my server? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Y ... Applies To: (dv) 4.0, DV, Grid

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How do I enable or disable local mail for my domain? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Introducti ... Applies To: (dv) 4.0, DV, Grid

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System Paths and log file locations Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following is a list of paths to commonly used directories ... Applies To: (dv) 4.0, DV, Grid

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Export and import MySQL databases Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH CloudTech Can Help! If you’re having trouble with the steps in this article, additional assistance is available via CloudTech, our premium ... Applies To: All DV, Grid

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Create a Catch-All Email Account Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview T ... Applies To: (dv) 4.0, DV, Grid

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Managing your files with File Manager Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Root user password and/or Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Root user passwor ... Applies To: (dv) 4.0, DV, Grid

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How can I change my email password? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview W ... Applies To: (dv) 4.0, DV, Grid

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How to find your Grid Cluster and Storage Segment Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Overview The Grid is made up of several clusters. Each individual Grid service resides on a particular cluster. Each cluster is broken down into "storage segments", where the data for these services is stored. This g ... Applies To: Grid

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How do I enable CloudFlare? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFlare ... Applies To: (dv) 4.0, (ve), Grid

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Connecting via SSH to your server Applies to: Grid Difficulty: Medium Time: 20 Tools needed: AccountCenter access, SSH enabled Applies to: DV Difficulty: Medium Time: 20 Tools needed: AccountCenter access, SSH enabled Applies to: DV Developer Difficulty: Medium Time: 20 Tools needed: AccountCenter access, SSH Applies to: ... Applies To: (dv) 4.0, (ve), DV, DV Developer, Grid

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How do I create an SRV record? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview SRV records are rather unique in that they require more fields of information than any other type of DNS record, including MX records. Since the AccountCenter does not have separ ... Applies To: All Service Types

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Maximum email message size Applies to: Grid Difficulty: Easy Time: 5 Tools needed: None Limits The Grid imposes the following size limitations on all incoming and outgoing email: Through local mail client: 25MB total, including message and attachment(s). Through webmail: 10MB total, including message and attach ... Applies To: Grid

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Strong Password Guidelines Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview Creating and using strong passwords is an important part of your server security. NOTE: If your old password was compromised, make ... Applies To: All Service Types

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How do I increase the MySQL connections for my server? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge Applies to: DV 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge Overview The MySQL SmartPool v.2 for the ... Applies To: (dv) 4.0, DV, Grid

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Installed perl modules Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following list includes all of the currently installed perl modules installed on our Grid platform. Due to the complex nature of the Grid, we require additional time before installing any modules system- ... Applies To: Grid

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How can I edit the php.ini file? Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: AccountCenter access, SSH enabled, FTP client, plain text editor Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk or SSH access Overview The php.ini file is the default configuration file for ru ... Applies To: All DV, Grid

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How do I transfer a domain to a server on another (mt) account? Applies to: All Service Types Difficulty: Medium Time Needed: 60 Tools Required: FTP client, AccountCenter access Overview This article provides the best way to move a domain between two (mt) Media Temple accounts. In this tutorial, we will move example.com between Account A and Account ... Applies To: All Service Types

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How can I specify the PHP version on the Grid? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, plain text editor, FTP client Overview At this time, the Grid offers multiple versions of PHP, in the form of PHP-Stable, PHP-Latest, and FastCGI (recommended). You may change or see your PHP versi ... Applies To: Grid

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Updating timthumb.php Applies to: Grid Difficulty: Medium Time: 15 Tools needed: SSH Applies to: All DV Difficulty: Medium Time: 15 Tools needed: SSH This article is intended to help you find old/exploitable versions of timthumb.php READ ME FIRST This article is provided as a courtesy. Installing, configuri ... Applies To: All Service Types

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Using server side includes (SSI) Applies to: Grid Difficulty: Medium Time: 20 Tools needed: FTP, plain text editor Applies to: DV Difficulty: Medium Time: 20 Tools needed: FTP, plain text editor Overview This article explains how to use SSI (Server Side Includes) in your web pages from the designated files. SSI is a s ... Applies To: All DV, Grid

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Database users on the Grid Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides instructions on how to change the password for database users on the Grid. You can find more database information within your Server Guide. Database User Types On the ... Applies To: Grid

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Email Troubleshooting - Duplicate Emails Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview If you receive multiple copies of the same email, there may be a connection problem somewhere ... Applies To: (dv) 3.5, (dv) 4.0, Grid

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Email Troubleshooting - Missing Emails Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article covers several causes for missing email and links for instructions on adjusting your spam filter (a common reason for m ... Applies To: All DV, DV, Grid

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Email Troubleshooting - Mailbox Size Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root or sudo access Overview Having an over-full inbox can cause a variety of email problems, including slow performance, tim ... Applies To: All DV, Grid

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Email Troubleshooting - Bouncebacks Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you, or one of your contacts, have received a bounceback message when attempting to send email, this article will help you. Go th ... Applies To: (dv) 3.5, (dv) 4.0, DV, Grid

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Email Troubleshooting - Spam From My Address Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you're getting a lot of bouncebacks and/or complaints that you are sending spam, one of two things could be happening. You may be ... Applies To: All DV, Grid

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Email Troubleshooting - New Domain Checklist and DNS Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Overview If you've just pointed your domain over to (mt) Media Temple, please go through this art ... Applies To: (dv) 3.5, (dv) 4.0, DV, Grid

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Understanding the GPU tool Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A GPU (Grid Performance Unit) is equal to: 1000 GPUs is equivalent to running a continuous 10% load on one processor for the month. You can use up to 2.78 GPU's per hour and not go over the ... Applies To: Grid

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How much am I charged for bandwidth overages? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview If you exceed the bandwidth included with your hosting service, you will automatically be charged for any overages at a rate of $0.15 per gigabyte (GB). Please note that we con ... Applies To: All Service Types

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How do I redirect my site using a .htaccess file? Applies to: All Service Types Difficulty: Medium Time Needed: 10 Tools Required: FTP, plain text editor Overview This document will explain how to create a .htaccess file to redirect your site or site content. This will not redirect any emails for your domains. READ ME FIRST As a conf ... Applies To: All Service Types

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FAQ: Railgun Great News! CloudFlare now includes Railgun, a service that speeds up websites once thought “un-cacheable” - for example, with rapidly changing or personalized content. 1. What is Railgun? Railgun is a WAN optimization technology that we offer our hosting customers in partnership with a com ... Applies To: Grid

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Grid Backing Up Site Content Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: FTP, SSH Overview The Grid doesn't come with built-in backup functionality. In general, you'll want to backup your website data using a third-party FTP client or a specialized backup tool. Below you'll find a list of so ... Applies To: Grid

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Creating custom error pages Applies to: Grid Difficulty: Medium Time: 20 Tools needed: FTP Applies to: All DV Difficulty: Medium Time: 20 Tools needed: FTP Overview This article explains how to set up custom error documents for your server. Instead of a plain 404 Not Found or 500 Internal Server Error page, you c ... Applies To: All DV, Grid

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How do I remove an IP ban? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Our network includes a number of security measures to ensure a clean, trouble-free environment for your hosting services. One of these features is an automatic mechanism that is ... Applies To: All Service Types

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How do I restore my data from a CloudTech Secure Local Backup? Applies to: Grid Difficulty: Medium-Hard Time Needed: 30-60 Tools Required: SSH, FTP Overview This article will walk you through the process of restoring your content using a backup created by the (mt) Media Temple Secure Local Backup service. If you are creating backups through a custo ... Applies To: Grid

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What is a domain warning for 1-Click installations? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access and DNS control Note: This article assumes that you will be taking your site live upon installation. If you're site is still in development, you may continue to use your access domain to preview your si ... Applies To: Grid

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Using the Point to Another Server tool Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can easily move your DNS zone file from one server to another on your account. CAUTION: When using this tool to point a domain from a Grid to a DV or DV Developer, custom D ... Applies To: All Service Types

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Common issues with Apple Mail Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Overview Apple Mail is the default email client that comes with every Mac ... Applies To: All DV, Grid

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How do I enable FastCGI? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview R ... Applies To: (dv) 4.0, Grid

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Importing Your Contacts Into Webmail Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Overview Did you know you can import your address book/contact list into webmail? It is a pretty handy feature. Here we will show you how. Instructions The first thing you will need to do is export your contact lis ... Applies To: Grid

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Exporting Your Contacts From Webmail Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following guide will show you how to export your contacts from webmail for use in another email client/program. Instructions Open (mt) Media Temple webmail my pointing your browser to http://webmail. ... Applies To: Grid

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FAQ: PostgreSQL EOL Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, SSH Overview EOL is an acronym for End Of Life. Hosting related technology and services develop quickly and are constantly changing. Periodically, some products become antiquated or deprecated due to ... Applies To: Grid

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How can I generate a Support PIN? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you must provide a Support PIN or your AccountCenter password. This guide will provide instruc ... Applies To: All Service Types

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Logging into the AccountCenter Applies to: All Service Types Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The following guide will provide information about the AccountCenter authentication process, and how to reset your login information. The following information is also used for authorizati ... Applies To: All Service Types

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Using telnet Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Telnet is often used when diagnosing problems, to manually "tal ... Applies To: (ve), All DV, Grid

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Using the history command Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: SSH Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: SSH Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: SSH Overview All of our services are currently running on Linux. In Linux, ther ... Applies To: (dv) 4.0, (ve), Grid

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Why is my website slow? Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview This article will help you determine what is causing your website to load slowly and how to fix it. ... Applies To: (dv) 3.5, (dv) 4.0, Grid

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General slowness caused by excessive includes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Symptoms Web page loads slowly. Elements of the page don't load. The page seems to "hang" before loading a certain element, and then loads quickly. READ ME FIRST This article is provided as a courtes ... Applies To: All Service Types

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How do I change a web user's password? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Web users allow you to you restrict access to a directory on your Grid. Requirements You will need to already have a Password Protected Directory with a web user. For more information, pleas ... Applies To: Grid

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What is a domain auth code? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A domain authorization code is a unique 6- to 32-character code assigned to a domain. It is designed to prevent fraudulent or unauthorized transfers. This code is an extra safety ... Applies To: All Service Types

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Using Environment Variables in PHP Service Type: Grid Difficulty: Medium Time Needed: 10 Tools Required: None Environment variable definition PHP environment variables allow your scripts to glean certain types of data dynamically from the server. This supports script flexibility in a potentially changing server environme ... Applies To: Grid

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AccountCenter information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Introduction The (mt) Media Temple AccountCenter is the main secure interface for all clients to manage their accounts and services with (mt). Navigating the tabs Overview The Overview page co ... Applies To: All Service Types

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How do I add a subdomain to CloudFlare? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can easily add a subdomain to your CloudFlare service. This article will show you how! A subdomain is a domain that is a subsection of what is often called a parent domain. For example, ... Applies To: Grid

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Basic troubleshooting & tips for CloudFlare Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFlare ... Applies To: (ve), All DV, Grid

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How do I install WordPress using the 1-Click Applications tool? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview WordPress is a state-of-the-art blogging platform with a focus on aesthetics, web standards, and usability. Using our 1-Click installer in the AccountCenter is the easiest way to start bloggi ... Applies To: Grid

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Getting started with your MySQL GridContainer Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The MySQL GridContainers are designed for customers who demand guaranteed performance and absolute reliability for their hosted database systems. For more general details on our MySQL GridCon ... Applies To: Grid

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How do I change my primary domain? Applies to: Grid Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: All DV Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article provides details on how t ... Applies To: (ve), All DV, Grid

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FAQ: Grid Hard Disk Quota Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: NA Overview This article discusses key points regarding the Grid hard disk quota. What is a hard disk? Every computer has a hard disk to store files. This is also true of web servers. The hard disk on your Grid stores y ... Applies To: Grid

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Migrate to a DV from a Grid Applies to: Grid Difficulty: Medium Time Needed: 60 Tools Required: FTP client, DNS control Overview This article will guide you through migrating your website from a Grid to a DV server. You will need to place the order for the new DV service through your AccountCenter. Alternatively, ... Applies To: Grid

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Which applications can run on the Grid? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Overview Here's a short list of applications that our customers have successfully installed and implemented on the Grid. The List The following are offered with 1-Click Installation via your AccountCenter: Drupa ... Applies To: Grid

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How do I clear my browser's cache? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Clearing your web browser's cache can help with viewing recently changed web pages if they are not displaying properly. The following describes how to clear the cache for some of today's popular ... Applies To: All Service Types

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Grid Install an alternate webmail application Applies to: Grid Difficulty: Hard Time Needed: 20 Tools Required: SSH, vi knowledge Overview The Grid provides the Mail by (mt) webmail application, built off of @Mail, by default. This can be reached by simply navigating to http://webmail.example.com/. There are many other options ava ... Applies To: Grid

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Why do emails disappear from my trash and spam folders? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Introduction Many of us have once deleted an email message to then later decide we actually need it. For this reason, it is important to know how long messages will stay in your trash folder before they are permanen ... Applies To: Grid

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How can I lower or raise the TTL for my domain? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview It is possible to raise and lower the TTL (Time To Live) value for your domains hosted at (mt) Media Temple. TTL is the value that determines how long your current DNS settings ... Applies To: All Service Types

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What is the difference between a primary domain, alternate domain, and a subdomain? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Primary domain Your primary domain is simply the domain you used to purchase your server. The main controls f ... Applies To: All DV, Grid

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Managing your contact information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article explains how to add or edit a contact for your account. All types of contacts have broad access to your AccountCenter and to your server(s). An AccountCenter contact can: Ac ... Applies To: All Service Types

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Flushing DNS Cache Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction When your computer visits a website for the first time, it stores the website's DNS information in a local cache. The next time you visit that website, it will first look at this cache for a ... Applies To: All Service Types

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How do I reduce my GPU usage? Applies to: Grid Difficulty: Medium Time Needed: 30 Tools Required: AccountCenter access, SSH READ ME FIRST This article is provided as a courtesy. Troubleshooting the functionality and efficiency of web applications is outside the scope of support provided by (mt) Media Temple. Please ta ... Applies To: Grid

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Using Git Applies to: Grid Difficulty: Hard Time Needed: 30 Tools Required: SSH, vi knowledge Overview Git is a free and open source, distributed version control system designed to handle everything from small to very large projects with speed and efficiency. Git falls in the category of distrib ... Applies To: Grid

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HOWTO: Grid Stop multiple SVN password prompts Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview On the Grid, we exclusively use the svn+ssh:// scheme, and not http://. For this reason, it is normal to experience multiple password prompts for every outbound connection. The solution is to ... Applies To: Grid

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Create timestamped database backups Overview This article will walk you through how to create timestamped database back-up of your website on the Grid. READ ME FIRST This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Medi ... Applies To: Grid

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Create timestamped website backups Overview This article will walk you through how to create timestamped website back-up of your website on the Grid. READ ME FIRST This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media ... Applies To: Grid

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Billing information Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access This article explains how to monitor and manage your billing preferences. All actions listed in this article require you to be logged into your AccountCenter. Log into the AccountCenter. ... Applies To: All Service Types

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Using .htaccess files Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: FTP, plain text editor Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: FTP, plain text editor Introduction The .htaccess file is a powerful tool for modifying your Apache configuration on a per-d ... Applies To: All DV, Grid

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How do I redirect my site using a META Tag? Applies to: All Service Types Difficulty: Medium Time Needed: 10 Tools Required: FTP or SSH, plain text editor Overview This document will explain how to create a META Tag to redirect your site or site content. This will not redirect any emails for your domains, however. READ ME FIRST ... Applies To: All Service Types

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Solving the Grid WordPress SSL redirect loop Applies to: Grid Difficulty: Easy Time Needed: 5 minutes Tools Required: File Manager, FTP, or SSH access Overview On occasion, adding an SSL to a WordPress site on the Grid will cause the site to appear to perform an endless redirect to a "different" site. (This might look like the dread ... Applies To: Grid

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Installing Mercurial Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: DV Difficulty: Medium Time Needed: 30 Tools Required: SSH, root, vi knowledge Overview Mercurial is a fast, lightweight Source Control Management system designed for efficient handling of ... Applies To: Grid

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Account verification Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview The Account Verification process is used in the following situations: An Account Owner and/or listed Contact is unable to log into their AccountCenter, and does not have access to the primary ... Applies To: All Service Types

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Domain Disputes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article explains (mt) Media Temple policy related to domain disputes. Defining ownership Account Owner. The highest authority of a single specific Account is the Account Owner. Individua ... Applies To: All Service Types

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How do I view or print my invoice statements? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Whenever you need an invoice statement for a charge or balance on your account, you can find these invoices inside your AccountCenter at any time. Your AccountCenter maintains a ... Applies To: All Service Types

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Can I have a static IP address on the Grid? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Overview To better answer this question, we must first explain how IP addresses work on the Grid. Due to the architecture of the Grid, incoming and outgoing connections will function differently. Let's first discuss ... Applies To: Grid

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Why is allow_url_fopen disabled on the Grid? Applies to: Grid Difficulty: Medium Time Needed: 10 Tools Required: FTP, plain text editor or SSH access, vi knowledge Overview The PHP parameter allow_url_fopen has been disabled in our PHP environment for the Grid. If enabled, allow_url_fopen allows PHP's file functions to retriev ... Applies To: Grid

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(mt) Media Temple Customer Referral Program Applies to: All Services Difficulty: Easy Time: 5 Tools needed: None Overview If you are a current (mt) Media Temple customer, you may begin taking advantage of our referral program immediately. After the referred customer is with us for 60 days, a one-time credit equal to their first mo ... Applies To: All Service Types

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Grid Database naming scheme Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Introduction All new databases created on the Grid follow this naming pattern: db00000_dbname Viewing databases You can view all of your database names in the AccountCenter. Log into your AccountC ... Applies To: Grid

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How do I override the Autodiscover service for my domain? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple servers are pre-configured with Autodiscover. The Autodiscover service makes it easier to configure email clients like Outlook 2011 and some mobile phones. Req ... Applies To: All Service Types

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Why does my alternate domain display a blank page? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Symptoms You have already pointed your domain to (mt) Media Temple and uploaded your content to /domains/gs-example.com/html/. However, when you visit the domain in your browser, it shows a completely ... Applies To: Grid

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What is my site number? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides details about site numbers on the Grid. If possible, we encourage you to remember your site number as you will find it is used with many of the services (such as FTP, SS ... Applies To: Grid

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Why am I seeing a 403 Forbidden error message? Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: FTP client, plain text editor Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview The 403 Forbidden error is an HTTP status code which means that accessing the p ... Applies To: All DV, Grid

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How can I change my AccountCenter password? Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview Whether you're doing your "every six-months" security update or just feel like typing something different when you log in, you will occasionally need to update your AccountCe ... Applies To: All Service Types

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How can I enable Zend on the Grid? Applies to: Grid Difficulty: Hard Time Needed: 20 Tools Required: SSH access or FTP and AccountCenter access Overview Zend Guard Loader is a free runtime application that enables PHP to run the scripts encoded by Zend Guard. Zend is a trademark of Zend Technologies Ltd. NOTE: If your sc ... Applies To: Grid

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Using SSH in PuTTY (Windows) Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, SSH enabled Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Overview PuT ... Applies To: (ve), All DV, Grid

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GeoTrust QuickSSL Seals Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: (mt) SSL Certificate Overview If you have an SSL certificate purchased through (mt) Media Temple, you are actually using a certificate issued from GeoTrust, our third party SSL provider. A seal is available f ... Applies To: All Service Types

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Using FlashFXP for FTP/SFTP Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: FlashFXP Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: FlashFXP Overview FlashFXP is a FTP, FTPS, SFTP client for Windows. The following guide will show how to setup an FTP or SFTP connection to y ... Applies To: All DV, Grid

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Server Guide Applies to: Grid Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: All DV Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: (ve) Server Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The Server Guide provides compre ... Applies To: (ve), All DV, Grid

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Viewing disk usage on your Grid Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A disk usage report shows how much disk space is currently being used on your Grid. The Grid allows for 100GB. Instructions Please use the following steps to check your disk space usage. If ... Applies To: Grid

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How do I install Zen Cart using the 1-Click Applications tool? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Zen Cart is an online store management system. It is PHP-based, using a MySQL database and HTML components. This article will show you how to install Zen Cart using the 1-Click Applications t ... Applies To: Grid

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How do I install Drupal using the 1-Click Applications tool? Applies to: Grid Difficulty: Easy Time Needed: 20 Tools Required: AccountCenter access Overview Drupal is a free and open source content management system (CMS) written in PHP and distributed under the GNU General Public License. This article will show you how to install Drupal using th ... Applies To: Grid

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How can I change the password for the Server Administrator? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This guide will show you how to change the password for the Server Administrator on your Grid. This is different than your AccountCenter password. You'll need to set this password to log ... Applies To: Grid

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Authentication policy Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you will need to provide a Support PIN or your AccountCenter password. Our policy is to not provide any account ... Applies To: All Service Types

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What is my server's IP address? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Every (mt) Media Temple hosting service has an IP address associated with it. This article will show you how to locate this in your Server Guide. Instructions Log into your Acc ... Applies To: All Service Types

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Understanding TTL (time-to-live) Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Time to live is what dictates how long it will be until your computer refreshes its DNS related information. For example, the IP address your domain name points to or where your MX records are d ... Applies To: All Service Types

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DNS Explained Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Domain Name A domain name usually consists of two or more parts (technically labels), separated by dots. For example: mediatemple.net. The rightmost label conveys the top-level domain. Each label to the ... Applies To: All Service Types

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What is a WHOIS search? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview A WHOIS search will provide information regarding a domain name, such as example.com. It may include information, such as domain ownership, where and when registered, expiration date, and the na ... Applies To: All Service Types

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Using the traceroute command Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Using traceroute to diagnose network routing issues When you connect to another computer, your traffic does not go directly to the machine you are attempting to connect to. Instead it goes thro ... Applies To: All Service Types

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How do I find my current IP address? Applies to: All Services Difficulty: Easy Time Needed: 10 Tools Required: Internet access Overview Every device connected to the public Internet is assigned a unique number known as an Internet Protocol (IP) address. IP addresses consist of four sets of numbers separated by periods, e.g ... Applies To: All Service Types

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Checking your outgoing mail server (Is Port 25 blocked?) Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: SSH Introduction Many email clients and services use port 25 for SMTP to send out emails. However an ISP (Internet Service Provider) may block port 25 in order to prevent spamming by its customers. This art ... Applies To: All Service Types

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Understanding basic vi (visual editor) Applies to: Grid Difficulty: Medium-Hard Time Needed: 20 Tools Required: SSH enabled, SSH client Applies to: All DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, root or sudo access Overview vi (visual editor) is included with all (mt) Media Temple services. vi is a full sc ... Applies To: All DV, Grid

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Using SSH in Terminal.app (Mac OS X) Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Overview The ... Applies To: (ve), All DV, Grid

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Enabling vi syntax colors Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi Overview The following guide will show you how to enable syntax colors for VI/VIM. Instructions Connecting via SSH to your serve ... Applies To: All DV, Grid

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Errors logging into phpMyAdmin Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: MySQL database user login credentials Symptoms It's not unusual to type in an incorrect username or password when logging into phpMyAdmin. However, a failed login can sometimes lead to a frustrating experience: When y ... Applies To: Grid

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How do I use the Redirect Domains tool? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The AccountCenter contains a powerful and easy-to-use tool to create redirects for your Grid hosted domains. This simple GUI, graphic user interface, allows you to create a 301 Redirect comma ... Applies To: Grid

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Installing Perl modules on the Grid Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview The following article will show you how to install Perl modules on the Grid. You can find many Perl modules by visiting http://search.cpan.org. NOTE: Whenever you see ##### please replace it w ... Applies To: Grid

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Grid Is mod_gzip installed on the Grid? Applies to: Grid Difficulty: Medium Time Needed: 10 Tools Required: FTP, plain text editor or SSH access, vi knowledge Overview Since the Grid runs the newer Apache 2, mod_gzip has been replaced by the more flexible and configurable mod_deflate. Essentially, this means that if you are s ... Applies To: Grid

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Cron jobs for Grid TIP: This page has moved. Please see: Using Cron. Applies To: Grid

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Why am I experiencing session errors? Applies to: Grid Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge or FTP, plain text editor Symptoms Randomly being logged out of your PHP application. Sessions are not saving when transitioning from HTTP to HTTPS protocols. If a PHP session needs to begin in HTTP a ... Applies To: Grid

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Why is my uploaded file 0 bytes? Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: FTP access, FileZilla Symptom Using FileZilla, you just uploaded a file and it reads as 0 bytes. READ ME FIRST The publishing of this information does not imply support of this article. This article is provided solely ... Applies To: Grid

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HOWTO: Grid SVN multiple users Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview Subversion, often referred to as SVN, is a software versioning and a revision control system distributed under a free license. Developers use Subversion to maintain current and historical vers ... Applies To: Grid

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Edit my.cnf for MySQL GridContainer Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: AccountCenter access, MySQL GridContainer Overview The MySQL my.cnf editor allows you to directly edit your MySQL server's my.cnf configuration file. Editing this file can dramatically increase your MySQL performanc ... Applies To: Grid

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Grid AMFPHP incompatibilty with PHP 5.2 Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Overview AMFPHP is a free open-source PHP implementation of the Action Message Format(AMF). AMFPHP was, at one point, incompatible with PHP 5.2 and later versions. However, it now appears that this issue has been res ... Applies To: Grid

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Which PHP modules are included with your version of PHP? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Overview The Grid has PHP pre-installed and available for your use. Current version Visit the link below to view a phpinfo page for the latest version of PHP5 running on the Grid. PHP5 - phpinfo() NOTE: We recomme ... Applies To: Grid

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Grid Using SetHandler to process other extensions as PHP Applies to: Grid Difficulty: Medium Time Needed: 10 Tools Required: FTP, plain text editor or SSH, vi knowledge Overview There might be times when you want your webpages to appear like they are html but are actually being processed as PHP. This article briefly describes three ways to ac ... Applies To: Grid

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How do I use symlinks to redirect my site? Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH Overview This article will show you how to make the content displaying for example.com appear when visiting alt-example.com. A symlink, short for symbolic link, is one of the best ways to do this. Before you start ... Applies To: Grid

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How do I disable the CloudFlare service? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview The CloudFlare service can easily be disabled for any domain, at any time, in your AccountCenter. Instructions Log into your AccountCenter. On the Overview page, scroll down to ... Applies To: (dv) 4.0, (ve), Grid

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Why am I seeing a CloudFlare error message? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview On ocassion, you may encounter an error message with CloudFlare. This article address the most common errors. Common error messages "Error processing request" Sympto ... Applies To: All Service Types

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Grid Create an email catch-all TIP: This page has moved. Please see: Creating a catch-all email account. Applies To: Grid

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Why am I getting a 500 Internal Server Error message? Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: Plain text editor, FTP client Overview 500 Internal Server Error is a generic error message, given when no more specific message is suitable. There are a number of causes for a 500 Internal Server Error to ... Applies To: All Service Types

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How do I enable .phps file to be color highlighted? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: SSH, vi knowledge Overview Due to the way PHP is configured on our Grid platform, there is a work around to get a .phps file displaying colorized. Instructions You will need to add the following to your .htaccess and creat ... Applies To: Grid

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Introduction to the Grid File Manager This page has moved. Please see: Managing your files with File Manager. Applies To: Grid