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(mt) Media Temple Customer Referral Program Applies to: All Services Difficulty: Easy Time: 5 Tools needed: None Overview If you are a current (mt) Media Temple customer, you may begin taking advantage of our referral program immediately. After the referred customer is with us for 60 days, a one-time credit equal to their first m ... Applies To: All Service Types

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Getting started with the Grid Applies to: Grid Difficulty: Medium Time Needed: 60 Tools Required: AccountCenter access Overview The following article will get you familiar with your new Grid hosting account, including the AccountCenter, our world-renowned support department, and the rest of the (mt) tools that come ... Applies To: Grid

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How do I view my bandwidth usage? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Use the Acc ... Applies To: All Service Types

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How do I add a domain or subdomain to my server? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview It's easy to add a domain or subdomain to any of your (mt) Media Temple servers. A subdomain is a domain that is part of a top-level domain. For example, example.com is a top-le ... Applies To: All Service Types

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What is an access domain? Applies to: Grid Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: Premium WordPress Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article provides all t ... Applies To: (ve), Grid

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Using the Upgrade Server tool Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV & (dv) 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Developer Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applie ... Applies To: (dv) 4.0, (ve), All DV, DV Dedicated, DV Developer, Grid

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How do I view my web statistics? Applies to: DV Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview The DV server has a program that tracks your statistics. You may view these statistics within Plesk. The DV ... Applies To: (dv) 4.0, DV

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How do I change or update account passwords? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk adminsitrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, ... Applies To: (dv) 4.0, DV, Grid

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Manual Payment Methods Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Most (mt) Media Temple accounts are set up for automatic payments from the primary credit card on file. This means anytime a charge occurs on the account, the primary credit card ... Applies To: All Service Types

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How to find your Grid Cluster and Storage Segment Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Overview The Grid is made up of several clusters. Each individual Grid service resides on a particular cluster. Each cluster is broken down into "storage segments", where the data for these services is stored. This g ... Applies To: Grid

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Strong Password Guidelines Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview Creating and using strong passwords is an important part of your server security. NOTE: If your old password was compromised, make ... Applies To: All Service Types

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Database users on the Grid Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides instructions on how to change the password for database users on the Grid. You can find more database information within your Server Guide. Database User Types On the ... Applies To: Grid

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How much am I charged for bandwidth overages? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview If you exceed the bandwidth included with your hosting service, you will automatically be charged for any overages at a rate of $0.15 per gigabyte (GB). Please note that we con ... Applies To: All Service Types

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How do I remove an IP ban? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Our network includes a number of security measures to ensure a clean, trouble-free environment for your hosting services. One of these features is an automatic mechanism that is ... Applies To: All Service Types

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How do I view my chat history? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview As we announced in December, we have been rolling out chat as a channel to contact our Customer Support team. This article provides instructions on how to access your chat histor ... Applies To: All Service Types

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How can I generate a Support PIN? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you must provide a Support PIN or your AccountCenter password. This guide will provide instruc ... Applies To: All Service Types

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Logging into the AccountCenter Applies to: All Service Types Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The following guide will provide information about the AccountCenter authentication process, and how to reset your login information. The following information is also used for authorizati ... Applies To: All Service Types

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AccountCenter information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Introduction The (mt) Media Temple AccountCenter is the main secure interface for all clients to manage their accounts and services with (mt). Navigating the tabs Overview The Overview page co ... Applies To: All Service Types

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How do I change my primary domain? Applies to: Grid Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: All DV Difficulty: Easy Time: 10 Tools needed: AccountCenter access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article provides details on how t ... Applies To: (ve), All DV, Grid

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FAQ: Grid Hard Disk Quota Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: NA Overview This article discusses key points regarding the Grid hard disk quota. What is a hard disk? Every computer has a hard disk to store files. This is also true of web servers. The hard disk on your Grid stores y ... Applies To: Grid

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Migrating your websites to the Grid Applies to: Grid Difficulty: Medium Time Needed: 60 Tools Required: SSH, FTP Client, DNS Control Overview Whether you have a site with just static html pages or a dynamic database-driven one, this migration guide should help you get started with your new Grid. This document is by no mea ... Applies To: Grid

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Managing your contact information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article explains how to add or edit a contact for your account. All types of contacts have broad access to your AccountCenter and to your server(s). An AccountCenter contact can: Ac ... Applies To: All Service Types

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Billing information Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access This article explains how to monitor and manage your billing preferences. All actions listed in this article require you to be logged into your AccountCenter. Log into the AccountCenter. ... Applies To: All Service Types

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Adding and managing servers Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article provides details about managing servers within your AccountCenter. Adding/Ordering a server The following are steps to ordering a new server: Sign in to your AccountCenter. Hov ... Applies To: All Service Types

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Account verification Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview The Account Verification process is used in the following situations: An Account Owner and/or listed Contact is unable to log into their AccountCenter, and does not have access to the primary ... Applies To: All Service Types

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Domain Disputes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article explains (mt) Media Temple policy related to domain disputes. Defining ownership Account Owner. The highest authority of a single specific Account is the Account Owner. Individua ... Applies To: All Service Types

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How do I view or print my invoice statements? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Whenever you need an invoice statement for a charge or balance on your account, you can find these invoices inside your AccountCenter at any time. Your AccountCenter maintains a ... Applies To: All Service Types

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What is my site number? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides details about site numbers on the Grid. If possible, we encourage you to remember your site number as you will find it is used with many of the services (such as FTP, SS ... Applies To: Grid

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How can I change my AccountCenter password? Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview Whether you're doing your "every six-months" security update or just feel like typing something different when you log in, you will occasionally need to update your AccountCe ... Applies To: All Service Types

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How do I update my credit card? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can update your credit card information at any time in the AccountCenter. Instructions Sign in to the AccountCenter. From the Overview page hover over the Billing tab, clic ... Applies To: All Service Types

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Server Guide Applies to: Grid Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: All DV Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: (ve) Server Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The Server Guide provides compre ... Applies To: (ve), All DV, Grid

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Viewing disk usage on your Grid Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A disk usage report shows how much disk space is currently being used on your Grid. The Grid allows for 100GB. Instructions Please use the following steps to check your disk space usage. If ... Applies To: Grid

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How can I change the password for the Server Administrator? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This guide will show you how to change the password for the Server Administrator on your Grid. This is different than your AccountCenter password. You'll need to set this password to log ... Applies To: Grid

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Manage your email subscription preferences Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can now choose which notifications you would like to receive from us. We recommend checking the boxes for all maintenance-related categories. Instructions 1. Log into your A ... Applies To: All Service Types

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Authentication policy Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you will need to provide a Support PIN or your AccountCenter password. Our policy is to not provide any account ... Applies To: All Service Types

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AccountCenter Contact roles Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview All types of Contacts have broad access to your AccountCenter and to your server(s). An AccountCenter Contact can: Access and modify your service(s). View some or all of your bi ... Applies To: All Service Types

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How do I submit a support request? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You may submit a support request at any time via your AccountCenter. Instructions Log into your AccountCenter. Hover over the Support tab and click on Open a Support Request, s ... Applies To: All Service Types

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How do I respond to a support request? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview As a general practice, whenever you contact (mt) Media Temple Support, you will receive a support request that summarizes the call. There are times when you will need to respond ... Applies To: All Service Types