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Managing Domains Service Type: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, DNS control Overview This article provides details on managing domains within your Account Center. If you are looking for domain registration information, including managing WHOIS info ... Applies To: All Service Types

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Managing Your Contact Information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article explains how to add or edit contact information for your account. All types of contacts have broad access to your AccountCenter and to your server(s). An AccountCenter contact ... Applies To: All Service Types

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CloudTech Security Pack Applies to: Grid Difficulty: Easy Time Needed: Variable Tools Required: AccountCenter Access Applies to: All DV Difficulty: Easy Time Needed: Variable Tools Required: AccountCenter Access Overview The CloudTech Security Pack service is a new suite of comprehensive site security tools to ... Applies To: All Service Types

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Ordering Additional IP Addresses Applies to: All DV & DV Developer Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides you details on how to purchase additional IP addresses for any DV server or DV Developer server. By default, all Media Temple services come with one ... Applies To: (ve), All DV

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How can I edit the php.ini file? Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: AccountCenter access, SSH enabled, FTP client, plain text editor Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk or SSH access Overview The php.ini file is the default configuration file for runn ... Applies To: All DV, Grid

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Why am I getting a 500 Internal Server Error message? Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: Plain text editor, FTP client Overview 500 Internal Server Error is a generic error message, given when no more specific message is suitable. There are a number of causes for a 500 Internal Server Error to ... Applies To: All Service Types

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How do I enable or disable local mail for my domain? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Introduction The following symptoms occur when local mail delivery is disabled: If you are unable to cr ... Applies To: (dv) 4.0, DV, Grid

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DNS Explained Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Domain Name A domain name usually consists of two or more parts (technically labels), separated by dots. For example: mediatemple.net. The rightmost label conveys the top-level domain. Each label to th ... Applies To: All Service Types

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Updating timthumb.php CAUTION: Due to a number of sustained security issues, TimThumb is no longer supported by its developer. For the security of your sites, we recommend not using it from this point forward. If you currently have it installed on any of your sites, we recommend uninstalling it as soon as possible. ... Applies To: All Service Types

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How do I upgrade Plesk? Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Overview The DV product was first provisioned with a variant of either Plesk 11 or Plesk 11.5. ... Applies To: (dv) 4.0, DV

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Export and import MySQL databases Applies to: WordPress Hosting Difficulty: Medium Time Needed: 20 Tools Required: Account Center access Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH CloudTech Can Help! If you’re hav ... Applies To: All DV, Grid

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MIME Types Applies to: All Services Difficulty: Easy Time Needed: 10 Tools Required: SSH Use and configure MIME types Various mime types are pre-configured for use on our Grid & DV servers. If you would like to add a custom mime-type for use on your website, you can do so by using an .htaccess ... Applies To: All DV, Grid

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Choosing Your Hosting Service Applies to: All Services Difficulty: Easy Time Needed: n/a Tools Required: n/a Overview Media Temple provides multiple web hosting options for a variety of uses and needs. While any of the services mentioned below are built to host websites, each website carries different needs that are b ... Applies To: All Service Types, DV, DV Dedicated, DV Developer, Grid, Managed Hosting, Virb, WordPress Hosting

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Creating an Email Account Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: WordPress ... Applies To: (dv) 4.0, Grid

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Installing Developer Tools Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Medium Time Needed: 15 Tools Required: SSH Access Applies to: (ve) Server Difficulty: Hard Time: 15 Tools needed: SSH Access Applies to: DV Developer Difficulty: Hard Time ... Applies To: All DV

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How do I request a backup restoration? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: WordPress ... Applies To: (ve), All DV, Grid

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System Paths and log file locations Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following is a list of paths to commonly used directories ... Applies To: (dv) 4.0, DV, Grid

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CloudTech Priority Care Subscription Services Applies to: All DV Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview CloudTech is a monthly, subscription-based premium support offering. It provides specialized assistance for the DV and DV product line. CloudTech helps clients of all sizes and technical abil ... Applies To: (dv) 4.0, CloudTech, DV

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CloudTech On-Demand Services Applies to: Grid Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview In addition to providing expert-level support to subscription customers, Media Temple's award-winning ... Applies To: All DV, CloudTech, DV, Grid

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How do I view or print my invoice statements? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Whenever you need an invoice statement for a charge or balance on your account, you can find these invoices inside your Account Center at any time. Your Account Center maintains ... Applies To: All Service Types

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Using the Upgrade Server tool Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV, DV Developer, (dv), (ve) Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview This article explains how to upgrade or downgrade your (mt) Media Temple ser ... Applies To: (dv) 4.0, (ve), All DV, DV Dedicated, DV Developer, Grid

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How do I add a Snapshot Backup to my server? Applies to: All DV, (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview The Snapshot Backup preserves the entire state of your server, from the core configuration files down to the emails. Recommended use: Preserve a working version of your serv ... Applies To: (ve), All DV

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How do I purchase a Plesk unlimited domains license? Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Our DV server comes with a 100 domain Plesk license. However, you can purchase a Plesk unlimited domains license for $15 per month. Instructions Submit a support request You may submit ... Applies To: All DV

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Logging in to the Account Center Applies to: All Service Types Difficulty: Easy Time: 5 Tools needed: Account Center access Overview The following guide will provide information about the AccountCenter authentication process, and how to reset your login information. The following information is also used for authorizat ... Applies To: All Service Types

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How do I view my bandwidth usage? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview Use the Ac ... Applies To: All Service Types

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How can I find the tech specs for my server? Applies to: Grid Difficulty: Medium Time: 5 Tools needed: Account Center Access Applies to: WordPress Hosting Difficulty: Medium Time: 5 Tools needed: Account Center Access Applies to: DV Difficulty: Medium Time: 10 Tools needed: Account Center, SSH Access Applies to: DV Developer Diffi ... Applies To: (dv) 4.0, (ve), DV, DV Developer, Grid, WordPress Hosting

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How to uncover malicious code/malware files Applies to: All Service Types Difficulty: Hard Time: 1 hour Tools needed: SSH Overview An unfortunate side-effect of being online is the fact that you are continually being probed for weaknesses by ne'er do wells. Be it your computer, your internet provider, or your website, someone is al ... Applies To: All Service Types

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Moving an SSL Certificate From One Server to Another Applies to: Grid Difficulty: Medium Time Needed: 30 Tools Required: Account Center access Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: Account Center access Applies to: DV 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Overview ... Applies To: (dv) 4.0, DV, Grid

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Renewing an SSL certificate from (mt) Media Temple Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview For customers with an existing SSL certificate prior to October 2012 If you plan to renew your SSL certificate with (mt), then you will need to update the email alias/email fo ... Applies To: All Service Types

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Managing an SSL certificate from (mt) Media Temple Applies to: All Service Types Difficulty: Easy Time Needed: 5 Tools Required: Account Center access Overview Service Guide The SSL Guide gives a quick overview of the SSL certificate order, including the "common name" for the certificate, the approval email used for the order, the stat ... Applies To: (ve), All DV, Grid

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How do I transfer a domain to a server on another (mt) account? Applies to: All Service Types Difficulty: Medium Time Needed: 60 Tools Required: FTP client, Account Center access Overview This article provides the best way to move a domain between two (mt) Media Temple accounts. In this tutorial, we will move example.com between Account A and Accoun ... Applies To: All Service Types

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How can I create an SPF record for my domain? Applies to: Grid Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: All DV Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: WordPress Hosting Difficulty: Easy T ... Applies To: (ve), All DV, Domain Registrations, DV, DV Developer, Grid

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How do I enable FastCGI? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview ... Applies To: (dv) 4.0, Grid

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Why am I seeing a CloudFlare error message? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview On ocassion, you may encounter an error message with CloudFlare. This article address the most common errors. Common error messages "Error processing request" Symptom When ... Applies To: All Service Types

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How do I create an SRV record? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview An SRV record is a special type of DNS entry used to specify not just an IP, but also a port. (mt) Media Temple only uses SRV records to allow automatic configuration of some ma ... Applies To: All Service Types

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How do I change my primary domain? Applies to: Grid Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: All DV Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: Account Center access Overview This article provides details on h ... Applies To: (ve), All DV, Grid

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How do I remove an IP ban? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview Our network includes a number of security measures to ensure a clean, trouble-free environment for your hosting services. One of these features is an automatic mechanism that is ... Applies To: All Service Types

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How much am I charged for bandwidth overages? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview If you exceed the bandwidth included with your hosting service, you will automatically be charged for any overages at a rate of $0.15 per gigabyte (GB). Please note that we con ... Applies To: All Service Types

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How can I change my email password? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: Google Apps for Work Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Appl ... Applies To: (dv) 4.0, DV, Grid

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Creating FTP/SFTP Users Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access or root access, SSH, vi knowledge Overview You can add FTP users to your server. You have the ability to g ... Applies To: (dv) 4.0, DV, Grid

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How can I generate a Support PIN? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support over the phone, you must provide a Support PIN or your AccountCenter password to authenticate. T ... Applies To: All Service Types

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Connecting via SSH to your server Applies to: Grid Difficulty: Medium Time: 20 Tools needed: Account Center access, SSH enabled Applies to: WordPress Hosting Difficulty: Medium Time: 20 Tools needed: Account Center access Applies to: DV Difficulty: Medium Time: 20 Tools needed: Account Center access, SSH enabled Applies ... Applies To: (dv) 4.0, (ve), DV, DV Developer, Grid

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How do I enable CloudFlare? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview CloudFla ... Applies To: (dv) 4.0, (ve), Grid

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How do I enable root access to my DV? Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview "Root" is the superuser of your server, with wide-reaching access privileges. In some cases, enabling root access may be required when configuring your server. However, root access is not e ... Applies To: All DV

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Server Guide Applies to: Grid Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: All VPS Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The Server Guide provides comprehensive information particular to your hosting service. It can be accessed from the Acc ... Applies To: (ve), All DV, DV, DV Developer, Grid

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Where are the access_log and error_log files for my server? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Y ... Applies To: (dv) 4.0, DV, Grid

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Create a Catch-All Email Account Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview T ... Applies To: (dv) 4.0, DV, Grid

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How do I assign an IP address in Plesk? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This article will walk you through moving a domain on your DVDV server from one IP address ... Applies To: (dv) 4.0, DV

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How can I change my Account Center password? Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: Account Center access Overview Whether you're doing your "every six-months" security update or just feel like typing something different when you log in, you will occasionally need to update your Account Center passwor ... Applies To: All Service Types

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Resetting Your Firewall Rules Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Our DV product line includes a fully configurable firewall that you can administer from the Plesk Control Panel. For additional details on usage, please consult their guide. With our Advanc ... Applies To: All DV

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Adding Temporary Disk Space to Your Server Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview This article outlines the process of adding temporary disk space to your DV server. You can add this space using the Advanced Recovery Tools in your Account Center. Instructions Clic ... Applies To: All DV

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How do I reboot my server? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Parallels Power Panel access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Parallels Power Panel access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools ... Applies To: (dv) 4.0, (ve), All DV, DV, DV Developer

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Managing your files with File Manager Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Root user password and/or Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Root user passwo ... Applies To: (dv) 4.0, DV, Grid

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How do I create a database? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview ... Applies To: All DV, Grid

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Using the "Point to Another Server" Tool Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview Using the "Point to Another Server" tool in the (mt) Account Center, you can easily move a DNS zone file from one (mt) Media Temple server to another (within the same account). ... Applies To: All Service Types

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How can I lower or raise the TTL for my domain? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview It is possible to raise and lower the TTL (Time To Live) value for your domains hosted at (mt) Media Temple. TTL is the value that determines how long your current DNS settings ... Applies To: All Service Types

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CloudTech Disk Usage Management Applies to: Grid Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 5 Tools Required: AccountCenter access Overview CloudTech On-Demand is an à la carte premium support offering. It provides specialized assistance for t ... Applies To: (dv) 4.0, All DV, CloudTech, DV, Grid

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Revert your DV to default Applies to: DV 4.0 Difficulty: Easy Time Needed: 20 Tools Required: SSH, root access, developer tools Applies to: DV Difficulty: Easy Time Needed: 20 Tools Required: SSH, root access, developer tools Applies to: DV Developer Difficulty: Easy Time Needed: 20 Tools Required: SSH, root acces ... Applies To: (dv) 4.0, All DV, DV, DV Developer

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CloudTech On-Demand Malware and Blacklist Removal Applies to: All Services Difficulty: Easy Time Needed: Variable Tools Required: AccountCenter Access Overview The CloudTech Malware & Blacklist Removal service offers a clean-up of an infected site. Our CloudTech experts can perform a full site cleanup and website blacklist removal fo ... Applies To: (dv) 4.0, CloudTech, DV, DV Developer, Grid

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Backup Options Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: FTP, SSH, or CloudTech Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: DV Developer Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access A ... Applies To: (dv) 4.0, (ve), CloudTech, DV, DV Developer, Grid

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Billing Information Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access This article explains how to monitor and manage your billing preferences. All actions listed in this article require you to be logged into your Account Center. Log into the Account Center ... Applies To: All Service Types

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AccountCenter Information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Introduction The (mt) Media Temple AccountCenter is the main secure interface for all clients to manage their accounts and services with (mt). Navigating the main menu Overview The Overview ... Applies To: All Service Types

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Password protecting directories Applies to: Grid Difficulty: Easy Time Needed: 20 Tools Required: AccountCenter access or SSH, FTP client Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access or SSH, FTP client Overview You can restrict access to a web folder on your (mt) ser ... Applies To: (dv) 4.0, DV, Grid

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What is the difference between a primary domain, alternate domain, and a subdomain? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Primary domain Your primary domain is simply the domain you used to purchase your server. The main controls f ... Applies To: All DV, Grid

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How do I add a domain or subdomain to my server? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview It's easy to add a domain or subdomain to any of your (mt) Media Temple servers. A subdomain is a domain that is part of a top-level domain. For example, example.com is a top-le ... Applies To: All Service Types

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Account verification Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview The Account Verification process is used in the following situations: An Account Owner and/or listed Contact is unable to log into their AccountCenter, and does not have access to the primary ... Applies To: All Service Types

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FAQ: Urchin EOL Applies to: All DV and GRID Difficulty: Easy Time Needed: 10 Tools Required: Urchin access Overview EOL is an acronym for End Of Life. Hosting related technology and services develop quickly and are constantly changing. Periodically, some products become antiquated or deprecated due to ... Applies To: All DV, Grid

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What's new in Plesk 12? Overview As of July 2014, Parallels Plesk 12 is available on all DV services and can be updated directly through the Plesk control panel. The latest version of this state-of-the-art hosting administration panel includes many enhancements and new features. Here are some of the highlights new to ... Applies To: (dv) 4.0, DV, DV Dedicated

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Why is my website slow? Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview This article will help you determine what is causing your website to load slowly and how to fix it. ... Applies To: (dv) 3.5, (dv) 4.0, Grid

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Using the traceroute command Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Using traceroute to diagnose network routing issues When you connect to another computer, your traffic does not go directly to the machine you are attempting to connect to. Instead it goes thr ... Applies To: All Service Types

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Making it Better: Basic Apache performance tuning (httpd) Applies to: All DV Difficulty: Hard Time Needed: 60 Tools Required: None DV - Making it Better This article is part of the DV - Making it Better series, which details advanced enhancements and customizations to your DV server. This article is provided as a courtesy. Installing, configu ... Applies To: (dv) 4.0, All DV, DV

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How do I view my web statistics? Applies to: DV, (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview The DV has a program that tracks your statistics. You may view these statistics within Plesk. Instructions Built-in statistics for the DV If you have several subscriptions associated ... Applies To: (dv) 4.0, DV

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How can I change the domain name for my WordPress site? Applies to: Grid Difficulty: Medium Time Needed: 10 Tools Required: AccountCenter access, WordPress administrator access, phpMyAdmin Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: Plesk administrator access, WordPress administrator access, phpMyAdmin CloudTech Can H ... Applies To: Grid

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Email Troubleshooting - Bouncebacks Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you, or one of your contacts, have received a bounceback message when attempting to send email, this article will help you. Go th ... Applies To: (dv) 3.5, (dv) 4.0, DV, Grid

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Recover from a site hack or compromise Applies to: All Service Types Difficulty: Hard Time Needed: 60 Tools Required: SSH, SFTP Overview This article will help you recover from a site hack or compromise. CloudTech Can Help! Additional assistance is available via CloudTech, our premium support service: The CloudTech Se ... Applies To: All Service Types

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(mt) Media Temple Customer Referral Program Applies to: All Services Difficulty: Easy Time: 5 Tools needed: None Overview If you are a current (mt) Media Temple customer, you may begin taking advantage of our referral program immediately. After the referred customer is with us for 60 days, a one-time credit equal to their first m ... Applies To: All Service Types

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Which domains can I register with (mt) Media Temple? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple is able to register or accept transfers for the following top-level domains (TLDs): TLD Price .com $15 .net $15 .org $15 .info $15 .biz $15 .co $29 . ... Applies To: All Service Types

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Installing Git Applies to: Grid Difficulty: Easy Time Needed: 0 Tools Required: SSH Applies to: DV 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root Overview Good news! Git is already installed on the Grid. P ... Applies To: All DV, DV, Grid

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Using Dreamweaver for FTP/SFTP Applies to: Grid Difficulty: Medium Time: 10 Tools needed: Dreamweaver Applies to: All DV Difficulty: Easy Time: 10 Tools needed: Dreamweaver Overview This article shows you the correct settings for using Dreamweaver to upload your website files via FTP or SFTP. READ ME FIRST (mt) Me ... Applies To: All DV, Grid

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An introduction to the root user Applies to: All DV Difficulty: Medium Time Needed: 10 Tools Required: None Overview The root is the user name or account that by default has access to all commands and files on a Linux or other Unix-like operating system. It is also referred to as the root account, root user, and the su ... Applies To: All DV

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Troubleshooting DV Memory Issues Applies to: DV 4.0 Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access Applies to: DV Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access READ ME FIRST Please keep in mind that the DV product is a self-administered hosting solution. ... Applies To: (dv) 4.0, DV

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How do I view email headers for a message? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Email client or webmail access Introduction This is a simple resource on how to read the full email headers, also known as long headers or internet headers, from an email message in various email clients. He ... Applies To: All Service Types

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How do I enable or disable named on my server? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview BIND is by far the most widely used DNS software on the Internet and is fully compliant wi ... Applies To: (dv) 4.0, All DV, DV, DV Dedicated, DV Developer

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Using PEAR on your server Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: SSH Overview PEAR is short for PHP Extension and Application Repository and is pronounced just like the fruit. The purpose of PEAR is to provide: ... Applies To: DV, Grid

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Migrating your websites to the DV server Applies to: All DV Difficulty: Medium Time Needed: 60 Tools Required: SSH, FTP client, DNS Control Overview Whether you have a site with just static html pages or a dynamic database-driven one, this migration guide will help you get started with your new DV server. This document is by n ... Applies To: All DV

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Using .htaccess rewrite rules Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Plain text editor, FTP Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Plain text editor, FTP Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Plain text editor, FTP Overview The A ... Applies To: (ve), All DV, Grid

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Making directories browsable, solving 403 errors Applies to: Grid Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: All DV Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Overview Make a directory web-browsable. For example, if you have several file ... Applies To: All DV, Grid

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How do I enable an alternate SMTP port? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview SMTP is an abbreviation for Simple Mail Transfer Protocol, a data transmission format used to send email. The ... Applies To: (dv) 4.0, DV, Grid

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Installing PECL extensions Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview PECL is a repository for PHP Extensions, providing a directory of all known extensions and hosting faciliti ... Applies To: All DV, Grid

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Prevent search engines from indexing your websites Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview Web Robots, also known as Web Wanderers, Crawlers, or Spiders, are programs that t ... Applies To: All DV, Grid

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Shared and exclusive IP addresses in Plesk Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Plesk allows IP addresses to be either shared or exclusive. This determines whether more t ... Applies To: (dv) 4.0, DV

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How do I set the default site for an IP address? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview You can select and change which of your domains your IP address points to by making a simp ... Applies To: (dv) 4.0, DV

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Start, stop, or restart system services on your DV Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, or SSH & root access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, or SSH & root access Overview You may need to start, stop or restart ... Applies To: (dv) 4.0, DV

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How do I migrate email between servers using IMAP? Applies to: Grid Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: Third-party mail application Applies to: All DV Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: Third-party mail application Overview ... Applies To: Developer Dedicated, Grid

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Installing YUM on a DV server Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Overview YUM is a package manager for CentOS, the operating system provided with your DV server. It allows automatic software installation, inc ... Applies To: (dv) 4.0, DV

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Edit PHP Safe Mode on a DV Server Applies to: DV Difficulty: Easy Time: 10 Tools needed: SSH Applies to: DV 4.0 Difficulty: Easy Time: 10 Tools needed: SSH For a discussion of Safe Mode and security, please see PHP Safe Mode, Problems, and Workarounds first. Disable Safe Mode Globally in SSH You can edit your php.ini ... Applies To: All DV

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Rejecting all email for nonexistent users Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This article will ... Applies To: (dv) 4.0, DV, Grid

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Closing your IP address add-on service Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter and Plesk administrator access Applies to: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A single DV or (ve) Server from (mt) Media Temple can accommodate up ... Applies To: (dv) 4.0, (ve), Developer Dedicated, DV, DV Dedicated, DV Developer

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DV Developer's Tools Package Listing Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None "Developer Tools" can easily be enabled via the admin section of the AccountCenter. The installation will typically take 10 to 15 minutes. They are required for compiling applications utilizing tools such as make and ... Applies To: All DV

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Add or Delete Domains and Domain Aliases in Plesk Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This guide will show you how to add or delete a domain or a domain alias for your DV serve ... Applies To: (dv) 4.0, DV

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Restore a Server using a Snapshot Backup Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator or root access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator or root access Applies to: DV Developer Difficulty: Easy Time Needed ... Applies To: (dv) 4.0, (ve), DV, DV Developer

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Understanding the dig command Applies to: All Service Types Difficulty: Medium Time Needed: 10 Tools Required: None Overview The command dig is a tool for querying DNS nameservers for information about host addresses, mail exchanges, nameservers, and related information. This tool can be used from any Linux (Unix) o ... Applies To: All Service Types

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Which version of Plesk do I have? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview The most current version of Plesk offered on our DV is 11.5. This article contains links t ... Applies To: (dv) 4.0, All DV, DV

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Create a Mailing List in Plesk Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview A mailing list is a group email address with a number of subscribed users. Mailing lists a ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

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How do I install PostgreSQL on my server? Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: DV 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview PostgreSQL is an open source object-relational database system. PostgreSQL boa ... Applies To: (dv) 4.0, DV

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How can I block specific incoming emails? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Instructions READ ME FIRST (mt) Media Temple makes a best effort to ensure the accuracy of all cont ... Applies To: (dv) 4.0, DV

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Creating additional Plesk Control Panel users Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Plesk allows you to create many kinds of Control Panel users. These users can log into the ... Applies To: (dv) 4.0, DV

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Where do I download Plesk's mobile Server Manager and Server Monitor? Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: Plesk administrator access or Internet access Applies to: DV 4.0 Difficulty: Medium Time Needed: 10 Tools Required: Plesk administrator access or Internet access Overview Parallels Plesk Panel's mobile Server Manager ... Applies To: (dv) 4.0, DV

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Plesk users explained Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Plesk 11 incorporates a few different kinds of users. Some are specific to the Plesk contr ... Applies To: (dv) 4.0, DV

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Installing Monit Applies to: DV Difficulty: Medium Time Needed: About an hour Tools Required: SSH, root access Applies to: DV 4.0 Difficulty: Medium Time Needed: About an hour Tools Required: SSH, root access Making it Better This article is provided as a courtesy. Installing, configuring, and troublesh ... Applies To: (dv) 4.0, DV

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How do I add a reseller in Plesk? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview The Reseller allows you to resell your DV's physical resources, such as disk space and RAM ... Applies To: (dv) 4.0, DV

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Modify the number of SpamAssassin processes Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access or SSH, root or sudo access, vi knowledge Applies to: DV 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access or SSH, root or sudo access, vi knowledge Overview Yo ... Applies To: All DV

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Customize your Plesk subscription Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Subscription is an instance of service plan assigned to a customer. To provide a particula ... Applies To: (dv) 4.0, DV

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How do I keep Plesk up to date? Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Overview You can keep Plesk updated automatically. This article will walk you through the easy steps. If you are running a version older than 11, please see How do I upgrade Plesk? for inst ... Applies To: (dv) 4.0, DV

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Why is my vhost file not being used by Apache? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The most common reason for the Apache webserver not being able to use your vhost f ... Applies To: (dv) 4.0, DV

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How can I change my Plesk interface? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Depending on how you would like to use your DV, Plesk Panel provides two different ... Applies To: (dv) 4.0

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Enabling WebDAV Applies to: DV and DV 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Overview WebDAV stands for Web-based Distributed Authoring and Versioning. It is a set of extensions to the HTTP protocol which allows users to collaboratively edit and manage fil ... Applies To: (dv) 4.0, DV

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Session save path errors and the vhost.conf Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Session support in PHP is of a way to preserve certain data across subsequent acce ... Applies To: (dv) 4.0, DV

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DV - Making it Better DV server - Making it Better This article is part of the DV - Making it Better series, which details advanced enhancements and customizations to your DV server. This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the sc ... Applies To: (dv) 4.0

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Strong Password Guidelines Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview Creating and using strong passwords is an important part of your server security. NOTE: If your old password was compromised, make ... Applies To: All Service Types

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How do I increase the MySQL connections for my server? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge Applies to: DV 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge Overview The MySQL SmartPool v.2 for the ... Applies To: (dv) 4.0, DV, Grid

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"Disk Quota Exceeded" errors in emails Applies to: DV Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview This error occurs when you have a disk quota for an account exceeded or one of your email users no longer ha ... Applies To: (dv) 4.0, DV

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Using Repair Mode All DV Difficulty: Medium Time Needed: 30 Tools Required: Your server's root password, access to your Plesk Power Panel What is Repair Mode? Repair Mode is a handy tool that is natively available on all DV servers. It allows you to navigate your server's file system while your actual se ... Applies To: (dv) 4.0, (ve), All DV, DV, DV Developer

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Stopping Plesk key update deferral notifications Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root or sudo access, vi knowledge or email client Overview Parallels Plesk Panel daily maintenance script establishes a connection with the Parallels Licensing server and initiates periodic license update procedure ... Applies To: All DV

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Using server side includes (SSI) Applies to: Grid Difficulty: Medium Time: 20 Tools needed: FTP, plain text editor Applies to: DV Difficulty: Medium Time: 20 Tools needed: FTP, plain text editor Overview This article explains how to use SSI (Server Side Includes) in your web pages from the designated files. SSI is a s ... Applies To: All DV, Grid

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Back Up Your Server Using the Snapshot Backup Tool Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: DV Developer Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Requi ... Applies To: (dv) 4.0, (ve), DV, DV Developer

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Plesk first-time setup Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk administrator access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview Plesk is the control panel for your DV server 4.0. When you newly provision or revert yo ... Applies To: (dv) 4.0, DV

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Email Troubleshooting - Duplicate Emails Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview If you receive multiple copies of the same email, there may be a connection problem somewhere ... Applies To: (dv) 3.5, (dv) 4.0, Grid

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Email Troubleshooting - Missing Emails Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article covers several causes for missing email and links for instructions on adjusting your spam filter (a common reason for m ... Applies To: All DV, DV, Grid

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Email Troubleshooting - Mailbox Size Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root or sudo access Overview Having an over-full inbox can cause a variety of email problems, including slow performance, tim ... Applies To: All DV, Grid

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Email Troubleshooting - Spam From My Address Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you're getting a lot of bouncebacks and/or complaints that you are sending spam, one of two things could be happening. You may be ... Applies To: All DV, Grid

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Email Troubleshooting - New Domain Checklist and DNS Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Overview If you've just pointed your domain over to (mt) Media Temple, please go through this art ... Applies To: (dv) 3.5, (dv) 4.0, DV, Grid

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How do I redirect my site using a .htaccess file? Applies to: All Service Types Difficulty: Medium Time Needed: 10 Tools Required: FTP, plain text editor Overview This document will explain how to create a .htaccess file to redirect your site or site content. This will not redirect any emails for your domains. READ ME FIRST As a conf ... Applies To: All Service Types

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Creating custom error pages Applies to: Grid Difficulty: Medium Time: 20 Tools needed: FTP Applies to: All DV Difficulty: Medium Time: 20 Tools needed: FTP Overview This article explains how to set up custom error documents for your server. Instead of a plain 404 Not Found or 500 Internal Server Error page, you c ... Applies To: All DV, Grid

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Creating and Restoring Backups Using Plesk's Backup Manager Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk Access Overview Backing up your content is very important. Backups help protect your content in the case of unforeseen catastrophes and provide known good instances of your sites and data that you may revert to. Whil ... Applies To: DV

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Common issues with Apple Mail Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Overview Apple Mail is the default email client that comes with every Mac ... Applies To: All DV, Grid

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Using telnet Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: None Overview Telnet is often used when diagnosing problems, to manually "tal ... Applies To: (ve), All DV, Grid

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Using the history command Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: SSH Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: SSH Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: SSH Overview All of our services are currently running on Linux. In Linux, ther ... Applies To: (dv) 4.0, (ve), Grid

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General slowness caused by excessive includes Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Symptoms Web page loads slowly. Elements of the page don't load. The page seems to "hang" before loading a certain element, and then loads quickly. READ ME FIRST This article is provided as a courtes ... Applies To: All Service Types

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Basic troubleshooting & tips for CloudFlare Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFlare ... Applies To: (ve), All DV, Grid

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How do I clear my browser's cache? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Clearing your web browser's cache can help with viewing recently changed web pages if they are not displaying properly. The following describes how to clear the cache for some of today's popular ... Applies To: All Service Types

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Flushing DNS Cache Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Introduction When your computer visits a website for the first time, it stores the website's DNS information in a local cache. The next time you visit that website, it will first look at this cache for a ... Applies To: All Service Types

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Using .htaccess files Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: FTP, plain text editor Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: FTP, plain text editor Introduction The .htaccess file is a powerful tool for modifying your Apache configuration on a per-d ... Applies To: All DV, Grid

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How do I redirect my site using a META Tag? Applies to: All Service Types Difficulty: Medium Time Needed: 10 Tools Required: FTP or SSH, plain text editor Overview This document will explain how to create a META Tag to redirect your site or site content. This will not redirect any emails for your domains, however. READ ME FIRST ... Applies To: All Service Types

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Installing Mercurial Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: DV Difficulty: Medium Time Needed: 30 Tools Required: SSH, root, vi knowledge Overview Mercurial is a fast, lightweight Source Control Management system designed for efficient handling of ... Applies To: Grid

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Why am I seeing a 403 Forbidden error message? Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: FTP client, plain text editor Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview The 403 Forbidden error is an HTTP status code which means that accessing the p ... Applies To: All DV, Grid

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Using SSH in PuTTY (Windows) Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, SSH enabled Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Overview PuT ... Applies To: (ve), All DV, Grid

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GeoTrust QuickSSL Seals Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: (mt) SSL Certificate Overview If you have an SSL certificate purchased through (mt) Media Temple, you are actually using a certificate issued from GeoTrust, our third party SSL provider. A seal is available f ... Applies To: All Service Types

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Using FlashFXP for FTP/SFTP Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: FlashFXP Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: FlashFXP Overview FlashFXP is a FTP, FTPS, SFTP client for Windows. The following guide will show how to setup an FTP or SFTP connection to y ... Applies To: All DV, Grid

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Authentication policy Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you will need to provide a Support PIN or your AccountCenter password. Our policy is to not provide any account ... Applies To: All Service Types

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What is my server's IP address? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Every (mt) Media Temple hosting service has an IP address associated with it. This article will show you how to locate this in your Server Guide. Instructions Log into your Acc ... Applies To: All Service Types

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Understanding TTL (time-to-live) Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview Time to live is what dictates how long it will be until your computer refreshes its DNS related information. For example, the IP address your domain name points to or where your MX records are d ... Applies To: All Service Types

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What is a WHOIS search? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview A WHOIS search will provide information regarding a domain name, such as example.com. It may include information, such as domain ownership, where and when registered, expiration date, and the na ... Applies To: All Service Types

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How do I find my current IP address? Applies to: All Services Difficulty: Easy Time Needed: 10 Tools Required: Internet access Overview Every device connected to the public Internet is assigned a unique number known as an Internet Protocol (IP) address. IP addresses consist of four sets of numbers separated by periods, e.g ... Applies To: All Service Types

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Checking your outgoing mail server (Is Port 25 blocked?) Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: SSH Introduction Many email clients and services use port 25 for SMTP to send out emails. However an ISP (Internet Service Provider) may block port 25 in order to prevent spamming by its customers. This art ... Applies To: All Service Types

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Understanding basic vi (visual editor) Applies to: Grid Difficulty: Medium-Hard Time Needed: 20 Tools Required: SSH enabled, SSH client Applies to: All DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, root or sudo access Overview vi (visual editor) is included with all (mt) Media Temple services. vi is a full sc ... Applies To: All DV, Grid

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Using SSH in Terminal.app (Mac OS X) Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Mac OS X, Terminal, SSH Overview The ... Applies To: (ve), All DV, Grid

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Enabling vi syntax colors Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi Overview The following guide will show you how to enable syntax colors for VI/VIM. Instructions Connecting via SSH to your serve ... Applies To: All DV, Grid

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How do I change the SpamAssassin template for messages recognized as spam? Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Overview You can add your own template to /etc/mail/spamassassin/local.cf. There is an example one at /usr/share/spamassassin/10_default_prefs.cf. Requirements Before you start, this article ... Applies To: All DV