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How do I request a backup restoration? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: WordPress ... Applies To: (ve), All DV, Grid

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CloudTech Security Pack Applies to: Grid Difficulty: Easy Time Needed: Variable Tools Required: AccountCenter Access Applies to: All DV Difficulty: Easy Time Needed: Variable Tools Required: AccountCenter Access Overview The CloudTech Security Pack service is a new suite of comprehensive site security tools to ... Applies To: All Service Types

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Managing Your Contact Information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article explains how to add or edit contact information for your account. All types of contacts have broad access to your AccountCenter and to your server(s). An AccountCenter contac ... Applies To: All Service Types

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Using the Upgrade Server tool Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV, DV Developer, (dv), (ve) Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview This article explains how to upgrade or downgrade your (mt) Media Temple ser ... Applies To: (dv) 4.0, (ve), All DV, DV Dedicated, DV Developer, Grid

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How do I add a Snapshot Backup to my server? Applies to: All DV, (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview The Snapshot Backup preserves the entire state of your server, from the core configuration files down to the emails. Recommended use: Preserve a working version of your serv ... Applies To: (ve), All DV

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Hosting multiple SSL certificates on a single IP address with SNI Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview A ... Applies To: (dv) 4.0, DV

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How do I purchase a Plesk unlimited domains license? Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Our DV server comes with a 100 domain Plesk license. However, you can purchase a Plesk unlimited domains license for $15 per month. Instructions Submit a support request You may submit ... Applies To: All DV

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How can I find the tech specs for my server? Applies to: Grid Difficulty: Medium Time: 5 Tools needed: Account Center Access Applies to: WordPress Hosting Difficulty: Medium Time: 5 Tools needed: Account Center Access Applies to: DV Difficulty: Medium Time: 10 Tools needed: Account Center, SSH Access Applies to: DV Developer Diffi ... Applies To: (dv) 4.0, (ve), DV, DV Developer, Grid, WordPress Hosting

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How to uncover malicious code/malware files Applies to: All Service Types Difficulty: Hard Time: 1 hour Tools needed: SSH Overview An unfortunate side-effect of being online is the fact that you are continually being probed for weaknesses by ne'er do wells. Be it your computer, your internet provider, or your website, someone is al ... Applies To: All Service Types

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Managing an SSL certificate from (mt) Media Temple Applies to: All Service Types Difficulty: Easy Time Needed: 5 Tools Required: Account Center access Overview Service Guide The SSL Guide gives a quick overview of the SSL certificate order, including the "common name" for the certificate, the approval email used for the order, the stat ... Applies To: (ve), All DV, Grid

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How do I enable FastCGI? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview ... Applies To: (dv) 4.0, Grid

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Why am I seeing a CloudFlare error message? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview On ocassion, you may encounter an error message with CloudFlare. This article address the most common errors. Common error messages "Error processing request" Symptom When ... Applies To: All Service Types

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How do I enable or disable local mail for my domain? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Introduct ... Applies To: (dv) 4.0, DV, Grid

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How do I create an SRV record? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview An SRV record is a special type of DNS entry used to specify not just an IP, but also a port. (mt) Media Temple only uses SRV records to allow automatic configuration of some ma ... Applies To: All Service Types

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How do I change my primary domain? Applies to: Grid Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: All DV Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: Account Center access Overview This article provides details on h ... Applies To: (ve), All DV, Grid

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How can I change my email password? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: Google Apps for Work Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Appl ... Applies To: (dv) 4.0, DV, Grid

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Creating FTP/SFTP Users Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access or root access, SSH, vi knowledge Overview You can add FTP users to your server. You have the ability to g ... Applies To: (dv) 4.0, DV, Grid

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Creating an Email Account Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: WordPress ... Applies To: (dv) 4.0, Grid

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Connecting via SSH to your server Applies to: Grid Difficulty: Medium Time: 20 Tools needed: Account Center access, SSH enabled Applies to: WordPress Hosting Difficulty: Medium Time: 20 Tools needed: Account Center access Applies to: DV Difficulty: Medium Time: 20 Tools needed: Account Center access, SSH enabled Applies ... Applies To: (dv) 4.0, (ve), DV, DV Developer, Grid

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How do I enable CloudFlare? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview CloudFla ... Applies To: (dv) 4.0, (ve), Grid

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Where are the access_log and error_log files for my server? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Y ... Applies To: (dv) 4.0, DV, Grid

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How do I assign an IP address in Plesk? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This article will walk you through moving a domain on your DVDV server from one IP address ... Applies To: (dv) 4.0, DV

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How do I reboot my server? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Parallels Power Panel access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Parallels Power Panel access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools ... Applies To: (dv) 4.0, (ve), All DV, DV, DV Developer

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Managing your files with File Manager Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Root user password and/or Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Root user passwo ... Applies To: (dv) 4.0, DV, Grid

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Using the "Point to Another Server" Tool Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview Using the "Point to Another Server" tool in the (mt) Account Center, you can easily move a DNS zone file from one (mt) Media Temple server to another (within the same account). ... Applies To: All Service Types

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CloudTech On-Demand Malware and Blacklist Removal Applies to: All Services Difficulty: Easy Time Needed: Variable Tools Required: AccountCenter Access Overview The CloudTech Malware & Blacklist Removal service offers a clean-up of an infected site. Our CloudTech experts can perform a full site cleanup and website blacklist removal fo ... Applies To: (dv) 4.0, CloudTech, DV, DV Developer, Grid

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Backup Options Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: FTP, SSH, or CloudTech Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: DV Developer Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access A ... Applies To: (dv) 4.0, (ve), CloudTech, DV, DV Developer, Grid

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How can I edit the php.ini file? Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: AccountCenter access, SSH enabled, FTP client, plain text editor Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk or SSH access Overview The php.ini file is the default configuration file for runn ... Applies To: All DV, Grid

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What is the difference between a primary domain, alternate domain, and a subdomain? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Primary domain Your primary domain is simply the domain you used to purchase your server. The main controls f ... Applies To: All DV, Grid

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Configure PHP with SOAP Applies to: DV 4.0 Difficulty: Medium Time Needed: 60 Tools Required: SSH, root, Developer Tools Applies to: DV Difficulty: Medium Time Needed: 60 Tools Required: SSH, root, Developer Tools Applies to: Grid Difficulty: Easy Time Needed: 0 Tools Required: None Overview Good news! PHP o ... Applies To: (dv) 4.0, DV

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How do I add a domain or subdomain to my server? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview It's easy to add a domain or subdomain to any of your (mt) Media Temple servers. A subdomain is a domain that is part of a top-level domain. For example, example.com is a top-le ... Applies To: All Service Types

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What's new in Plesk 12? Overview As of July 2014, Parallels Plesk 12 is available on all DV services and can be updated directly through the Plesk control panel. The latest version of this state-of-the-art hosting administration panel includes many enhancements and new features. Here are some of the highlights new to ... Applies To: (dv) 4.0, DV, DV Dedicated

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Why is my website slow? Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview This article will help you determine what is causing your website to load slowly and how to fix it. ... Applies To: (dv) 3.5, (dv) 4.0, Grid

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How do I set the path for open_basedir? Applies to: Grid Difficulty: Medium Time Needed: 10 Tools Required: Plain text editor, FTP client or AccountCenter access Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: Plesk Applies to: DV 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi know ... Applies To: (dv) 4.0, DV, Grid

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Making it Better: Basic Apache performance tuning (httpd) Applies to: All DV Difficulty: Hard Time Needed: 60 Tools Required: None DV - Making it Better This article is part of the DV - Making it Better series, which details advanced enhancements and customizations to your DV server. This article is provided as a courtesy. Installing, configu ... Applies To: (dv) 4.0, All DV, DV

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How do I view my web statistics? Applies to: DV, (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview The DV has a program that tracks your statistics. You may view these statistics within Plesk. Instructions Built-in statistics for the DV If you have several subscriptions associated ... Applies To: (dv) 4.0, DV

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How do I upgrade Plesk? Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Overview The DV product was first provisioned with a variant of either Plesk 11 or Plesk 11.5. ... Applies To: (dv) 4.0, DV

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Email Troubleshooting - Bouncebacks Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview If you, or one of your contacts, have received a bounceback message when attempting to send email, this article will help you. Go th ... Applies To: (dv) 3.5, (dv) 4.0, DV, Grid

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Which domains can I register with (mt) Media Temple? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple is able to register or accept transfers for the following top-level domains (TLDs): TLD Price .com $15 .net $15 .org $15 .info $15 .biz $15 .co $29 . ... Applies To: All Service Types

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Using Dreamweaver for FTP/SFTP Applies to: Grid Difficulty: Medium Time: 10 Tools needed: Dreamweaver Applies to: All DV Difficulty: Easy Time: 10 Tools needed: Dreamweaver Overview This article shows you the correct settings for using Dreamweaver to upload your website files via FTP or SFTP. READ ME FIRST (mt) Me ... Applies To: All DV, Grid

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An introduction to the root user Applies to: All DV Difficulty: Medium Time Needed: 10 Tools Required: None Overview The root is the user name or account that by default has access to all commands and files on a Linux or other Unix-like operating system. It is also referred to as the root account, root user, and the su ... Applies To: All DV

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Troubleshooting DV Memory Issues Applies to: DV 4.0 Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access Applies to: DV Difficulty: Medium Time Needed: 15 Tools Required: Plesk administrator access READ ME FIRST Please keep in mind that the DV product is a self-administered hosting solution. ... Applies To: (dv) 4.0, DV

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How do I enable or disable named on my server? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview BIND is by far the most widely used DNS software on the Internet and is fully compliant wi ... Applies To: (dv) 4.0, All DV, DV, DV Dedicated, DV Developer

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MIME Types Applies to: All Services Difficulty: Easy Time Needed: 10 Tools Required: SSH Use and configure MIME types Various mime types are pre-configured for use on our Grid & DV servers. If you would like to add a custom mime-type for use on your website, you can do so by using an .htaccess ... Applies To: All DV, Grid

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Migrating your websites to the DV server Applies to: All DV Difficulty: Medium Time Needed: 60 Tools Required: SSH, FTP client, DNS Control Overview Whether you have a site with just static html pages or a dynamic database-driven one, this migration guide will help you get started with your new DV server. This document is by n ... Applies To: All DV

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Using .htaccess rewrite rules Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Plain text editor, FTP Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Plain text editor, FTP Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Plain text editor, FTP Overview The A ... Applies To: (ve), All DV, Grid

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Making directories browsable, solving 403 errors Applies to: Grid Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Applies to: All DV Difficulty: Medium Time: 10 Tools needed: FTP, plain text editor or SSH, vi knowledge Overview Make a directory web-browsable. For example, if you have several file ... Applies To: All DV, Grid

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Resolve FastCGI Issues Applies to: All DV Difficulty: Medium Time Needed: 30 minutes Tools Required: SSH access READ ME FIRST This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is generally unsupported by (mt) Media Temple. Please take a moment to revie ... Applies To: (dv) 4.0, DV

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Installing PECL extensions Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Overview PECL is a repository for PHP Extensions, providing a directory of all known extensions and hosting faciliti ... Applies To: All DV, Grid

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Prevent search engines from indexing your websites Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview Web Robots, also known as Web Wanderers, Crawlers, or Spiders, are programs that t ... Applies To: All DV, Grid

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Shared and exclusive IP addresses in Plesk Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Plesk allows IP addresses to be either shared or exclusive. This determines whether more t ... Applies To: (dv) 4.0, DV

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How do I set the default site for an IP address? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview You can select and change which of your domains your IP address points to by making a simp ... Applies To: (dv) 4.0, DV

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Start, stop, or restart system services on your DV Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, or SSH & root access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access, or SSH & root access Overview You may need to start, stop or restart ... Applies To: (dv) 4.0, DV

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How do I migrate email between servers using IMAP? Applies to: Grid Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: Third-party mail application Applies to: All DV Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: Third-party mail application Overview ... Applies To: Developer Dedicated, Grid

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Installing YUM on a DV server Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Overview YUM is a package manager for CentOS, the operating system provided with your DV server. It allows automatic software installation, inc ... Applies To: (dv) 4.0, DV

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Edit PHP Safe Mode on a DV Server Applies to: DV Difficulty: Easy Time: 10 Tools needed: SSH Applies to: DV 4.0 Difficulty: Easy Time: 10 Tools needed: SSH For a discussion of Safe Mode and security, please see PHP Safe Mode, Problems, and Workarounds first. Disable Safe Mode Globally in SSH You can edit your php.ini ... Applies To: All DV

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Rejecting all email for nonexistent users Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This article will ... Applies To: (dv) 4.0, DV, Grid

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Closing your IP address add-on service Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter and Plesk administrator access Applies to: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A single DV or (ve) Server from (mt) Media Temple can accommodate up ... Applies To: (dv) 4.0, (ve), Developer Dedicated, DV, DV Dedicated, DV Developer

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DV Developer's Tools Package Listing Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None "Developer Tools" can easily be enabled via the admin section of the AccountCenter. The installation will typically take 10 to 15 minutes. They are required for compiling applications utilizing tools such as make and ... Applies To: All DV

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Add or Delete Domains and Domain Aliases in Plesk Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This guide will show you how to add or delete a domain or a domain alias for your DV serve ... Applies To: (dv) 4.0, DV

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Which version of Plesk do I have? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview The most current version of Plesk offered on our DV is 11.5. This article contains links t ... Applies To: (dv) 4.0, All DV, DV

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Create a Mailing List in Plesk Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview A mailing list is a group email address with a number of subscribed users. Mailing lists a ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

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How do I install PostgreSQL on my server? Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: DV 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview PostgreSQL is an open source object-relational database system. PostgreSQL boa ... Applies To: (dv) 4.0, DV

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Making it Better: Install Plesk Health Monitor (PHM) Applies to: DV Difficulty: Medium Time Needed: 30 minutes Tools Required: SSH, root access Applies to: DV 4.0 Difficulty: Medium Time Needed: 30 minutes Tools Required: SSH, root access Making it Better This article is part of the Making it Better series, which details advanced enhancem ... Applies To: (dv) 4.0, DV

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Creating additional Plesk Control Panel users Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Plesk allows you to create many kinds of Control Panel users. These users can log into the ... Applies To: (dv) 4.0, DV

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Three Plesk panels Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Overview Your server comes with Plesk 11 and access to three different Plesk control panels. Each panel is used for specific purposes. Contro ... Applies To: (dv) 4.0, DV

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Plesk users explained Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Plesk 11 incorporates a few different kinds of users. Some are specific to the Plesk contr ... Applies To: (dv) 4.0, DV

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Installing Monit Applies to: DV Difficulty: Medium Time Needed: About an hour Tools Required: SSH, root access Applies to: DV 4.0 Difficulty: Medium Time Needed: About an hour Tools Required: SSH, root access Making it Better This article is provided as a courtesy. Installing, configuring, and troublesh ... Applies To: (dv) 4.0, DV

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How do I add a reseller in Plesk? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview The Reseller allows you to resell your DV's physical resources, such as disk space and RAM ... Applies To: (dv) 4.0, DV

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Installing Plesk Language Packs Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Your DV server includes a license that supports the installation and use of one additional ... Applies To: (dv) 4.0, DV

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Use www prefix with subdomain Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: root access, vi knowledge Applies to: DV 4.0 Difficulty: Medium Time Needed: 10 Tools Required: root access, vi knowledge Overview Generally, the www prefix is not used when using subdomains. If you want to use the pref ... Applies To: (dv) 4.0, DV

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Customize your Plesk subscription Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Subscription is an instance of service plan assigned to a customer. To provide a particula ... Applies To: (dv) 4.0, DV

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How do I keep Plesk up to date? Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Overview You can keep Plesk updated automatically. This article will walk you through the easy steps. If you are running a version older than 11, please see How do I upgrade Plesk? for inst ... Applies To: (dv) 4.0, DV

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Why is my vhost file not being used by Apache? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The most common reason for the Apache webserver not being able to use your vhost f ... Applies To: (dv) 4.0, DV

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How can I change my Plesk interface? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Depending on how you would like to use your DV, Plesk Panel provides two different ... Applies To: (dv) 4.0

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Enabling WebDAV Applies to: DV and DV 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Overview WebDAV stands for Web-based Distributed Authoring and Versioning. It is a set of extensions to the HTTP protocol which allows users to collaboratively edit and manage fil ... Applies To: (dv) 4.0, DV

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Session save path errors and the vhost.conf Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Session support in PHP is of a way to preserve certain data across subsequent acce ... Applies To: (dv) 4.0, DV

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Why can't I delete messages from the Inbox folder in Horde webmail? Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Symptom You are no longer able to delete a message from the Inbox folder in Horde webmail. You receive the following error message: Horde webmail error: 'There was an error deleting messages from the folder "Inbo ... Applies To: (dv) 4.0

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How do I increase the MySQL connections for my server? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge Applies to: DV 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge Overview The MySQL SmartPool v.2 for the ... Applies To: (dv) 4.0, DV, Grid

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"Disk Quota Exceeded" errors in emails Applies to: DV Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview This error occurs when you have a disk quota for an account exceeded or one of your email users no longer ha ... Applies To: (dv) 4.0, DV

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Using Repair Mode All DV Difficulty: Medium Time Needed: 30 Tools Required: Your server's root password, access to your Plesk Power Panel What is Repair Mode? Repair Mode is a handy tool that is natively available on all DV servers. It allows you to navigate your server's file system while your actual se ... Applies To: (dv) 4.0, (ve), All DV, DV, DV Developer

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Updating timthumb.php Applies to: Grid Difficulty: Medium Time: 15 Tools needed: SSH Applies to: All DV Difficulty: Medium Time: 15 Tools needed: SSH This article is intended to help you find old/exploitable versions of timthumb.php READ ME FIRST This article is provided as a courtesy. Installing, configuri ... Applies To: All Service Types

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Stopping Plesk key update deferral notifications Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root or sudo access, vi knowledge or email client Overview Parallels Plesk Panel daily maintenance script establishes a connection with the Parallels Licensing server and initiates periodic license update procedure ... Applies To: All DV

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Using server side includes (SSI) Applies to: Grid Difficulty: Medium Time: 20 Tools needed: FTP, plain text editor Applies to: DV Difficulty: Medium Time: 20 Tools needed: FTP, plain text editor Overview This article explains how to use SSI (Server Side Includes) in your web pages from the designated files. SSI is a s ... Applies To: All DV, Grid

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Back Up Your Server Using the Snapshot Backup Tool Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: DV Developer Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Requi ... Applies To: (dv) 4.0, (ve), DV, DV Developer

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Plesk first-time setup Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, Plesk administrator access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview Plesk is the control panel for your DV server 4.0. When you newly provision or revert yo ... Applies To: (dv) 4.0, DV

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Email Troubleshooting - Duplicate Emails Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview If you receive multiple copies of the same email, there may be a connection problem somewhere ... Applies To: (dv) 3.5, (dv) 4.0, Grid

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Email Troubleshooting - Missing Emails Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview This article covers several causes for missing email and links for instructions on adjusting your spam filter (a common reason for m ... Applies To: All DV, DV, Grid

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Email Troubleshooting - Mailbox Size Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root or sudo access Overview Having an over-full inbox can cause a variety of email problems, including slow performance, tim ... Applies To: All DV, Grid

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Email Troubleshooting - New Domain Checklist and DNS Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Email account, DNS control Overview If you've just pointed your domain over to (mt) Media Temple, please go through this art ... Applies To: (dv) 3.5, (dv) 4.0, DV, Grid

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Creating custom error pages Applies to: Grid Difficulty: Medium Time: 20 Tools needed: FTP Applies to: All DV Difficulty: Medium Time: 20 Tools needed: FTP Overview This article explains how to set up custom error documents for your server. Instead of a plain 404 Not Found or 500 Internal Server Error page, you c ... Applies To: All DV, Grid

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Common issues with Apple Mail Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Apple Mail, Email account, DNS control Overview Apple Mail is the default email client that comes with every Mac ... Applies To: All DV, Grid

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Basic troubleshooting & tips for CloudFlare Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview CloudFlare ... Applies To: (ve), All DV, Grid

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Installing Mercurial Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi knowledge Applies to: DV Difficulty: Medium Time Needed: 30 Tools Required: SSH, root, vi knowledge Overview Mercurial is a fast, lightweight Source Control Management system designed for efficient handling of ... Applies To: Grid

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Ordering additional IP addresses Applies to: All DV & (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides you details on how to purchase additional IP addresses for any DV server or (ve) Server. By default, all (mt) Media Temple services come with one IP address ... Applies To: (ve), All DV

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Why am I seeing a 403 Forbidden error message? Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: FTP client, plain text editor Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: FTP client, plain text editor Overview The 403 Forbidden error is an HTTP status code which means that accessing the p ... Applies To: All DV, Grid

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Using SSH in PuTTY (Windows) Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, SSH enabled Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: PuTTY, root or sudo access Overview PuT ... Applies To: (ve), All DV, Grid

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Enabling vi syntax colors Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, vi Overview The following guide will show you how to enable syntax colors for VI/VIM. Instructions Connecting via SSH to your serve ... Applies To: All DV, Grid

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How do I change the SpamAssassin template for messages recognized as spam? Applies to: All DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root or sudo access Overview You can add your own template to /etc/mail/spamassassin/local.cf. There is an example one at /usr/share/spamassassin/10_default_prefs.cf. Requirements Before you start, this article ... Applies To: All DV

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Why am I getting a 500 Internal Server Error message? Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: Plain text editor, FTP client Overview 500 Internal Server Error is a generic error message, given when no more specific message is suitable. There are a number of causes for a 500 Internal Server Error to ... Applies To: All Service Types