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Manage Your Email Subscription Preferences Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview You can now choose which notifications you would like to receive from us. We recommend checking the boxes for all maintenance-related categories. Instructions Selecting your ... Applies To: All Service Types

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Managing Your Contact Information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Overview This article explains how to add or edit contact information for your account. All types of contacts have broad access to your AccountCenter and to your server(s). An AccountCenter contac ... Applies To: All Service Types

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How do I view or print my invoice statements? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview Whenever you need an invoice statement for a charge or balance on your account, you can find these invoices inside your Account Center at any time. Your Account Center maintains ... Applies To: All Service Types

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Using the Upgrade Server tool Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV, DV Developer, (dv), (ve) Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview This article explains how to upgrade or downgrade your (mt) Media Temple ser ... Applies To: (dv) 4.0, (ve), All DV, DV Dedicated, DV Developer, Grid

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Logging in to the Account Center Applies to: All Service Types Difficulty: Easy Time: 5 Tools needed: Account Center access Overview The following guide will provide information about the AccountCenter authentication process, and how to reset your login information. The following information is also used for authorizat ... Applies To: All Service Types

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How do I view my bandwidth usage? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview Use the Ac ... Applies To: All Service Types

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How do I change my primary domain? Applies to: Grid Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: All DV Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: Account Center access Overview This article provides details on h ... Applies To: (ve), All DV, Grid

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How do I remove an IP ban? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview Our network includes a number of security measures to ensure a clean, trouble-free environment for your hosting services. One of these features is an automatic mechanism that is ... Applies To: All Service Types

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How much am I charged for bandwidth overages? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview If you exceed the bandwidth included with your hosting service, you will automatically be charged for any overages at a rate of $0.15 per gigabyte (GB). Please note that we con ... Applies To: All Service Types

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How can I generate a Support PIN? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support over the phone, you must provide a Support PIN or your AccountCenter password to authenticate. T ... Applies To: All Service Types

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How do I change or update account passwords? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access, Plesk adminsitrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Account Center acce ... Applies To: (dv) 4.0, DV, Grid

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Server Guide Applies to: Grid Difficulty: Easy Time: 5 Tools needed: AccountCenter access Applies to: All VPS Difficulty: Easy Time: 5 Tools needed: AccountCenter access Overview The Server Guide provides comprehensive information particular to your hosting service. It can be accessed from the Acc ... Applies To: (ve), All DV, DV, DV Developer, Grid

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How do I view my chat history? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview (mt) Media Temple now offers live chat support in the Account Center. This article provides instructions on how to access your chat history. Please keep in mind that chat histor ... Applies To: All Service Types

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Server Status NOTE: Good news! If you have Fully Managed hosting or CloudTech Security, then your DV has Monitoring! You can view your DV's status directly from the AccountCenter. This will give you a detailed history of your server's resource usage. You may notice that the RAM percentage will often diff ... Applies To: All DV, Managed Hosting

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How can I change my Account Center password? Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: Account Center access Overview Whether you're doing your "every six-months" security update or just feel like typing something different when you log in, you will occasionally need to update your Account Center passwor ... Applies To: All Service Types

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How do I respond to a support request? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview As a general practice, whenever you contact (mt) Media Temple Support, you will receive a support request that summarizes the call. There are times when you will need to respond ... Applies To: All Service Types

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How do I submit a support request? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview You may submit a support request at any time via your Account Center. Instructions Log into your Account Center. Click on SUPPORT and select OPEN A SUPPORT REQUEST from the ... Applies To: All Service Types

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Billing Information Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access This article explains how to monitor and manage your billing preferences. All actions listed in this article require you to be logged into your Account Center. Log into the Account Center ... Applies To: All Service Types

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How do I update my credit card? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview You can update your credit card information at any time in the Account Center. Instructions Sign in to the Account Center. From the Overview page hover over the Billing tab, ... Applies To: All Service Types

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Manual Payment Methods Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview Most (mt) Media Temple accounts are set up for automatic payments from the primary credit card on file. This means anytime a charge occurs on the account, the primary credit car ... Applies To: All Service Types

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AccountCenter Information Applies to: All Service Types Difficulty: Easy Time: 10 Tools needed: AccountCenter access Introduction The (mt) Media Temple AccountCenter is the main secure interface for all clients to manage their accounts and services with (mt). Navigating the main menu Overview The Overview ... Applies To: All Service Types

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AccountCenter Contact roles Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview All types of Contacts have broad access to your AccountCenter and to your server(s). An AccountCenter Contact can: Access and modify your service(s). View some or all of your b ... Applies To: All Service Types

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How do I add a domain or subdomain to my server? Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview It's easy to add a domain or subdomain to any of your (mt) Media Temple servers. A subdomain is a domain that is part of a top-level domain. For example, example.com is a top-le ... Applies To: All Service Types

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Account verification Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview The Account Verification process is used in the following situations: An Account Owner and/or listed Contact is unable to log into their AccountCenter, and does not have access to the primary ... Applies To: All Service Types

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How do I view my web statistics? Applies to: DV, (dv) 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview The DV has a program that tracks your statistics. You may view these statistics within Plesk. Instructions Built-in statistics for the DV If you have several subscriptions associated ... Applies To: (dv) 4.0, DV

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(mt) Media Temple Customer Referral Program Applies to: All Services Difficulty: Easy Time: 5 Tools needed: None Overview If you are a current (mt) Media Temple customer, you may begin taking advantage of our referral program immediately. After the referred customer is with us for 60 days, a one-time credit equal to their first m ... Applies To: All Service Types

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Closing your IP address add-on service Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter and Plesk administrator access Applies to: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A single DV or (ve) Server from (mt) Media Temple can accommodate up ... Applies To: (dv) 4.0, (ve), Developer Dedicated, DV, DV Dedicated, DV Developer

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Strong Password Guidelines Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Overview Creating and using strong passwords is an important part of your server security. NOTE: If your old password was compromised, make ... Applies To: All Service Types

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Ordering additional IP addresses Applies to: All DV & (ve) Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview This article provides you details on how to purchase additional IP addresses for any DV server or (ve) Server. By default, all (mt) Media Temple services come with one IP address ... Applies To: (ve), All DV

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Authentication policy Applies to: All Service Types Difficulty: Easy Time Needed: 10 Tools Required: None Overview (mt) Media Temple takes security very seriously. When contacting (mt) for support, you will need to provide a Support PIN or your AccountCenter password. Our policy is to not provide any account ... Applies To: All Service Types