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Creating an Email Account Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: WordPress ... Applies To: (dv) 4.0, Grid

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How do I request a backup restoration? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: (ve) Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: WordPress ... Applies To: (ve), All DV, Grid

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System Paths and log file locations Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None Overview The following is a list of paths to commonly used directories ... Applies To: (dv) 4.0, DV, Grid

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CloudTech Security Pack Applies to: Grid Difficulty: Easy Time Needed: Variable Tools Required: AccountCenter Access Applies to: All DV Difficulty: Easy Time Needed: Variable Tools Required: AccountCenter Access Overview The CloudTech Security Pack service is a new suite of comprehensive site security tools to ... Applies To: All Service Types

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Getting started with your DV server Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview The following article will get you familiar with your new DV server, including the (mt) Account Center, ... Applies To: DV

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Hosting multiple SSL certificates on a single IP address with SNI Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview A ... Applies To: (dv) 4.0, DV

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Clearing cpHulk in cPanel READ ME FIRST This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media Temple. Please take a moment to review the Statement of Support. Overview From time to time, your DV will come u ... Applies To: DV

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How do I install Fail2ban to my DV server? Applies to: DV Difficulty: Hard Time Needed: 20 Minutes Tools Required: SSH, Root access Applies to: DV Developer Difficulty: Hard Time Needed: 20 Minutes Tools Required: SSH, Root access, Python installed READ ME FIRST This article is provided as a courtesy. Installing, configuring, an ... Applies To: DV, DV Developer

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How can I find the tech specs for my server? Applies to: Grid Difficulty: Medium Time: 5 Tools needed: Account Center Access Applies to: WordPress Hosting Difficulty: Medium Time: 5 Tools needed: Account Center Access Applies to: DV Difficulty: Medium Time: 10 Tools needed: Account Center, SSH Access Applies to: DV Developer Diffi ... Applies To: (dv) 4.0, (ve), DV, DV Developer, Grid, WordPress Hosting

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How can I create an SPF record for my domain? Applies to: Grid Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: All DV Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: (ve) Difficulty: Easy Time: 10 Tools needed: Account Center access Applies to: WordPress Hosting Difficulty: Easy T ... Applies To: (ve), All DV, Domain Registrations, DV, DV Developer, Grid

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How can I change my email password? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: Google Apps for Work Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Appl ... Applies To: (dv) 4.0, DV, Grid

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Creating FTP/SFTP Users Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access or root access, SSH, vi knowledge Overview You can add FTP users to your server. You have the ability to g ... Applies To: (dv) 4.0, DV, Grid

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Choosing Your Hosting Service Applies to: All Services Difficulty: Easy Time Needed: n/a Tools Required: n/a Overview (mt) Media Temple provides multiple web hosting options for a variety of uses and needs. While any of the services mentioned below are built to host websites, each website carries different needs that ... Applies To: All Service Types, DV, DV Dedicated, DV Developer, Grid, Managed Hosting, Virb, WordPress Hosting

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Where are the access_log and error_log files for my server? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Y ... Applies To: (dv) 4.0, DV, Grid

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How do I assign an IP address in Plesk? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This article will walk you through moving a domain on your DVDV server from one IP address ... Applies To: (dv) 4.0, DV

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How can I change my Plesk admin password? Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access or SSH, vi knowledge Overview Parallels Plesk Panel allows a server administrator to set up new websites, reseller accounts, e-mail accounts, and DNS entries through a web-based interface. The admi ... Applies To: All DV

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Adding Temporary Disk Space to Your Server Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Overview This article outlines the process of adding temporary disk space to your DV server. You can add this space using the Advanced Recovery Tools in your Account Center. Instructions Clic ... Applies To: All DV

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Managing your files with File Manager Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: Account Center access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Root user password and/or Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Root user passwo ... Applies To: (dv) 4.0, DV, Grid

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CloudTech On-Demand Malware and Blacklist Removal Applies to: All Services Difficulty: Easy Time Needed: Variable Tools Required: AccountCenter Access Overview The CloudTech Malware & Blacklist Removal service offers a clean-up of an infected site. Our CloudTech experts can perform a full site cleanup and website blacklist removal fo ... Applies To: (dv) 4.0, CloudTech, DV, DV Developer, Grid

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Backup Options Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: FTP, SSH, or CloudTech Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: DV Developer Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access A ... Applies To: (dv) 4.0, (ve), CloudTech, DV, DV Developer, Grid

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Configure PHP with SOAP Applies to: DV 4.0 Difficulty: Medium Time Needed: 60 Tools Required: SSH, root, Developer Tools Applies to: DV Difficulty: Medium Time Needed: 60 Tools Required: SSH, root, Developer Tools Applies to: Grid Difficulty: Easy Time Needed: 0 Tools Required: None Overview Good news! PHP o ... Applies To: (dv) 4.0, DV

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What's new in Plesk 12? Overview As of July 2014, Parallels Plesk 12 is available on all DV services and can be updated directly through the Plesk control panel. The latest version of this state-of-the-art hosting administration panel includes many enhancements and new features. Here are some of the highlights new to ... Applies To: (dv) 4.0, DV, DV Dedicated

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Installing WordPress to cPanel Service Type: DV with cPanel Difficulty: Easy Time Needed: 15 Tools Required: N/A Overview WordPress is a state-of-the-art blogging platform with a focus on aesthetics, web standards, and usability. It’s also one of the web’s most popular content management systems. cPanel includes an a ... Applies To: DV

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How do I set the path for open_basedir? Applies to: Grid Difficulty: Medium Time Needed: 10 Tools Required: Plain text editor, FTP client or AccountCenter access Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: Plesk Applies to: DV 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, root access, vi know ... Applies To: (dv) 4.0, DV, Grid

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cPanel Documentation Overview cPanel is available as a control panel option to help you manage your DV or DV Dedicated product. (mt) Media Temple provisions our cPanel DV servers with cPanel WHM (WebHost Manager), which provides both the user and reseller modes of cPanel. This article contains links to relevant doc ... Applies To: DV, DV Dedicated

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cPanel First-Time Setup Applies to: DV with cPanel Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access, cPanel with WHM access Overview cPanel is one of the available control panels you can select for your DV Server. When you newly provision or revert your DV to default, you will need to set ... Applies To: DV

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How do I upgrade Plesk? Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Overview The DV product was first provisioned with a variant of either Plesk 11 or Plesk 11.5. ... Applies To: (dv) 4.0, DV

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How do I enable DomainKeys on my DV server? Applies to: DV Difficulty: Easy Time Needed: 10 minutes Tools Required: Plesk Overview DomainKeys is an email authentication system designed to verify message integrity and the DNS of an email sender. This article will show you how to enable DomainKeys on your DV server. READ ME FIRST T ... Applies To: (dv) 4.0, All DV, DV

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Setting up private nameservers Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Medium Time Needed: 20 Tools Required: Plesk administrator access Overview This article explains how to use your DV server as an authoritative nameserver using o ... Applies To: (dv) 4.0, DV

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Installing Git Applies to: Grid Difficulty: Easy Time Needed: 0 Tools Required: SSH Applies to: DV 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root Applies to: DV Difficulty: Medium Time Needed: 20 Tools Required: SSH, root Overview Good news! Git is already installed on the Grid. P ... Applies To: All DV, DV, Grid

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Updating WordPress Applies to: All Services Difficulty: Easy Time Needed: 10 Tools Required: WordPress installed Overview WordPress is an open source blog tool and publishing platform powered by PHP and MySQL. It's often customized into a "Content Management System" (CMS) and can be used as a web applicat ... Applies To: DV, Grid

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Using PEAR on your server Applies to: Grid Difficulty: Medium Time Needed: 20 Tools Required: SSH Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: SSH Overview PEAR is short for PHP Extension and Application Repository and is pronounced just like the fruit. The purpose of PEAR is to provide: ... Applies To: DV, Grid

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How do I enable an alternate SMTP port? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview SMTP is an abbreviation for Simple Mail Transfer Protocol, a data transmission format used to send email. The ... Applies To: (dv) 4.0, DV, Grid

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Resolve FastCGI Issues Applies to: All DV Difficulty: Medium Time Needed: 30 minutes Tools Required: SSH access READ ME FIRST This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is generally unsupported by (mt) Media Temple. Please take a moment to revie ... Applies To: (dv) 4.0, DV

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How do I set the default site for an IP address? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview You can select and change which of your domains your IP address points to by making a simp ... Applies To: (dv) 4.0, DV

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How do I migrate email between servers using IMAP? Applies to: Grid Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: Third-party mail application Applies to: All DV Difficulty: Easy Time Needed: 10 minutes or more (depending on mailbox size) Tools Required: Third-party mail application Overview ... Applies To: Developer Dedicated, Grid

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Rejecting all email for nonexistent users Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This article will ... Applies To: (dv) 4.0, DV, Grid

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Closing your IP address add-on service Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter and Plesk administrator access Applies to: (ve) Server Difficulty: Easy Time Needed: 10 Tools Required: AccountCenter access Overview A single DV or (ve) Server from (mt) Media Temple can accommodate up ... Applies To: (dv) 4.0, (ve), Developer Dedicated, DV, DV Dedicated, DV Developer

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DV Developer's Tools Package Listing Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: None "Developer Tools" can easily be enabled via the admin section of the AccountCenter. The installation will typically take 10 to 15 minutes. They are required for compiling applications utilizing tools such as make and ... Applies To: All DV

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Add or Delete Domains and Domain Aliases in Plesk Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview This guide will show you how to add or delete a domain or a domain alias for your DV serve ... Applies To: (dv) 4.0, DV

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Restore a Server using a Snapshot Backup Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator or root access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator or root access Applies to: DV Developer Difficulty: Easy Time Needed ... Applies To: (dv) 4.0, (ve), DV, DV Developer

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Create a Mailing List in Plesk Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview A mailing list is a group email address with a number of subscribed users. Mailing lists a ... Applies To: (dv) 3.0, (dv) 3.5, (dv) 4.0

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Troubleshooting common issues with email Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: All DV Difficulty: Easy Time Needed: 10 Tools Required: None Getting started Email covers a broad category of services. Some errors are easy to diagnose while others require a bit of investigation. This ... Applies To: All DV, Grid

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Installing Monit Applies to: DV Difficulty: Medium Time Needed: About an hour Tools Required: SSH, root access Applies to: DV 4.0 Difficulty: Medium Time Needed: About an hour Tools Required: SSH, root access Making it Better This article is provided as a courtesy. Installing, configuring, and troublesh ... Applies To: (dv) 4.0, DV

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How do I add a reseller in Plesk? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview The Reseller allows you to resell your DV's physical resources, such as disk space and RAM ... Applies To: (dv) 4.0, DV

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Installing Plesk Language Packs Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Your DV server includes a license that supports the installation and use of one additional ... Applies To: (dv) 4.0, DV

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Use www prefix with subdomain Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: root access, vi knowledge Applies to: DV 4.0 Difficulty: Medium Time Needed: 10 Tools Required: root access, vi knowledge Overview Generally, the www prefix is not used when using subdomains. If you want to use the pref ... Applies To: (dv) 4.0, DV

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Customize your Plesk subscription Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview Subscription is an instance of service plan assigned to a customer. To provide a particula ... Applies To: (dv) 4.0, DV

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Why is my vhost file not being used by Apache? Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview The most common reason for the Apache webserver not being able to use your vhost f ... Applies To: (dv) 4.0, DV

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Create your webspace or subscription Applies to: DV Difficulty: Easy Time Needed: 15 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 15 Tools Required: Plesk administrator access Overview The Plesk 11 Control Panel uses webspaces and subscriptions to manage access to your domai ... Applies To: (dv) 4.0, DV

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Enabling WebDAV Applies to: DV and DV 4.0 Difficulty: Medium Time Needed: 20 Tools Required: SSH, root access, vi knowledge Overview WebDAV stands for Web-based Distributed Authoring and Versioning. It is a set of extensions to the HTTP protocol which allows users to collaboratively edit and manage fil ... Applies To: (dv) 4.0, DV

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Session save path errors and the vhost.conf Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: SSH, root access, vi knowledge Overview Session support in PHP is of a way to preserve certain data across subsequent acce ... Applies To: (dv) 4.0, DV

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Configuring Log Rotation Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Required: Plesk administrator access Overview All connections to the Web server and requests for files that were not found on the server ... Applies To: (dv) 4.0, DV, DV Dedicated

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How do I increase the MySQL connections for my server? Applies to: Grid Difficulty: Easy Time Needed: 10 Tools Required: None Applies to: DV Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge Applies to: DV 4.0 Difficulty: Medium Time Needed: 10 Tools Required: SSH, vi knowledge Overview The MySQL SmartPool v.2 for the ... Applies To: (dv) 4.0, DV, Grid

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"Disk Quota Exceeded" errors in emails Applies to: DV Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time: 10 Tools needed: Plesk administrator access Overview This error occurs when you have a disk quota for an account exceeded or one of your email users no longer ha ... Applies To: (dv) 4.0, DV

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Using Repair Mode All DV Difficulty: Medium Time Needed: 30 Tools Required: Your server's root password, access to your Plesk Power Panel What is Repair Mode? Repair Mode is a handy tool that is natively available on all DV servers. It allows you to navigate your server's file system while your actual se ... Applies To: (dv) 4.0, (ve), All DV, DV, DV Developer

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Updating timthumb.php Applies to: Grid Difficulty: Medium Time: 15 Tools needed: SSH Applies to: All DV Difficulty: Medium Time: 15 Tools needed: SSH This article is intended to help you find old/exploitable versions of timthumb.php READ ME FIRST This article is provided as a courtesy. Installing, configuri ... Applies To: All Service Types

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Back Up Your Server Using the Snapshot Backup Tool Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: DV Developer Difficulty: Easy Time Needed: 10 Tools Required: Snapshot Backup, Plesk administrator access Applies to: DV 4.0 Difficulty: Easy Time Needed: 10 Tools Requi ... Applies To: (dv) 4.0, (ve), DV, DV Developer

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Creating and Restoring Backups Using Plesk's Backup Manager Applies to: DV Difficulty: Easy Time Needed: 10 Tools Required: Plesk Access Overview Backing up your content is very important. Backups help protect your content in the case of unforeseen catastrophes and provide known good instances of your sites and data that you may revert to. Whil ... Applies To: DV